Instagram Customer Service Issues

Hello, I recently discovered that my Instagram Business Profile was not approved for the Instagram Shopping feature. Our account @redfishbowl is connected to our Facebook Business Profile (www.facebook.com/redfishbowl/) where we create Sponsored Ads for both platforms. As a small business in Pittsburgh that supports local bands and artists by selling their merchandise online, we were hoping to promote our products for the holiday season. We intended to direct users to our online store at www.redfishbowl.com/shop using Shop Now Buttons on specific products highlighted on Instagram. We attempted to set up the Instagram Shopping feature by creating Product Catalogs on Facebook Business Manager and linking them to Instagram but received a notification that our account was not approved, as shown in the attached image. We kindly request a review of this decision as utilizing the Instagram Shopping feature would greatly benefit our business. Thank you for your attention. Best regards, -The Redfishbowl Team

My friend and I operate a food blog named Khaanakhatam. We recently received a notification offering us a $30 credit from Instagram to promote our posts. When we tried to use the credit through our linked Facebook page, the payment was deducted from our card, but the promotion was not processed. We attempted the process again but encountered an issue where Instagram claimed our page was not connected to Facebook, even though it was. We followed all suggestions to rectify this but still were unable to successfully promote our page. Unfortunately, our payment of ₹[redacted] in Indian currency was not refunded, and our promotion did not go through. We are seeking assistance in resolving this matter and would appreciate guidance on the next steps. Thank you.

Dear Concerned Party, I am writing today regarding an issue that may be complex to address. If you are taking the time to review this message, I am grateful and will get straight to the heart of the matter. I have been an active Instagram user for over a decade and currently manage three accounts. Firstly, there is my original account, @sab.otage, with the largest following but minimal activity. I also have a private "Finsta" under @_encamino as an alter ego account. Lastly, there is my newest account, @Sabieemoon, which I use to promote my media and music, but it has the least content and followers. I am interested in exploring the possibility of transferring posts from one account to another to consolidate down to two accounts. I aim to make my oldest and most authentic account, @sab.otage, my primary business and media platform without losing the content I have already shared on my current account. Please advise if this transfer is feasible. I am prepared to cover any costs involved, as I am committed to making strategic decisions for my career that will benefit us both in the future. I look forward to your response. Best regards, Sabrina Michelle Moon

Dear Instagram Team, I recently encountered an issue when attempting to log into my Instagram account. A notice informed me that my account had been disabled because it was found to be in violation of Instagram’s Terms of Service. I want to emphasize that I did not intentionally breach any of Instagram’s guidelines. Kindly review my account situation as I believe there might have been an error in disabling my account with 85,[redacted] followers. Building such a following would not lead me to jeopardize my page by violating the terms and conditions. I am seeking a fair assessment from Instagram regarding the reactivation of my account. I am eager to demonstrate my commitment to upholding Instagram’s community standards and guidelines. I appreciate your attention to this matter and look forward to hearing from a member of your customer service team. Thank you,

Someone has created an Instagram account using my email address. Despite my attempts, I couldn't delete the account. The person is sending inappropriate websites from my email. The account name is dunnyrafman9t, and my name is Kathleen Basso. My email is [redacted] I've attached a picture of my ID. It's disappointing that my email wasn't verified with the account, causing this issue. I may have to close my AOL account due to this. Instagram should prioritize user security over profits. I never signed up for Instagram and now I won't. Please remove my email from the dunnyrafman9t account promptly.

I lost access to my Instagram account in December. On December 16th, I realized I was logged out, and when I tried to log back in, I couldn't using my usual details. A new account was created when I attempted to sign in with Facebook, but it was not my original account. I discovered that my original account was now under the username "anagashura." Despite trying to reset the password with my email linked to the account, it wasn't recognized. I suspect my account was hacked because my friends found it under this new username. I have tried to recover it through Instagram's verification process, but so far, I haven't been successful in proving my identity. I am frustrated and want to speak with a human at Instagram to resolve this issue.

I am Alessia Feola, an 18-year-old girl from Italy. My Instagram account, active for over 4 years without any issues, was recently blocked due to a photo from over 12 years ago showing my little brother and me shirtless, just smiling and sitting together innocently on a summer day. Although this photo was harmless, it triggered a violation alert related to child exploitation. I am willing to remove the photo in question to restore my account promptly. I am eager to have my Instagram reactivated at the earliest opportunity. Please reach out to me for any further details needed to resolve this matter. Your assistance in reinstating my account would be greatly appreciated. Thank you, Alessia.

Hello everyone, I have been trying to contact Instagram through various channels without success. I am an influencer with over 100k genuine followers on Instagram, which was my sole source of income. Unfortunately, my account was hacked, all details changed, and now it has been deactivated. I am concerned about what the hackers might be doing with my archived photos. Any assistance would be greatly appreciated. I have an upcoming interview with Cosmopolitan about the experience of depending on Instagram and being hacked as an influencer. I am hoping to have my account restored before the interview to avoid negative publicity. The account I registered with is under the name vvallahhi. Email: [redacted] Phone: [redacted]

Hello everyone, I have been trying to contact Instagram through various channels without success. As an influencer with a significant following of over 100k genuine followers, my Instagram account was my main source of income. Unfortunately, it got hacked, and the hacker changed all my account details, preventing me from logging in. To make matters worse, my account has been deactivated. I am concerned about what the hackers might be doing with the photos in my archive. I have an upcoming interview with Cosmopolitan about the challenges of being dependent on Instagram and experiencing an account hack as an influencer. I hope to have my account restored before the interview to avoid any negative publicity. The account I registered with is under the name "vvallahhi" using the email [redacted] and the associated phone number [redacted]2. I urgently need Instagram's assistance to regain access to my account as I have prepaid work commitments that require my attention. With my substantial following, it is crucial for me to resume my online presence promptly. Thank you.

I used to have the Instagram handle @zain, but I had to deactivate the account and forgot the email password. I created a new Instagram account with a new email and now I'm looking to reclaim my original username. This is crucial for my social media presence, especially as I'm growing my YouTube channel which has reached 5,[redacted] subscribers. I kindly request that the username @zain be re-assigned to me since my old account is deactivated and inaccessible.

Hello, I am reaching out concerning a concerning issue where someone has created a fake account using my friend's name. Approximately a week ago, my sister stumbled upon an Instagram account under the username tony.99.oconnor. This account had been viewing her Instagram stories, which raised suspicions. Initially, we thought it might be my friend creating a new account, but he does not use Instagram regularly and had an old account from last year that he no longer utilizes. After confirming it was not him behind the fake account, we attempted to report it to Instagram. Unfortunately, we were unable to find the account under that username, making it challenging to take action via the platform's reporting feature. I am reaching out for assistance as it is crucial to have this fake account removed promptly. Your support in resolving this matter and ensuring the deletion of the fake account would be greatly appreciated, as it is causing discomfort for all of us, especially my friend. Thank you for addressing this issue promptly. Best Regards, Elvira

I'm having trouble accessing my personal Instagram account because I forgot my password. I've tried recovering it through email, Facebook, and my phone number, but haven't been successful. I even asked others for help, but no luck. Can someone please assist me in recovering my account and password? My username is PABLO786KOOOP65 and I've owned this account for over a year. You can verify my ownership by contacting YABOIBRAULIO, which is my brother's account. I reside in California, US. For further communication, please reach me at [redacted]

Hello, my name is Grace Lewitzka. I recently purchased a new phone, and I am facing difficulty logging into my Instagram account. Despite multiple attempts to sign in to my account @graceysjourney, I keep receiving an error message indicating an incorrect password. I typically use four different passwords for my various social media accounts. Retrieving access to my Instagram account is crucial to me, but I am currently locked out and unable to make any more login attempts. While I am aware of my username and some possible password options, I cannot recall the email associated with this account. Despite my efforts to log in repeatedly, I keep receiving a notification instructing me to contact the Instagram help center for support, where I have been unable to find a solution. Could you kindly assist me with regaining access to my account using the following potential passwords: raz1998, tigger123, tigger1998, graceylew20? Please note my mobile number: [redacted]. Thank you in advance. Grace Lewitzka

I am concerned that our Instagram page, Stone Hollow Gardens and Shroomery, has been taken over by the username bagarmelody. I recall accessing the account about 2 1/2 to 3 weeks ago using the email [redacted] and the phone number [redacted]. This individual has renamed our page and is using our personal photos, including images of me, my wife, and our two-year-old daughter, with hashtags like Stonehollowgardens and lessons for the sparrow. Our Facebook profile under the same name has also been affected. I have tried reporting this issue multiple times with no success. I am seeking assistance in reclaiming control of our Instagram page from this individual. Please visit our Facebook page to confirm the authenticity of our claims.

I am reaching out concerning our Instagram page, Stone Hollow Gardens and Shroomery. It seems our account has been compromised and taken over by the username bagarmelody. I last accessed our page approximately 2 and a half to 3 weeks ago. The email associated with the account is [redacted] My contact number is [redacted]. Upon visiting bagarmelody's Instagram, I noticed they have posted pictures of me, my wife, and our daughter using our hashtags and content. They have even used images of our minor daughter, which is deeply concerning. Our Facebook profile under the same name has also been duplicated. I have tried reporting the issue with no resolution. Legal action might be my last resort if the matter is not resolved. I urge for assistance in reclaiming control of our Stonehollow Gardens and Shroomery Instagram account. Please review the details and the photos on our Facebook page to verify the situation. Your help in rectifying this unauthorized takeover is greatly appreciated.

Last month, I received an alarming email from Instagram about a potential hacking attempt on my account. The email contained a link to reset my password, but unfortunately, when I clicked on it, I was only led to an "Error [redacted]" page. When I tried to log back into my account, it had disappeared entirely. Even my friends couldn't find it, as it now simply displays "Instagrammer." This is devastating for me as my photography work is crucial for my livelihood. I am desperate to recover my account and would greatly appreciate any assistance. Regrettably, I have been unable to find your contact information to reach out directly. I am located in South Africa. Thank you for any help you can provide.

I woke up to find an email from Instagram notifying me that my photography account, @sheltonn_photography, was hacked. The email provided a link to reset my password, but when I clicked on it, I was directed to a blank error page. When I tried to log in to my account, I was unable to access it, and my friends couldn't find my profile either. It had been changed to "INSTAGRAMMER," but was inaccessible. This account is vital to me as it supports me financially and holds irreplaceable work. I am reaching out from South Africa, and you can contact me at [redacted] or [redacted] I have struggled to get help from Instagram directly and the Help Center has not resolved the issue. Any assistance would be greatly appreciated. Thank you, and God bless.

I am seeking assistance in reclaiming a username for business purposes. Currently, I am utilizing [redacted] and own the domain rachelwasserman.com. I am in the process of launching a business in January [redacted]. I have attempted to contact the user with the Instagram handle @rachelwasserman, which has been inactive since [redacted]. After some research, I discovered that her new handle is @rachelwassa. I reached out to her, and she agreed to transfer the @rachelwasserman handle to me (I have saved our conversation). However, her attempt to delete it resulted in a violation of Instagram rules, and now there is a risk of it disappearing. This situation is critical for my business, especially since I was tagged in three out of the four photos associated with that username. Any assistance would be greatly appreciated.

Hello, I deactivated my Instagram account two months ago and have been unsuccessful in reactivating it since. Despite online information stating accounts are not deactivated for more than a week, I have been unable to recover mine. I even created a new account to test the process and was unable to retrieve it as well. With around [redacted]/[redacted] posts, I considered Instagram safer than Facebook, and now my account seems to be lost. My username is mittal.kanishka, associated with the email address [redacted] The last email I received from Instagram was concerning a password change which I did when deactivating my account. When I attempt to create a new account using the same email, it indicates the email is in use. Furthermore, when I try to log in or reset the password, it states the username is not found. I am seeking assistance to recover my Instagram account. Thank you for your help. Sincerely, Kanishka

Hello, I am reaching out regarding my Instagram account, @Charlotte Richardson, that was hacked nearly two weeks ago. This is the second time in the past couple of months that my account has been compromised. After submitting a request form through the app, I received an email requesting a verification photo of myself holding a sheet of paper with a written code and my full name. Despite reporting the hack and temporarily disabling the account, the hacker managed to regain access. Subsequently, there is now a ban on my Instagram app on my iPhone. This ban prevents me from logging into any other accounts or creating a new one. I have not received a response to my verification photo email, and I am unable to access my accounts. I am eager to have my hacked account restored or have the ban lifted so I can use my second account or create a new one. I appreciate your prompt attention to this matter. Thank you.