Spotify Customer Service Issues

This morning, I tried to play music on my Spotify premium account that I share with my brother, Vlad M., in our family plan. However, I encountered an issue where the music wouldn't play unless I was near a Wi-Fi source, which is quite frustrating. I checked my settings, but there was no improvement. I use a Samsung A8 with sufficient memory space, ruling out a storage problem. Please assist me with resolving this matter promptly. Thank you. -Oleg

Yesterday, I was logged out of my Spotify account, which was linked to an old email that I no longer have access to. I am unable to log back in. The account had a subscription associated with a credit card. The last payment on the account failed due to the card being locked, and I do not want future charges on that card. Additionally, I discovered that someone else was using one of my email addresses for their Spotify account. Although I regained control of that account, it was not created by me. I transferred my student discount to this new account, but now I am concerned about the security of this account if the other person regains access. I would like to recover my old account with a different email if possible. If not, I would like to apply the student discount to the new account and close the fraudulent one. I read that cancelling the student subscription would restrict me from using it for 12 months, but I am hoping to find a solution for either my previous or new account. Thank you.

Recently, I encountered an issue with my Spotify app where I got automatically logged out. Despite numerous attempts with different variations of my username and password, I can't seem to access my account. Interestingly, when I log in using my email, I am directed to a different user's account. In the past, using the username "ellabellasoftball-us" has enabled me to log in successfully, but now even that isn't working. This situation is distressing as my Spotify account holds a vast collection of music and playlists that I enjoy daily. I am eager to resolve this matter promptly. Thank you for your assistance.

While I was in class, my Spotify suddenly acted up, logging me out. I attempted to sign back in using both my email and username without success. Despite trying to reset my password, I never received the email with the link. I also deleted the app and re-downloaded it, but the issue persists. I am frustrated that I can't access Spotify, especially since the app logged me out unexpectedly. I just want to be able to sign back in using my email. I am using an iPhone 6 with the latest version of Spotify. Assistance would be greatly appreciated.

My Spotify account was unexpectedly logged out across all my devices. I tried logging back in, but my usual credentials didn't work. After attempting to reset my password, I was informed that there was no email associated with my account. I then created a new account with the same username and discovered my old premium family plan account still exists with the same username. I checked all my emails, but only found a history of Spotify in the new account I created. When I used a recovery tool on my Mac, it showed two accounts logged in - one was annabelduran, and the other was the new one I made. If someone can help me identify the email linked to the annabelduran account, I believe I can resolve this issue. It's crucial for me to retain my current premium family plan as it is paid for by my mom.

Upon opening my Spotify today, I was alarmed to discover that numerous recent playlists had been deleted. Additionally, there were songs in the recently played list that I did not listen to, and several new playlists had been created by an unknown party. Despite being the only person with access to my account, these actions were not taken by me. In response, I promptly deleted the unfamiliar playlists, changed my password assuming a potential hack, and proceeded to listen to a podcast. However, my listening experience was disrupted when random music started playing midway through the podcast. Subsequently, upon revisiting my Spotify account, I realized that all my meticulously curated playlists, accumulated over years, had been erased except for one with a concerning title, "Don't you ever delete my playlist." As "Bad Guy" by Billie Eilish unexpectedly played, I began to feel threatened and deeply concerned. I urgently seek resolution to this unsettling situation.

My dad’s Spotify account is linked to my deceased brother's email, which is also associated with a Hulu account. Recently, we were notified about having free Hulu access through Spotify, and I was excited to use it. However, when I tried to log in using my dad's email, it mentioned an existing Hulu account linked to my brother's email, for which we don’t know the password. Consequently, we are unable to access our Hulu subscription due to this issue. I reached out to Hulu, but they advised me to contact Spotify for assistance as the problem originates from the email link between the accounts.

I am experiencing issues with Spotify's free version on my Ford Sync 3 system. While playing my liked songs, the volume occasionally gets muted when the next song starts, even though it shows as playing on the screen. This happens whether I use the touch screen or Android Auto. The problem occurs regardless of whether I am using the vehicle's WiFi hotspot or mobile data. Occasionally, turning off the vehicle temporarily solves the issue, but it's inconsistent. I've tried reconnecting Bluetooth, but it hasn't helped. After some research, it seems others have encountered the same muted volume problem. Is there an acknowledged problem with the current Spotify version? Thank you.

I have discovered that I am being charged a monthly fee for Spotify's Premium service, although I never successfully activated the Premium benefits after downloading the app months ago due to payment issues. I found the app complicated and frustrating to use, and mistakenly assumed I only had a free membership. I am upset about the charges and would like to cancel the account immediately. I request a refund for the previous months charged. My account on my iPhone indicates I have a free membership, not a paid one. Please confirm the cancellation and any reimbursements, along with an explanation for this oversight. Thank you for your assistance.incerely, CB.

I linked my original Spotify account to my Facebook using the email [redacted], my first email address. Unfortunately, I forgot the password for this email and the recovery email, leaving me unable to access my Spotify account. Accidentally, I connected my Spotify to a friend's Facebook account, losing access to mine. I've cherished this music collection for almost 8 or 9 years and have also paid for the Hulu bundle. Recently, I got a new phone but couldn't log in because I made errors while attempting to play music on a friend's desktop. Since I always used Facebook to log in, I can't remember my Spotify password, and somehow I got disconnected from Facebook login. I'm unable to reset my password as I can't access the email linked to Facebook. I'm eager to continue my Spotify subscription, enjoy Hulu, and listen to the music I've collected over the years. My account has perfect daily mixes and numerous saved songs that I adore.

Hello, I am having trouble accessing my account under the username laurensmythe. It seems I cannot log in, even though I believe my password is nerual31. When I try to reset my password using the email [redacted], I am linked to an old account called photog1117, which I no longer use. I would appreciate assistance in regaining access to my laurensmythe account, as I have received emails from it in the past at [redacted] I suspect those emails might be going to my previous work email, [redacted], which I cannot access anymore. I have already checked my Gmail spam folder. I am a premium account holder and am willing to provide any necessary details to verify my ownership of the laurensmythe account. Thank you for your help. Have a great day! - LS

I decided to cancel my Spotify premium trial as I prefer Apple Music over Spotify. Upon signing up, I noticed the additional Hulu deal, but since I already had a Hulu account, I didn't link them. However, it seems my accounts were linked automatically because I use the same email for everything. Upon canceling my Spotify account, my Hulu subscription was also canceled. This is frustrating as I've been on a plan with Hulu since February. I never authorized Spotify to change my payment plan, and now I've lost my Hulu account without any recourse. Despite reaching out to Hulu, I have not been able to recover my original plan.

My dad has been paying for my Spotify Premium for 3 or 4 years now. I have been logged in on my tablet and phone without needing to do so for a while. Recently my tablet updated, forcing me to log back in, and coincidentally, I got a new phone, losing my Premium access. I tried to use his email address ([redacted]) which I thought was linked to the account, but it no longer exists. My attempts with usernames and passwords were unsuccessful. My dad, unaware of the email change, inadvertently terminated the account. I had curated the account with playlists over the years and would love to recover it and transfer the content. Thank you, Spotify, for the musical journey, but it's currently silent on my end.

I have a premium account with Spotify, and every month my checking account is debited. I have a playlist with over [redacted] songs that I enjoy listening to on my Droid tablet and Galaxy cell phone. However, a few months ago, when I tried to log in to Spotify, I was suddenly prompted to enter a password. I have never needed a password before; usually, I could just click on Spotify, and my playlists would show up. I am unable to change my password because when I created the account, I used my old email address, which I no longer have access to. This situation has left me without access to my music for several months, and I have been unable to resolve it. Please assist me since I have been faithfully paying for the service without being able to use it due to this login issue. My old email address was [redacted], and my new one is [redacted]

I have a case number: [redacted]1. Hello, today, I upgraded to Spotify Premium with the three-month free trial for .99 cents using the email ([redacted]). Since I couldn't change my username, I decided to create a new account with the email ([redacted]). When I tried to subscribe to Premium with the new account, it indicated that I already used the same card for payment. I am not attempting to abuse the system, but merely wish to have a more conventional username. Is there a way I can utilize the free trial with my card on the new email account? I have not yet used the three-month trial and simply want to transfer or cancel the subscription on the old account to use Spotify under a less embarrassing username.

I've been charged for a Spotify account since January 28, [redacted]. Here are the issues I'm facing: 1. I haven't signed up for a Spotify account. 2. I tried to cancel online and changed my debit card, but Spotify still charged the new card before I used it. 3. My bank couldn't stop unauthorized charges to my account. 4. Can you please handle this? I've paid for a Spotify subscription I never used. 5. To resolve the issue, Spotify wants me to sign in to an account I never created. Can you assist without me making a Spotify account?

Hello, my name is Brittney Ford. I recently received an email stating that my account has been disabled. I am trying to reach a representative to understand why this action was taken. The payment for my account is made by my grandmother, and she has informed me that she has not disputed any charges and no money has been refunded to her account. I have been a loyal customer for years and have put a lot of effort into curating my playlists on Spotify. I am feeling very disappointed and upset about this situation. If someone could please contact me at [redacted] to clarify what is going on, I would greatly appreciate it. Thank you.

I recently upgraded to a family plan and updated my payment method. However, there seems to be a discrepancy in my Spotify accounts on my iPhone and iPad, with different playlists and information. Despite having the same ID on both devices, the content does not match. I've tried changing the password, but I keep getting an error message saying the information is incorrect when trying to log in. I'm getting frustrated with this issue and would appreciate a quicker resolution. I couldn't find a phone number to contact support directly, so I hope this can be resolved promptly. I want the same content to appear on both devices, or I may consider switching to a different music service. Thank you.

Two weeks ago, I reached out regarding my locked Premium account. I spent 45 minutes on chat as advised an email was sent to change my password, which I never received. Despite my time and inability to resolve it, a $10.44 charge appeared on my credit card. I still cannot access my account to cancel the subscription. Providing a different email for communication, I request the account be cancelled promptly. I plan to dispute the charge if necessary. I expect a formal confirmation that my subscription has been terminated, and no further charges will occur.

I deactivated my account months ago, but I am still being charged. Even though Spotify shows a message at the top stating my account is inactive and needs payment to use the premium plan again, I am still getting charged $10+ monthly. When I try to cancel, I realize I only have the free version and there is no cancel option available. Spotify prompts me to upgrade to premium, but continues to deduct money from my account. My bank advised me to cancel my card to stop the charges, but that's inconvenient for my business. I want to cancel my subscription and receive a refund for the last three months of charges.