The following are issues that customers reported to GetHuman about Instagram customer service, archive #398. It includes a selection of 20 issue(s) reported October 5, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello,
I have been on Instagram for years. My account was mistakenly disabled on September 29, [redacted]. I post daily stories and photos related to my travel and leisure adventures, yet I am struggling to access my Instagram/Facebook account. My username is Daivycos. I have attempted to fill out the forms, but to no avail.
Thank you for your assistance.
Reported by GetHuman-cosnardd on Donnerstag, 5. Oktober 2023 20:03
I'm reaching out to address my concern about the reels feature not functioning. For the past few months, I have been unable to access the reels feature on my mobile device under the username (Jashan91). I have attempted various troubleshooting methods found online without success. I have also reported this issue to the Instagram support team, but unfortunately, I have yet to receive a resolution. I kindly request assistance with this matter at your earliest convenience.
Username: Jashan91
Email: [redacted]
Device: iPhone 13 Pro Max
Instagram app version: [redacted].1 (Latest version)
Thank you for your prompt attention to this issue.
Sincerely,
JS
Reported by GetHuman8644414 on Freitag, 6. Oktober 2023 00:26
Hello Instagram Team, please reopen my disabled account. I apologize for any mistakes made. Thank you so much!
I am unsure why my account was disabled, as I have not violated any of Instagram's rules. There are many memories tied to my Instagram account. Kindly reactivate my account. I promise to be more careful in the future to adhere to all of Instagram's guidelines.
@thareels_4x4
Reported by GetHuman8651205 on Freitag, 6. Oktober 2023 13:54
I had a Facebook account under the name Terrell VondaTee Williams. The issue arose when I was communicating with someone on Instagram with a different name, details of which are listed below. After sharing my Facebook name, I couldn't log in because I forgot my password. When I tried to reset it, the link was sent to an unfamiliar email address, as shown below. Upon informing the person on Instagram, he requested my social security number, but I declined. I suspect he tampered with my account details causing login complications. Subsequently, my Instagram account also faced similar issues. Despite my efforts to recover both accounts, I keep encountering obstacles like incorrect passwords and verification challenges leading to emails being sent to unrelated addresses and numbers. I suspect foul play and urgently seek assistance to regain access to my twilliams20045 Instagram account and Terrell VondaTee Williams Facebook account. Your help is greatly appreciated.
Reported by GetHuman8651927 on Freitag, 6. Oktober 2023 21:30
My Instagram account, 1_mxitreyi2, was hacked by a bitcoin hacker over a month ago. I have been actively trying to regain access to it ever since. The hacker changed my password, phone number, and email address, preventing me from logging in with my usual details. I have submitted the account recovery form multiple times and completed identity verification each day, but it hasn't been successful. Despite emailing Instagram security with proof of identity, I have not received a response. I am reaching out for assistance in recovering my account promptly and resetting my password. It would bring immense relief to have the proper support and resolve this distressing issue promptly.
Reported by GetHuman8653004 on Samstag, 7. Oktober 2023 19:25
Hello! My Instagram account has been disabled without explanation. We run the account baby_bum_temirtau for selling children's clothing. It has been operating for years, we use Instagram advertising, and post only children's clothing. The content has been consistent over the years. We are based in Kazakhstan. I kindly request the account to be restored as I believe we have not violated any rights. If there are any violations identified, I commit to removing/correcting them and being more attentive to the content and account management in the future. If there were any mistakes on my part, I promise not to repeat them. Please understand and restore access to the account so Instagram users can access their favorite account, which has gained respect and trust. I hope for your fairness and understanding! Sincerely, Larisa. Looking forward to your response within the specified timeframe, thank you.
Reported by GetHuman-lorikho on Sonntag, 8. Oktober 2023 04:22
Hello,
I am experiencing limitations on my Instagram account, @Histoire2Succes, today. I am unable to view my story or add descriptions to my posts.
This issue seems to have occurred after I replied to numerous comments on my account yesterday. Since I depend on Instagram for my daily work, it is essential for me to address this matter promptly.
Could you help me restore full functionality to my account at your earliest convenience? Thank you for your help in advance.
Reported by GetHuman-tchrthom on Montag, 9. Oktober 2023 08:50
My account has been disabled by mistake. I need help to recover it. My Instagram account was deactivated without warning. I am required to do mobile phone verification to log in, but my Chinese phone number is unable to receive the verification code. I am a Chinese user and due to strict internet controls, I can only access foreign websites through a VPN. However, VPN connections are unstable, so I changed IP addresses several times in a short period. This might be why my account was blocked. I enjoy using Instagram and it holds many beautiful things. Please assist me in unblocking my account. Thank you.
Reported by GetHuman-qhy on Montag, 9. Oktober 2023 14:38
Hello team,
I need assistance with recovering my hacked Instagram account. I lost access to my original email associated with the account. I don't have any photos of myself on the account and I'm an education content creator on YouTube. I've tried various methods, but I lack a backup code and the authentication app code isn't working.
Here is some relevant information:
1) Last access to the account was on October 7, [redacted].
2) Mobile number: [redacted] / Email: [redacted]
3) Device used for sign up: Xiaomi 11 Lite NE 5G
I'm hopeful that you can help me recover my account.
Reported by GetHuman8655538 on Dienstag, 10. Oktober 2023 00:24
A friend messaged me about a giveaway, and I accepted without realizing she was hacked. Now my account has been compromised, with the hacker changing my personal details like email and phone number. I am unable to access my account. I followed the steps to recover it and briefly regained access, but the hacker logged me out before I could secure it. I urgently need help to regain control of my account. Thank you.
Reported by GetHuman8655615 on Dienstag, 10. Oktober 2023 02:21
I am having trouble accessing my Instagram account. I encountered phishing attempts, and when trying to log in, I couldn't receive the confirmation code since I no longer use the phone number associated with my account. I attempted to submit a video selfie for verification, but since my account is private, I could not be recognized. Even after changing my password with the help of a friend, I still cannot access my account. Are there alternative methods available for me to regain access to my account?
Reported by GetHuman-gadieazl on Dienstag, 10. Oktober 2023 06:14
I am facing an issue with my Instagram account. Upon logging in, I received a notification about suspicious logins and was prompted to verify my account with an outdated phone number. Despite attempting to use the photo/selfie verification option for forgotten email/phone number, the email send button is unresponsive. Contacting Instagram support proved futile as no one answers the calls, directing me to the help center, which is unhelpful for account access issues. I am seeking assistance with resolving this matter.
Reported by GetHuman8657978 on Mittwoch, 11. Oktober 2023 22:27
I am unable to access my Instagram account @itsKoubi. I have attempted to log in through both the website and the app, but I am unsuccessful. Reinstalling the app did not resolve the issue. Although I can log in to a different account, I am unable to access @itsKoubi. The platform is requesting a verification code to be sent to my phone number, however, I have not received any codes despite multiple attempts to request a new one. I have spent three hours troubleshooting this problem. Can anyone assist me with this issue?
Reported by GetHuman-elankoub on Donnerstag, 12. Oktober 2023 05:30
Hello, I'm Leo Wallace-Pannell.
My secondary account "Gizmosthegreat" has recently been compromised by a hacker who has been soliciting money from my friends and followers using fraudulent tactics. Recognizing the unusual activity, people realized that the account had been hacked.
I can verify my identity by providing details such as the approximate account creation date, the original password before it was altered, the main theme of the account, as well as information regarding posts and stories. Additionally, I possess the original images on my phone along with extra photos involving the same individuals or locations featured on the account.
I own the stuffed animal, Gizmo, which is associated with the account, and can offer photographic evidence establishing my identity and involvement in the account. Moreover, my contact information, including my phone number and email, matches the information used to create the Gizmo account.
Nearly all of my followers can attest to my ownership of the account and are capable of identifying me. Unfortunately, I no longer have access to the account, and all posts have been removed. I am seeking assistance in regaining access to the account, restoring my posts, and reversing any unauthorized changes made by the hacker.
I am prepared to provide any necessary information or address further inquiries related to this incident.
Thank you for your attention to this matter. Your prompt response is greatly appreciated.
Reported by GetHuman-leowp on Donnerstag, 12. Oktober 2023 06:28
I am experiencing difficulty accessing my Instagram account with the username "anastazyyyyy" from Belarus. Both the app and browser prompt me to confirm my phone number to log in, but I never receive the verification code. Resetting the password is also unsuccessful as I do not receive any emails. The account center on Facebook is also inaccessible.
Update: I managed to log in by receiving the confirmation code on a Polish phone number. However, I am unable to link my Belarusian phone number now. There don't seem to be any restrictions on Instagram in Belarus. None of my friends are facing a similar issue. I would appreciate your assistance in resolving this matter.
Reported by GetHuman8659529 on Freitag, 13. Oktober 2023 06:48
Hello, my account is currently blocked. I would like to provide some context: I reside in Chinese Mainland and work in the foreign trade sector, necessitating the use of a VPN. This often causes network instability and results in changing IP addresses. Despite submitting a selfie and verification code, my appeal was unsuccessful. I kindly request for the account suspension to be lifted. For further communication, please reach out to me via email at [redacted]
Reported by GetHuman-zhuye on Freitag, 13. Oktober 2023 07:28
I apologize for any inconvenience. Allow me to explain my situation; I am seeking assistance in recovering my Instagram account, which I opened in [redacted]. This account holds great sentimental value for me over the past decade. Unfortunately, I am currently unable to access it due to the two-factor authentication setup, and my inability to receive text messages on my cellphone. As I do not recall the eight-digit backup code, I am reaching out to seek help from the appropriate personnel.
Instagram is a vital tool for me, enabling me to expand my horizons. I kindly request assistance in recovering my account and providing me with the necessary registration details. If feasible, I would appreciate it if the 8-digit verification code can be sent to my Google email for login access. Thank you for your anticipated help.
Reported by GetHuman8660633 on Samstag, 14. Oktober 2023 04:47
Hello team,
My Instagram account was hacked, and I lost access to my email and phone number. I do not have a photo of myself in my account.
1) The last day I accessed the account was (...).
2) Mobile/Email used to sign up was (...).
3) Username for previous support requests was (...).
4) Device used to sign up was (...).
5) New contact email is (...).
I am looking forward to your support in helping me recover my account.
Thank you,
|
Reported by GetHuman-loverins on Sonntag, 15. Oktober 2023 03:29
Hello, I wanted to let you know that my advertising account is experiencing issues with creating advertisements. This problem is impacting my business significantly as we depend on this account for our promotions. Regrettably, I have been unsuccessful in completing the necessary form to give more information about this issue. Your prompt help in addressing this matter would be highly valued. Thank you.
Reported by GetHuman8662036 on Sonntag, 15. Oktober 2023 16:46
I playfully messaged a friend during an Instagram live with a comment that violated Instagram guidelines. Following this, my account was disabled due to a report, but it was all a misunderstanding. I kindly request to regain access to my Instagram account at the earliest. Thank you.
Reported by GetHuman-fabbrigi on Montag, 16. Oktober 2023 16:40