The following are issues that customers reported to GetHuman about Instagram customer service, archive #95. It includes a selection of 20 issue(s) reported October 5, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I had an old account with embarrassing pictures, but I forgot the password and can't access the email linked to it. I created a new account and have been trying to close the old one. I wished to contact Instagram support, but I read about this forum and decided to ask for help here. I appreciate a prompt response.
Reported by GetHuman-nandawul on sabato 5 ottobre 2019 22:15
I recently switched to a new phone, and it has signed me out of all my apps. I managed to log back into most, but I'm having trouble with my Instagram account. The issue is my old phone number is linked to the account, and I can't receive verification messages. I don't recall the email or the password I used for the account since I've had it for a long time. I wish to retrieve access to my account "Ben.__.daniels" (2 underscores) without creating a new one, even though I have few followers.
Reported by GetHuman3711403 on sabato 5 ottobre 2019 22:27
I am having difficulty logging into my account (aleahgvb14) as it keeps stating that my password is incorrect, even though I am certain it is correct. After attempting to reset the password, I am not receiving the code. When I tried to log in using my email, it mentioned that my account has been disabled. Oddly, I can still view it through other user accounts. I have been trying to regain access for nearly a month now and have reached out to the support team multiple times with no response. I kindly request assistance in resolving this matter promptly so I can access my Instagram account once again.
Reported by GetHuman-aleahgvb on sabato 5 ottobre 2019 22:58
Last night, my Instagram account was disabled by someone who seems intent on permanently deleting it. While I admit that my account used to post spam and potentially offensive content back in [redacted], I have since shifted my focus to uplifting my audience and ensuring their well-being. I believe it's unfair for my account to be penalized for past actions, especially considering the positive changes I've made. Therefore, I kindly request Instagram to reconsider and give me another chance to continue providing valuable content to my followers without the fear of being reported for past incidents.
Reported by GetHuman-dareljh on sabato 5 ottobre 2019 23:15
Hello, I have been attempting to access my Instagram account under the username "aaraaf786" using various methods but I cannot recall the associated email or password. I have been trying to log in to delete the account permanently, as it is embarrassing. The account was public, and I have humorous, cringe-worthy, and embarrassing photos and videos of myself that I do not wish others to see. It is not for inappropriate reasons, but rather to prevent any discomfort. I would greatly appreciate it if the account "aaraaf786" could be permanently deleted or removed to ensure that this content remains private. Thank you.
Reported by GetHuman-arflocc on domenica 6 ottobre 2019 00:19
I woke up one morning and found myself logged out of my Instagram account. Despite numerous attempts, I couldn't log back in because it claimed I violated the terms of service. I never received a warning and I'm unsure of what I did wrong. I value my account as it holds pictures and memories I wish to keep. I've been told that my account appears to be deleted or that it seems like I've blocked my friends because they can no longer see my profile. I am eager to resolve this issue and would appreciate any assistance in recovering my account.
Reported by GetHuman-nkrmze on domenica 6 ottobre 2019 01:59
My management handled my posts, and I am unsure if any inappropriate content led to my account deactivation. I have had my Instagram account for years, and it is a crucial outlet that helps me cope with depression. I have a supportive fan base that follows my music and women empowerment efforts. Losing access to my account has left me devastated. I am reaching out in the hopes that there might be a way to restore my account. Thank you for any assistance you can provide.
Reported by GetHuman3712213 on domenica 6 ottobre 2019 03:32
I've had my account blocked twice now without any valid reason given. The platform claims I shared my account to gain more followers and likes, which I haven't done. I can provide access for monitoring as proof. I spend a lot of time engaging with users and this ban is unwarranted. This is my second week-long ban, and I feel frustrated. If you need further details, my Instagram handle is @waitfoodfirst. I'd appreciate discussing and resolving this matter promptly.
Reported by GetHuman-waitfood on domenica 6 ottobre 2019 04:31
I have encountered several issues with my Instagram account over the past week that need attention:
1) The in-app notifications are malfunctioning. While I receive notifications for tags and replies, likes and follows are not showing up despite receiving them.
2) Editing my profile isn't working either. I select the checkmark, it loads, but fails to save any changes made.
3) Upon further investigation, it appears that changes to my account cannot be applied. This includes altering my linked Facebook account or setting up two-factor authentication.
I request Instagram to address and resolve these problems promptly.
Reported by GetHuman-arifaqna on domenica 6 ottobre 2019 06:05
For the past week, I've been experiencing various issues with my Instagram account. Firstly, the in-app notifications are not functioning correctly. While I receive notifications for being tagged and replied to, I am not notified about likes and follows. Secondly, I am unable to edit my profile as clicking the checkmark does not save any changes. Lastly, I am unable to make any alterations to my account like changing the linked Facebook account or setting up two-factor authentication. I kindly request Instagram to address and resolve these problems promptly or reach out to me to explain the cause of these issues.
Reported by GetHuman-arifaqna on domenica 6 ottobre 2019 06:12
Due to a broken iPhone screen, I can't access Instagram and redownloaded the app on another phone. However, I now face a suspicious login attempt alert as I logged in from various devices. Unable to verify it due to the school email I used being disabled after graduation and the Nigerian phone number linked to the account being lost.
Reported by GetHuman3712956 on domenica 6 ottobre 2019 08:48
My Instagram account has been restricted from liking or commenting on photos for the past two months. I have not violated any rules, nor have I engaged in excessive liking activity. Instagram states this restriction is for community safety. I am struggling to reach Instagram for support and fear I may have to delete my account. Can anyone suggest a solution to resolve this issue? Thank you for any advice.
Reported by GetHuman-katicus on domenica 6 ottobre 2019 08:54
I am reporting a hacked account issue once again. My original account name was Kubayster865. The following account names and passwords were created by me. These Instagram account names, which I, A. G., used, are shown in chronological order on the left side of your screen. On 10/1/[redacted], I experienced technical difficulties with Instagram. On 10/2/[redacted] at 3:22pm, I received a text from a person named Josh asking for access to my IG page. On 10/3/[redacted], I unexpectedly went to the hospital. On 10/4/[redacted], I encountered more problems with Instagram and my phone was hacked. On 10/5/[redacted], I lost control of my original account, Ballerdrewg. The account names I tried using to recover my original account were Kubayster865, Ballerdrewg, and KenshiontheTrack865. Please assist immediately as Josh is causing trouble. He must abide by the Privacy Act of [redacted]. I have his location and past locations on my devices. If you need more information, feel free to contact me using the usual details. Thank you.
Reported by GetHuman3713056 on domenica 6 ottobre 2019 14:22
I recently deactivated my Instagram account, but I forgot my password. When trying to reset it, I got a message saying "no username found" when I entered my email. Then, I tried with my phone number and received an error message. It's been almost a week, and I'm still locked out. I even tried creating a new account using the same email and number, but it won't let me due to them already being in use. I've followed all the steps Instagram support suggested, but I haven't received any assistance.
Reported by GetHuman-jcjacky on domenica 6 ottobre 2019 16:12
I am experiencing ongoing harassment on Instagram from my ex-boyfriend's new girlfriend. Despite my private account, she continues to create multiple new accounts to send me abusive messages. I have blocked her each time she creates a new account, but she persists by using different names. Recently, she even used my photo and my name for another account which I promptly blocked as well. She has made about 7 accounts to contact me. I have reported this issue to Instagram, but they have not found any violation when reviewing the profiles. This situation is a form of harassment and it needs to be addressed.
Reported by GetHuman3714321 on domenica 6 ottobre 2019 16:21
Two weeks ago, my account was disabled by mistake due to a misunderstanding about my age. After reaching out for support, they requested my ID and resolved the issue, returning my account. However, a few days later, my account was disabled again without explanation. Despite sending multiple appeal emails, I have not received any responses.
Username: @pedofhilia
IG Account Email: [redacted]
Reported by GetHuman-cinziass on domenica 6 ottobre 2019 17:51
I unexpectedly got locked out of my Instagram account due to 'suspicious activity'. Instagram sent a security code to the email linked to the account, but I can no longer access that email. I reported the problem, verified my identity through photos, and received a password reset link. However, even after resetting the password, I am still unable to access my account. Instagram support mentioned they are unable to resolve the issue. This Instagram account is personal to me, I have owned it for numerous years, and it holds significant connections, so I am eager to regain access to it.
Reported by GetHuman-zarahas on domenica 6 ottobre 2019 18:44
Hello,
I'm reaching out for assistance with accessing my Instagram account. After buying a new phone due to my old one breaking, I couldn't recall my password to log in. I attempted to retrieve a temporary code via email and phone number on file but am unable to access either. I've had this account for years and don't have my student email [redacted] linked to it anymore since I've graduated. The phone number associated with the account, [redacted], is also inaccessible to me now. I set a pin, [redacted], on the account in case of lockout. Any help you can provide to resolve this would be greatly appreciated. Thank you for your time.
Best regards, Kushkissesx3.
Reported by GetHuman3715059 on domenica 6 ottobre 2019 19:18
My Instagram account got disabled or suspended temporarily because I mistakenly clicked a link in a direct message from a friend that was a fake Instagram site. I entered my information, thinking it was legit. It's been about a week, and now I can't access my account as they claim to have sent a security code to my email, but I haven't received it. Unfortunately, I didn't sign up with a phone number.
Reported by GetHuman-jazzoziy on domenica 6 ottobre 2019 19:40
I am having trouble logging into my Instagram account (@darealsupabihh) as it keeps showing a suspicious login attempt message. My account has been locked for nearly a month. I removed my phone number ([redacted]) to stop unwanted calls. Unfortunately, I no longer have access to the old email ([redacted]) linked to my Instagram. I am willing to provide any necessary identification to resolve this issue. Please assist me with this matter. Thank you.
Reported by GetHuman-bookdeon on domenica 6 ottobre 2019 20:33