Instagram Customer Service Issues

Hello, I hope you are well. I wanted to bring to your attention a recent security breach affecting my online accounts, particularly my Instagram profile. Regrettably, it seems my email account was accessed without authorization. Consequently, I am currently unable to update the email associated with my Instagram account. It seems the hacker first targeted my email and then moved on to my social media accounts. I am aware of the seriousness of this situation and the risks involved with someone having unauthorized access to my personal information. I have promptly taken measures to secure my email, such as changing the password and setting up two-factor authentication. Nevertheless, due to the complexity of the issue, I cannot modify my Instagram email directly from the account settings. Therefore, I am seeking your help in alerting the Instagram support team about this breach. As a trusted contact, I am reaching out to see if you could assist in escalating this matter to the necessary channels and aiding in changing my email address. Below are the details that might be needed to start the resolution: Instagram username: @melisa.uznn Desired email for Instagram: [redacted] I would greatly appreciate your support in contacting Instagram support on my behalf, explaining the situation, and requesting their help with updating my email. If required, please share this message with the relevant Instagram representative to expedite the process. I apologize for any inconvenience and thank you for your understanding and cooperation during this challenging time. If you need more information or have any questions, please feel free to contact me. Thank you for your swift attention to this issue. I am eager to resolve this matter and secure my Instagram account promptly. Best regards,

Hello, I recently received a notification that my Instagram account, enoralblr, has been deactivated. I followed the instructions to request a review by submitting a photo with my name, username, and the code provided via email. Unfortunately, my application was denied, and my account was permanently deactivated. I reviewed the terms of use and believe there has been a misunderstanding as I always used my account personally and within the guidelines. As I am currently on a year-long trip, my account is a significant way to document my memories and stay connected with loved ones. I sincerely hope for the chance to reactivate my account. Your prompt assistance in this matter would be greatly appreciated. Thank you, Enora L.

I participated in a competition today on my account _soqhle.frk. The prize was around [redacted] euros, which I believe is the correct amount. However, after confirming the email address in my account as per instructions, the person who provided the prize now has control over my account. They changed my password, phone number, email, and even my name. I am unable to access my account anymore. I attempted video identification but it wasn't successful as there are no photos left on the account and I don't have backup codes. It is crucial for me to regain control of my account to prevent the person using the account s_e_l_i_n_a187_ from misusing it. Kindly assist me in resolving this issue. Thank you.

Dear Instagram Support, I am writing to report an issue with my Instagram account. Currently, my account seems to be disabled or suspended, and I am unsure of the status. Recently, I had my account compromised by hackers, which led me to reset my password. However, this has resulted in the current problem. I request your help in resolving this promptly. Below are my account details for your reference: Username: tanvi_sottany Email: [redacted] Contact: [redacted] I understand the high volume of requests you receive but would appreciate your urgent attention to this. Please let me know if more details are needed from me. Thank you for your support, and I anticipate your response soon.

Hello, my Instagram username is baba_.[redacted]. The account is prompting me to update my ID, but when I try to upload it, I encounter an error. Kindly assist in updating my ID from your end so my account can be reactivated. It has been disabled for quite some time. Please promptly rectify the issue and reactivate my account. I request your help in resolving this matter and activating my account as soon as possible. Thank you.

Hello, My Instagram account has been hacked. The person who hacked it changed my Gmail password and username, so I'm unable to log back in. The hacker has enabled two-factor authentication, making it difficult for me to access my account. My Instagram username is @hm__insta_qoutes_writer_143, and my email is [redacted] Please assist me in recovering my hacked account. Thank you.

My friend mentioned that Vivek put the Instagram logo as the profile picture on this account. Consequently, my account was disabled shortly after. I was informed that it would be restored within 24 hours, but it has been more than 24 hours now, and my account still hasn't been reactivated. I kindly request for the reinstatement of my account. Thank you. Hey Instagram community team, please check on my account as it is still inactive after 24 hours. I appreciate your help in resolving this issue. Please review my Instagram ID.

Hello, Instagram community team, please check my Instagram account as it is not activated after opening. I received a message thanking me for providing this information. I have been waiting for 24 hours, but the issue is not yet resolved. Please review my account. My friend Vivek advised me to use the Instagram logo as my profile picture. Shortly after changing it, my account got disabled. I was informed that it would be restored within 24 hours, but it has been more than that now. I kindly request the return of my account. Thank you.

Hello sir, My Instagram account has been hacked, and the hacker has changed my Gmail password and username, making it impossible for me to log back in. The hacker has activated two-factor authentication, so I am unable to reset my password or access my Gmail account. Please help me recover my ID: hm__insta_qoutes_writer_143. Email: [redacted] Your assistance in getting my account back would be greatly appreciated. Thank you.

Hello, I recently got a new phone and encountered an issue trying to log into my Instagram account. Unfortunately, I can't access the authenticator app on my old phone because it was reset and sold. I have my password but I'm unable to provide the backup code requested during login. Instagram suggested submitting a selfie for verification, but the AI system couldn't recognize me. My Instagram username is Alejandro.gnzs. Any help would be greatly appreciated. Thank you.

Dear Sir/Madam, I am V. Uma Devi from Tamil Nadu. My Instagram account, Umabujima, was hacked last night. The hacker changed my account name to umalixfdtex. They are using my name to ask for money from my friends and sharing my photos and videos without my permission. I kindly request your assistance in deleting this fraudulent account, umlixfdtex, as soon as possible. Here is the link to the hacked Instagram account: [redacted]. Please take immediate action to delete this account permanently. Your help with this matter is greatly appreciated. Thank you.

I received a response, but my account has not been restored. Currently, my profile appears to be empty. I kindly request assistance in resolving this issue. Thank you in advance. Regards, --- I am facing difficulty in getting my ID verified on Instagram to correct my age. I have submitted an official document for verification and have been waiting for over 24 hours without any outcome. I have attempted to fix this issue since yesterday but have not been successful.

Please provide a clear photo of your official ID showing your date of birth. Acceptable forms of identification include a birth certificate, passport, or another official ID with this information. Unofficial IDs such as a school or library card are also valid as long as they display your name, birth date, and a photo. Rest assured, your ID will be handled securely and will be deleted within 30 days after verification. In case of any difficulties, we will reach out to you via email. Thank you for your cooperation in confirming your identity.

I have been attempting to reset my Instagram password for the past two weeks. The instructions are clear, but I am facing issues. When I try to change the password on my phone, it claims to have sent an email, but I never receive it. I have tried changing my email address, and the new ones receive emails without any issues, except for the password reset emails. On the computer, a Captcha appears, but after completing it, I receive an error message saying, "Sorry, there was a problem. Please try again." When I retry, it informs me, "The captcha solution was not correct. Please try again," even though I only had to click a checkbox. I am unsure how to proceed. Your assistance is greatly appreciated.

My account @sylveiazar.makeup has been compromised by a hacker. They are posting, sharing stories, and responding to DMs pretending to be me. The hacker has access to my personal details, leading to me losing business. They are trying to scam money from my followers. Despite being confronted by friends and family over DMs, they deny any wrongdoing. As I have multiple accounts linked to the email [redacted], I fear the hacker may gain control over more of my accounts and potentially lock me out. I urgently need help to regain access and secure my accounts to protect my loved ones and myself. Thank you, Sylvia Azar

To proceed with confirming your identity, kindly provide a photo of an official ID displaying your date of birth. Accepted forms include a birth certificate or passport. Alternatively, you can use an unofficial ID like a library or school ID with your name, date of birth, and photo. Rest assured, your ID will be stored securely and deleted within 30 days post-verification. During the process, we may engage trusted service providers for assistance. If you encounter any issues, expect an email notification. Regrettably, identity confirmation is temporarily unavailable. Please retry in 24 to 36 hours.

Hello, I have been trying to access my account for a few weeks now. Unfortunately, I discovered that my account had been hacked, and the email address had been changed to one I do not recognize. I deleted it and tried to create a new one, but when I enter a password and click "next," nothing happens. I cannot access my first account anymore, and I am unable to create a second one. Why is this happening? And how can I fix it? Thank you

I live in Hungary, and back in December, everyone here got the latest Instagram notes update. They now have the ability to add music to their stories, reply to messages, and react with any emoji. Unfortunately, I don't have these options on my account. I've contacted support multiple times but haven't received a solution. I've tried logging out and back in, updating the app, and even reinstalling it, but nothing has worked. Oddly enough, if I create a new account, it has all the new features. It's frustrating that only my main account is missing out, and I'm not sure why.

I reside in Hungary, and everyone here received the Instagram Notes update in December, granting access to Instagram Story music, message replies, and emoji reactions. Unfortunately, despite numerous attempts, my account is missing these features. I have reached out multiple times for help but to no avail. I have tried logging out and back in, ensuring I have the latest update, and even reinstalling the app without success. Interestingly, a new account I created has all the updates, yet my main account remains devoid of these functionalities. I am eager to resolve this and have access to the latest updates. Thank you for any assistance.

My Instagram account has been hacked. The hacker added their email, Facebook, and two phone numbers to my account along with two-step verification. Although my email is still linked, the hacker has control. I've tried submitting a video selfie to confirm my identity, but the verification process fails. The hacker has contacted my friends requesting their numbers, and some have unknowingly shared them. I'm concerned about the hacker's intentions, especially with minors' contact information involved. I urgently need assistance in reclaiming my account and securing it from any further unauthorized access.