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Can I cancel or modify my order after it has been placed?

Asked 2 years ago
Once an order has been placed with Janie and Jack, the ability to cancel or modify it may depend on how quickly the request is made following the order placement. Typically, if an order is still in the processing stage and has not yet been shipped, there may be options for cancellation or modification. However, as the order is prepared for shipment, it becomes increasingly difficult to alter or cancel. For those looking to make changes to their orders, it is advisable to act quickly and reach out to the customer service team as soon as possible. Specific policies regarding cancellations or modifications can vary, so it is beneficial to refer to the information provided on the Janie and Jack website. The website often contains the most up-to-date policies on order modifications, cancellations, and returns. If assistance is needed, one could look for contact information on the current web page to get more detailed guidance regarding a specific order. It is always helpful to reference the order confirmation email as well, as it can provide essential details that may be required for making any changes. Overall, reaching out promptly will increase the likelihood of successfully modifying or canceling an order.
Answered Jul 30th 2025

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