The following are issues that customers reported to GetHuman about Instagram customer service, archive #399. It includes a selection of 20 issue(s) reported October 16, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My account got deactivated because of a post that did not violate any guidelines. It was a TikTok video showing shoes and a winter faux fur cape my husband gave me as a gift. There was music added, but I don't think it warranted deactivation. I suspect someone I know reported it intentionally. My Instagram is only for family photos and videos of my kids and late father. Like others, I use it to preserve and share memories with loved ones. Some of these memories are irreplaceable, and I'd like to reactivate my account. I'm willing to provide any necessary details like my full name, ID, and email to regain access and retrieve my cherished memories.
Reported by GetHuman8663047 on Monday, October 16, 2023 7:32 PM
I paid for advertising promotion on Instagram. The money was deducted, but the ad promotion was not launched. When I tried to submit a request on the official page, it required an email linked to the account for a response. However, my email is already linked, but the support site disagrees. Hence, I cannot submit a request for the specific type I need. When I try other request types, it says the wrong type was selected.
Reported by GetHuman-rayza on Tuesday, October 17, 2023 2:13 PM
I forgot the password for my Instagram account. I followed the steps and clicked on "Forgot Password," but encountered issues with the two options provided.
The first option is sending a code via mobile phone number. However, even though it indicates that the code has been sent, I do not receive anything on my phone.
The second choice is sending a code via email. After clicking "Send me a code," a notification says the code has been sent to my email, but when I check, I find nothing.
The main issue that needs to be addressed is the failure to receive a code on both my email and phone number to reset the password. Please ensure that the code is successfully sent to either option for me to recover my account.
Reported by GetHuman-tgfpsych on Wednesday, October 18, 2023 7:19 PM
I need assistance with my hacked Instagram account. Despite trying various steps outlined in the help center, I have been unsuccessful in recovering it.
Instagram ID: saibharath54
I recently received the following message regarding the unauthorized change of email associated with my account:
"The email on your Instagram account was changed from [redacted] at 22:14 (PDT) on Monday, October 16, [redacted].
Your new email is [redacted] If you didn't change your email address, you can secure your account here."
Reported by GetHuman8666136 on Thursday, October 19, 2023 2:39 AM
Hello, I need assistance deleting my old Instagram account as I no longer require it. Unfortunately, I cannot access the account as I have forgotten the password, and the associated email is also inaccessible. In the past, Instagram allowed account verification using a passport, can this still be done? I am desperate to delete the account but unable to do so on my own. Please help.
Reported by GetHuman8666590 on Thursday, October 19, 2023 2:19 PM
Good day! Recently, I updated my iPhone software and lost all my data, with apps not being saved on iCloud. I am having trouble accessing Instagram as I forgot my password. It is asking for my old phone number, which is disconnected, while I have always used my current number, [redacted], to log into Instagram. Now, it's showing the old number which I don't even remember. Additionally, I am unable to log in through Facebook, even though it is linked to Instagram. When I try to log in through Facebook, it shows an error. My email [redacted] is not linked to Instagram. Please assist me in resolving this issue and resetting my old password. I will send a selfie photo to confirm my account ownership. I have never had issues logging into Instagram before; perhaps my account was hacked. Please help.
Reported by GetHuman8667542 on Friday, October 20, 2023 10:31 AM
I require immediate assistance with my Instagram account, as I am currently unable to access it. Whenever I attempt to log in, an error message appears, preventing me from viewing stories or checking my personal messages. This situation is concerning to me as my account contains personal data that I urgently need. The username of the account in question is "yassin.rocma." I am prepared to provide a screenshot of the issue upon request. I suspect that my account's unavailability may be related to a sensitive photo I shared during the Brussels attack incident, where a Swedish supporter was shot. Following the post of the photo depicting the deceased supporter, I lost access to my account and now continually encounter an error message.
Reported by GetHuman-ysnsyste on Friday, October 20, 2023 9:18 PM
Dear support team,
I received an email from Instagram dated 20.10.[redacted] informing me that my email had been changed to a Russian email. Given that I am not Russian and do not have any Russian email accounts, it is clear that my account has been hacked.
I require assistance in reclaiming my Instagram account under the handle "toooom.official."
The previous email linked to the account was:
[redacted]
The hacker's current email is:
[redacted]
The phone number associated with this account is:
+49 [redacted]
One hurdle I face is that I do not post photos, so I am unable to verify my account using facial recognition.
I apologize for any language errors, but I need urgent help, please.
Thank you for your support.
Reported by GetHuman8668349 on Saturday, October 21, 2023 12:21 AM
My Instagram account got hacked, and the login information was altered without my knowledge. I didn't receive any emails or messages regarding an email change request. The hacker changed the email linked to my account and posted a picture announcing a new vehicle from my account. They also posted on my story. I attempted to change my password, disable, and delete my account, but I was unsuccessful. The unauthorized posts are ongoing.
My account handle is @allikill.
Kindly contact me via email to provide guidance on the necessary actions to resolve this issue.
Reported by GetHuman-allikill on Saturday, October 21, 2023 2:21 AM
My Instagram account, chefkhaledhassan, was hacked two weeks ago, and I'm unable to recover it. The hacker changed the account's country from Egypt to Russia and set up an authenticator with a Russian email. Although I still have access to my phone numbers and old Gmail, I can't regain access due to the authenticator. I'm unable to send my ID or visa picture for verification, as Facebook does. When trying to reset the account, I encounter errors and the verification code is sent to the Russian email. In the meantime, I've created a new account, chefkhaledeltunsi. Please assist me in recovering my original account.
Reported by GetHuman8668908 on Saturday, October 21, 2023 3:28 PM
Hello Team,
I recently received the message below, and my Bitcoin Trade account was hacked:
Dear saibharath54,
The email on your Instagram account was changed from [redacted] at 22:14 (PDT) on Monday, October 16, [redacted].
Your new email is [redacted] If you didn't change your email address, you can secure your account here.
I would appreciate your assistance with this matter.
Thank you,
H.U. Sai Bharath
Reported by GetHuman8669016 on Saturday, October 21, 2023 4:45 PM
Dear Team,
I recently received a message indicating that my Instagram account was compromised and my email address was changed without my knowledge. The email on my account was updated from [redacted] to [redacted] on Monday, October 16, [redacted], at 22:14 (PDT). I did not authorize this change and suspect that my account was hacked through Bitcoin Trade. I kindly request your assistance in resolving this matter promptly. Your prompt attention to this issue is greatly appreciated.
Thank you,
H.U.Sai Bharath
Reported by GetHuman8669016 on Saturday, October 21, 2023 4:48 PM
Hello,
I need assistance with my Instagram account, @Playm0bill, which has not been functioning properly for about a week and a half. I have tried reinstalling and uninstalling it on multiple devices, but the account remains inaccessible. However, it is still visible from another account. Also, during a recent login, a confirmation code was sent from a number other than Facebook's.
(I can provide photos and videos if needed)
Regards,
Reported by GetHuman-maximebe on Monday, October 23, 2023 6:30 AM
Hello GetHuman Team,
We are urgently seeking assistance with a hacked Instagram account, which belongs to our son. The account was compromised and is now under the name james_smooth50, with all followers removed. When attempting to regain access, he inadvertently created a new account (752220k) after a password reset linked to his email address.
We are unsure how to proceed to recover his original account.
Reported by GetHuman-veramaa on Monday, October 23, 2023 11:42 AM
Greetings! I need help with my Instagram account, "mr_mrs_ablyakimovbl," which was blocked by the Instagram security service. After changing the email associated with the account, the security service locked the profile until identity confirmation through a photo with a document was completed. However, each attempted verification resulted in an error, requiring me to retry the procedure after some time, all efforts were futile. Eventually, the account was deleted. Please assist me in understanding and recovering the account, I am willing to provide all necessary information for the restoration.
Reported by GetHuman-mengazie on Tuesday, October 24, 2023 3:48 PM
I have been trying multiple times to access my Instagram account. The account is linked to my phone number. Since I forgot my password, I tried to log in using my number, but I'm not receiving the SMS with the login link. The main screen says that they have sent a password reset link to my number, but I haven't received it. I also can't log in through Facebook, it shows an error. Please help me solve this issue.
Contact number: [redacted]2
Reported by GetHuman-khortiye on Tuesday, October 24, 2023 11:16 PM
Hello,
I am experiencing issues with my Instagram account and genuinely need it to keep in touch with friends. Unfortunately, my previous accounts were blocked twice before due to changing my phone number. Dealing with this for the third time is very frustrating. I have been using my account for innocent actions such as liking posts from people I follow and messaging my close friends.
The main problem is that the SMS codes are not coming through to my phone, causing a 24-hour delay each time I request a new code. I am hoping for a solution that does not involve SMS verification, as email codes work perfectly well.
I would greatly appreciate any assistance you can provide in unblocking my account. Thank you for your help.
Sincerely,
Daisy
Reported by GetHuman-xuxinyue on Wednesday, October 25, 2023 8:22 AM
Hello,
I've been attempting to delete my Instagram account, michi.balroc, for about 3-4 hours. I am unable to do so because I do not remember my password and I no longer have access to my old phone number, [redacted]0, due to changing my contract provider. At the moment, I only have my current phone number and no email address on file. Any assistance with resolving this issue would be greatly appreciated.
Thank you,
Michael Scherzer
Reported by GetHuman-balrocm on Wednesday, October 25, 2023 6:42 PM
Hello, I created a new Instagram account a few days ago and I might have added too many people at once because now I can't access my account. Despite changing my password over 25 times, I am still unable to log back in. The error message keeps telling me to try again later or that there's an error, mostly asking me to try again in a few minutes. This has been going on for the last two days, and I really just want to regain access to my account. Thank you.
Reported by GetHuman8673894 on Thursday, October 26, 2023 12:26 AM
My account got blocked mistakenly, flagged as a bot. Despite multiple emails, no response yet. Urgently need help. Was actively using Instagram on my computer. Blockage stops me from accessing Meta Business Suite, crucial for managing my professional account. Your assistance in resolving this matter would be highly appreciated. Thank you.
Reported by GetHuman8674408 on Thursday, October 26, 2023 1:26 PM