Instagram Customer Service Issues

I came across a Black Friday sale on Dr. Marten boots advertised on Instagram last month. Assuming it was a legitimate reseller, I decided to make a purchase. However, after being charged for my order, I realized I was being scammed by the "company." Despite my attempts to contact them for an order confirmation, I received no response and it's clear I have fallen victim to a fraudulent scheme. I am looking to reach out to Instagram to address this issue and inquire about possible solutions. If Instagram endorses advertisers, they should take responsibility for ensuring their legitimacy to protect users like me. I hope to either receive clarification from Instagram or their support in recovering funds from the deceitful company they allowed to advertise on their platform.

Hello, my name is Heather N. and I am from the United States. Lately, I've been struggling with logging into my account. I noticed I was being followed by many bots, so I changed my password and temporarily deactivated my account on December 14, [redacted], hoping the bots would disappear upon reactivation. However, when I tried to log back in the next day, I got messages saying "No users found" and "incorrect password" as I had forgotten my new password. Despite reaching out to Instagram through various channels and filling out multiple support forms, I didn't receive any assistance. Another user with a similar issue was able to recover their account after two months through a specific email from Instagram that included a link to reactivate the account. I have been repeatedly filling out support forms in the hopes of receiving this email with the link. My username is hcdduh, the email associated with my account is [redacted], and I signed up using an iPhone in March [redacted]. Any help in resolving this matter would be greatly appreciated. Thank you.

I recently tried to log into my Instagram account xvisuali, and it indicated that I had been logged out. Concerned about a possible hack, I promptly changed my password and regained access. Unfortunately, I was later logged out again with a message stating that my account had been disabled for violating the terms of service. Subsequently, when attempting to log into my other account, I encountered an error message. Research suggests I may be IP banned and my account has been removed. I am unsure how this transpired and if inadvertently breaching Instagram policies, I apologize and commit to avoiding such infractions in the future. Instagram holds significant personal importance, and I am distressed by the inability to access my account or alternate ones if they are also affected. While hoping "disabled" implies a temporary situation, clarity on this matter is sought. I possess a separate email for my account, though acknowledging potential restrictions on my IP and email, which may impede communication.

Dear Instagram Support Team, I have reached out multiple times through emails, calls, and help requests, providing all the necessary details and confirming my identity, but have not received any acknowledgment or response. My Instagram account was disabled without any valid reason. As a high school student competing at a high level, many universities and potential employers rely on my Instagram for scouting and assessing my abilities. I have worked hard for years to build a following and risk losing sponsorship opportunities, income, scholarships, and job prospects due to this suspension. Despite my efforts, I have not received any assistance from Instagram, leaving me worried about potential hacking and misuse of my account details. I recently encountered a scam where someone posing as an Instagram employee requested money and personal information in exchange for restoring my account, which is unacceptable. I urge Instagram to address this issue promptly so I can focus on my academics and enjoy the upcoming holiday season without further distress. Your prompt assistance in resolving this matter is greatly appreciated.

Hello, My name is Kiana Reyes, and I have two Instagram accounts. One is "itsxkiana," which is an open account, and the other is "itsxkiana_spam," a private account. While scrolling through my feed, I was unexpectedly logged out of both accounts. When I tried to log back in, I received a message stating that both accounts have been disabled for violating terms of service, even though I believe I have not breached any rules. I have carefully reviewed the terms and conditions and am puzzled as to why this action was taken. I would appreciate it if you could provide me with further details on the reasons for the accounts' disablement. Thank you, Kiana Reyes

Hello, My name is Kiana Reyes, and I manage two Instagram accounts. One is "itsxkiana," which is public, and the other is "itsxkiana_spam," which is private. While I was browsing through my feed, I got unexpectedly logged out of both accounts. When I tried to log back in, I received a notification stating that both accounts were disabled for violating terms of service. I have reviewed the terms and have not breached any guidelines. I am puzzled about the reason for this action and would appreciate clarification on why my accounts were disabled. Thank you, Kiana Reyes

A few months ago, I made the decision to temporarily disable my Instagram account. Today, when attempting to log back in, I realized I had forgotten my password. Upon entering my e-mail address, I received a notification stating that there was no account associated with it. Thinking my account might have been deleted, I tried creating a new one, only to find out that my e-mail was already in use, which is accurate. Now I find myself stuck. I can't receive an e-mail to reset my password, and creating a new account isn't an option due to the same e-mail being linked to my disabled account. I even attempted logging in through my Facebook account, but that did not solve the issue. I am hopeful that someone here can assist me with this predicament. Thank you.

Upon attempting to use my Instagram app, I encountered difficulty accessing my account due to a disabling notification stating a violation of terms. The error message directed me to the terms of service page without specifying the exact violation. Despite my efforts to contact Instagram for clarification, no avenue for communication was found. My account is purely personal, containing only my personal photos. I am at a loss as to why it was disabled, as I have always abided by the terms of service. Losing access to my account is distressing, given its importance in connecting with loved ones and storing cherished memories, such as photos of my late pet. I seek assistance in reinstating my account and understanding the reason for its disabling. Your guidance on reaching out to Instagram for resolution would be greatly appreciated.

I recently discovered that my Instagram account has been either hacked or disabled. Upon multiple login attempts, I received an error message stating that my account was disabled for breaking terms of service without specifying the exact violation. Despite having a personal account and abiding by the terms, I am unable to contact Instagram for clarification. This is distressing as I utilize the platform to stay connected with loved ones and store precious memories, such as photos of my late cat. I urgently require access to my account and seek Instagram's assistance to resolve this issue promptly. My username on Instagram is "a.honey.badger." Should Instagram need to reach me, my email is [redacted] and my phone number is 1-[redacted].

My account was disabled unexpectedly. I was logged out one day due to an error, but I could log in on other devices except for my phone app. After three days of trying, I managed to access my account briefly. However, the following day, I was logged out again, this time receiving a message that my Instagram account was disabled. I believe it happened without me violating any guidelines or terms. I suspect my account might have been hacked. Despite filling out forms with my picture and code, I have been unsuccessful in recovering it.

Hello, I'm in the process of setting up product tagging for my Instagram business account: IG: @cravequake. My account is connected to a Facebook page named cravequake, of which I'm the admin. The FB page has a connected product catalog that is accessible in my shop. Despite having the accounts linked, I'm unable to tag products on @cravequake IG or find any options in the settings. I have also attempted to connect my products through Shopify sales channels, but it indicates that I'm ineligible for product tagging. I assure you that I am compliant with the Instagram Commerce Policy. I would appreciate your assistance in resolving this matter, as I'm eager to link my IG account to my shop catalog and utilize it as a sales outlet. Thank you.

A few days ago, I deactivated my Instagram account to take a break. After reactivating it, all was normal until today when I found out that my account has been permanently disabled. I am unsure if it was hacked as I haven't shared my password. I am upset and confused as I've never violated any terms in all the years of having my account. This seems to be a recurring issue for others, so I hope this matter can be addressed. My account username is breannaaab. Thank you for your help. - Breanna B.

Hello, I'm Endah and I'm having trouble logging into my Instagram business account. It indicates that the account deletion was requested, although I did not initiate that action. I suspect it might have been my former co-partner trying to harm my business. My account handle is @skincare.padang. Everything seemed fine last night, but now it has disappeared completely. Unfortunately, I no longer have access to the original email or phone number associated with the account. Talking to my ex-partner about this seems futile, so I am reaching out for help to reverse this situation. I am willing to provide any necessary information for assistance. Thank you for taking the time to read this. I eagerly await your response. Wishing you a great day.

Hello, I'm Brandon Wiley, the CEO of WLBC Mobile Radio, similar to iHeart Radio. I made an error applying for verification using my personal name instead of my business name, resulting in a denial. The process states I must wait 30 days, but I need verification sooner. Please visit our Instagram page and website wlbcradio.com to see why we deserve a verified account. Instagram is our main platform as it's simple, straightforward, and preferable over Facebook and Twitter for our needs. Kudos on Instagram standing out in social media. Feel free to DM me on Insta or email me. Happy Holidays. Thank you, Brandon.

This morning, I tried to open my Instagram app and found that I was logged out. When I attempted to log back in, I received a notification that my account had been disabled for violating the terms of service. Clicking on "learn more," I was informed that my account had been deleted for non-compliance with the terms. I have been a user for nearly seven years, posting infrequently and not following many accounts. There seems to be no clear reason for this action, and I am now unable to access my photos. I was using the app just yesterday without any difficulties. I have thoroughly reviewed the terms and believe I have not violated any of them. I would greatly appreciate any assistance in resolving this issue, as I am upset at the thought of losing my pictures and connections without cause. My account is marisa_allenn.

My Instagram account, Bwep_, was banned unexpectedly. Without any violations or harassment, the ban seems unjustified. The only communication I had was with my private group chat. I suspect the ban was a result of my friends jokingly reporting me excessively within the private group chat, which was meant in jest. Instagram, I kindly request assistance in restoring my account. Please reach out to me via email to resolve this matter promptly.

I recently logged out of my Instagram account to switch to my business account. However, when I tried to log back into my personal account, I kept receiving an error message saying “sorry, there was a problem with your request.” I attempted to reset my password, but I still couldn't log in. I even deleted and reinstalled the app, but the issue persists. I also encountered login problems with my business account.

Two days ago, when attempting to log into my Instagram account "ashlyn.treesa," I was informed that it had been temporarily disabled due to an alleged violation of Instagram's guidelines regarding impersonation. I want to clarify that this accusation is false. I have already submitted a complaint and provided my driver's license as proof of my identity in the hopes of expediting the account recovery process. This account is crucial for me as it allows me to stay connected with friends worldwide, and I have an important project that requires its use in the upcoming days. I am eager to know how long it will take for my petition to be reviewed. Your prompt assistance in resolving this matter is greatly appreciated. Thank you. Best regards, Ashlyn T. A.

1. I have an existing account, @lifeisdeebubbles, and had a previous account, @cool.beans075, that was hacked and deleted. I wanted to create a new account but Instagram does not allow me to do so on my device. Therefore, I created a new account successfully on a friend’s phone with the correct name and password. However, Instagram on my phone still does not let me log in to the new account, @itskarla____. I have tried logging out of @lifeisdeebubbles, deleting the app, restarting my phone, and refreshing everything, but I still cannot log in to either @itskarla____ or @lifeisdeebubbles. When I try using email addresses on file, only one email address works, which is [redacted] I have been unable to resolve this issue despite sending hand-written verification codes to prove my identity. Please assist me as I have been facing this problem for weeks now. 2. I used [redacted] and previously used @[redacted] and [redacted], all on an iPhone. 3. I have requested support for @cool.beans, @lifeisdeebubbles, and @itskarla____.

I need help accessing my Instagram account. I forgot my password and attempted to log in on a different device multiple times. After recalling my password, I received a security code via email due to suspicious login attempts, but I can no longer access that email account. I believe I am the rightful owner of the account and seek assistance in gaining access. Thank you for any help you can provide. Best regards, Matty Campbell