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Janie and Jack Customer FAQ

Top Answers & How-to Guides

What is Janie and Jack's Phone Number?

The question we are asked most often is about how to talk to Janie and Jack customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Janie and Jack's privacy policy?

Janie and Jack values the privacy of our customers and is committed to protecting their personal information. We understand the importance...
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Order Tracking

How do I track my order?

To track your order with Janie and Jack, you can simply log in to your account on their website and navigate to the "Orders" section....
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Returns Policy

What is Janie and Jack's return policy?

Janie and Jack's return policy allows customers to return or exchange items within 60 days of the purchase date. The items must be...
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Payment Options

What payment options do you accept?

At Janie and Jack, we strive to offer convenient payment options to accommodate our customers' preferences. We accept various payment...
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Size Chart

What is Janie and Jack's size chart?

Janie and Jack offers a comprehensive size chart to help customers find the perfect fit for their little ones. Our size chart is easily...
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International Shipping

Do you offer international shipping?

Yes, Janie and Jack offer international shipping to select countries. We understand that our customers come from all around the world,...
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Order Modifications

Can I cancel or modify my order after it has been placed?

Yes, you can cancel or modify your order after it has been placed, but only if it hasn't been shipped yet. Once your order has been...
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Brand Comparison

What is the difference between Janie and Jack and Gymboree?

Janie and Jack and Gymboree are both children's clothing brands that offer high-quality and stylish clothes. The main difference lies...
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Gift Cards

Can I use my Janie and Jack gift card online?

Yes, Janie and Jack gift cards can be used for online purchases. Simply select the items you wish to purchase on the Janie and Jack...
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Gift Wrapping

Do you offer gift wrapping services?

Yes, we offer gift wrapping services for your convenience. At Janie and Jack, we understand the importance of presentation when it...
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Clothing Care

Are Janie and Jack clothes machine washable?

Yes, Janie and Jack clothes are machine washable for most items. We understand the convenience of machine washing and have designed...
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Privacy Policy

What is Janie and Jack's privacy policy?

Janie and Jack values the privacy of our customers and is committed to protecting their personal information. We understand the importance...
Read more

Help me with my Janie and Jack customer service issue

Ask any question you have about Janie and Jack customer service. We will do our best to get you answers right away.
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