WhatsApp Customer Service Issues

Archive 79

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #79. It includes a selection of 20 issue(s) reported May 7, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir/Madam, I sincerely apologize for any previous violations of the terms and services. I can assure you that I will be more cautious and abide by all rules accordingly. Kindly consider granting me another chance to use WhatsApp. This number is crucial for my studies and work since it is linked to my college and important communications. Please understand my situation and enable my WhatsApp number so I can stay in touch with my family and attend online classes without interruption. I am committed to using the app responsibly in the future. Thank you for your understanding. Best regards, Clarence B.
Reported by GetHuman8349465 on domingo, 7 de mayo de 2023 10:21
Subject: Assistance Needed with WhatsApp Account Hello WhatsApp Support Team, I am reaching out to kindly ask for your help in unblocking my WhatsApp account. I was surprised to find out that my account was banned, as I believe I have not violated any terms of service. Using WhatsApp is crucial for me to stay in touch with my loved ones and coworkers. The sudden ban has left me feeling frustrated and confused, as I rely on the app for daily communication. Your prompt assistance in this matter would be greatly appreciated.
Reported by GetHuman-sajjadab on domingo, 7 de mayo de 2023 10:36
Subject: Request for Account Reinstatement Dear WhatsApp Team, I am Vikki Mahato, and my WhatsApp number is [redacted]. I would like to address the recent issue with my account being banned. I assure you that I always abide by WhatsApp's terms and policies. I primarily use my account to share important educational messages. Unfortunately, some individuals have mistakenly flagged or reported my account, resulting in the ban. This has caused significant inconvenience as my friends, family, and clients are unable to reach me on my official WhatsApp number. I kindly request for the reinstatement of my WhatsApp account so that communication can resume smoothly. Your prompt attention to this matter is highly appreciated. Thank you.
Reported by GetHuman8350699 on lunes, 8 de mayo de 2023 3:50
Hello, My account was flagged by your system for violating the Terms of Service, resulting in a ban on my phone number. The ban remains in effect due to the violation. Please review the "Acceptable Use of Our Services" section in the Terms of Service to understand the proper use of WhatsApp and activities that lead to violations. For guidance on responsible use, you can refer to the Help Center article.
Reported by GetHuman8351452 on lunes, 8 de mayo de 2023 14:35
Dear WhatsApp Support Team, I am writing to inform you that I have lost my phone and request that my WhatsApp account be deactivated. My phone number is +49 0[redacted]0. If you have any further questions or require additional information, please feel free to contact me. Kindly let me know if you need any further assistance. Thank you in advance for your support. I look forward to hearing from you once the deactivation of my account is complete. Best regards,
Reported by GetHuman-gdafsd on lunes, 8 de mayo de 2023 14:53
Hello Whatsapp Team, My legal name is XYS. My Whatsapp number is [redacted]. I agree to respect Whatsapp's terms and policy. However, there was a mistake as I was using it for something unrelated to advertisement on Whatsapp. I was sharing unrelated and muted messages related to education, but some people wrongly flagged or reported my account which led to Whatsapp banning my account. Can I kindly request you to unban my Whatsapp? It's my official Whatsapp number and my friends and family members are unable to contact me. It's a huge problem for me. I hope you all understand and unban my Whatsapp account.
Reported by GetHuman-amruthwa on lunes, 8 de mayo de 2023 19:55
I received a notification on my phone that a code for recovery was requested, even though I didn't request it. When I tried to log into my student account, I got logged out. I logged in again, and it said I needed to sign back into my account using a phone number through text or call. I could request a text in 1 minute, but when I tried calling, it said they couldn't reach me, and to try again in 1 hour. Text messages are not reaching my phone number.
Reported by GetHuman-antyushi on lunes, 8 de mayo de 2023 20:59
Hello, I received a notice that my account has been flagged for violating the Terms of Service and my phone number has been banned. The ban will remain in effect due to the violation. It is suggested that I review the "Acceptable Use of Our Services" section in the Terms of Service for more information on the appropriate use of WhatsApp and the actions that are considered violations. More guidance on using WhatsApp responsibly can be found in a Help Center article. I understand that WhatsApp has the right to enforce its policies as outlined in its Terms of Service.
Reported by GetHuman8353168 on martes, 9 de mayo de 2023 6:37
Hello Whatsapp Team, I sincerely request your assistance in unbanning my official Whatsapp account. I have consistently adhered to all Whatsapp policies and guidelines. Unfortunately, my account was mistakenly reported and subsequently banned due to false flags. I primarily use Whatsapp to share important educational messages with my friends, family, and clients, so this ban has caused significant communication issues for me. I trust that you will review my case and rectify this error promptly. Thank you, [Initials]
Reported by GetHuman8353266 on martes, 9 de mayo de 2023 8:16
I suspect my WhatsApp has been hacked as after reinstalling, I couldn't pass the authentication verification since the hacker has linked it to their email. I've made numerous attempts to contact support with no response. The number linked to my WhatsApp is +[redacted]55. Email: [redacted] Any assistance would be greatly appreciated.
Reported by GetHuman8353482 on martes, 9 de mayo de 2023 12:02
Hello Whatsapp Team, I am writing to address the issue with my WhatsApp account. My full legal name is Nur Alam, and my WhatsApp number is [redacted]. I acknowledge and agree to respect all of WhatsApp's terms and policies. Regrettably, my account was mistakenly banned even though I have not violated any rules on WhatsApp. I primarily share important educational messages, but unfortunately, some individuals have falsely flagged or reported my account. I kindly request that you reconsider and unban my official WhatsApp account. Its suspension has caused difficulty as my friends, family, and clients are unable to reach me through this platform. Your assistance in resolving this matter is greatly appreciated. Thank you.
Reported by GetHuman8353526 on martes, 9 de mayo de 2023 12:35
Hello, I believe there was a mistake in banning my account. I have not violated WhatsApp's policies or terms of service. I kindly ask for a prompt response to reinstate my WhatsApp account. If my account cannot be restored, I would like to understand the reasons behind the ban. I assure you that I have not used any third-party applications. Thank you for your assistance. Name: G. Rama Krishna Gmail: [redacted] WhatsApp Number: [redacted]
Reported by GetHuman8353760 on martes, 9 de mayo de 2023 14:26
My WhatsApp number is and email address is . These are from my account that I've had for many years. I have not engaged in any illegal activities on WhatsApp. I suspect that there was a virus on my phone causing the unauthorized activity. Now that I have resolved the virus issue, I kindly request the reactivation of my account. This account is very important to me as I have had it for many years. I would appreciate it if this matter could be resolved promptly and with high priority. Please reactivate my account as soon as possible. Thank you.
Reported by GetHuman-hafizmah on martes, 9 de mayo de 2023 22:03
Due to a phone malfunction, I couldn't use WhatsApp for two months. While my phone was being repaired, I used a basic phone without internet or camera. When I got my phone back and reinstalled WhatsApp, I received a spam message from Russia. I didn't respond to it but the next day, my account was blocked. I have contacted WhatsApp via email, but haven't had any success. As a fashion designer, my phone number is crucial and I've faced issues as it's been the same for 4 years. I am unable and unwilling to change my number. Please assist me in getting my account unbanned.
Reported by GetHuman-selvagur on miércoles, 10 de mayo de 2023 3:06
Dear WhatsApp Team, My full legal name is DAroga Prasad. Recently, I purchased a new SIM card with the mobile number +[redacted]01. However, when I tried to create a WhatsApp account with this number, it showed as banned. I have just acquired a new mobile number today. I kindly request you to unban my account promptly so I can set up my WhatsApp account. Your prompt attention to this matter would be greatly appreciated. I trust that you will resolve this issue swiftly. Thank you.
Reported by GetHuman-darogapr on miércoles, 10 de mayo de 2023 5:03
Dear WhatsApp Team, I wanted to address an issue I am experiencing with setting up my WhatsApp account. My full legal name is Santosh Kumar. I recently purchased a new SIM card and this is the first time I have used this mobile number: +[redacted]51. Upon trying to create a WhatsApp account with this number, I received a notification that my account has been banned. I procured a new mobile number today and kindly request for my account to be unbanned so I can create my WhatsApp account. I would greatly appreciate it if you could resolve this matter promptly. If not, I will have to pursue legal action regarding this issue. I trust that you will address this issue promptly. Thank you for your prompt attention to this matter. Sincerely, Santosh Kumar
Reported by GetHuman-darogapr on miércoles, 10 de mayo de 2023 5:05
I am reaching out to seek the unblocking of my WhatsApp account. Recently, a ban notification was received without my knowledge of any service term breaches. WhatsApp is vital for my daily communication with family, friends, and colleagues, and I am disappointed by the ban without an explanation. I am requesting a review of my account and clarification on the reason for the ban. Should a violation have occurred, I apologize and commit to adhering to the terms to prevent future issues. Kindly consider lifting the ban so I can resume using WhatsApp for staying connected with loved ones and colleagues. Your prompt attention to this matter is greatly appreciated. Thank you, [chetana]
Reported by GetHuman8355294 on miércoles, 10 de mayo de 2023 6:01
Hello WhatsApp team, As a dedicated user of WhatsApp, I depend on it for communication with my loved ones and colleagues. It is a vital part of my daily life, and I am quite upset that I am currently unable to access my account. Despite receiving an email on April 19, [redacted], stating that my account has been unbanned after unintentionally violating the terms and conditions, I am still experiencing issues. I kindly request for my account to be unbanned promptly. Thank you.
Reported by GetHuman8355595 on miércoles, 10 de mayo de 2023 10:44
Subject: Request for WhatsApp Account Unblocking Dear WhatsApp Support Team, I am reaching out to request the unblocking of my WhatsApp account. Recently, I received a notification stating that my account has been banned; however, I am unaware of any violations of the terms of service. WhatsApp is an integral part of my daily communication with family, friends, and colleagues. The ban has come as a surprise, and it is important to me to understand the reason behind it. I kindly ask for a review of my account to clarify the cause of the ban. If a violation did occur, I sincerely apologize and am committed to adhering to the terms of service moving forward. Please consider unblocking my account so I can resume using WhatsApp for important connections. Thank you for your prompt attention to this matter. I anticipate hearing from you soon. Best regards, D. C. Naidu
Reported by GetHuman8355603 on miércoles, 10 de mayo de 2023 10:49
Hello, I wanted to let you know that due to a breach of our Terms of Service, your phone number has been banned from our system. To understand more about the correct use of WhatsApp and what actions are considered violations, please review the “Acceptable Use of Our Services” section in our Terms of Service. You can also find helpful information on using WhatsApp responsibly in the Help Center article. Remember, WhatsApp has the authority to uphold its policies aligned with the Terms of Service.
Reported by GetHuman-furqanat on miércoles, 10 de mayo de 2023 10:56

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