WhatsApp Customer Service Issues

Archive 81

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #81. It includes a selection of 20 issue(s) reported May 12, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am disappointed to report the repeated blocking of my WhatsApp business account. I set up a group for my clients to enhance communication, yet my account was blocked without warning or clear rationale. I urge for the immediate reinstatement of my account as it is vital for my business's success. Additionally, I seek a detailed explanation for the block and preventative measures to avoid future occurrences. While I understand WhatsApp's guidelines, I believe I have not breached any and wish for a fair and transparent resolution. I anticipate a prompt and satisfactory outcome that benefits all parties. Thank you for addressing this issue, and I anticipate your reply.
Reported by GetHuman-wfoalem on viernes, 12 de mayo de 2023 17:07
Dear support team, I believe my account was mistakenly banned on WhatsApp as I have not violated any privacy policies or terms of service. I am requesting a prompt response to restore my WhatsApp account. If my account has been banned, I kindly ask for an explanation as to why this action was taken. I want to confirm that I do not use any third-party apps in connection to my WhatsApp account. Your assistance in releasing my WhatsApp account would be greatly appreciated. Name: D.V. Gmail: [redacted] WhatsApp Number: [redacted] Device Model: Vivo T1
Reported by GetHuman8361668 on viernes, 12 de mayo de 2023 22:02
Hello, I am writing because I believe my account has been mistakenly banned by WhatsApp. I have not violated any of WhatsApp's privacy policies or terms of service. Please respond promptly and reinstate my WhatsApp account. If my account has been banned, I would like to know why this action was taken. I do not use any third-party apps, so I kindly request the release of my account. Thank you. Name: E.A. Email: [redacted] WhatsApp number: +[redacted]86 Device: Redmi Note 5
Reported by GetHuman8361940 on sábado, 13 de mayo de 2023 1:44
Hello, I think there has been a mistake as my account was banned. I haven't done anything against WhatsApp's rules. I kindly ask for a prompt response to reinstate my account. If it's not possible, I would appreciate an explanation for the ban. I do not use any unauthorized apps. Thank you. Name: Email: WhatsApp Number: Device Name:
Reported by GetHuman-nadigoti on sábado, 13 de mayo de 2023 7:36
Subject: Request to Unblock Whatsapp Account I am writing to appeal the ban on my WhatsApp account, registered under the number +[redacted]95. The ban was imposed recently for sending messages to unlisted contacts, which I believe was caused by my colleague without my knowledge. Unfortunately, I discovered this only after my account was banned. I sincerely request for the account to be reinstated as it holds important files, photos, and contacts that I require. I assure you that such violations will not occur in the future. I have attempted to contact support.whatsapp.com multiple times but have not received a response. I kindly ask for your prompt assistance in this matter. If immediate unblocking is not possible, please inform me via email at your earliest convenience. Thank you for your attention to this issue. Best regards, Ang
Reported by GetHuman8362359 on sábado, 13 de mayo de 2023 10:10
Dear WhatsApp Team, I am writing to inform you that I recently purchased a new SIM card with my first mobile number +[redacted]09. However, when I tried to create a WhatsApp account, I received a message stating that my account has been banned. I kindly request that you unban my account so that I can continue using WhatsApp without any issues. I would appreciate it if you could resolve this matter promptly to avoid any further inconvenience. Thank you in advance for your attention to this matter. Sincerely, Mohamad Muneeb Rather
Reported by GetHuman-udainamu on sábado, 13 de mayo de 2023 14:31
I sincerely apologize for breaching the terms and policies. I humbly request the unblocking of my genuine Whatsapp number. This number is crucial as it connects me with my friends, family, business associates, and team. Losing access to it would be extremely detrimental. I assure you that I deeply regret the mistake and commit to strictly adhere to Whatsapp's rules and regulations in the future. Kindly give me the opportunity to regain trust in my Whatsapp account. WhatsApp Number: +[redacted]1 Thank you for your understanding and consideration.
Reported by GetHuman8363695 on domingo, 14 de mayo de 2023 3:13
I apologize for inadvertently breaching your terms and policies. I kindly ask for my Whatsapp number to be unblocked as it serves as my primary means of communication with friends, family, and my business associates. I value the connections and work-related groups on Whatsapp and risk losing important connections if unable to regain access. I sincerely request for the opportunity to restore trust and assure you that I will not repeat any violations in the future. My Whatsapp number is +[redacted]0. Thank you for your understanding and consideration.
Reported by GetHuman8363695 on domingo, 14 de mayo de 2023 3:16
Dear WhatsApp Team, I recently purchased a new SIM card and this is my first mobile number, +[redacted]61. When I tried to create a WhatsApp account with this number, it showed that it was banned. Could you please unban my account so I can proceed with creating my WhatsApp account? I would appreciate it if you could unban my account promptly to avoid any further issues. Thank you for your assistance. Sincerely, Pankaj Kumar Gupt
Reported by GetHuman8364065 on domingo, 14 de mayo de 2023 11:00
My WhatsApp account linked to +[redacted]66 was compromised by scammers a few days ago, leading to the account being disabled. Now, when I try to activate a new WhatsApp app, I am prompted for a 2-step verification pin that I do not possess. I have been stuck in this situation for over a week. I kindly request your assistance in either activating or reactivating my account with the mentioned phone number. Neither the SMS verification code nor calls are being received on my phone, and the email verification code is also not coming through. It is crucial to retrieve access to this account as it holds a significant amount of my private information that I cannot afford to lose. Your help in resolving this matter would be greatly appreciated.
Reported by GetHuman-lydiahog on domingo, 14 de mayo de 2023 18:03
My WhatsApp account has been permanently banned, and I received an email from WhatsApp stating: Hi, Our system flagged your account activity as violating our Terms of Service, resulting in the ban of your phone number. Your account will remain banned due to this violation. It is recommended to carefully review the "Acceptable Use of Our Services" section in the Terms of Service to understand the appropriate WhatsApp usage and activities that breach the terms. For more information on using WhatsApp responsibly, check out this Help Center article. I am seeking assistance on how to lift the ban on my account. Thank you.
Reported by GetHuman8364774 on domingo, 14 de mayo de 2023 20:20
Dear WhatsApp Team, My full legal name is Vishal Soni. Recently, I purchased a new SIM card, and this is my first mobile number +[redacted]50 that I have bought. When I am trying to create a WhatsApp account using this mobile number, my account is showing as banned. Why is this happening? I have bought a new mobile number today. Please unban this account so that I can create my WhatsApp account. Kindly remove the ban on this account as soon as possible. Otherwise, I will take legal action on WhatsApp. I hope you will unban my account promptly. Thank you.
Reported by GetHuman8365262 on lunes, 15 de mayo de 2023 5:39
Hello, I am reaching out to address the recent suspension of my WhatsApp account, initiated by a close friend's report. I assure you there was no ill intent behind our communication, despite the nature of the content shared. I deeply regret any unintentional breach of the platform's guidelines and sincerely apologize for this oversight. Losing access to my account would be detrimental personally and professionally, as it is crucial for staying in touch with my elderly grandfather, who heavily relies on WhatsApp. This platform also plays a vital role in my work communications. I implore you to consider the impact on my family and career and kindly request your assistance in restoring my account access. I am truly sorry for any inconvenience caused and am committed to adhering to all regulations moving forward. Your understanding and support in this matter are greatly appreciated. Thank you for your attention to this issue. Best regards, J. Barois; +[redacted]5
Reported by GetHuman8365304 on lunes, 15 de mayo de 2023 6:27
Subject: Urgent Request for Reactivation of WhatsApp Number To Whom It May Concern, I have been a dedicated WhatsApp user for over a decade on the number (+91-78[redacted]5) and I value my responsibilities as a citizen and family man. As a Canadian resident, I also utilize a Canadian number (+1-[redacted]) for the past few years. Unfortunately, a recent incident led to my Indian number being blocked due to a misunderstanding caused by my 7-year-old son's accidental report of a chat while using my Canadian phone for WhatsApp calls. I kindly urge you to reconsider and reactivate my Indian number as soon as possible for the following reasons: 1. The report was retracted promptly from the Canadian number registered under my name, Deepak Goyal. 2. The Canadian number is associated with me exclusively. 3. I can provide call records showcasing regular video calls to my family, not strangers. 4. You may verify by contacting my wife and son on the Canadian number. Restoring access to my number (+91-78[redacted]5) promptly is crucial as it contains vital personal and business data. Your assistance in resolving this misunderstanding promptly would be greatly appreciated. Thank you for your attention to this matter. Sincerely, Deepak Goyal
Reported by GetHuman-dgoyali on lunes, 15 de mayo de 2023 8:56
Dear WhatsApp Team, I am writing to address an issue with my new WhatsApp account under the number +91 [redacted]. I recently purchased a new SIM card, and to my surprise, I discovered that my account has been banned. As a new user, I am puzzled about the reason behind this ban as I have not violated any policies. I kindly request your assistance in unblocking my account associated with the number +91 [redacted]. Receiving help on this matter is greatly appreciated as I am considering purchasing a new SIM card otherwise, which could lead to inconvenience. Thank you for your attention to this matter. Best regards, Nitish Kumar
Reported by GetHuman8365453 on lunes, 15 de mayo de 2023 9:13
I set up my WhatsApp without providing an email for two-step verification. Unfortunately, I have forgotten the two-step verification passcode and am now unable to log in on my new phone with the old number. WhatsApp mentioned that the pin would reset after 7 days, but even after 8 days, I am still being prompted for the pin. Accessing WhatsApp with this number is crucial, and I am feeling stuck without being able to log in on either my old or new device. I would appreciate any assistance anyone can offer on this matter.
Reported by GetHuman8365605 on lunes, 15 de mayo de 2023 10:55
Dear Customer Support, I need to report an incident involving a scammer who contacted me on my phone using numbers starting with 39 and 44. Regrettably, I gave out my WhatsApp code, and the scammer logged in and changed the pin code between Saturday, May 13 at 10:45 pm, and Monday, May 15, [redacted]. This scammer activated two-step verification on my WhatsApp with an unfamiliar email address. I noticed multiple attempts to access the pin codes on my number, and the scammer seems to be connecting from an unknown country. I reside in Champigny sur Marne, France, and all my usual connections are from there. I am unable to access my phone now. Please investigate my typical geo-location to confirm the hack. Kindly assist in resolving this issue promptly. You can reach me directly at [redacted] Best regards, Sno B.
Reported by GetHuman8365606 on lunes, 15 de mayo de 2023 10:57
Hello WhatsApp Support Team, I wanted to let you know that I'm having trouble using WhatsApp. I recently received a notification that I was logged out, and when I tried to log back in, I was prompted to review my account. After following the steps and contacting support, I received a message stating "THIS ACCOUNT CANNOT USE WHATSAPP." This is causing me a lot of inconvenience as I rely on WhatsApp for remote work to send documents and communicate with my colleagues. I can't change my number as I've been using this account for 7-8 years. I would greatly appreciate it if you could help me resolve this issue promptly. Thank you for your assistance.
Reported by GetHuman8365611 on lunes, 15 de mayo de 2023 11:00
I would like to request the permanent unbanning of my daily WhatsApp number. I acknowledge my initial mistake, but have not had any further issues. WhatsApp is essential for my job as a security guard to forward important information. I am very stressed about not being able to use the app even with a different number. I have tried using three different numbers, but they all get banned after 2 to 3 hours. Could changing my phone help resolve this issue?
Reported by GetHuman-shayalts on lunes, 15 de mayo de 2023 12:10
One helpful way to ensure your issue is resolved is for us to confirm that you have taken care of addressing the problem. Many customers get frustrated waiting a long time and experiencing other service interruptions, but we can reassure you, conduct a check, and offer suggestions if needed. Similarly, you can utilize the links we email you to remove your public profile or indicate that you no longer wish to receive communication about it.
Reported by GetHuman8368051 on martes, 16 de mayo de 2023 9:17

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