Instagram Customer Service Issues

My Instagram is only showing "trending" songs; when I search for my favorite artists, it says "not found." I have tried rebooting my phone, reinstalling Instagram, and logging in from another device, but the issue persists. My second account works fine, but not my main one. Additionally, a song from a post I shared in the summer got deleted, which is upsetting. I reached out to Instagram support three times over the past few days but have not received a response. Also, I am unable to add music to my stories. I am unsure what to do next.

I believe my Instagram account was deactivated because of a story I posted last night in which I sarcastically said "I'm gonna kill them" regarding a construction site working 24/7 due to the approaching Olympics in France and making a lot of noise at 1 AM near my house. That story was automatically reported by Instagram, resulting in my account being blocked for 14 days. Instagram did not send any notification about this issue. My Instagram account is crucial for my music and sound engineering business, and I urgently need to regain access as I rely on it for my daily work.

Subject: Urgent Help Needed to Recover Hacked Instagram Account To the Instagram Team, I urgently need assistance in recovering my hacked Instagram account. Someone has gained unauthorized access to my account and is misusing my uploaded images. Despite my attempts to recover the account, I have been unsuccessful as the hacker has made changes, such as updating the contact number for OTP and altering recovery settings. I kindly request your help in regaining access to my Instagram account as soon as possible. The hacker has even shared these misused images with my family and friends in attempts to compromise their accounts. Attached, you will find a screenshot of the misused images. Instagram Username: viveksharma6764 Thank you for your prompt attention to this matter. Best regards, Vivek S.

I recently received an email stating that my account is temporarily suspended. After trying to file an appeal by clicking the link provided, I did not receive the verification code on my phone. I attempted multiple times, but now it tells me to try again in 24 hours. Could you please assist me in recovering my account? Can you resend the verification link to my email address? I am eager to receive your response. Thank you in advance for your help.

Hello Instagram support team, I am reaching out regarding my inability to access the real interface on the app for over a year now. Initially, I had no issues using this feature, but it suddenly stopped working three months after its release. I miss creating and viewing these videos. My account handle is @lisalesca_. Thank you for your assistance. Regards, Lisa L.

I am experiencing an issue with my Instagram account. Approximately five days ago, all the regular music from the music option vanished. I am unable to search for any song or artist, add songs to my story, or notes. I have attempted troubleshooting steps such as restarting my phone, logging out and back into my account, deleting and reinstalling the app, switching to a business account and back to a private account to confirm my account type. I have reported this problem to Instagram multiple times and sent them an email, but unfortunately, I have not received any responses or solutions yet. The music feature is still inaccessible. I would appreciate any help in resolving this matter to regain access to the music feature on my account.

Hello! I am in need of assistance. I registered my account successfully on September 26, [redacted]. After connecting with two or three friends and following some of my favorite celebrities without posting, my account was unexpectedly blocked on September 27. The login screen mentioned the option to appeal. However, despite passing the email verification, I encountered difficulties in receiving the SMS for mobile verification, leaving me feeling helpless and anxious. I can confirm the account is mine and secure. Is there a solution available to unblock my account? Your help in resolving this matter is greatly appreciated. I am eager for your response! Thank you.

Subject: Urgent: Compromised Instagram Account Dear Instagram Support Team, I am writing to report a serious issue with my Instagram account, _.gforgauri.__, which has been compromised. My recovery email and phone number were changed without my authorization, leading to me being locked out of my account. This breach has raised concerns about the misuse of my personal information. I have attached my ID for identity verification and seek your immediate help to regain control of my account and revert the original contact details. Your prompt attention to this matter is crucial in preventing further unauthorized access. Please contact me at [redacted] for any necessary communication. Thank you for your assistance. Regards, G.D.

Hello, I'm Bhavik Patel and I need help with my hacked Instagram account. The hacker turned on Multifactor authentication, and I no longer have access to the app or backup codes. I'd like to regain access to my account. My email for Facebook and Instagram is [redacted], and my phone number is [redacted].

As a social media influencer with an Instagram account, I have been dealing with a fake account impersonating me since [redacted]. This imposter is scamming people by offering to sell my nudes through a link, claiming to have taken images from my onlyfans page. Despite reporting the fake account numerous times, along with at least 50 of my followers doing the same, Instagram has not taken any action. The situation has escalated to the point where the fake account is sharing intimate photos and engaging in sexually harassing behavior. I feel disgusted, angry, and powerless in this situation, with no way to reach Instagram other than through the app's reporting function. My reports are being ignored or dismissed without review, even with over 50 submissions from myself and my followers in a single day. Any assistance to address this issue would be greatly appreciated. My real Instagram handle is @kraftikassi, while the fake account is @kraftikassi_.

I have been temporarily blocked twice in the last two weeks, which has never happened to me in all the years I've been using Instagram. There is an option to "tell us" if you disagree with the block, but I couldn't find where to provide an explanation. This time, I used the word "FRIGGIN" while talking to a family friend, as it is a term of endearment in our Italian group. The use of this word is rooted in a humorous anecdote from 30 years ago. It is frustrating not being able to use certain words when they hold personal meaning, especially when I don't use explicit language. Does Instagram assess content? Do they consider words with double meanings or cultural nuances? It is unclear why certain words are forbidden while others are widely used in various contexts. If I don't receive a satisfactory explanation this time, I will take further action beyond social media. Instagram has been vital for communicating within my group, and I hope to resolve this issue promptly.

Hello, I need help with the music feature for Instagram stories. On my personal account, I have a wide selection of music in the "music" section. However, on another account I have, the suggested music does not match my usual preferences. It used to work fine before, but today when I tried to choose a song by "Little Mix," it says it can't be found, even though I can find it on my personal account.

I'm having trouble accessing my account @romain_n14. Every time I try, it shows "unable to refresh feed" and redirects me to a page that never loads, only to then display "an error occurred." I have verified my passwords and usernames, attempted to uninstall the app, tried to log in through the website, and even on another phone, but the issue persists. My account remains visible to other users, so I assume it hasn't been deleted. I can, however, log in to other accounts without any issues.

Dear Sir, My name is Ritpal Singh, and on 14/08/[redacted], I submitted a complaint to Instagram about an unauthorized account named "dram_badmash" using my picture as a profile photo. This account has been posting inappropriate videos without my consent, which is a serious issue. I kindly request information on how to contact the individual behind this account, particularly if their phone number ends in 93. I urge you to promptly remove all content associated with this account. I have also reported this matter to cybercrime authorities, and I have attached evidence for your reference. Thank you.

Dear Team, I am concerned about my reels feature not working. I have been unable to access the reels feature on my mobile using the username Jashan91 for the last few months. Despite trying various troubleshooting methods from Google and other platforms, the issue persists. I have already reported this problem to the Instagram team, but a solution is still pending. I seek your assistance to resolve this matter promptly. Username: Jashan91 Email: [redacted] Device: iPhone 13 Pro Max Instagram app version: [redacted].1 (Latest version) Thank you for your immediate attention. Sincerely, Jashandeep Singh

Hello, I kindly ask for a response, please. I have been trying to reach you in various ways for over a dozen times, but unfortunately, I have not received any response from you. My former account, Rayanzdr54, was disabled by Instagram following a report in mid-August after my account was suspended without any feedback since the end of February. I have been trying to contact you since late February, but unfortunately, I have not been able to get a response from you or reach you by phone. My account was deactivated due to violations of the rules, even though I always behaved respectfully and never violated them. It is mentioned that after [redacted] days, it is no longer possible to request to recover the account. It's not my fault if your system is not working properly. I contacted you on the first day of the issue, so please reply and restore my account promptly. It is urgent and essential for me. I don't have time to waste pursuing legal action when it's a problem with your system. Thank you in advance for your response. Have a good evening. Please reply to me again, sincerely, Rayan.

My Instagram was originally ja_vsegda_stoboi but it has been changed 5 times, and now it's 1.__ja_vsegd5stoboi_.1. Someone sent me a message with a picture in Estonian saying, "Guess and win [redacted] euros." I asked who it was, and they demanded 40 euros to confirm the selection, forcing me to change my email on my Instagram, saying I won't receive the prize otherwise. Their Instagram account is 1.gventinriinusvilta1. I'm trying to recover my account and they are asking for a 6-digit confirmation code. Supposedly, Instagram support contacted me with the number +[redacted] [redacted], telling me to buy a form for 50 euros to fill out. I'm unsure if this is a scam.

Dear Instagram Team, I am writing to seek your assistance as my Instagram account has been compromised. Unfortunately, I am unable to access my account due to the unauthorized changes made by the hacker. They have altered my username, password, backup email, and phone number, making it impossible for me to regain control. My original Instagram ID was balanceddietsbyanchal, which has now been changed to balanceddletsbyancha1 by the hacker. Even my backup codes are not proving to be helpful in this situation. I kindly request your support in recovering my account. Thank you for your attention to this matter. Best regards, Anchal Seth

Hello, I'm reaching out because today my Instagram account, SyferMakeup, was hacked. This account is crucial for my business as it contains my portfolio and contacts. The hacker changed the linked email address to [redacted], leaving me unable to access my account at [redacted] I urgently need help to recover my account, as it is my primary means of maintaining self-employment, particularly since I am heavily pregnant. Your assistance in resolving this matter would be greatly appreciated. Thank you. Best regards, Silvia

Hello, My name is Soudeh, and unfortunately, my Instagram account was hacked on September 26th. The hacker changed the email address, phone number, and set up two-factor authentication on the account. I have been trying to recover my account since then by submitting a selfie video, but kept receiving an error message until tonight. I was finally able to change the password, but since all the account information was modified by the hacker, they quickly changed the ID and password back. I have a screenshot of when I logged in. Please assist me in removing them from my account.