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What should I do if my order is placed incorrectly?

Asked 4 months ago
If an order is placed incorrectly at Janie and Jack, the first step is to review the order confirmation email to ensure that all details are accurately noted. If there are mistakes, it is advisable to act quickly, as orders are often processed shortly after being placed. The best approach would generally be to look for options on the Janie and Jack website that provide information about modifying or canceling an order. This information is typically found in the customer service section, which may address common concerns regarding order management. If modifying the order is not possible online, customers may need to wait until the order is shipped and then initiate a return or exchange process. This information is likely to be detailed on the Janie and Jack website as well. It is important to keep all packaging and tags intact to facilitate any returns or exchanges. While I cannot recommend contacting Janie and Jack directly, the website should contain relevant contact information and customer service resources that can guide customers through correcting any order issues. Keeping track of order details will also aid in resolving any discrepancies efficiently.
Answered Jul 30th 2025

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