Spotify Customer Service Issues

Hello, I am reaching out regarding a discrepancy with my Spotify membership from a year ago. I encountered issues logging into my account, resulting in my playlists and songs being deleted and replaced with Spanish music. Despite reaching out to your team twice, I did not receive any response, which is disappointing. It seems there is a lack of effective communication channels for customer support other than a non-responsive email address. I followed the website instructions to "unsubscribe" and change my password before creating a new account with a different email address to address the issue you should have resolved initially. However, I have been billed twice monthly at $11.99, totaling $23.98, without a clear reason. Your customer service appears to be lacking in addressing and resolving issues promptly, leaving me to deal with the inconveniences caused by your platform. I request a full refund of the $[redacted].88 charges over the last 12 months within 5 working days, the resolution of my previous account takeover issue, and clarification on why my previous emails were left unanswered. I hope for a swift resolution this time, as otherwise, I will escalate this matter further to ensure customers are treated with the service they deserve. Thank you.

I noticed a discrepancy on my daughter's recent bank statement. She is a junior in college and has been charged $5.34 for the student rate, but additionally, there is a charge of $10.69 each month. Over a year ago, she contacted Spotify to switch to the student plan, providing her student email address. However, the higher charge persisted as they continued to use her old email. It seems her initial account was not canceled, resulting in the double charge. I kindly request a manager or supervisor to review her account, identify when the error started, and refund the overcharged amount for the months affected. I can be reached at [redacted] for any necessary communication. Thank you for your prompt attention to this matter. Best regards, Kathleen S.

My daughter has been double-charged on her Spotify account. Upon reviewing her bank statement, I noticed two charges: $10.69 and $5.34. She is supposed to be on the student account for $5.34. Over a year ago, she tried to switch to the student rate by providing her student email, but was informed her account could stay linked to her personal email. I am requesting a supervisor or manager to reach out to me to rectify this issue for future transactions. I need them to investigate and determine how long this error has been occurring. She should be refunded $10.69 for each mistakenly charged month! Please, contact me, Kathleen S., to address and reimburse my daughter for these billing errors promptly. Thank you for your swift attention to this matter.

I have screenshots showing that the app is not letting me access certain artists and albums. Additionally, when I listen to new music or random playlists, they are automatically added to my personal playlist, which I do not want. It is frustrating since I spent a lot of time curating my playlist for work, and now there are random songs in it. Deleting them one by one is not practical as my playlist has nearly 1,[redacted]+ songs. Lastly, I kindly request that you revert back to the previous patch because this new update has limited my access to certain artists and albums. I have been a premium account holder for years, but if this issue persists, I may consider switching to one of your competitors like Tidal or Apple Music. Thank you for your attention to this matter.

I never signed up for a Spotify account but have noticed monthly charges on my American Express card. I closed an AMEX card due to fraud in Florida Keys, and it seems the Spotify account is linked to my old AMEX ending in ####. I need this Spotify account cancelled, and the fraudulent charges refunded. Contact me via email at [redacted] for further communication. It has been challenging to resolve this with AMEX and no luck reaching your customer service. Kindly assist in resolving this issue promptly. Thank you, James R McCoy.

Hello, my name is Justin Rubner. I currently have a Spotify Premium account that I've been paying for with 2 users. Unfortunately, my fiancée and I separated a few months ago. I tried to downgrade to a 1-user Premium Account, but it seems I have still been charged for 2 users based on my bank statements. I lost my job in April and am currently homeless, so I would be grateful if you could cancel the 2-user subscription and switch me back to a 1-user Premium subscription. It would also be a great help if I could be refunded for the extra charges from April for the unused second account. Any assistance would be greatly appreciated during this difficult time. Thank you for your understanding. Sincerely, Justin Rubner

I recently bought a new Panasonic Smart TV in April. Unfortunately, I was surprised and disappointed to discover that I couldn't use Spotify on it. After contacting Panasonic, they mentioned that Spotify needs to provide the app. I posted on the community forum about this issue, mentioning that while some users had brought it up before, there hadn't been any updates. I already have Spotify on my LG TV, so I'm hoping Spotify will make an app compatible with Panasonic TVs. The post has received a lot of likes, showing that many others also need Spotify on their Panasonic TVs. However, there hasn't been any response from Spotify yet. It would be great to know if Spotify plans to address this issue or if they will continue to overlook their subscribers' requests. -Ron B.

Hello, I have been a user of the Spotify app for several years and am seeking assistance in recovering an old account with the username sick_kitty. Due to various challenges in my life, such as not having access to my previous email address and creating new ones, I am struggling to regain access to this account. I wish to update the associated email to my current one, [redacted], in order to rediscover the songs I had saved. The account was free when I last used it over a year ago, and I unfortunately do not remember additional details about it. Recovering my cherished music collection would truly brighten my day, so I am hopeful for a resolution or alternative guidance. Despite creating a new Spotify account and attempting to locate my old one, I was only able to access a fraction of the music I had stored there. Your help in this matter would be greatly appreciated. Best regards, Kat.

I have noticed a problem with my phone where my music is missing from the albums and songs tab, and I am unsure if it is related to Spotify randomly stopping. Despite trying various suggestions from the main support site, including adjusting settings, the issue persists. The songs appear as liked but do not show up, playing repeatedly as if saved on an album. This frustration has led me to seek assistance before considering more drastic actions like resetting my account. Apologies for the brief and fragmented email; I have rewritten it a couple of times already and feel impatient to try again. Any help would be greatly appreciated.

I am experiencing an issue with Spotify where I am unable to play my favorite playlist on my PS4. While using the PS4, I am able to listen to other playlists and radio stations, but specifically my favorite playlist is inaccessible. This problem started two days ago, and I am seeking a solution. I am a premium subscriber and have not encountered this problem before. Could this be related to the amount of music saved in the playlist? Your assistance in resolving this matter would be greatly appreciated.

I recently upgraded my Spotify plan to the family plan for $14.99 per month with the expectation of receiving Hulu's premium service without ads. However, after making the switch from my $9.99 single user plan, Hulu unexpectedly cancelled my account. They are now asking for an additional $5.99 per month to reinstate my previous Hulu access, on top of the increased subscription fee for the family plan. This has left me feeling frustrated as my monthly costs have jumped from $9.99 to $20.98, without the service I had anticipated. My understanding was that by upgrading to the family plan, I would be able to enjoy Hulu as part of the package.

I am requesting the immediate cancellation of my Spotify subscription and account. My details are as follows: Name: Nancy L., Address: [redacted] Appaloosa Ct., Madison, AL, Birth date: 12/03/[redacted], Cell phone: [redacted], Email: [redacted] (old email: [redacted]). I do not want any charges on my credit card in July [redacted] and have informed CapitalOne. Please cancel my account by 23 Jun [redacted]. If not done promptly, I will contact CapitalOne. I have been trying to cancel for months and do not wish for further charges. Thank you for your immediate assistance in resolving this matter. Respectfully, Nancy L.

Hello, I recently noticed unauthorized charges for Spotify Premium and Audible on my bank account dating back to August [redacted]. While I received a refund for the Audible charge of $[redacted], I have never used Spotify Premium and only learned about it today. I suspect other websites may also be using my bank details without my consent. Nearly $[redacted] has been taken from my account over the past year, and despite attempts to contact Spotify a month or two after the first withdrawal, I have yet to see a resolution. I would appreciate a speedy refund for these unauthorized charges. Thank you, Belka Y.

Hello, I noticed that my friend was offered a deal on the app for 3 months at 99p after his subscription ended, but I have not received the same offer. I keep hearing the same ad about three times an hour for the past week. My username is jellies004, but I can't recall the email address I used to sign up. It might have been [redacted] or [redacted] I would appreciate any assistance with this matter. Thank you for your help.

A while ago, I had a premium account that I paid for monthly. One day, my account linked to Facebook disappeared, and I couldn't access it. I created a new premium student account that I currently use. However, I noticed on my bank statements that I'm still being billed monthly for the old account in addition to my current one. I receive two separate Spotify charges per month. I need to cancel the payments, but I can't access the old account. I can provide all the relevant information, which should be the same as my current account. I've been paying for both accounts for almost a year, and I want these double charges to stop. Thank you for your assistance.

Hello, my name is Samuel Gruber and I have been a customer with your company for over 2 years. Recently, there was an issue with my debit card. Someone used it, and the bank had to cancel it. A new card will be issued to me by the end of this week or the beginning of next week. I want to ensure that I can continue with my Spotify Premium subscription without any interruptions. I am willing to make the necessary payments to resolve this matter. Thank you for your understanding and assistance with this.

My premium account payment for the [redacted] was not processed because someone unauthorized used my debit card for charges. The bank has deactivated the current card and will issue me a new one by the end of this month or at the start of July. I kindly request assistance in maintaining my premium account. I assure you that as soon as I receive my new card, I will settle all outstanding bills promptly. I value my premium account on Spotify and am eager to continue enjoying its services. Your understanding and patience are greatly appreciated. Thank you for your assistance.

I need assistance with some charges on my debit card. The bank canceled my card, and I am expecting a replacement this week or next. I had paid the $9.99, but I am not sure if the payment went through. I accidentally upgraded to the family plan for $14.95, which I do not need as I am happy with the $9.99 plan. I apologize for the error and am committed to paying my bill by July 2nd. I have been a loyal customer for almost two years and value the premium service. Please allow me until July 2nd to resolve these issues. Thank you for your understanding.

I am experiencing an issue with my Spotify account. I logged in using Facebook, but my account is linked to an old email address that I no longer have access to. I have tried to update it through the profile edit section, but it only allows me to change my mobile number. Could you please update my email address or provide guidance on how to do it? I recently started a new subscription and did not receive a confirmation email because the old email on my account has been compromised. I am concerned about the security of my data. Your prompt assistance would be greatly appreciated. Please use the provided email address for direct communication regarding this matter. Thank you.

I have recently switched from using the free version of Spotify to a premium account (£9.00 per month). After downloading the app on my new MacBook Pro, I realized I was still logged into my old free account. I deleted that account on my Mac and tried logging back into my premium account on my phone, but it wasn't working. I am worried that the payments are still scheduled to be deducted from my credit card. Is there a way to prevent this? Could the payments have been canceled when I deleted the account? I have created a new account with the same email address but have not upgraded it yet to avoid any confusion with payments between the deleted paid account and the new free one. Please advise me on what to do next. Best regards, Will