Optimum Phone Number

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  • Calls Optimum's Customer Service department
  • The average hold time is 11m
  • Hours are Mon-Fri 9am-5pm, Sat 9am-1pm EST
  • The best time to call is 8:30am
  • Popular issues for this call center: Change Plan, Technical Support, Dispute a Charge, Service Outage, and Cancel Account.
  • Reach a live Optimum agent: Press 1, then 0 at each prompt until transferred
  • What you hear when you call: Say or enter the 10-digit phone number on my account or say "use my account number."

Calling Optimum Customer Care at 888-276-5255

Dec 26, 2023

Since my move to Ohio, I haven't had internet because I've been too busy to sit down and investigate my options. I had a major internet carrier before my move and it was far too expensive, so this time I thought I would look for a smaller company to hopefully help cut down my costs. For that reason, I wanted to chexk out Optimum which I heard piggybacks off a major carrier but offers more affordable plans. With that in mind, I figured the easiest way to sign up was just to call. 

I was hoping this wouldn't take me too long, since you can easily spend forever waiting to talk to someone at an internet company. Between outages and billing questions, and then business clients, there are a lot of reasons why people could be calling Optimum. In fact, it turns out that Optimum's 888-276-5255 phone number went straight to its business service department, but I was able to choose residential service, so it all worked anyway. Unfortunately, Optimum wasn't an option for my address, but for anyone else, this line will help you sign up for internet even if you aren't calling about business service.

When I called, an automated voice answered the phone call and said, "Thank you for calling Optimum Business. To get started, please enter or say the 10-digit phone number that is on your account. You can also say, use my account number. You can also say, become a customer." Obviously, I didn't have a number linked to an account, so I just said that I wanted to become a customer. The next question was whether I was a home or business customer. I chose home, and then it asked me for the Zip code where I would like to have service.

It told me that, unfortunately, Optimum doesn't offer service in my area yet, but to hold because it does have a partner that offers internet service to my Zip code. That was a little disappointing, but I figured that the partner company would be about the same if Optimum was referring me straight to it. I was transferred to the SmartMove customer service line where I had to answer similar questions before a customer service agent picked up. It took me about five minutes to talk to someone there.

I'd recommend calling this line to anyone because it seems that even if Optimum can't offer service to you, it can find another company that can. That's more helpful than attempting to figure it out on your own.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

I have been making payments to optimum through different checking account and had autom...
We’ve had no internet service from last night. Modem was reset, turned off and reset. P...
Need to return equipment from previous service address in Lonoke with that I was told t...
Need to return some equipment from previous service address
My TV Will not change channels
Talk to a human that speaks English
Our internet disconnects repeatedly.
I would like to be connected to customer retention, please. I was specifically instruct...
I had the same problem last year that the phone is off static. I can barely hear the pe...
****************ACP**Last month we agreed to help me get a reduction, but why is my bil...
Very slow to no internet
Aparently Optimum maded some sort of update that has taken away the ability to rewind live TV

Optimum Customer Phone Number 888-276-5255 - Stats

Phone number to dial888-276-5255
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5pm, Sat 9am-1pm EST
Best time to dial8:30am
Average wait11 minutes
Current wait43 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, web, twitter
Quality of communication45%
Quality of help65%
Customer votes60,576
Information last updatedFri Mar 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Optimum's Best Toll-Free/800 Customer Phone Number

This is Optimum's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Optimum agent. This phone number is Optimum's Best Phone Number because 185,034 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-276-5255 include Change Plan, Technical Support, Dispute a Charge, Service Outage, Cancel Account and other customer service issues. The Optimum call center that you call into has employees from Connecticut, New Jersey, New York and is open Mon-Fri 9am-5pm, Sat 9am-1pm EST according to customers. In total, Optimum has 8 phone numbers. It's not always clear what is the best way to talk to Optimum representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Optimum?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optimum. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Optimum, including live chat and their website / help desk and their Twitter handle. Visit our Optimum Customer Service page for more information.
Optimum Customer Service

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Paying Too Much for TV?

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