A:For help from Aviva Life & Annuity Company of New York.Our free phone can also navigate phone menus to get a live human at Aviva for you.
Q:
Does Aviva offer 24 hour customer service?
A:Not at this number; hours here are Mon-Thu 8am-5pm CST.The least busy day is Tuesday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Aviva below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Aviva phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For help from Aviva Life & Annuity Company of New York
What are the hours and when should I call?
Aviva operates the call center for this 800-252-4467 phone number Mon-Thu 8am-5pm CT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 214 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Aviva at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aviva phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aviva staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Aviva is Tuesday.The most busy day to call is Monday, which averages 81% more phone calls by comparison.Again, this is based on a sample of 214 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Quietest
Wed
Thu
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Aviva is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Aviva staffs the call center well on Tuesday.
Why Customers Call Aviva
If you have time to do a bit of reading before you call Aviva, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Aviva customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Aviva is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Aviva provides this option.
Conclusion and closing notes
This is Aviva's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aviva agent. This phone number is Aviva's best phone number because 5,796 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-252-4467 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Aviva first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Aviva has 3 phone numbers. It's not always clear what is the best way to talk to Aviva representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Aviva. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aviva. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.