The following are issues that customers reported to GetHuman about Instagram customer service, archive #94. It includes a selection of 20 issue(s) reported October 4, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Concerned Party,
We are encountering issues with our business Instagram accounts, managing a total of 58 accounts with 36 currently disabled for violating terms and conditions. Despite submitting required documentation and reactivating accounts, they are disabled again shortly after. Attached is a list of the usernames managed by IRT Living:
(A list of Instagram account usernames follows)
Your prompt assistance through a call or email is highly appreciated.
Regards,
Yanzel Daskalakis
Marketing Manager
Phone: [redacted] | Fax: [redacted]
Email: [redacted]
[redacted] W. Monroe | Suite [redacted] | Chicago IL [redacted] | IRTLiving.com
Reported by GetHuman-ydaskala on शुक्रवार, ४ अक्टूबर २०१९, रात ८:४६ बजे
I was logged out of Instagram for "violating terms." I'm unsure why as I believe I haven't done anything wrong. I filled out a form regarding this but have not received a response. I've never posted any sexual content and have always abided by Instagram's terms. I was logged out without notice or explanation over a week ago and have been unable to log in since. I kindly request to have my Instagram account (username "sackjiers") unblocked and fully reinstated so I can access it again without losing my profile.
Reported by GetHuman3705781 on शुक्रवार, ४ अक्टूबर २०१९, रात ९:१४ बजे
Hello, I'm Rebecca Santana. My account was deleted nearly a week ago, and I've been patiently waiting for it to be recovered. I suspect it was disabled because I unknowingly violated Instagram's guidelines with a post. My aim was to raise awareness for the community, not to offend or spread hateful speech. I would greatly appreciate it if someone could contact me regarding this matter. Thank you for your assistance.
Reported by GetHuman3705815 on शुक्रवार, ४ अक्टूबर २०१९, रात ९:२० बजे
I discovered that my Instagram account has been disabled when I logged in. I'm not sure why this happened, but my account is running slowly, and I can't select any options. I managed to fix it previously, but now I'm stuck. Could you please send me a verification code? I clicked on it, but I didn't receive the email. I would really appreciate your assistance as I'm struggling to regain access to my lilsillyemo account. I've been trying for about 30 minutes without success. The only account I can access is lilsillyemoart because I haven't used it much; lilsillyemo is the one I'm having issues with. Your help in recovering my account would mean a lot. Thank you.
Reported by GetHuman3706266 on शुक्रवार, ४ अक्टूबर २०१९, रात १०:४९ बजे
Hello, my name is Shame Onjha Whetzel, and my account "@onjha," which I have had for almost a decade, was unexpectedly deleted while I was sleeping last night. I am unsure of the reason for this action. Additionally, I have been blocked from accessing my second account "@shameonjha," which is leaving me feeling disappointed. I have not been provided with an explanation for the closure of my accounts, nor have I received any responses. Without access to my accounts, I fear losing touch with communities I have built over the years on the platform since [redacted]. It is distressing to find my IP address blocked, and all my accounts closed or inaccessible. I am willing to cooperate with any necessary steps to regain access to my accounts, as they hold valuable memories and connections for me. If there are any additional requirements, please inform me promptly. Thank you.
My details:
Name: Shame Onjha Whetzel
Accounts: @onjha + @shameonjha
Reported by GetHuman-onjhawhe on शुक्रवार, ४ अक्टूबर २०१९, रात ११:११ बजे
Hello, I am Eddy L., the owner of Ohriginal LLC. I have been trying to create an Instagram account named Ohriginal.shop all day, but I have encountered issues. After several attempts, the name gets disabled, and I am unable to proceed. I have verified that the username is available and would like to use it for my professional shop account. I have used the email associated with this report. Please assist me in resolving this matter promptly as I am behind schedule. Thank you.
Reported by GetHuman-lamaedd on शुक्रवार, ४ अक्टूबर २०१९, रात ११:२३ बजे
Yesterday afternoon, the Instagram app logged me out of my account @legiitlex. The email connected to this Instagram account is not receiving the security code needed to access my account. This situation is frustrating as I recently started the page for my business. I urgently need the code to be sent to this email for account recovery.
Reported by GetHuman-legitlex on शुक्रवार, ४ अक्टूबर २०१९, रात ११:३९ बजे
My business Instagram account has been disabled, which is the second time. I am puzzled about why my accounts were disabled. I primarily sell Netflix accounts and assist individuals with online ordering, alongside hosting giveaways. I am unsure why this action was taken. I utilize Instagram ads costing around $50 each to boost my posts for better visibility and attract potential buyers. I am keen on understanding the reasons behind the disabling so that I can prevent this from occurring with any new accounts I create in the future.
Reported by GetHuman3708368 on शनिवार, ५ अक्टूबर २०१९, दोपहर ११:३१ बजे
Hello, I would like to recover my account with the username Krishan_078 as I have forgotten both my email and password. Initially, I used a fake email address thinking I wouldn't need to access this app again. However, I now enjoy using it and forgot to update my login details. Unfortunately, my phone data was wiped, and I couldn't retrieve my login information. I re-downloaded Instagram but cannot recall my login credentials. I would greatly appreciate it if you could assist me in resetting my password by sending me a link via email. Thank you sincerely.
Reported by GetHuman3708549 on शनिवार, ५ अक्टूबर २०१९, दोपहर १२:२२ बजे
I recently experienced an issue where my account was blocked at the beginning of the month due to an automated followers service, which I have never used. After being unblocked, I noticed my following count kept increasing significantly, despite only following 61 accounts. I have changed my password multiple times as advised by Instagram to no avail. Unfortunately, I have been blocked again for the same reason for 2 days. I am unsure how to proceed if this problem persists. I kindly request to be unblocked promptly and for the following issue to be resolved as soon as possible.
Reported by GetHuman3708827 on शनिवार, ५ अक्टूबर २०१९, दोपहर १:३१ बजे
Issue:
On the 29th of September, Instagram blocked me until the 1st of October for supposedly using an auto-followers service, which I did not do. However, after being unblocked, my following list jumped from 61 to around [redacted], forcing me to repeatedly unfollow accounts every day. Now, on the 5th of October, I have been blocked again until the 8th of October for the same reason, which is untrue. Here's what needs to be done:
1. Please unblock me and ensure I am not falsely blocked in the future.
2. Fix the automatic following issue (I have already changed my password as instructed by Instagram). This situation is extremely frustrating, and I urge Instagram to address it promptly.
Reported by GetHuman3708827 on शनिवार, ५ अक्टूबर २०१९, दोपहर १:३६ बजे
In August, I temporarily disabled my Instagram account. When trying to log back in mid-September, I got a message stating my account was blocked for "phishing". I never received notice of hacking. The message advised changing my password but I keep getting an error when I attempt to do so. I've contacted IG by email and searched the help center with no success. I just want access to my IG or confirmation if it's still possible to regain access.
Reported by GetHuman-ringkeht on शनिवार, ५ अक्टूबर २०१९, दोपहर २:२२ बजे
I woke up one morning to find that Instagram had logged me out of my account, @tainamxrii. Upon attempting to log back in, I was informed that my account had been deleted for impersonation. Despite following the screen instructions and submitting photos of my ID and student ID, my account was not reinstated. I created a new account, @inaarican, and after 4 months, it suffered a similar fate. I kindly seek assistance in recovering my original account, @tainamxrii.
Reported by GetHuman-maritain on शनिवार, ५ अक्टूबर २०१९, दोपहर ३:०४ बजे
Yesterday, my account was hacked by someone posing as an Instagram scammer. They changed my username from @Me_eeman to @Toyin_bright. The hacker is using my account to extort money from people, and I need it to be blocked immediately. I tried reporting the issue yesterday, and I followed the steps provided by submitting a code along with a photo of my face and hands on a plain piece of paper. However, I have not received any response yet. I have been informing people that the account is fake, but I am concerned about those whom I have not been able to reach. I am unable to access my account now as the email and phone number associated with it have been changed. Please assist me in resolving this issue of fake impersonation.
Reported by GetHuman-aeeshasu on शनिवार, ५ अक्टूबर २०१९, दोपहर ३:२७ बजे
Recently, my account was compromised by hackers, and despite that, I used it for a few weeks. Today, when I tried to log in, I found it was locked due to suspicious activities. To resolve this, a security code was sent to my email, but I accidentally entered the wrong email address on Instagram. Consequently, I am now unable to receive the necessary steps to recover my account since I can't access it to change the email.
Reported by GetHuman3709858 on शनिवार, ५ अक्टूबर २०१९, दोपहर ४:४६ बजे
I've been attempting to access my Instagram account for a week and a half now, feeling increasingly disheartened as every attempt fails. The recovery number associated with the account is outdated, and the recovery email hasn't been accessible for about three years. I am at a loss on how to proceed. I am confident in proving my identity as the images on my official ID match those on my account. I am willing to undertake any necessary steps to regain access.
Reported by GetHuman-rgracejo on शनिवार, ५ अक्टूबर २०१९, शाम ५:४७ बजे
I am requesting that Instagram removes all data related to posts I have liked. I do not wish to delete my account to achieve this. I simply want all posts I have liked to be unliked. This is necessary as I am unable to unlike some posts due to not having access to the accounts. There are posts I regret liking, and I cannot undo this. Hence, I am seeking a reset of all my like data.
Reported by GetHuman-aaron_vi on शनिवार, ५ अक्टूबर २०१९, शाम ६:२७ बजे
Hello! I'm an artist active on Instagram, posting frequently on my art account. Recently, I've observed a significant drop in engagement on my posts. Typically, I receive 40-60 likes, but currently, I only get around 5 in 3 hours with a maximum of 10 likes. Upon checking, I noticed that none of my posts were appearing under hashtags, and I unexpectedly received reports of harassment and bullying. I'm actively participating in Inktober, using the provided hashtags to showcase my art and connect with new audiences. Despite my efforts to troubleshoot the issue by changing my username and addressing the reported hashtags, the problem persists. Research suggests the only solution may be to create a new account, which I'm hesitant to do as I've cherished my current account since establishing it in [redacted]. I'm determined to find a resolution and restore my account's visibility. Your assistance in this matter would be greatly appreciated. Thank you.
Reported by GetHuman-pixiesli on शनिवार, ५ अक्टूबर २०१९, रात ८:१८ बजे
My friend and I initially shared an Instagram account, @ratchet_eatz, created with her email and phone number. After a month, I assumed complete control and have been the sole contributor for several months. Recently, I changed the password to associate the account with my personal one. However, this morning, I was unexpectedly locked out of the account. I suspect the other user changed the password solely to cause trouble. Although it may be challenging to verify, the other user has not been active on the account for months, and I believe rightful ownership should remain with me.
Reported by GetHuman-madslank on शनिवार, ५ अक्टूबर २०१९, रात ९:२५ बजे
Greetings. I recently upgraded my phone and encountered trouble logging into my two active accounts. I am able to access my account m0rg_96 without any issues. However, accessing my other account "thekabirdiaries" has become a challenging task. I have attempted to receive access links via email and text but have not received any communication. The inability to access this account is frustrating as it is crucial to me. I kindly request urgent assistance with resolving this matter promptly.
Reported by GetHuman3711212 on शनिवार, ५ अक्टूबर २०१९, रात ९:३७ बजे