WhatsApp Customer Service Issues

Archive 118

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #118. It includes a selection of 20 issue(s) reported October 13, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been informed that my WhatsApp account has been banned. I kindly request the unbanning of my WhatsApp number. I need to back up the chat history from the past year to my new number. My WhatsApp is prompting me to use an official version. The switch from an old phone to an iPhone 11 was completed on Sunday with data backed up to iCloud. My daily mobile number is linked to WhatsApp, and I urge the removal of the ban. The sudden ban on my WhatsApp is concerning, and I seek clarity on the reason for the action. Receiving the verification code to access my account has been a challenge. The WhatsApp service from my number appears to be off, hindering my ability to use the app. I would greatly appreciate assistance in resolving this issue promptly.
Reported by GetHuman-moodusan on الجمعة ١٣ أكتوبر ٢٠٢٣ ١٧:٠٢
Hello Team WhatsApp, I am encountering an issue when trying to register my number on WhatsApp. The error message states, "You need the official WhatsApp to use this account." Despite several attempts of reinstalling the app, restarting the phone, and following troubleshooting steps, I have been unsuccessful in resolving this issue. Consequently, I am unable to access my WhatsApp account. Your assistance in resolving this matter would be greatly appreciated. Thank you, Rammani M.
Reported by GetHuman8660211 on الجمعة ١٣ أكتوبر ٢٠٢٣ ١٨:٥٨
A person contacted me on +[redacted]43 on October 12, [redacted], claiming there was a group meeting scheduled in my office from 7pm to 9pm. They mentioned a 6-digit code would be sent for me to confirm the meeting. Since we regularly have meetings on Thursdays at work, I didn't realize he was a hacker. After providing the code, my WhatsApp account vanished. Could you please help me regain access to my WhatsApp account? I am based in the United Kingdom.
Reported by GetHuman-delesala on السبت ١٤ أكتوبر ٢٠٢٣ ٠١:٥٨
Hello, I am writing to address an issue with my WhatsApp account being unexpectedly banned. I have been a long-time user without any violations of the terms of service. Surprisingly, I discovered the ban when attempting to log in recently without any prior warnings or explanations. It is frustrating and disappointing. I kindly ask for a swift investigation and the removal of the ban on my account. Rest assured, I have not breached any rules. Name: D. Sivakoteswarao Email: [redacted] WhatsApp Number: [redacted] Device: Moto G10 Power
Reported by GetHuman-danaboyi on السبت ١٤ أكتوبر ٢٠٢٣ ٠٧:٤٧
I recently set up a WhatsApp business account for my online business that involves referrals. Shortly after adding my contacts to a group to share information about the business, my WhatsApp number was unexpectedly blocked. It has been over four days now, and I am unable to access my account. I am worried about losing potential income and would greatly appreciate any help in regaining access to my account. I am truly hoping to resolve this issue soon as I need my WhatsApp account reinstated as soon as possible. Thank you for any assistance.
Reported by GetHuman-odikaebe on السبت ١٤ أكتوبر ٢٠٢٣ ١٠:١٨
Dear Support Team, I would like to bring to your attention that my Whatsapp account was deactivated without any warning, which I find completely unacceptable. I have been a user of Whatsapp for a considerable amount of time, using the service appropriately without sending any spam or unsolicited messages. Despite this, my account was abruptly stopped without any notice. I kindly request that you consider my case and escalate it for review by the top management. My phone number associated with the account is (+[redacted]8). Thank you.
Reported by GetHuman8661136 on السبت ١٤ أكتوبر ٢٠٢٣ ١٦:٢٥
Hello, I wanted to inform you that our system has detected activity on your account that goes against our Terms of Service, resulting in the banning of your phone number. Your account will remain banned due to this violation. We recommend reviewing our Terms of Service's "Acceptable Use of Our Services" section to understand the appropriate ways to use WhatsApp and the actions that violate our terms. For more information on using WhatsApp responsibly, please refer to our Help Center article. Please remember that WhatsApp has the authority to uphold its policies as outlined in the Terms of Service. Best, WhatsApp Support Team Feel free to explore our Help Center for more guidance!
Reported by GetHuman-ammaryou on السبت ١٤ أكتوبر ٢٠٢٣ ١٨:٣٣
On Tuesday, my WhatsApp account associated with phone number [redacted] was hacked by a fraudulent individual. The hacker transferred my WhatsApp account to another device. To compound the issue, the hacker is soliciting funds from individuals on my contact list. The hacker has messaged my daughter and friend, pretending to be me, claiming I've exceeded my daily limit and asking them to transfer $[redacted] and $[redacted] to separate accounts, promising repayment the next day.
Reported by GetHuman8661366 on السبت ١٤ أكتوبر ٢٠٢٣ ٢٠:١٥
Dear WhatsApp Support Team, I am writing to report a pressing security issue concerning my WhatsApp account linked to the number +[redacted] in The Gambia. It appears that unauthorized individuals have gained access to my account and are attempting to deceive my contacts by requesting money under false pretenses. This breach not only violates my privacy but also endangers my contacts who may fall prey to this deception, believing they are communicating with me. My reputation is on the line, and there is a potential financial risk to those who trust me. I respectfully ask for the following actions to be taken: Immediate Suspension: Please permanently block the account associated with +[redacted] to prevent further unauthorized activity. Thorough Investigation: I urge you to investigate this issue thoroughly to determine the root cause and establish safeguards against future breaches. Assistance with Account Recovery: I seek guidance on reclaiming my account securely and fortifying it against future intrusions. I have faith in WhatsApp's dedication to user safety and data security. Your swift attention and resolution of this serious matter would be greatly appreciated. Please feel free to contact me for any additional information or verification that may be required. Best regards, Kingsley O.
Reported by GetHuman-ogbetaki on السبت ١٤ أكتوبر ٢٠٢٣ ٢١:٥٩
Hello, I was unexpectedly logged out of my WhatsApp account associated with the number +[redacted][redacted], and I am unsure why this happened. I attempted to verify my account with a code sent via message or call to regain access, but unfortunately, I have not been successful in doing so. I would greatly appreciate it if this issue could be resolved promptly since WhatsApp is crucial for communicating with my customers, potential clients, and leads. Missing out on this platform could impact my livelihood, so I am eager to have access restored soon. Thank you for your attention to this matter.
Reported by GetHuman-munachia on الأحد ١٥ أكتوبر ٢٠٢٣ ٠٨:٢٧
Hi there. I recently purchased a new phone. I backed up my chat from the previous phone onto my new phone. However, when I tried to open WhatsApp on the new phone and entered my number for verification, I got a message saying I needed to wait 24 hours for a verification code. I then tried requesting a call for the code, but was asked to wait for an hour before retrying. Can someone please assist me with this issue? Thank you.
Reported by GetHuman-duafizza on الأحد ١٥ أكتوبر ٢٠٢٣ ١٠:٤٣
I've been using WhatsApp on my Samsung phone, but recently switched to a Redmi 12 5G. I deleted the account from my Samsung phone to install the app on the Redmi. However, WhatsApp is not starting on the new device. When I click on the "send OTP" option, it shows a 1-hour time limit, but I don't receive any OTP within that time. The timer keeps resetting to 1 hour repeatedly. I'm facing this issue with my phone number [redacted]. Can someone please help me resolve this problem?
Reported by GetHuman-maitrisa on الأحد ١٥ أكتوبر ٢٠٢٣ ١١:٥٥
Subject: Urgent: Issue with New Business Account Blockage - Requesting Assistance Dear WhatsApp Support Team, I hope you are doing well. My name is Kashan, and I am contacting you regarding a critical problem I am experiencing with a newly created business account on WhatsApp. The associated contact number for the account is: +[redacted]08. Although it is a new account, it seems to have been blocked shortly after creation. I have carefully reviewed and followed all setup guidelines and have not identified any violations of the Terms of Service. I am seeking your urgent help in resolving this issue and gaining insight into the reason for the block. It is vital to maintain contact with clients and ensure smooth business operations through this account. I greatly appreciate your immediate attention to this matter and anticipate your guidance on the necessary steps to address the problem. Thank you for your support and consideration. Best regards, Kashan
Reported by GetHuman-sastatri on الأحد ١٥ أكتوبر ٢٠٢٣ ١٥:٤٣
Yesterday, my WhatsApp account got hacked. Someone used my code to register on another phone, and now I've lost access. The hacker is using my account to scam people and ask for money from my contacts. It seems they changed the email associated with my account to theirs. I've tried to log in with the verification code but failed, and WhatsApp says I've guessed too much and to contact support. It looks like they might be getting the codes sent to their email now. Please help me regain access to my account before my reputation is tarnished. My phone number is [redacted]. Thank you.
Reported by GetHuman-alukoope on الأحد ١٥ أكتوبر ٢٠٢٣ ١٧:٣٥
I believe there was a mistake in banning my account, and I kindly request for the number to be reinstated. My job relies on using this application, and I am currently facing a difficult situation. Your help is greatly appreciated. Many customers have already paid for their services, and I urgently need to contact them to deliver what they have ordered. I assure you I will comply with all WhatsApp terms. Thank you for your support. +[redacted][redacted]
Reported by GetHuman8662092 on الأحد ١٥ أكتوبر ٢٠٢٣ ١٧:٤٣
Hello, I've been dealing with a frustrating issue with WhatsApp recently. I received a notification indicating a violation of their terms of service, but after investigating, they confirmed my account was in good standing. Despite being instructed to verify my account with a security code, I've been unsuccessful in receiving it for three days. I've attempted all the suggested methods, but none have been effective. My main goal is to regain access to my account.
Reported by GetHuman8662287 on الإثنين ١٦ أكتوبر ٢٠٢٣ ٠٥:١٤
Hello, I have suddenly been banned without any reasons given. When I contacted support, they informed me that I violated the terms. I swear I did nothing wrong except adding a number and then apologizing. Later, I found out a lady falsely reported me for a malicious complaint. How could a reputable company like WhatsApp ban me over a false complaint? I swear I am a mature woman who had back surgeries, and WhatsApp has my medical reports, yet there are rumors and accusations. Please resolve this issue as it has been a month without a solution. I kindly ask for assistance. Thank you to the support team.
Reported by GetHuman-rehamkam on الإثنين ١٦ أكتوبر ٢٠٢٣ ٢٠:٥٢
GetHuman is a free service that assists customers in sharing tips and information on handling customer service issues, without any affiliation to WhatsApp. By providing the above information, you benefit in three ways. Firstly, it helps GetHuman search their database for a specific guide to resolve your issue with WhatsApp. Secondly, it creates a public page for your problem which you can share with WhatsApp or other customers for assistance. Lastly, it allows GetHuman to follow up and offer additional suggestions to help you resolve the problem efficiently. You will receive links via email to edit or delete the public page at any time.
Reported by GetHuman8663522 on الثلاثاء ١٧ أكتوبر ٢٠٢٣ ٠٦:٥٥
I used Gb WhatsApp and my number was banned on WhatsApp. I can't use the number anymore. I got a new phone, deleted my Apple ID from the old phone, but WhatsApp is still not working. Please help me, Whatsapp team, to unban my number [redacted]. I'm struggling to receive the registration code on WhatsApp because my sim card is not getting the code. I've attempted to verify my phone number multiple times on the app, but I can't proceed. Please assist. I've been trying to verify my phone number on WhatsApp for days without success. I need help with this issue. My WhatsApp account was mistakenly banned, and I would like to have it reinstated. Yesterday, my WhatsApp was hacked, and now scammers are using it to deceive my contacts. Please help me resolve this. My number is banned. Please assist me in unbanning my WhatsApp account [redacted]. Hello Whatsapp team, there is some account issue that I need help with.
Reported by GetHuman-gomangoa on الثلاثاء ١٧ أكتوبر ٢٠٢٣ ٠٧:٠٧
Hello Team WhatsApp, I am saddened to report that my WhatsApp number has been banned, even though I have not violated your Terms of Service or engaged in any suspicious activities with my account. I have not spammed, scammed, or compromised the safety of any WhatsApp users. It seems there has been a mistake in banning my account. I kindly request that you review this and lift the ban on my account. My WhatsApp number is: +[redacted]43 Name: Anasim G.
Reported by GetHuman-gomangoa on الثلاثاء ١٧ أكتوبر ٢٠٢٣ ٠٧:١٧

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