Janie and Jack's return policy allows customers to return or exchange items within 60 days of the purchase date. The items must be in new, unworn, and resalable condition, with all original tags attached. Returns can be made either in-store or through mail. In-store returns are free, while mail returns require a prepaid shipping label. If returning by mail, a $7.95 shipping fee will be deducted from the refund amount. Janie and Jack offer refunds in the original form of payment, excluding any shipping charges. If customers wish to make an exchange, they can visit any Janie and Jack retail location or contact customer service for assistance. Gift returns follow the same guidelines but are refunded with a merchandise credit.
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