Instagram Customer Service Issues

Archive 387

The following are issues that customers reported to GetHuman about Instagram customer service, archive #387. It includes a selection of 20 issue(s) reported July 19, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Instagram Account: mambo_italiano_1312 Instagram Email: [redacted] Instagram Phone Number: [redacted]1 Dear Sir or Madam, Today, my Instagram account was hacked, and another email and phone number were added! A report has been filed with the police (see attachment)! Please delete the account immediately as it has been hacked, and I no longer have access to it! If you need proof from the police, please send me an email so I can send you the police report. Regards
Reported by GetHuman8512686 on Wednesday, July 19, 2023 1:31 PM
My account has been hacked due to a fraudulent message from someone posing as a product promoter. The individual asked me to share my brother's UPI details for payment and then requested to update the email ID. Subsequently, I received a code and shared it, resulting in my account being compromised. I seek assistance in recovering my account, as it was manipulated under false pretenses. Account ID: shalu_solu
Reported by GetHuman-abhiruch on Wednesday, July 19, 2023 1:57 PM
I created my Instagram account through Facebook, so I didn't link it to an email or phone number. Now I can't log in. I tried the facial recognition method, but it's asking for a previous password that I never set as I didn't need one this year. I'm expecting important messages on Instagram this week that I must access. I'm willing to provide any proof of my identity if needed.
Reported by GetHuman8512943 on Wednesday, July 19, 2023 3:16 PM
Hello, my name is Nihal Vivahn. My Instagram account, nihalvivahn, has been hacked. The hacker changed my email, phone number, and password, preventing me from logging in. They are posting fraudulent content on my account. Please assist me in regaining access to my Instagram ID. My email is [redacted], and my phone number is [redacted]. On Wed, 19 Jul [redacted], 6:35 pm, Instagram, <[redacted]> sent me a notification stating that the email associated with my account was changed to [redacted] at 06:05 (PDT) on Wednesday, July 19, [redacted]. © Instagram. Meta Platforms, Inc., [redacted] Willow Road, Menlo Park, CA [redacted]. This message was intended for Nihal Vivahn at [redacted]
Reported by GetHuman8514377 on Thursday, July 20, 2023 5:49 AM
Hi, I recently discovered that my Instagram account was hacked on the night of July 15th. The hacker changed the email address, password, and even gained access to my phone. I have been unable to recover my account despite multiple attempts. I tried to submit a selfie video as per the instructions, but encountered an error each time. My username is Ihishruti81126, and my phone number is [redacted]. Your urgent assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-shrutito on Thursday, July 20, 2023 9:35 AM
Hello esteemed Instagram Team, My Instagram account agrartechnik_.osterby was stolen from me. A user named 1_offlcixl_anna_ scammed me out of my Instagram account by exchanging email addresses. I currently have no access to my account. Please report this to the police. Delete Agrartechnik Osterby with the shredder profile (machine) as well as all associated data. Please reset my account agrartechnik_.osterby to 10 weeks ago or possibly delete it. Please resolve this issue. Regards, Chris Thore Jessen
Reported by GetHuman-ctjessen on Thursday, July 20, 2023 4:07 PM
Dear Instagram Support, I have forgotten my Instagram account password after misplacing my phone. It has been 10 days, and despite recovering my registered phone number and email address, I am unable to reset my password due to some unknown settings causing constant issues. I need assistance regaining access to my Instagram account as I have not forgotten my password. Instagram Username: xoxo._.ish Registered Phone Number: (xxxxxx1226) Registered Email ID: [redacted] Contact Email ID: [redacted] Thank you.
Reported by GetHuman8515381 on Thursday, July 20, 2023 4:32 PM
Dear Sir/Madam, I am writing to report an incident that occurred yesterday evening on 19/07/[redacted]. My sister contacted me, informing me that there was a message on Instagram claiming I had invested in cryptocurrency and won a cash prize of [redacted],[redacted].02 Indian Rupees. The message included a link for further investment. My Instagram account ID is sathya.kalburgi.__. Following this message, all my friends reached out advising me to block my account. Unfortunately, I am unable to access my account now as the individual behind this has altered both the email address and phone number linked to it. This message has been sent to all my contacts on Instagram. I kindly request for the sathya.kalburgi.__ Instagram account to be promptly blocked to prevent others from falling into similar traps.
Reported by GetHuman8516935 on Friday, July 21, 2023 11:19 AM
Hello, I need assistance. I haven't logged out of my Instagram account in the last 10 months. However, I activated two-step verification on my old phone, which is now broken, and I can't retrieve the verification code. Although I don't have pictures on my main account, I have stories for close friends that contain images of myself. I attempted to log in via Facebook, but I keep receiving an error message saying, "Something went wrong, please try again." Despite my efforts, I haven't had any success resolving the issue. My Instagram username is simicdino, and I have all the necessary information except for the two-step verification code. Please help me with this matter.
Reported by GetHuman-lukamilo on Saturday, July 22, 2023 4:46 PM
I have a large number of Instagram accounts that I followed in the past but no longer wish to follow due to a change in my preferences. Attempting to unfollow them led to Instagram logging me out and displaying a message accusing me of compromising my account by sharing my password with services for likes or followers, which I did not do. My account is private, and the suggested actions to change my password ask for my current password, which I do not remember. When I try to reset my password, the page prompting for my contact information disappears too quickly for me to input anything. I value my account for its memories and connections, and I seek assistance to regain access. Thank you.
Reported by GetHuman-parrah on Saturday, July 22, 2023 9:16 PM
Hello, I am Lennart Kettenbach. I need to re-register for my account with the username "lenn.art13." Unfortunately, I don't remember the password, and my account is linked to my old mobile number 0[redacted] and not an email address, making it inaccessible. Could you please update the phone number to my new one: 0[redacted]6 or change it to my email address: [redacted]? Your assistance would be greatly appreciated. Thank you in advance. The same message in German: Hallo, ich heiße Lennart Kettenbach. Ich muss mich für mein Konto mit dem Benutzernamen "lenn.art13" erneut registrieren. Leider kenne ich das Passwort nicht und mein Konto ist noch mit meiner alten Handynummer 0[redacted] und nicht mit einer E-Mail-Adresse verknüpft, was den Zugriff verhindert. Könnten Sie bitte die Telefonnummer auf 0[redacted]6 aktualisieren oder auf die E-Mail-Adresse: [redacted] ändern? Ihre Hilfe wäre sehr willkommen. Vielen Dank im Voraus.
Reported by GetHuman-lketten on Saturday, July 22, 2023 10:41 PM
Hello, I’m J.S., an 18-year-old student from Germany. I’m in a very disappointing situation. Two weeks ago my mobile phone fell and broke. As a result, I tried to log into Instagram from my friends' phones while we were in Amsterdam with our class. I now have a new mobile, but yesterday Instagram notified me that my account will be deactivated. I’m upset because I thought I could finally use my new phone without issues. I believe this problem might be related to logging in from Amsterdam, which may have violated the terms of service. I hope you can assist me with this matter. Thank you.
Reported by GetHuman8520146 on Saturday, July 22, 2023 11:01 PM
I tried to promote a post, but it got rejected. The caption mentions "wine" and the age range was set to 18+. I am unable to edit the caption to remove the alcohol reference, and I can't re-boost the post to adjust the age range for the ad. It's crucial that this specific post is used for the ad. Can someone assist me in editing the ad request so I can reach my goal? Thank you.
Reported by GetHuman-bearcupb on Sunday, July 23, 2023 12:20 AM
Dear Instagram Team, I believe there must have been a misunderstanding as I have been a loyal Instagram user for several months and I am well aware of the platform's guidelines. If I have inadvertently violated any policies, please let me know so I can rectify the issue. I suspect that my account may have been reported by mistake. Kindly reconsider disabling my account and I hope to receive a positive response from you. Thank you, Siddharth S.
Reported by GetHuman8520424 on Sunday, July 23, 2023 4:38 AM
Hello, I am reaching out because this morning I was on a live stream with one of my friends, and we were joking around, specifically about my name. So, I posted the following comment, "I'm going to cut his balls off," clearly meant in a light-hearted manner. There was no ill intent, but now my Instagram won't work. It keeps saying unable to refresh. I would appreciate a prompt response from you and sincerely apologize if my comment was inappropriate. I want to reiterate that there was no harmful intent, and it was just a joke among friends. My Instagram account is "s.pltx". Best regards.
Reported by GetHuman-lolsasa on Sunday, July 23, 2023 11:46 AM
Dear Sir, I would like to report that my Instagram account has been hacked. It appears that the hacker may have also received my complaints about the account being compromised. Initially, I received the verification code on my email after my first complaint, but I did not receive any codes after subsequent complaints. I suspect that my account has been taken over by the hacker, who is now impersonating me and claiming that my account will be disabled due to false accusations. I am urgently seeking the Instagram support number, which I believe to be +[redacted] [redacted]. Many of my friends have been misled by the hacker, so I kindly request immediate action on my account. Both my email address and phone number associated with the account have been changed. Please assist me promptly. Instagram ID: k_h_u_s_h_95 Registered email: [redacted]
Reported by GetHuman-pkhushbu on Sunday, July 23, 2023 1:14 PM
Hello, I am reaching out to explain the situation regarding my account, @leroydnude, on your platform that was banned/suspended due to rule violations. While I admit my account was not entirely compliant and occasionally questionable, I have a reason behind it. I have a passion for nudity and the art surrounding it, enjoying sharing my world with others. Although your platform does not permit it, if you reactivate my account, I could reduce the content, for instance. There are many other accounts worse than mine, mine does not feature real people in provocative attire. Compared to others, mine is relatively tame. It is essential to realize that on Instagram, one can find much more disturbing content like fully nude real women and other similar things. I kindly ask for your consideration. Best regards, Leroydnude. *Contact me at [redacted]*
Reported by GetHuman8521510 on Sunday, July 23, 2023 8:17 PM
Hello, I am facing an issue with my Instagram account "assistancehabitat.k33". I can still access it, but I am unable to take any actions as if I have lost my connections. I have tried on different networks and devices, leading me to believe that I am experiencing an Instagram bug. Since this account is crucial for my professional activities, I would appreciate it if you could resolve this matter promptly. Regards.
Reported by GetHuman-lucasve on Sunday, July 23, 2023 8:25 PM
My account, with the nickname odry.jpg, has been compromised. Unauthorized posts and stories are appearing on my profile since someone managed to disable the two-factor authentication. The last login showing was under odry.jpg, and the last email received was from [redacted], which has also been changed without my permission. Despite trying to reset my password twice today for security, the issue persists. The account is linked to my old Moldovan number, but I now reside in England with no access to it. I am willing to provide passport details for identity verification. Your prompt response is crucial as I am deeply concerned. I trust in your integrity to resolve this matter swiftly.
Reported by GetHuman-meepmous on Monday, July 24, 2023 3:33 AM
Dear Instagram Support, I am reaching out regarding an issue with my Instagram account. It seems that my account is either disabled or suspended, and I am unsure of its current status. I previously had to reset my password due to a hacking incident, which has led to the current situation. I am seeking your help in resolving this matter promptly. Please find below my account information: Username: tanvi_sottany Email: [redacted] Contact Number: [redacted] I am aware of the high volume of requests you receive but would appreciate your urgent attention to this matter. Please inform me of any additional steps or information needed from my side, and I will provide it promptly.
Reported by GetHuman8503642 on Monday, July 24, 2023 8:33 AM

Help me with my Instagram issue

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