Instagram Customer Service Issues

I recently reported an account for impersonating me. The account in question is bella._.lovee, which was using my photos and pretending to be someone else. They even admitted it in the comments, using my images to catfish others. Surprisingly, instead of that account being deleted, my finsta account (@whyispramasocool) was removed for "impersonation." I am very confused about why the fake account of me was not taken down while my own legitimate account was deleted. I filled out the necessary forms and provided my non-government IDs (yearbook photo and school ID) to prove my identity. Despite multiple attempts to appeal and retrieve my account, I have not received any assistance. I am puzzled by the lack of support and transparency in this situation. I kindly request guidance on how to recover my account @whyispramasocool. Thank you.

My account, which holds sentimental value, was hacked last month. The hacker changed my username to "argeltaweret" from my original name "marissa.gaines" that I've had since [redacted]. The hacker then targeted my other accounts, possibly looking for credit card information. Despite that, they did not use my second account. After contacting Instagram and going through their identity verification process, my account was temporarily deactivated the following day, possibly to remove the hacker. However, Instagram did not complete the process of returning my account to me. I am reaching out for assistance as I wish to regain access to my original account, which contains cherished memories that I don't want to lose by starting over.

Upon attempting to create an account with my email, not via Facebook, I encountered an immediate deactivation notification for allegedly breaching terms. Despite unsuccessful recovery attempts, I face contradictory instructions. Logging in indicates no account linked to my email, yet registering anew claims an existing account associated with it. The varying guidance from Instagram Help Center perplexes me, necessitating clarity on either account retrieval or the creation of a fresh one with my email. The uncertainty regarding the status of my initial account persists, leaving me uncertain about the optimal course of action. Grateful for any assistance resolving these discrepancies.

I had a concerning experience on Instagram. A user named “theclitbeaters” posted racist content. When I tried to counter this by commenting on their posts, they targeted me and encouraged their followers to report my account “fuego_lars69.” As a result, my account was deactivated on May 18th, [redacted]. I admit to having an inappropriate bio that I am willing to change. My main concern is getting my account reinstated. I hope Instagram takes action against the offensive account. I am prepared to cooperate if they reach out to me. Thank you.

Hello Instagram Support Team, I am reaching out to request assistance with regaining access to my old account, @xx_d0ub13_dick_dude_xx, which I was locked out of due to my friend spamming pictures while using it. I acknowledge that the username may be inappropriate, as it was meant as an inside joke among friends. There might be some posts with inappropriate captions, which I apologize for and will promptly remove if access is restored. I currently operate two new accounts: @ilysbinjun and @untiltodayy. If needed, I can provide proof of ownership by comparing facial features in posts. Unfortunately, I cannot access the account as I changed my password before being locked out and cannot recall the new credentials due to updated contact information. I understand it has been inactive for over two years, but I would appreciate any assistance in recovering access. Thank you for your help, [Initials]

I have been using the Instagram app for two years without logging out until today when my friend accidentally logged me out. Despite trying to prevent the change, I was unable to do so in time. Unfortunately, I have forgotten my Instagram password after always being logged in. I have exhausted all recovery options but have been unsuccessful in regaining access. Additionally, the Gmail account associated with my Instagram has been inactive, and I cannot recall the password. I have attempted to recover my Gmail password to no avail. I am at a loss for what to do next and would appreciate assistance in linking my Instagram account to my current Gmail or Facebook for access as I do not have the details for the old Gmail account or Instagram password.

Hello, I am Laysha, and I'm trying to recover my account with the username troub1ezz. I deactivated my account about a month or two ago due to safety concerns related to being stalked and harassed by the same person through multiple accounts. For my own safety, I decided to take a break from the app. The issue has now been resolved, and I want to return to my account, but I am having trouble logging in. I still have access to the email associated with the account and can provide proof of ownership. I am very frustrated with the situation. The email linked to the account is [redacted], and the account was created on May 18, [redacted]. I have the confirmation email from that day when I created the account. Please assist me in recovering my account as it is very important to me. Thank you for your help. I am willing to provide any necessary verification to regain access to my account.

A few days ago, my account got hacked, and the hacker changed my email and phone number. I received an email about the changes and managed to revert them. Instagram then prompted me to confirm ownership by sending a code to the email and phone number on file, which I don't have access to anymore. After reporting the issue to Instagram, I had to send a photo with a code, username, and full name. After resetting my password using the link they sent, I still couldn't bypass the "confirm you own this account" message. The hacker changed the password again, and even though the account is linked to their contact details, it asks for mine during login attempts. I'm stuck and seeking assistance to reset my password and remove the ownership confirmation message.

My Instagram account was hacked overnight. I quickly realized it when my friends informed me about it. Despite asking my friends to report the incident and expecting an email from Instagram regarding the unauthorized email change, I have not received any communication. Following Instagram's advice on their support page, I reported the issue but have not received a response. I do have some photos of the email address used for the hack, although it's not entirely clear. Currently, my account is being controlled by someone named "Yasmin Pritchard."

Hello, I am experiencing difficulty accessing my Instagram account. The platform prompts me to verify my identity by email, but I changed my email address two weeks ago and no longer have access to the previous one. Despite receiving emails on my new email address from Instagram, the app insists on sending the verification code to my old email. When attempting to log in, an "error challenge_required" message appears, which is new to me. I recently received an email requesting a photo of myself holding a paper with specific details, which I promptly sent, but I have yet to hear back. It has been nearly three days since I last accessed my account, and I require assistance with resolving this issue.

Dear Support Team, I have no Instagram account and typically use Facebook. I received an unsettling email on May 14th about someone attempting to log into an unknown location using my account. Resolving this issue has been incredibly challenging. After changing my password, I had to download the Instagram app as I couldn't log in online. Despite entering various security codes from my phone, all attempts were unsuccessful, showing an error message and offering no solutions. Resetting cookies simply loops back to verifying my mobile number. I encountered another issue when trying to send a message through the login problem screen, receiving an error about invalid parameters after filling out the form. I urgently need help to determine if someone accessed my account and to completely delete it. Your prompt assistance with this matter would be greatly appreciated. Sincerely, Brian

Hello, I am very concerned about a disturbing incident involving my 16-year-old daughter. She is being targeted through a fake account that suggests she is seeking inappropriate relationships with older men. This has escalated to the point where two men recently showed up at my house, with one attempting to break in while leaving evidence of their presence. Given that I also have a 13-year-old daughter at home, I am deeply worried about their safety. The authorities have been contacted, but their hands are tied without more specific information. I urgently need help to address this dangerous situation. Please contact me promptly at ([redacted])-[redacted] or via email. I appreciate any immediate assistance you can provide. Thank you.

Hello, Yesterday, I attempted to create a new Instagram account using the email address I had just created ([redacted]) moments before signing up. The username I chose was kgsperformance. Strangely, when I attempted to log in for the first time, I was notified that my account had been deactivated for violating Instagram's terms. This seems impossible as I had literally just created the account and had not even logged in. After clicking on the option to report a mistake, I received an email instructing me to submit a photo of myself with a specific number and my name and username. The email seemed to be from "Facebook," which raised doubts about its legitimacy. I am frustrated as I created the Instagram and email for my new business, and I urgently need to get my account up and running. I am currently at a standstill because of this issue. Kindly address this matter promptly. Thank you for your assistance.

Facing login issue I recently deactivated my account and changed my password just before that. When I attempted to log in after a few days, I realized I had forgotten my password. I tried logging in using my Facebook ID, but I received an error stating that they were not connected. However, my Instagram and Facebook accounts were always linked through syncing and sharing posts directly. I then proceeded to use the "get help signing in" option, where I was asked to provide the email address or phone number linked to my Instagram account. Despite entering both, the system displayed an error saying "user not found." I am certain about the email and phone number associated with my account. I have been struggling to regain access to my account for the past five days. Can you please assist me?

I deactivated my account and changed my password. When I tried to log in again, I forgot my password. I attempted to log in with my Facebook ID, but it said they weren't connected, even though they were always connected through syncing. I always shared my posts and stories directly from Instagram to Facebook. I tried to get help signing in and entered my email and phone number linked to my account, but it says the user was not found. I'm certain about the email and phone number linked to my account. I've been trying to regain access to my account for the last five days.

On May 9th, I deactivated my account, preceded by changing my password. However, a few days later, I couldn't log in as I forgot the password. When I tried using my Facebook ID, it stated they weren't connected, though they had always been synced since I started my Instagram account, sharing posts and stories directly to Facebook. Attempted to use the 'get help signing in' option, entering both email and phone number linked to my Instagram, but received 'user not found' message. Confident in the provided contact information, I am unsure why they aren't working. Requesting assistance in recovering my account.

My Instagram account has been disabled. I was unaware that I had violated any guidelines. I have used this account for years to share photos, videos, and keep in touch with friends and family. As a social media marketer, it is essential to my work. I have gathered over [redacted] followers who support my content with likes and comments. There are special story highlights that I cherish, and I fear losing access to them without my account. I have never had issues with Instagram before and did not receive a warning. I am eager to learn what went wrong so I can prevent it in the future. I apologize for any inconvenience and sincerely ask for assistance in reactivating my account. Losing it would be a significant loss for me. Thank you for understanding.

Hello, I've been using my Instagram account seamlessly linked with my Facebook account for photo sharing. However, my original email was unexpectedly discontinued after 24 years, and I lost access to it. When trying to reset my password using my phone number, I kept encountering a "suspicious login attempt" warning that loops back, preventing me from accessing my account. I've uninstalled and reinstalled the app, contacted Instagram support and reported the issue to Facebook but haven't received assistance. I have valuable photos and memories on that account and wish to resolve this glitch. Your support in resolving this issue with Instagram's customer service would be greatly appreciated. Sheri

Good afternoon, I have been reaching out to Instagram multiple times in the past week regarding my hacked account on 21.05.[redacted]. My name is Daiva Grincevic, and my account was compromised, with the hacker changing my username to Victoiredoleres. Despite sending 13 emails to Instagram for help, I have not received any responses yet. I am determined to keep contacting them until I can regain access to my account. Contact information: Phone number - [redacted]42 Email Addresses - [redacted] or [redacted] Kind regards, Daiva Grincevic

A few months back, I deactivated my account (@vibezvibez) as I needed a break. I indicated I wanted to take a break when prompted. Today, I attempted to log in but was unsuccessful. The system claims my username and email are not found, yet when I try to create a new account with the same email, it states the email is already in use. I have no interest in a new account; I simply wish to access my old one. It's only been about four months since I last used it. I'm puzzled why my account may have been deleted by Instagram, as I did not violate any policies. Your assistance in resolving this would be greatly appreciated.