WhatsApp Customer Service Issues

Archive 102

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #102. It includes a selection of 20 issue(s) reported August 6, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been using this app for a while, and it has been very interesting. However, recently, my MTN number +[redacted][redacted] got banned without any reason or notification. I got another line, +[redacted][redacted], and 2 days after creating the new account, I received a message stating this new line is also not allowed to use WhatsApp. This issue has made the app less appealing to me. Please assist in resolving this matter as I wish to stay connected to my customers, friends, and family through social media. Thank you.
Reported by GetHuman8547889 on dimanche 6 août 2023 08:43
I need help with my WhatsApp not opening. I am experiencing an issue where the official WhatsApp requires me to use this account. I have not violated any policies, yet my number cannot access the WhatsApp app. I have provided all necessary information and I am willing to provide proof for review. Please consider unlocking my number so I can use WhatsApp again. Thank you. WhatsApp number: [redacted].
Reported by GetHuman8547612 on dimanche 6 août 2023 13:55
My WhatsApp number has been banned. Kindly support and reopen my account. Thanks. My WhatsApp account got banned. Can you please reactivate it as soon as possible? Apologies for violating the terms, it was unintentional. I am requesting reactivation of my account. My old phone is broken, and I can't retrieve my WhatsApp data. I need help transferring it to my new device. My WhatsApp account was disabled suddenly without warning. Seeking assistance to resolve this issue. My WhatsApp account was banned while I was working. Requesting unbanning. Please unban my Indian business number *************. Urgent action needed. I am requesting the unbanning of WhatsApp numbers ********** and **********. Thank you. Kindly unban my WhatsApp account promptly. Thank you. I believe my account was mistakenly banned. I did not engage in any prohibited activities. Please unban my WhatsApp number. Thank you.
Reported by GetHuman8548690 on dimanche 6 août 2023 19:42
Hello, I believe my account may have been compromised and misused. I assure you that I have always followed the terms and conditions of Whatsapp. Unfortunately, I recently discovered that my account has been banned without any explanation. If there was any unintentional mistake on my part, I apologize as I am usually cautious about complying with Whatsapp's rules. I kindly request your assistance in investigating this matter and possibly reinstating my account. Thank you for your help.
Reported by GetHuman-asumanhs on dimanche 6 août 2023 21:10
I am trying to verify this number on WhatsApp by entering the verification code, but it's showing that I can't use WhatsApp on this number. I have been using WhatsApp on this number for the past 8 years. All my company work is pending, and I have 50 employees waiting to work. I am facing significant losses because of this. I will take legal action if this matter is not resolved today. Please, I request you to open my account.
Reported by GetHuman-shatyamt on dimanche 6 août 2023 21:24
Good morning, I need assistance with my WhatsApp Business account. Recently, it was banned claiming it was logged into another device, violating WhatsApp's terms of service. Despite my efforts to contact WhatsApp through email multiple times, my account remains banned. This is concerning as I heavily rely on this account for my business connections, which are now on hold indefinitely. I am unsure if this issue is related to my phone. I urgently require access to my account to resume my business activities. Thank you.
Reported by GetHuman8549382 on lundi 7 août 2023 07:11
I was using WhatsApp Business to communicate with my customers about sample tests when I encountered login issues. The account got unexpectedly logged out and blocked. After requesting to have it unblocked, I received confirmation that the block was lifted. However, upon logging back in, I faced the same problem again and couldn't receive the registration code. The option to send an SMS or make a phone call for the code was not available, and the message said to try again in an hour. This issue has persisted for over a week now.
Reported by GetHuman-chenmarr on lundi 7 août 2023 10:53
I rely on WhatsApp for my university assignments with tight deadlines. Recently, I faced issues with the app and resorted to using Instagram to contact friends as my WhatsApp kept stopping. I believe my account may have been hacked as I did not violate any rules. I urgently need access to my number restored. WhatsApp is crucial for my academic responsibilities like assignments and tests, as well as for my side business that helps me pay for university tuition fees. Kindly reconsider the ban on my account. I would greatly appreciate your assistance in resolving this matter. Please unban +[redacted]4. Thank you.
Reported by GetHuman-kajolhr on lundi 7 août 2023 19:41
Dear Sir, I have been using the phone number +92 [redacted] for over 5 years without engaging in unauthorized or inappropriate activities. I mistakenly clicked on a few links from an unknown source and briefly joined WhatsApp groups with adult content. However, I promptly left these groups within 24 hours. Unfortunately, my number was then banned. I am appealing to the grievance committee to review my case and lift the ban on my account. I assure you that I will be more cautious in the future and avoid such issues. Your assistance in unbanning my number would be greatly appreciated. Thank you, Dr. UY
Reported by GetHuman-usmanyam on mardi 8 août 2023 11:06
Dear Sir/Madam, I am writing to report that my WhatsApp account has been unfairly banned. Despite being a long-time user who has always followed the app's terms of service, I was shocked to discover my account was banned without any prior warning or explanation. This action has left me frustrated and disappointed. I kindly request an investigation into this matter and the prompt removal of the ban on my account. I can assure you that I have never violated any of WhatsApp's policies. Name: N. Rajkumar Email: [redacted] WhatsApp Number: [redacted] Device: Redmi Note 12 Pro Plus 5G
Reported by GetHuman8553492 on mercredi 9 août 2023 01:17
Hello, I am Raubins Kumar. On August 5, [redacted], my WhatsApp number, [redacted], got blocked unexpectedly. It seems someone accessed my phone that day and caused this issue. As a government employee, I rely on this number for office communication, including important work-related messages from the office group. Unfortunately, I haven't been receiving any messages since the blocking incident. Please assist in unblocking my WhatsApp so that I can resume receiving crucial updates and communicate smoothly within the government employee group. Your help in this matter is greatly appreciated. Thank you.
Reported by GetHuman8553803 on mercredi 9 août 2023 07:14
Hello, I have recently found that my WhatsApp account has been banned without any valid reason. I am certain that I did not breach any of WhatsApp's terms of service. Previously, my account was hacked, and I believe the unauthorized activities were performed during that time. I urge for your assistance in resolving this issue promptly as my WhatsApp account is essential for staying connected with my family, friends, boss, and colleagues. Your urgent help in unblocking my account would be greatly appreciated. Thank you. My WhatsApp number is +[redacted]91.
Reported by GetHuman-linjunan on mercredi 9 août 2023 07:27
Hello team, I need urgent assistance with my international format mobile number +91 [redacted]. My mobile was being repaired for 2 days, so I attempted to login to WhatsApp on a different device. It initially let me log in, but then it displayed a message stating that my account was not allowed to use WhatsApp. I have submitted a review as requested. This morning, I received a notification saying that my account has violated the terms of service, but I am uncertain of what I did wrong. There are important groups on that account, so I urgently need it unbanned. This is an emergency situation as I have been using GB WhatsApp for the past 2 years without any issues. Please, can someone look into this and help me resolve the matter promptly? Thank you for understanding and addressing this issue as soon as possible.
Reported by GetHuman8553887 on mercredi 9 août 2023 08:34
Dear WhatsApp Support Team, I am reaching out regarding the permanent ban on my account. I am unsure of the reason and would like your help in restoring my access. As a long-time user, WhatsApp is vital for staying in touch with loved ones. I am willing to correct any mistakes if I unknowingly breached the terms. I seek your assistance in reviewing my case and reinstating my account. My phone number is +[redacted]00. Thank you for your prompt attention to this issue.
Reported by GetHuman-sufain on mercredi 9 août 2023 11:07
Dear Team WhatsApp, I am experiencing an issue while trying to register my number on WhatsApp. An error message stating, “You need the official WhatsApp to use this account,” keeps appearing. Despite reinstalling the app multiple times, powering my phone off and on, the problem persists, preventing me from accessing my WhatsApp account. Looking forward to your assistance. Best, Nivas Kumar WhatsApp Number: +[redacted]11
Reported by GetHuman-nivaskum on mercredi 9 août 2023 11:14
My WhatsApp number has been banned, and I genuinely did not violate any rules. I was using it to communicate with my customers and had asked them to create a group with my sales manager. This number is crucial for my business, and I am unsure why it was banned. Please provide me with a detailed explanation of the reason for the ban. I assure you that I will not repeat whatever caused this issue. I am eagerly awaiting the reactivation of my number as it is extremely important to me. I am hopeful that you can assist in resolving this matter promptly. The number in question is +86 [redacted]0.
Reported by GetHuman8554276 on mercredi 9 août 2023 13:46
Hello,**I wanted to let you know that there seems to have been a miscommunication regarding your account activity, which has led to your phone number being banned. It’s important to review the "Acceptable Use of Our Services" section in our Terms of Service to better understand the appropriate uses of WhatsApp and to steer clear from any violations.**For more guidance on using WhatsApp responsibly, I recommend checking out the Help Center article on this topic. Please bear in mind that WhatsApp has policies in place to ensure a safe and enjoyable experience for all users.**Thank you for bringing this to our attention, and I hope we can resolve this issue promptly for you. If you have any further questions or concerns, feel free to reach out.**Best regards, **[redacted]
Reported by GetHuman-farazalu on jeudi 10 août 2023 03:21
Dear sir, please verify my WhatsApp. I kindly request your assistance in unbanning my WhatsApp account. This is my plea to customer care to please hear me out. Please, I implore you to help. Thank you so much.
Reported by GetHuman8555681 on jeudi 10 août 2023 03:28
Hello, I am writing to request the unbanning of my WhatsApp account. This account is crucial for my education as it includes groups related to my classes and college. WhatsApp is a vital communication tool for connecting with my family, friends, and colleagues in daily life. I appeal for a swift resolution to this matter to restore access to my account. Best regards, Hammad S. Request #[redacted][redacted]
Reported by GetHuman8555808 on jeudi 10 août 2023 06:47
My account, +[redacted]3, has been suspended and I acknowledge any violations of WhatsApp’s Terms of Service. My WhatsApp account is essential for both personal and professional communication. I am committed to following and understanding WhatsApp’s terms and staying informed about any policy updates. I kindly request the suspension on my account be lifted. Thank you for considering my appeal. Please feel free to reach out if more information is needed. I am hopeful for a positive response from you soon.
Reported by GetHuman8555876 on jeudi 10 août 2023 07:04

Help me with my WhatsApp issue

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