Toll-free·Calls Customer Service·Most popular Janie and Jack number
Q:
How do I talk to a live human at Janie and Jack?
A:Calling this Janie and Jack number should go right to a real human being
Q:
Does Janie and Jack offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 6am-7pm, Sat 7am-3pm, Sun 8am-4pm EST.The least busy day is Friday, and the most busy day is Wednesday. Details
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Janie and Jack phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Janie and Jack number should go right to a real human being
Below are some clips we've found from Janie and Jack's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Genie and Jack, where we hope to make every day a little more special.
We appreciate your call, and we'll be with you as soon as possible.
To ensure the highest levels of care, all calls are recorded.
To place an order, press one.
To check the status of an existing order, press two.
For return information, press three.
For product questions, press four."
Excerpt from a call with Janie and Jack
Tuesday, March 12, 2024 9:00 PM
In fact, much of this information on this page is superfluous because this Janie and Jack phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Janie and Jack operates the call center for this 877-449-8800 phone number Mon-Fri 6am-7pm, Sat 7am-3pm, Sun 8am-4pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 8 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Janie and Jack phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Janie and Jack staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Janie and Jack is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 8 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call Janie and Jack
In summation, the best day to call Janie and Jack is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Janie and Jack staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Janie and Jack
If you have time to do a bit of reading before you call Janie and Jack, we recommend you read over some of our problem-specific articles.
Janie and Jack's return policy allows customers to return or exchange items within 60 days of the purchase date. The items must be in new, unworn, and resalable condition, with all original tags attached. Returns can be made either in-store or through mail. In-store returns are free, while mail returns require a prepaid shipping label. If returning by mail, a $7.95 shipping fee will be deducted from the refund amount. Janie and Jack offer refunds in the original form of payment, excluding any shipping charges. If customers wish to make an exchange, they can visit any Janie and Jack retail location or contact customer service for assistance. Gift returns follow the same guidelines but are refunded with a merchandise credit.
Janie and Jack offers a comprehensive size chart to help customers find the perfect fit for their little ones. Our size chart is easily accessible on our website and provides detailed measurements for infants, toddlers, and kids up to 12 years old. To find the appropriate size, customers can refer to the chart's categories including height, weight, and age ranges. This allows parents to choose from a variety of sizes ranging from newborn to size 12, ensuring a comfortable and stylish fit for every child. Our size chart is designed to assist customers in making informed purchasing decisions, and our friendly customer service team is always available to provide further assistance or answer any additional questions.
Yes, Janie and Jack clothes are machine washable for most items. We understand the convenience of machine washing and have designed our clothing to withstand regular machine wash and dry cycles. However, we recommend reviewing the care instructions specific to each garment before laundering. Certain delicate pieces or items with intricate details may require handwashing or dry cleaning to maintain their quality. It is best to follow the care instructions provided on the garment's care label to ensure proper maintenance. We also suggest separating light and dark-colored clothing to prevent color bleeding. By following these guidelines, you can keep your Janie and Jack clothes looking beautiful and ready for your little one's next adventure.
Click the link above to get answers to just about any Janie and Jack customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Janie and Jack, and their purpose. Are any of these similar to the reason you are trying to call?
Price adjustment request: "I was told it's still gonna be an adjustment in the price."
- From a call lasting 32m 6s , Mar 12, 2024 9:00 PM
Conclusion and closing notes
This is Janie and Jack's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Janie and Jack agent. This phone number is Janie and Jack's best phone number because 48 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-449-8800 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Janie and Jack first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Janie and Jack has 1 phone number. It's not always clear what is the best way to talk to Janie and Jack representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Janie and Jack. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Janie and Jack. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.