WhatsApp Customer Service Issues

Archive 101

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #101. It includes a selection of 20 issue(s) reported July 31, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am experiencing an issue with WhatsApp, my primary communication app for studying, working, and staying in touch with my family. I have not violated any terms of service and solely use the official app. I am unsure if the ban is permanent or temporary, but it has disrupted my ability to connect with my family abroad for over six days. Despite numerous emails and attempts to contact support, I have not received any responses. This situation has left me frustrated, as I rely on WhatsApp for essential communication. I am considering using alternative platforms like Instagram and Facebook to reach out. Unfortunately, changing my linked phone number is not feasible due to its extensive use.
Reported by GetHuman8537169 on lundi 31 juillet 2023 22:35
Please, my WhatsApp account has been banned. Kindly unban my account. This is my business account, and I am facing a lot of trouble due to this. Please reactivate it soon. I will be more careful and not make any mistakes in the future. Sorry for the error. Please try to unban my account. My WhatsApp number is with the India code +91 9[redacted]26. My email is [redacted]
Reported by GetHuman8537768 on mardi 1 août 2023 08:32
Dear WhatsApp Team, I am writing to inform you that my full legal name is Rounak Shah. I recently purchased a new SIM card and obtained the mobile number [redacted]. Upon trying to create a WhatsApp account with this number, I was notified that my account has been banned. I have just acquired this new mobile number and kindly request for you to unban my account promptly, so I can set up my WhatsApp account. I urge you to lift the ban on my account swiftly. If this issue is not resolved in a timely manner, I will be compelled to seek legal recourse against WhatsApp. Your immediate attention to this matter would be greatly appreciated. Thank you for your assistance. Best regards, Rajan
Reported by GetHuman8537817 on mardi 1 août 2023 09:41
I am experiencing an issue with my WhatsApp account. The message "you need the official WhatsApp to use this account" is preventing me from accessing it. I have not violated any policies and I am willing to provide any necessary information or proof to resolve this matter. Please review my details and lift the ban on my number. I am unable to use WhatsApp and would appreciate it if you could investigate and rectify this issue. Thank you for your assistance. Regards, [redacted] (WhatsApp number: +92 [redacted]8)
Reported by GetHuman8538820 on mardi 1 août 2023 17:56
Hello, I am experiencing an issue with my WhatsApp number, as it is not getting verified. On July 6, [redacted], my WhatsApp was temporarily banned but restored the same day. However, upon logging back in, I entered my number for verification as instructed, but I received an error message stating "Number not verified. Use official WhatsApp to log back in." I followed the guidance and attempted again, but the issue persists with the same "Number not verified" message. I am requesting a review of the action taken on my WhatsApp account. If I unknowingly violated any of the Whatsapp community guidelines, I sincerely apologize and seek reactivation of my account to resume using WhatsApp for communication purposes.
Reported by GetHuman8538843 on mardi 1 août 2023 18:06
Ticket number: [redacted][redacted] Hello WhatsApp Team, I require immediate assistance from a human representative. I am contacting you about a disabled WhatsApp business account. It is impossible for me to appeal within the business WhatsApp account as the number provided is not accepted for receiving a verification code. Can you please enable the business number so I can resume using it? As a small nanny business, the inability to communicate via WhatsApp is severely impacting my operations. Thank you, Franziska
Reported by GetHuman8539917 on mercredi 2 août 2023 06:45
Hello support team, my WhatsApp number has been blocked. Please check and unblock my account promptly. I understand the reason behind the block could be my sharing of images related to my work as a journalist for "Eldostor Newspaper" in Egypt. These images are not meant to be shared publicly if they contain violent or graphic content. Thank you. My phone number: +20 [redacted]6
Reported by GetHuman8540349 on mercredi 2 août 2023 13:04
Dear Whatsapp Team, I am writing to address the issue with my WhatsApp account. I would like to request for your kind assistance in reinstating my account under the name Aniket Deshmukh with the phone number [redacted]. I am fully aware of and will adhere to all of WhatsApp's terms and policies. Unfortunately, my account was mistakenly reported by some users despite my only sharing important educational messages. As this is my official WhatsApp account, its suspension has caused significant inconvenience as my friends, family, and clients are unable to reach me. I sincerely hope that you can understand my situation and assist in restoring my account promptly. Thank you for your attention to this matter. Sincerely, Aniket
Reported by GetHuman8540426 on mercredi 2 août 2023 13:46
My account has been banned, and I am struggling to get it recovered. After resetting my Whatsapp account, it works for 1-2 days before stopping again. It has been a month of not being able to use my account, and I cannot even change my SIM card. Despite multiple emails, Whatsapp has not resolved my issue. I am reaching out here as a last resort for help. If this message is ignored, it reflects poorly on Whatsapp's customer service. Please assist me promptly so I can regain access to my account. Contact me with updates at the email provided: [[redacted]]. Thank you.
Reported by GetHuman-bansalre on mercredi 2 août 2023 14:13
Thank you for reaching out. Your ticket number is [redacted]. We are currently reviewing your concern and will provide a response shortly. Here is the content of your message: Hello! I hope you are doing well. In my opinion, "WhatsApp" is the best application for communicating with friends, family, and especially my wife. I have been using WhatsApp for a long time and have never encountered any issues. It is a reliable and user-friendly app that prioritizes privacy. Today, I am facing a problem as I need to travel abroad for work, and I cannot use my regular number for both personal and work communication. I tried using "WhatsApp Business" with my American number, which was previously inactive, but I received a message stating that my number has been banned from using WhatsApp. I urgently need assistance to resolve this matter so that I can stay in touch with my loved ones while traveling. Your prompt help in this regard would be greatly appreciated. Thank you in advance for your assistance.
Reported by GetHuman-jawadmo on mercredi 2 août 2023 22:10
Hello, my name is Moses Reuben. I've been having issues with my WhatsApp on my MTN number [redacted]1. It keeps asking me to verify my number every few days, only letting me use it for two days at a time. This has been going on for almost a month. But now, when I try to verify again, WhatsApp says my number cannot be verified. To add to that, my family and friends have informed me that they are seeing a white lady using my WhatsApp account. I really need to regain access to my WhatsApp as it is connected to my main contacts. Thank you.
Reported by GetHuman8542319 on jeudi 3 août 2023 11:14
Hello, I believe my account was unfairly banned. I have not violated any of WhatsApp's policies and would like my account restored promptly. If my account was banned, kindly provide an explanation for the action taken. I do not use third-party applications, and I would appreciate my WhatsApp account being reinstated. Thank you. Name: Ajith Email: [redacted] WhatsApp Number: [redacted] Device: Oppo A57
Reported by GetHuman-ajithlov on jeudi 3 août 2023 15:54
I believe my number was mistakenly blocked on WhatsApp. I have been unable to recover it for a while. I would appreciate assistance to resolve this issue promptly. Thank you for your attention to this matter.
Reported by GetHuman8543354 on jeudi 3 août 2023 20:06
Hello WhatsApp team, I need urgent assistance as my account was hacked. Despite my efforts since Tuesday, I am unable to receive any codes on my phone. I suspect the hacker is using my account as it was online yesterday. I fear they might be impersonating me or using my account for their own gain as some details have been altered. Please help me resolve this issue promptly. Thank you for your attention.
Reported by GetHuman8543861 on vendredi 4 août 2023 01:13
Hello, I apologize for breaching the terms and policies inadvertently. I kindly ask for the unblocking of my legitimate WhatsApp number, which is essential for personal and business communications with friends, family, and colleagues. The loss of access jeopardizes crucial connections, and I assure you that any past violations were unintentional. I sincerely appreciate the opportunity to regain access and commit to upholding WhatsApp's guidelines moving forward. WhatsApp number: +61 [redacted] Thank you for your understanding and support.
Reported by GetHuman8546215 on samedi 5 août 2023 06:02
Hello, I am genuinely apologetic for breaching your terms and policies, which was unintentional. Please consider unblocking my legitimate Whatsapp number. My Whatsapp account is essential for communicating with numerous friends, family, and my business associates. If not restored, I risk losing significant connections. Kindly, grant me an opportunity to regain access to my Whatsapp trust and I assure you of full compliance with the terms and policies in the future. Whatsapp number: +[redacted] [redacted] Thank you for your understanding!
Reported by GetHuman8546215 on samedi 5 août 2023 06:03
Hello, I apologize for breaching your terms and policies unintentionally. Kindly consider unblocking my WhatsApp number, as it is my primary means of communication with friends, family, and my business team. Losing access would be detrimental to me both personally and professionally. I assure you that I will adhere strictly to WhatsApp's guidelines moving forward. I kindly ask for another opportunity to regain trust and continue using WhatsApp services seamlessly. Thank you for your understanding. My WhatsApp number is +[redacted] [redacted]. Thank you.
Reported by GetHuman8546215 on samedi 5 août 2023 06:05
I was shocked to discover that my WhatsApp account has been banned, despite not being informed about any violation of the terms and conditions. I have been a user for over 7 years without any previous issues. I believe if there was a breach of the terms, a temporary ban would have been more appropriate than a permanent one. This account is crucial for my business and keeping in touch with family and friends. I am earnestly requesting WhatsApp to reconsider and lift the ban. Thanks.
Reported by GetHuman-ikejampe on samedi 5 août 2023 08:06
I recharged my decoder today using my FCMB bank app, but I am still unable to view channels. I attempted to contact customer service via WhatsApp and a phone call without success. I resorted to searching on Google and was instructed to make another payment through GTB transfer. I made the payment, but the channels still show the message "please recharge." The decoder is registered under the name Amao Jacob Oladele and the decoder number is [redacted]3.
Reported by GetHuman8546929 on samedi 5 août 2023 16:32
Dear WhatsApp Support Team, I am reaching out to appeal the ban on my WhatsApp account. I recently received notice of the ban, but I am unsure of any wrongdoing on my part. WhatsApp is crucial for me to connect with family, friends, and colleagues. Its use is integral to my daily life, and I am troubled by the ban without clarity. I respectfully ask for a review of my account to understand the cause for the ban. If there was an error, I apologize and commit to following the terms of service diligently. I request the reinstatement of my account so that I can maintain important communications with my contacts. Thank you for addressing this matter promptly. Best, A.
Reported by GetHuman-diniadam on dimanche 6 août 2023 07:08

Help me with my WhatsApp issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!