Instagram Customer Service Issues

Archive 93

The following are issues that customers reported to GetHuman about Instagram customer service, archive #93. It includes a selection of 20 issue(s) reported October 4, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Instagram account got hacked and was temporarily disabled for security reasons. I opted to receive a security code via phone, but I never received the text or call. As I no longer have access to the email linked to my account, I'm unable to use that option. Despite trying various solutions, I've been locked out of my account for more than two months. I urgently require Instagram to send me a security code to regain access. Your assistance is greatly appreciated.
Reported by GetHuman-rylebass on viernes, 4 de octubre de 2019 2:47
Last night, everything seemed fine, but this morning, I woke up to find my Instagram account logged out and even deleted. They mentioned that I was not following their policies, but I'm unsure why this happened. You can verify this by checking my account using my user ID Gazibo047. I am extremely upset about this as it was my business profile. I sincerely hope for your assistance in resolving this matter. Thank you.
Reported by GetHuman3700971 on viernes, 4 de octubre de 2019 4:45
I'm seeking assistance as my Instagram account, @chalayymichele, was recently hacked and deleted with over 26k followers. The hackers demanded $[redacted] in bitcoin to restore my account, which I refused. Subsequently, they deactivated my account. I have contacted Instagram and Facebook multiple times without any response. I have various collaborations and paid sponsorships through Instagram that I'm unable to fulfill due to the deactivation.
Reported by GetHuman3701024 on viernes, 4 de octubre de 2019 5:06
Hello, I'm Donovan from South Africa. I came across a profile page of a lady who claims to be a Bitcoin account manager. She promised me good returns if I invested with her, so I started with a small amount of $50. She guaranteed that in one week, I would receive $[redacted]. Now, a week later, it seems like she has blocked me. I can't access her profile, and she doesn't read my messages on Instagram. Her username is: Mark_Lisa247. Can someone please investigate if I was scammed? If confirmed, please have her removed. Thank you.
Reported by GetHuman3701389 on viernes, 4 de octubre de 2019 7:25
I encountered an issue while using Instagram. I was unexpectedly logged out and prompted to re-enter my username and password. Upon doing so, I received a message stating that I had violated their terms and conditions. When attempting to contact them, I was asked to verify my identity, which made me uncomfortable regarding my privacy. I am worried about the possibility of facing blackmail. The platform emphasized their privacy, but what about mine? I seek urgent assistance in resolving this matter promptly to regain access to my account. Immediate help would be greatly appreciated.
Reported by GetHuman-gohkayd on viernes, 4 de octubre de 2019 7:27
I need assistance with recovering my locked Instagram account "dreaguilar_". I forgot the password and made a typo in the security email "[redacted]". I also don't recall the password for that email or have access to the number on file for security checks. I need to update my account with my new number "[redacted]" and email. Can you provide guidance on resolving this issue and gaining access to my account?
Reported by GetHuman3701624 on viernes, 4 de octubre de 2019 8:51
I need help with my Instagram account. It was previously linked to a work email that I no longer have access to as my former employer still has control over it. They have already misused this email to close my LinkedIn account. I have forgotten my password, and requesting a reset email would give them access to my Instagram. I want to change my email and password without any notifications going to my old work email. My phone number and Facebook are not linked to my Instagram.
Reported by GetHuman-dswaters on viernes, 4 de octubre de 2019 9:27
While at work on October 4th, [redacted], during my break, I attempted to browse Instagram and encountered a message indicating that my password had been changed or optimized, leaving me uncertain. I then tried to update my password for security reasons, but I received an error stating that my old password was incorrect, which left me confused. When I decided to revert the password change, I found myself locked out of my own account. Unfortunately, my email is linked to an old school account that has been deleted since I started working, making it impossible to retrieve my password. I'm unsure how to regain access to my account now.
Reported by GetHuman3701845 on viernes, 4 de octubre de 2019 10:08
I previously filed a complaint about my Instagram account. My old number, [redacted], is no longer in use. My new number is [redacted]. I need help logging back into my Instagram account, [sumeetha_jangra], as I have forgotten the password and cannot recover it using my registered email address, which is [[redacted]]. Please send me a recovery link so I can regain access to my account. I can provide confirmation through my ID or Aadhaar as proof of ownership. Kindly assist me with this issue. You can contact me via email or my current phone number. Thank you, and I look forward to your response.
Reported by GetHuman-wwwsjan on viernes, 4 de octubre de 2019 12:41
I was targeted by someone who bullied me before on a different site through private messages spreading false rumors about me to someone else, which constitutes bullying behavior. The recipient of the message is reluctant to report it as he doesn't want to address the situation and thinks it's not significant. However, the individual indirectly harassing me is using my friend to propagate bullying messages. I have evidence in the form of a screenshot of the message sent by this account to my friend.
Reported by GetHuman3702587 on viernes, 4 de octubre de 2019 13:21
I have attempted to contact you multiple times regarding an issue with my Trey Songz fan page on Instagram. My handle is takealltrigga, and I am perplexed as to why my posts are not appearing in any of his hashtags. Despite running a respectable page, I seem to have been reported without cause. Upon reviewing my page, Instagram will notice that I have refrained from using certain hashtags for several months now, yet the problem persists. I kindly ask for someone to investigate and address this issue promptly. Thank you.
Reported by GetHuman3702766 on viernes, 4 de octubre de 2019 13:49
Hello, I'm writing to inquire about the possibility of activating an inactive username handle. My current account is @travel.to.usa, and I am consistently posting on it. The inactive handle I am interested in is @travelusa, which has been inactive since [redacted]. I've tried to contact the account through direct message, but have not received a response. Is there any way for me to secure this handle? I would greatly appreciate the opportunity to have that username. I eagerly await your response. Thank you
Reported by GetHuman-vadanaca on viernes, 4 de octubre de 2019 14:00
I have experienced four hacking incidents on my Instagram account, leading me to be locked out. Despite attempting to reset my password five times, Instagram support keeps repeating the same instructions. I even provided an alternative email address with no response. Alarmingly, the hacker also attempted to access my email. It has been a week since I lost access, and I am incredibly frustrated. Instagram's lack of assistance is disheartening. I am desperate to regain access to deactivate the account and put an end to this hacker's intrusion.
Reported by GetHuman3703033 on viernes, 4 de octubre de 2019 14:29
Subject: Regarding Instagram Account Suspension Dear Disney Internet Enforcement Team, I am Michael-Scott Druckenmiller, known as msd_on_tv on Instagram. My post was removed and account suspended until 10/5/[redacted] by Instagram, citing intellectual property infringement (Instagram Report #[redacted][redacted]). 1) I shared the removed content after viewing similar posts on @the.bateman, with other Joaquin’s outtakes from Jimmy Kimmel Live still accessible on Instagram. 2) I included additional details and positive remarks, having been present on set at Steiner Studios in NYC during the outtake filming. 3) I was the Medical Tech Advisor and have a role in Joker. 4) Proper credit was given to Jimmy Kimmel Live and ABC in the post. 5) I apologize if unintentionally infringing on Disney’s intellectual property. I had no harmful intentions, merely sharing content related to a film I'm part of professionally. I hope for your understanding, removal of the complaint against me, and restoration of my Instagram functions. Sincerely, Michael-Scott Druckenmiller Sent from my iPhone
Reported by GetHuman-msdrucke on viernes, 4 de octubre de 2019 14:58
I would like to request a tour of your headquarters in Menlo Park for my daughter, Khayla, who has multiple disabilities and is turning 21. We plan to visit this Sunday, October 6 in the afternoon. It would mean a lot if someone could assist us during our visit. Your company helping fulfill her birthday wish would make it a truly happy celebration. Thank you for considering our request. Best regards, Celso (Dad)
Reported by GetHuman-celsoava on viernes, 4 de octubre de 2019 16:15
Dear Instagram team, I have been attempting to reach out for assistance as I believe that my accounts, along with others, are being unfairly targeted on the platform. Recently, I encountered an issue where I was blocked from liking posts for allegedly violating community guidelines and using unauthorized services, which is not the case. The block is set to last until October 11th, [redacted], and I find this unacceptable. Furthermore, I am unable to interact by commenting, following, or unfollowing due to the block as well. Despite my efforts to report this problem through Instagram's Help Center, no resolution has been provided. All three of my accounts - @purpleagb.addicted, @purplesnapped, and @a.note.christine - are impacted by this issue. I urge you to rectify this situation promptly. Thank you, A Frustrated Instagram User
Reported by GetHuman-banksale on viernes, 4 de octubre de 2019 17:30
I have recently launched my own clothing brand and have been using Instagram to promote it for a couple of months. Everything was going well until I launched my website. Initially, the website link and posts were functioning, but now Instagram has disabled my website bio link and is not allowing me to share my website in my posts. This is concerning as Instagram is my primary source of traffic for my clothing brand. I would greatly appreciate any assistance with resolving this issue. Website: www.cacasha.co.uk Instagram Username: Cacasha.Official Thank you in advance for your help.
Reported by GetHuman3343548 on viernes, 4 de octubre de 2019 17:57
I am having issues accessing my account, smemz_1, created 2 years ago. I lost access to the email and forgot the password. The phone number linked to the account is obsolete, and the email details are also unknown. I tried to recover it without success. I created a new account, smemz1, but I am facing challenges accessing it as well. I visited the support website for assistance, but didn't make much progress. I vaguely recall Instagram requesting a photo for verification, but I never completed that process.
Reported by GetHuman3705136 on viernes, 4 de octubre de 2019 19:26
Around five days ago, I noticed my Instagram account was temporarily locked and I was asked to provide a verification code. However, the code was being sent to an unknown email address. I reached out to Instagram to address the issue, suspecting my account might have been compromised. Despite contacting them multiple times, they keep sending me a link to reset my password, which is not the main problem. The real issue is that I'm not receiving the verification code to my email, which is preventing me from accessing my Instagram account. This situation has been frustrating as I have been unable to log in for nearly a week.
Reported by GetHuman-jkcomedi on viernes, 4 de octubre de 2019 19:44
Hello, my name is Julia Stack, and my Instagram account is julia_stack. I have access to the password. I created this account in February [redacted] but used an email I can no longer access ([redacted]). When I tried to log in on my laptop, it was recognized as a suspicious login attempt, and the verification code was sent to the unavailable email. This account is essential for the new job I have secured. Despite attempting the face-to-face support option, I have not been able to recover the account. I am confident that I can provide multiple proofs of ownership for this account. Please advise on the next steps I can take.
Reported by GetHuman3705270 on viernes, 4 de octubre de 2019 19:45

Help me with my Instagram issue

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