Spotify Customer Service Issues

I have Spotify Premium but use my son's Hulu account. How can I resolve the email issue you're mentioning, about not stating your services on Spotify? It seems important and I want to address it properly. The email notifies me that I need to activate my access to Hulu's ad-supported plan through my Premium subscription by 8/1/[redacted]. To do this, I need to follow these steps: 1) Go to my Spotify Premium account and choose "Your Services". 2) Click on "Activate" and then log in to my existing Hulu account or create a new one. 3) Click "Okay" when prompted to connect my Hulu account to my Spotify account. 4) Start enjoying Hulu shows and movies. If I have a separate subscription for Hulu's ad-supported plan, I must switch my billing to Spotify before the deadline. Failure to complete these steps by 8/1/[redacted] will result in losing access to Hulu via my Premium subscription and my account reverting to a standard Premium subscription without added services. Once this switch happens, reconnecting with Hulu via Premium will not be possible.

I've been a loyal Spotify user for over five years now, with a premium subscription for the past year. Although I've been trying to access the university discount, my main issue now is changing my email associated with the account. Originally signed up with my university email, which I no longer have access to since graduating. After being logged out recently, I attempted to log back in with my username but encountered an error prompting me to use an email link that I can't access. I was still charged for last month even though I couldn't use the service. I have a vast library of saved songs and really don't want to start over with a new account. My priority is changing the email linked to my account and possibly applying the university discount. I hope to resolve this without canceling my premium membership since I just want to enjoy my music hassle-free.

I recently had to get a new iPhone and phone number, leading me to lose access to my Yahoo email linked to Spotify. It's frustrating as all my music is on there. I wish there was a direct contact email for assistance instead of depending on the community forums, especially since this is a paid service. The old email I can no longer recover is [redacted]

I accidentally clicked the checkmark next to a song in my music, causing it to be removed without confirmation. I usually use chat support, but it's unavailable now, which is frustrating as a premium subscriber. This has happened multiple times, and there have been no real solutions. The checkmark placement beside the play button makes it too easy to delete a song unintentionally. A confirmation pop-up before removal would be helpful. As a long-time premium user, I've invested a lot in Spotify, but my concerns have not been addressed adequately. The lack of live chat support adds to the disappointment. I apologize for the passionate tone, but losing songs due to a design flaw is exasperating. I hope my feedback is taken seriously in improving the user experience.

I need to update my payment method since my card details have changed. I originally subscribed to Spotify for a free trial, but I prefer having Spotify Premium. I used to be a Spotify Premium member, but when I tried to update my payment method through live chat, they ended up canceling it. Now, I only have the basic Spotify plan, and I would like to switch back to Spotify Premium for the free trial instead. Can you assist me with this matter? Thank you. Sincerely, T.C.

I have Spotify Premium and had downloaded a lot of music before moving to a place for the summer with no service or reliable Wi-Fi. I wanted to ensure I had music to listen to even without an internet connection. However, after about 4 weeks, my downloaded music suddenly expired, and now I cannot access any of it. Without internet access to stream or re-download, I am frustrated because I am still paying for this service monthly without being able to use it. I am seeking a solution to retrieve my downloaded music and prevent it from disappearing in the future. When I attempt to play a song, I receive a message stating "You're offline. To play this, you'll need to go online first." I am unsure why this occurred and seek assistance in enjoying my music offline once again. Thank you.

Hello, my name is Craig Murdock and my email is [redacted] I initially signed up for the 3-month premium subscription for $0.99 for offline listening, which worked well for me. Recently, I encountered an issue where I can no longer listen offline even though the promotion period isn't over yet, and I don't think I was charged the promotional price. I am interested in switching to the regular premium subscription at $9.99 per month to continue enjoying offline listening. I am unsure why this happened, as it was working until about 2 weeks ago. Please assist me in transitioning to the regular premium subscription. Thank you for your help.

Hello, I'm Waco D. Bays, III, and I'm currently using Spotify on my iPhone. I realized I set up my account with an outdated email address and now I'm unable to access it due to password issues when trying to transfer everything to my new Android phone. I'd like to inform you that my new email is [redacted] I would appreciate it if you could address this promptly as I have a long drive ahead of me and need my music. By the way, I absolutely adore your service!

Plan: Free Country: India Device: Dell Inspiron Operating System: Ubuntu 18.04.2 LTS Issue: Experiencing the error message "Spotify can't play this right now" on the Spotify desktop app for Ubuntu. Despite deleting local_files.bnk and reinstalling the app, the problem persists. Songs play without errors on the phone. Looking for assistance to address this issue.

This update is the most disappointing I've seen in an app since Apple's iOS 7. Many users, including myself, share this sentiment. I am unable to post on the community or log in due to an error message. If you haven't already, please read the reviews as many are unhappy. If Spotify continues with this update, they risk losing many premium members like myself. The once great music streaming interface has now become the worst. If Spotify doesn't rectify these changes, I will have to look for an alternative. I hope my feedback, along with others, will influence a positive change. Have a great day!

I recently purchased a Spotify premium gift card at Shoppers Drug Mart in Cambridge. I have contacted Spotify support multiple times regarding this issue - the PIN on the card was not visible, so they activated my account using the gift card number. However, I am still experiencing ads even though they claim my account is premium. I had no problems with my previous premium Spotify account, but now I am facing issues on my iPad and Android phone while my iPhone works fine. Please resolve this and upload my premium Spotify stations as soon as possible. I have tried all suggestions from the support team with no success. Kindly take care of this matter promptly. Thank you.

Hello, I would like to inform you about an issue with my daughter inadvertently using my credit card for a Spotify subscription when she was 14 years old. Recently, I have noticed repeated charges on my credit card for this service which I am not utilizing. I have tried to dispute these charges with my credit card company, but unfortunately, they advised me to contact you directly for resolution. Please cease the charges on my credit card immediately and consider refunding me for the previous months. I have also been given the option to cancel my credit card to prevent further charges from Spotify. My contact number is [redacted], and my daughter will also be cancelling the subscription. I appreciate your prompt attention to this matter. Thank you.

While working on my laptop, my daughter set up Spotify for me with a playlist for my party. I upgraded to premium two weeks ago. When she ran it on my computer, it worked fine. But after she left, I couldn't play the playlist she sent on Facebook Messenger without issues. Despite being logged in and having a premium account, the music kept stopping during my party, causing stress. I've tried various fixes like logging out everywhere, using different web browsers, and even logging in through Facebook. However, the problem persists. It's frustrating, and if not resolved, I won't renew my subscription. It's disappointing that there's no phone support available, leaving me waiting for a solution.

I previously attempted to email regarding the cancellation of an account for my daughter, Halle Villalobos. She uses [redacted] as her username. As the account holder, I am Paul Villalobos, and the subscription is paid with my credit card ending in [redacted]. I am requesting to cancel the account as she is a minor and I manage the payments. She states she forgot her password, and I do not intend to access the account, only to cancel the service. The payment was processed on July 12. Could someone kindly reach out to assist with this matter? Thank you, Paul Villalobos

Hello, I am having trouble connecting my Spotify account to my PS4. When I try to link it, I get a message saying the account is already linked and advising me to switch to the PlayStation Network or Sony Entertainment Network account that is linked with this Spotify account. I have connected my Spotify to a different PS4 using the same account before. I've attempted to log into Spotify on the PlayStation using both my Spotify and Facebook details, but it keeps asking me to log in again. I've searched online for solutions, but nothing has been successful. This situation is becoming increasingly frustrating. Any assistance would be greatly appreciated.

My name is Denico H. and I have a free Spotify Music subscription. However, I've been wrongly charged $9.99 per month since August [redacted] for Spotify Premium, which I never signed up for. Despite my attempts to resolve this with Spotify, I have received no response. I am seeking a full refund of $[redacted].88 for the unauthorized charges. I possess evidence of my free subscription and my unsuccessful contact attempts. Please address this promptly, or legal action may be necessary. Thank you for your cooperation, and I anticipate your swift response.

On June 27, [redacted], I applied for Spotify Family and received a welcome email. Soon after, I cancelled the package. However, on June 29, [redacted], I received an email stating that Spotify regretted canceling my Spotify Family subscription. I was surprised to find that Rp. 79.[redacted] was charged to my credit card. I cancelled the package under the username: [redacted], as I had previously applied for Spotify Family using another email: [redacted] It appears that I was charged twice this month for Rp. 79.[redacted] on my credit card. I kindly request assistance in resolving this matter. Thank you.

On July 20, [redacted], I am currently within my free premium trial period, with the first payment not due until August 2, [redacted]. Despite the expected payment date, I noticed that Spotify charged me on July 22, [redacted], causing a deficit in my account. I rightfully request a refund for the unauthorized charge, as well as reimbursement for the $35 overdraft fee incurred. This discrepancy is disappointing, as I have been enjoying the premium service thus far. I have evidence of the erroneous withdrawal and date through a screenshot, which I can provide upon your request via email. I hope to resolve this matter promptly. Thank you for your attention to this issue.

Yesterday, on 7/21, Spotify updated, and it automatically logged me out of my account. However, when I tried to log back in, it kept logging me out immediately. After several attempts, it started saying that my username and password didn't match, even though I had logged in successfully many times before. I requested a password reset via email, received it, but when I used the new password, it logged me into a different account, not my premium account that I paid for monthly. I usually log in with the username "nessarose69" but now I can only find that account when using the search function and not when logging in. Please help me regain access to my original account promptly.

I am experiencing difficulty updating my credit card information on your app. Despite my efforts, I have not been successful in finding a solution online. I contacted a phone number claiming to be Spotify tech support. However, they mentioned being a third party with no association to your company and advised me to reach out via email. Improving the user-friendliness of your app would be greatly appreciated, especially regarding updating payment information. I am looking forward to prompt assistance in updating my credit card details. The mobile number linked to my account is: [redacted]. Kind regards, Christine G.