WhatsApp Customer Service Issues

Archive 80

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #80. It includes a selection of 20 issue(s) reported May 10, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello WhatsApp Team, My full legal name is Awadhesh Prajapati. My WhatsApp number is [redacted]. I agree to and will respect all of WhatsApp's team and policies; however, there seems to have been a mistake. I have not engaged in any activities that violate WhatsApp's policies. I have been sharing important and useful messages related to education, but unfortunately, some individuals have mistakenly flagged or reported my account, leading to its suspension. I kindly request that WhatsApp please unban my account. This is my official WhatsApp number, [redacted], and it is essential for my friends and clients to contact me. It has created a significant problem for me, and I hope for your understanding and assistance in unbanning my WhatsApp account. Thank you. 🙏
Reported by GetHuman8356037 on Wednesday, May 10, 2023 2:51 PM
Dear Support Team, I believe my WhatsApp account was banned in error. I have not violated any of WhatsApp's policies and would appreciate a prompt response to reinstate my account. If my account was indeed banned, I kindly request information on the reason behind it, as I do not use any third-party applications. Thank you for your assistance. Name: S. Ganisetti Email: [redacted] WhatsApp Number: [redacted] Device Name: [redacted]
Reported by GetHuman8356835 on Wednesday, May 10, 2023 8:31 PM
Hello WhatsApp team, I am writing to address the issue with my WhatsApp account, which has been banned. I would like to clarify that I have always adhered to WhatsApp's terms and policies. Unfortunately, my account was mistakenly reported by some individuals despite me only sharing important and educational messages. I kindly request that you reconsider and lift the ban on my official WhatsApp number [redacted]. This situation has caused inconvenience as my friends, family, and clients are unable to reach me. I trust that you will review this matter promptly. Thank you for your attention. Sincerely, Md. Ali
Reported by GetHuman8357218 on Thursday, May 11, 2023 12:19 AM
GetHuman is an independent service that offers assistance in dealing with customer service issues and is not associated with WhatsApp. Providing the necessary information serves three purposes. Firstly, it helps GetHuman search its database for a specific guide on how to resolve your issue, potentially avoiding the need to contact WhatsApp directly. Secondly, entering the information creates a public page of your problem that can be shared with WhatsApp and other customers for assistance. Once your issue is resolved, sharing the solution can help others facing similar problems. Lastly, this information allows GetHuman to follow up with you, ensuring the issue is resolved. If you receive links via email, you can edit or delete the public page at any time or indicate that you no longer wish to receive updates.
Reported by GetHuman8357417 on Thursday, May 11, 2023 3:25 AM
Hello, I believe my WhatsApp account was mistakenly banned. I have not violated any privacy policies or terms of service. I kindly request a prompt response and the restoration of my account. If my account was banned, please provide me with an explanation for the action taken. I do not use third-party apps. Thank you. Name: B. Teja Gmail: [redacted] WhatsApp Number: +91 [redacted] Device: Realme C15 (Android)
Reported by GetHuman8357514 on Thursday, May 11, 2023 5:01 AM
Dear WhatsApp Team, My legal name is Jayant Naik. Recently, I purchased a new SIM card, and this is my first mobile number, +[redacted]6××××, which I have acquired. When I attempt to create a WhatsApp account using this number, it shows as banned. I purchased this new mobile number today. Kindly unban my account so I can proceed to create a new WhatsApp account. Please unban my account promptly to avoid any legal action on my part against WhatsApp. I trust that you will unban my account quickly. Thank you, Regards, Jayant Naik Mobile number: +91 [redacted]××××
Reported by GetHuman-jayantgn on Thursday, May 11, 2023 12:14 PM
About a week ago, I received a call from someone claiming to be in a WhatsApp group with me, inviting me to a Zoom conference later that evening. He asked me to visit a site for access numbers, which made me suspicious, and I did not use the numbers. Shortly after, I discovered my WhatsApp had been blocked, and it remains so. Hackers have taken over my account, demanding money from my contacts. I have reported this to Action Fraud with reference number NFRC[redacted]53. I am seeking advice on unblocking my WhatsApp and securing my mobile from future hacking attempts.
Reported by GetHuman8358144 on Thursday, May 11, 2023 1:25 PM
Hello WhatsApp Team, I would like to address an issue I am currently facing. I recently purchased a new sim card and have obtained a new mobile number, +[redacted]96. Upon attempting to create a WhatsApp account with this number, I found that my account has been banned. I would kindly request for the account to be unbanned promptly so I can proceed with creating my WhatsApp account without further delay. Your immediate attention to this matter would be greatly appreciated, as I am eager to utilize the app. Thank you in advance for your assistance. Best regards, S.K.
Reported by GetHuman8358141 on Thursday, May 11, 2023 2:03 PM
Subject: Issue with WhatsApp Account Hello WhatsApp Team, I am writing to address an issue regarding the ban on my WhatsApp account registered with my mobile number +[redacted]17, under the full legal name Sachin Mandale. I recently purchased a new SIM card and this is the number I used for my WhatsApp account creation. However, I encountered a ban on my account and I am unsure why this has occurred. Today, I have acquired a new mobile number and kindly request the unban of my WhatsApp account so I can continue using the service. I urge you to lift the ban promptly to avoid any further complications. I appreciate your prompt attention to this matter. Thank you, Warm regards, Sachin Mandale Mobile Number: +[redacted]17
Reported by GetHuman8357559 on Thursday, May 11, 2023 8:34 PM
I am reaching out to request the unblocking of my WhatsApp account. I recently received a notification stating that my account has been banned, although I am unaware of any breach of the terms of service. As a dedicated WhatsApp user, I heavily depend on the platform for communication with my family, friends, and coworkers. Being banned without an explanation has been disappointing, considering the role it plays in my daily life. I kindly ask for a review of my account and an explanation for the ban. Should a violation have occurred, I apologize and commit to adhering to the terms to prevent future issues. Please consider lifting the ban on my account so I can resume using WhatsApp to keep in touch with my contacts. Thank you for addressing this matter. I anticipate your prompt response. M Raza
Reported by GetHuman-razapash on Friday, May 12, 2023 2:45 AM
Subject: Need help with WhatsApp number block - February 3 Hello WhatsApp Customer Service, I need help with my WhatsApp account. The number in question is [redacted], and it has been blocked since February 3. Despite my efforts to reach out for assistance, my number continues to be blocked, preventing me from using the service. I have tried several troubleshooting steps, such as reinstalling the app, clearing cache and data, and changing devices, but none of these actions have resolved the issue. I also attempted to contact support through the app without success. This blockage has caused significant inconvenience, as I am unable to stay in touch with family and friends who rely on WhatsApp for our communications. Additionally, I am missing important updates from various groups I belong to. I kindly request your prompt attention to this matter to unblock my number. If any further information is needed, please inform me so I can provide it as soon as possible. Thank you for your assistance. Best regards,
Reported by GetHuman8360061 on Friday, May 12, 2023 8:40 AM
Dear WhatsApp Support Team, I am reaching out to appeal the ban on my WhatsApp account. I recently received notice of its restriction, but I am uncertain about any breach of the terms of service. WhatsApp is crucial for my communication with family, friends, and coworkers, and being banned without a clear reason is disheartening. I respectfully ask for a review of my account and clarification regarding the ban. Should there have been a violation, I apologize and commit to adhering to the rules better. Kindly reconsider and lift the ban so I can resume using WhatsApp to keep in touch with my contacts. Thank you.
Reported by GetHuman-amunu on Friday, May 12, 2023 9:11 AM
I recently received a link to an investment company from a friend, not realizing it was a scam. I invested Ghc314 with them. They instructed me to receive a WhatsApp code on my phone and share it with them. Following their directives, they asked me to stay offline until told otherwise. Believing I would receive my funds, I complied. After a concerning call from my friend about his account being hacked, I understood I had fallen victim to a scam. Now, the fraudster is using my name on WhatsApp to deceive my loved ones. I need assistance urgently.
Reported by GetHuman8360370 on Friday, May 12, 2023 12:36 PM
My account under the name Eunice Opong Addo has been hacked. The correct phone number associated with my account is [redacted]1. Recently, I received a call from a person in a WhatsApp group chat I belong to. Unfortunately, I was tricked into giving them a verification code without realizing it. Consequently, I have been locked out of my account. The hackers have even contacted my daughter and other contacts, requesting money using my profile. Now, whenever I attempt to log in, the system indicates that I have exceeded the number of verification code attempts. I am unsure about what steps to take next.
Reported by GetHuman8360405 on Friday, May 12, 2023 12:59 PM
My name is Eunice Opong Addo, and my profile was hacked over a week ago. The only phone number associated with my account should be +[redacted]21. I recently received a call from a member in a WhatsApp group who tricked me into giving them a verification code, not realizing it was for my account. Since then, my account has been used to ask for money from my contacts. I waited 7 days to log back in, but now I am unable to access my account as it says I've entered the verification code incorrectly too many times. Despite reaching out to WhatsApp support, I have not received a response in over a week. I am unsure of what steps to take next to regain access to my account.
Reported by GetHuman8360405 on Friday, May 12, 2023 1:09 PM
I recently got a call from someone in a WhatsApp group who tricked me into sharing my verification code. Subsequently, I couldn't access my account. They also reached out to my daughter and other contacts seeking money through my profile. After waiting * days, I attempted to log in again but it keeps stating I've exceeded the verification code attempts, despite not receiving a new code. WhatsApp support has not responded to my emails for over a week. Any advice on what steps to take next?
Reported by GetHuman8360405 on Friday, May 12, 2023 1:14 PM
Subject: Appeal for WhatsApp Account Reinstatement Dear [WhatsApp Support Team], I am reaching out to respectfully appeal the blocking of my WhatsApp account, which has been inaccessible for a period of 45 days. I acknowledge that my account was restricted due to a breach of WhatsApp's terms of service. I sincerely regret any disruptions my behavior may have caused and commit to ensuring strict compliance with the terms in the future. WhatsApp plays a crucial role in my communication with friends, family, and colleagues, making this blockade highly inconvenient. I kindly request a review of the account suspension and seek permission to restore my WhatsApp functionality. I would appreciate guidance on any necessary steps from my end to facilitate the resolution process. Thank you for your prompt attention to this matter. Best regards, [Vasanth]
Reported by GetHuman-sreesaid on Friday, May 12, 2023 2:01 PM
My WhatsApp number, (+[redacted]2), has been banned. As a charity worker, I rely on this number to share information with people who can help those in need. Unfortunately, I am unable to send messages through my working number, (+[redacted]2), and essential data such as donation transaction details are now inaccessible. I kindly request that WhatsApp reviews this issue, lifts the ban, and reactivates my account. Your prompt attention to this matter would be greatly appreciated. I am confident that a review of the data in my WhatsApp account will confirm its legitimate use for charitable purposes. Thank you for your assistance in resolving this matter.
Reported by GetHuman-erkhangx on Friday, May 12, 2023 2:51 PM
My WhatsApp number (+[redacted]2) has been banned. I work as a charity worker and I need this number to send important information to help children in need. Unfortunately, the ban has stopped me from reaching out to people and sharing vital donation transaction data. I kindly request WhatsApp to review this issue promptly and reinstate my account. I rely on this number to share details and images of an orphanage in Johor, Malaysia to encourage donations and visits. I assure you that the content on my account is genuine and not spam. Your assistance in resolving this matter is greatly appreciated. Thank you for your attention to this matter.
Reported by GetHuman-erkhangx on Friday, May 12, 2023 3:01 PM
My account was hacked approximately 2 hours ago. The hackers have been sending messages to my contacts, asking for money. I attempted to log back in using my phone, but I am not receiving the code. The app is prompting me to "USE YOUR OTHER PHONE TO CONFIRM MOVING WHATSAPP TO THIS ONE, OPEN WHATSAPP ON YOUR OTHER PHONE TO GET THE 6 DIGIT CODE." Unfortunately, my account is linked to the hacker's phone, and two-step verification has been activated, preventing me from receiving the code. I kindly request assistance with this matter.
Reported by GetHuman8361012 on Friday, May 12, 2023 4:59 PM

Help me with my WhatsApp issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!