Spotify Customer Service Issues

I previously cancelled my Spotify account's automatic renewals about 3 months ago, but I have been charged multiple times since then despite my efforts. Due to illness, I did not actively monitor my statements. Now that I have realized the charges, I am unsure if I received an email notification from Spotify about the renewal. As I am on a tight budget, these unexpected charges are significantly impacting my finances. I need assistance in resolving this issue promptly to avoid any further financial strain.

I have had a premium family plan for quite some time now with my son and brother as the only two other users. Due to frequent travel, we've been encountering issues listening to music simultaneously while apart. Despite enjoying the service and international coverage, continued problems may lead me to cancel. The account troubleshooting directions on the website are challenging to follow, and the lack of real human technical support is disappointing, considering my loyalty and investment as a long-standing member. I hope for prompt assistance to resolve these issues, potentially refunding some of the fees, and restoring the account to its previous functioning state. A quick resolution would greatly benefit my busy work schedule. Thank you for your anticipated swift response in rectifying the account's functionality.

Today, I was unexpectedly logged out of my Spotify account. Despite multiple login attempts, I kept receiving an "invalid password" message. Unfortunately, I am unable to access the email linked to my account to reset my password. I am concerned my account may have been compromised. I have a premium subscription and currently have no way to cancel it. My account username is Fizzynik and the email associated with it is [redacted] I can provide all necessary billing and account information to verify ownership and hopefully regain access to my account. Thank you.

Hello, I am writing regarding my father's account with your service. This is my third attempt to contact you, and I have yet to receive a response, which is disappointing for customer service. My father, Derek John Kean (account: djkean1234), passed away on May 10th. I informed you through the feedback button on the same day. We were unaware of any paid service he had with you, yet you have been charging his Tesco Credit Card £9.99 per month. When I checked his account, it seemed to prompt us to sign up for a premium service, leaving me puzzled about the charges. Since he passed away, I request the immediate cancellation of the service and a refund of the monthly charges as he did not use it and we have no knowledge of his signup. I am Miles Kean, his son and co-executor, and would appreciate it if you could email me at the address provided. Thank you. Best, Miles Kean

Hello, I previously discussed this issue with a representative, but it didn't lead to a resolution. Over the past year, I have been mistakenly charged for 15 months of student premium at once. Repeatedly, my account has deducted payments for months from last year. I possess screenshots and a video of my bank statements displaying all the erroneous charges. I don't understand the reason behind this issue. In my latest conversation, the representative couldn't identify the problem either, suggesting it may be linked to the bank, which my banker and I found peculiar. The bank believes it's an error on Spotify's side, not theirs. I wish to obtain a refund of $50 from this recent charge and potentially previous overcharges. I am supposed to pay only $5 monthly, yet I have been billed over $[redacted] within the year. Thank you, Emily

Dear Spotify Team, I am facing an issue with your app as it logged me out shortly after I signed up. Unfortunately, I am unable to log back in since then. I tried to reset my password, but the email address saved in your records must be an old one, as I did not receive any link on my current email address. I used the username: mario1801, and the password was. My billing is under the following phone number: [redacted]43, Nancy B. Could you please send me the password to this email address so I can log back in? I have many songs saved in my playlists and I hope to recover them. Current email: [redacted] Best regards, Nancy B

I was logged out of Spotify and unable to log back in due to password issues. Despite requesting a password reset, I did not receive an email with instructions. I created a new account to reach out through the contact form but have not been able to restore my premium account. If my access cannot be fixed, I would like to request Spotify to halt charging me for the service until the issue is resolved. My user ID is mlm75219 and I used the email [redacted] for the new account. Thank you for your assistance.

This morning at around 8 a.m., I was logged out of my Spotify account and realized I didn't know my password. I attempted to reset it via my linked email address, [redacted], but haven't used it in a while. To complete the reset, I needed to verify the account through a backup email that belonged to my parents, which has been deleted. As a result, I couldn't access the reset password email. I'm unable to use my Spotify account and would appreciate assistance in verifying my identity to regain access or cancel the account to avoid unauthorized charges. I'm willing to provide any necessary information to resolve this issue promptly.

I recently experienced an issue with accessing my Spotify Premium account. Despite my efforts to reset my password, I remain locked out of the account due to a mysterious reason. As a dedicated user with a substantial amount of content stored, losing access has been frustrating. Oddly, upon creating a new account with the same details, the system allowed me to find my original account still intact with all the content. This inconsistency has left me feeling upset, especially since I faithfully pay for my membership and heavily rely on Spotify for my music needs. I'm reaching out in hopes of recovering my original account, as it holds sentimental value to me. I have details such as the phone number, email address, and original password connected to the account. Music plays a significant role in my life, and I trust Spotify to resolve this issue promptly.

I chose the ad-free 30 minutes option, but it played more ads than expected. After tolerating two ads, a third one followed, which was quite annoying. To my dismay, a repetitive song played next, highlighting the lack of playlist diversity. Hearing the same songs daily while doing repetitive tasks is frustrating. I suggest diversifying playlists and reducing the frequency of ads. Experiencing four ads in a row, especially during the supposedly ad-free period, is excessive. Limiting ads to three in a row for regular play and at most two for the ad-free period would be more reasonable. It's essential to prioritize customer satisfaction and offer unique benefits rather than solely focusing on gaining a competitive edge amidst numerous service providers.

I urgently need assistance with a release issue regarding my artist profile on Spotify. I set up a release through Distrokid six weeks ago, intended to be ready for tomorrow on Friday 7th June. However, Distrokid changed the release time to midnight American time, deleting all my pre-saves and causing a delay in delivering it to Spotify. This is crucial for me, as I have put a lot of effort into promoting it, and the delay is highly disappointing. I need help ensuring that the release is delivered promptly to my original artist profile on Spotify. Thank you for your urgent attention to this matter.

Hello, I'm Shelby, and I've been a user of Spotify for a while. Recently, there was an issue where I was mistakenly charged for the family plan instead of the student plan I am enrolled in. I contacted support to seek a refund for the overcharge and to switch back to my student subscription. Unfortunately, I didn't receive a refund, but my main concern was changing my membership. However, when I attempted to switch back, I encountered an error that locked me out of my account. Despite trying to reset my password, I couldn't access my account and was even told no account was linked to my email. I considered creating a new account but was informed that my email was already in use. I urgently need assistance as I haven't been able to access my music for 24 hours. Any help in resolving this matter would be greatly appreciated. Thank you for your attention, and I look forward to hearing back soon. Shelby

I was recently logged out of my Spotify app on my Apple device and now I'm having trouble logging back in. Despite knowing my login information, the app claims it's incorrect. When attempting to reset my password, I realized my new email isn't associated with my account. Even trying my old email results in an error message stating it's not linked to Spotify. This is unusual for me as my account has never logged me out before, and I'm certain of my login details. My account is the free version.

I unknowingly used my brother's Spotify account to sign up for the student premium plan. After verifying my email and entering my credit card details, I realized the mistake. I tried to cancel and switch to my account but learned my student email is locked for 12 months. I'm frustrated and wish phone support could assist me in resolving this.

I just started working at Starbucks two weeks ago and was looking forward to my free premium membership. However, I'm having trouble signing up. I've completed all the steps, have my partner number, and everything set up, but I keep getting an error message when I try to activate my free premium. Before reaching out to Spotify customer support, I wanted to see if there's a solution I can find on my own. I've heard that new partner numbers might be experiencing issues signing up, so I'm wondering if there's a workaround for this.

I recently discovered some additional followers on my Spotify account so I decided to review my list. To my surprise, I came across a fake account impersonating me. This account not only followed all my followers but also copied my music. Moreover, they followed what seemed like fake accounts of those who follow me and even all of my playlists. This has left me feeling very uneasy. I am unable to block users on Spotify, but I would appreciate it if this issue could be addressed promptly to prevent this account from having access to my content or potentially suspend their account. Thank you.

I was traveling and got logged out of Spotify. I am having trouble logging back in now that I am home. My username is briansauer75 and my email is [redacted] However, when I try to reset the password, the email goes to spam, and I can't access it. Can you please send the password reset to [redacted]? Just to clarify, this is for my premium account; the briansauer1975 account is old and not premium, so feel free to delete it.

I am experiencing significant frustration with my Spotify account. All I am trying to do is sign into my Xbox, but it seems that because I initially set it up with my Facebook account, my only option now is to use an email address that I cannot access. Even after changing my email address on Facebook, my Spotify account remains unchanged and I am unable to modify it. I am unable to even reset my password without it being sent to an email address that was never used to set up my Spotify account initially. The only information I have located online suggests that I would need to create an entirely new account unconnected to my Facebook, which is completely unreasonable. I am a paying customer who has invested significant effort into my account with all my music, and I am unwilling to erase it all due to this frustrating system glitch. I am in desperate need of assistance.

As a premium member who produces music, I seek the highest audio quality. Currently, the ([redacted] kbps) option on Jun 10th, [redacted], falls short. Many services offer high fidelity music, and I urge Spotify to match this by introducing formats like wav or aiff. The release radar and daily mixes have room for improvement. While I enjoy Spotify, I find myself using it less, preferring vinyl or aiff purchases. I emphasize the importance of music quality for a music service like Spotify. Enhancements like more music, additional options, and a prompt introduction of lossless format for premium members are crucial to retain the community's interest. Let's not repeat the mistakes of other companies; let's give users what they desire without delay.

I have received bills for a Spotify account associated with the email address [redacted], which I no longer have access to since switching from AOL. I haven't used this email for about 5 years! Upon checking my MasterCard ending in [redacted], I noticed charges dating back to August [redacted] totaling $9.99 each month until January [redacted]. To my surprise, I discovered additional Spotify accounts linked to email addresses I wasn't aware of, and I believed I had canceled them. The emails are [redacted], [redacted], [redacted], and [redacted] Dealing with this situation is distressing because it significantly impacts my tight budget, affecting my food expenses, car payments, and everyday living costs. I kindly request a refund for all charges connected to [redacted] and the other mentioned Spotify accounts. Your assistance in resolving this matter would be greatly appreciated. Sincerely, Heather Sabia Loconte