Instagram Customer Service Issues

Hello, I am encountering an issue with my account being disabled. One morning, upon opening Instagram, I received a message stating that I had violated guidelines. I proceeded to enter my details (name, surname, email, phone number) for verification with the promise of regaining access within 24 hours. Regrettably, this did not occur. The following day, my account vanished, and attempts at logging in through password recovery have been unsuccessful. I am reaching out as this seems to be an error, as I have never breached any guidelines and I would be disappointed to lose my profile unjustly.

I am encountering an issue with my Instagram account, hiteshbhardwaj43. I am having trouble receiving text messages. Although I can send messages and the other person receives them, I cannot view their responses. I see message notifications, but when I open the chat, the messages do not load. I have attempted various solutions like reinstalling the app, clearing the cache, deactivating and reactivating my account. I have also verified that my account has no violations. However, the problem persists, and I am unable to receive messages effectively.

Someone is using my ID on Instagram and posting my pictures and videos along with inappropriate content. They are also following my friend. Their username is cutegirlmonika420. Please delete this account as it is tarnishing my reputation as a girl. We kindly request you to delete it. Thank you.

Hello, my name is Ashley Burkhead. Last year, my account was hacked, and despite my efforts to retrieve it, it now shows as an Instagram user, implying the hacker no longer has it. I have reported this issue multiple times, but I have not regained access to my account. The account in question is Ashley_r_burkhead4. I am seeking assistance to recover my account as this situation has been incredibly distressing for me. Your help in resolving this matter would be greatly appreciated. Thank you.

Hello Instagram, I am reaching out today because I am unable to access my Instagram account. I have lost my backup codes and my two-factor authentication. I have already sent video selfies to recover my account, but I keep receiving an automated rejection email as soon as I send my selfie. I know my email, password, and ID, and I can provide any necessary information to prove my identity. Thank you.

Hello, I go by Shadia Adonis and my Instagram handle is @y.u.n.v_me. I am a freelance photoshoot model and a social media influencer for a well-known Caribbean beverage brand called RudeBoy, an events company named RoyalEventz, and I also run an online store called Goddessnesss, among other ventures. I have previously contacted you regarding my account. I am confused because I haven't posted anything recently that could violate any rules. I heavily rely on my account to showcase my work, promote my brands and businesses, keep in touch with friends and family, and share my interests. I have dedicated a lot of effort into growing my following since joining, and Instagram is my preferred platform. Can you please help me with this issue?

On June 27, [redacted], the ban on monetization and recommendations was supposed to expire. It’s already June 29, [redacted], and the ban is still in place. I request that the ban be lifted promptly. Previously, when these restrictions were active, everything worked fine. However, now it seems the ban has not lifted automatically as expected on the 27th. This absence of information is affecting my ability to connect with my followers. My posts are not showing up in their feeds, and I am not appearing in search results under my nickname. Even my mother, who uses Instagram solely to follow me, has mentioned she is missing my stories and posts in her news feed.

Subject: Urgent Assistance Needed for Hacked Instagram Account and Abusive/Misinformation Posts Dear Instagram Help Support Team, I hope this message reaches you well. I am reaching out to report a serious issue regarding my Instagram account, which has been compromised and is currently being utilized to post abusive content and spread false information related to financial matters. The impact on my reputation and the potential harm to others is deeply troubling to me. Below are the account details: Username: _palak_rathi_ Email Addresses: [redacted], [redacted] Phone Number: [redacted] Description of the situation: On July 10th, I observed unauthorized activity on my Instagram account. The hacker has been sharing abusive content and spreading misinformation about financial activities under my identity. These posts are damaging both personally and professionally, potentially misleading and defrauding unsuspecting individuals. Steps taken to address the situation: Password Reset: I tried to reset my password using the "Forgot Password" option, but the hacker changed the associated email, blocking me from receiving password reset emails. Account Recovery: I followed Instagram's account recovery process, but the hacker altered the recovery email and phone number linked to my account, hindering my recovery efforts. Reporting Abusive Content: I have reported the abusive and misleading posts using Instagram's reporting feature. However, due to the compromised nature of my account, I am uncertain about the effectiveness of these reports. Given the seriousness of this issue, I urgently seek your intervention and support in resolving this matter. Swift removal of the abusive posts is vital to prevent further harm. I also implore you to thoroughly investigate the incident and take appropriate actions against the individual(s) behind this attack. I trust in Instagram's dedication to user safety and content integrity. I am willing to cooperate and provide any necessary information to aid in the investigation. Your prompt attention to this matter is greatly appreciated. The dissemination of abusive and false content from my account violates Instagram's community guidelines and poses a risk to others. I believe in your commitment to user safety and am counting on your swift resolution. Thank you for your assistance. Warm regards, Palak Ashish Rathi Email: [redacted] Contact no. [redacted]

Please provide a clear photo of your official ID displaying your date of birth. Accepted forms of identification include a birth certificate, passport, or other official ID. You can also use an unofficial ID like a school or library card, as long as it includes your name, date of birth, and a photo. Rest assured, your ID will be securely stored and will be deleted within 30 days after verification. In case of any problems, we will contact you via email. Trusted service providers might assist in reviewing your information. Kindly upload the required photo for verification purposes.

Hello, My mom recently got a new phone and attempted to set up her old Instagram account on it. Unfortunately, she forgot the password and encountered an issue when trying to reset it. Despite making several unsuccessful attempts, we are unable to access her old account. The reset information is being sent to an unfamiliar email address, [redacted], which we do not recognize or have access to. We are hoping for assistance in recovering her old account with the username "luna___s". The correct email associated with my mom's account is [redacted] Thank you for your help. Best regards, Anastasija

Hello! I'm having trouble accessing my Instagram account. I don't understand why it's asking for my phone number to verify the connection. I enter 07 72 55 03 80, but I never receive the 6-digit confirmation code. I just want to know if my account is banned or not... I really need to recover my account as I also use it for work... Not being able to use my account is causing issues. Could you please help me as soon as possible? Thank you. M.Clement LABESSOUILLE.

Good day, my name is Elena Stepanova. I own the account @stepashka6_. I am contacting customer support because on July 11th, my account was blocked possibly due to a system error or hacking incident. I follow the rules of Instagram* and have not violated them, so the block may have been a misunderstanding. I kindly request the unblocking of my account. I assure compliance with all community guidelines.

I am having trouble accessing my Instagram account because I lost the phone linked to it and can't receive the verification code. Despite trying to reset my password via email and log in using Facebook, I still need the verification code from the lost phone. I've searched through Instagram's help center for a solution with no success. I lost access to my Instagram due to the missing linked phone number. Please send a recovery code to my email address, [redacted], so I can log in, remove the old number, and update my current one.

Hello, I am reaching out to you because recently, my Instagram account has been blocked due to suspicious activity. I am being asked to confirm my identity either through SMS or by providing a photo if my account has one. Unfortunately, I do not have any photos on my account (except for the profile picture) nor access to the old phone number linked to my account, 06.50.79.07.66. Can you help me? New phone number: 07.65.53.69.35 Username: mathias_elek Thank you in advance, Mathias Elek

Dear support team, I am reaching out for urgent assistance regarding a distressing situation. Recently, I was deceived by a fraudulent individual on Instagram under the username e_hannah111. Sadly, I engaged with this person via Snapchat under the alias e_hannah71, mistakenly believing it was a genuine connection. Regrettably, I shared inappropriate images, and now I am being threatened by the scammer to expose this content to my Instagram followers unless I pay them with Steam Cards. The individual, despite appearing Indian, is not local to my area, which complicates matters further. I am reluctant to comply with their demands as there is no guarantee of deletion once paid. My utmost concern is the potential harm this may cause to my reputation. Please, I implore your swift intervention in resolving this distressing predicament. Thank you sincerely for your anticipated prompt assistance.

My account was hacked in the past, and the hacker replaced my phone number with their own in my personal details, which is now linked to two-factor authentication. Even though I have my username and password, I can't access my account because it keeps asking for a security code sent to the scammer's number. I need assistance to resolve this issue and disable two-factor authentication to revert back to a single authentication method using my own number.

My account has been compromised, and I am unable to access it currently. Someone created a fraudulent account using my sister's identity, requesting me to support them as an influencer. They instructed me to link their email address, [redacted], to my account. I replaced my original email, [redacted], with the fake one. Subsequently, multiple accounts were added through this false email, and now I cannot log in. Although I recall my password, the system indicates that I am logged in on another device and requires authorization to proceed with my login attempts, which has not been granted.

I am unable to access my account as it seems to have been deactivated without any explanation. I provided proof of my identity yesterday around the same time, but I have not received any response. I am concerned about my over 10 thousand posts and would like to retrieve the photos from my account, particularly those of my deceased parents and my daughter's baby photos. I usually log in using my Facebook account linked to [redacted] Please reach out to me with instructions on how to recover my account and access my important photos. Your assistance in this matter would be greatly appreciated. Best, Cal S.

User: Sabina K. Phone: +[redacted]48 In [redacted], I opened an account and provided a phone number and email address, [redacted], for verification. Unfortunately, I have lost access to the email address. I am trying to restore my account as I have forgotten the password, but I am not receiving the confirmation code on my phone even though it is supposed to be sent. My account was last accessed from a Samsung A 18+ and an iPhone 7. Additionally, my account is linked to Facebook, but I am unable to access my Instagram through that platform.

I am confused about why my Instagram account keeps getting disabled. I take all the photos myself and own the copyright to them. I always follow Instagram's terms of use and have not violated any intellectual property rights. I would appreciate it if you could review my account. I have been running my luxury business on Instagram since [redacted]. I am a certified luxury goods appraiser. I am unsure why Instagram suspects me of selling counterfeit goods. However, all the items I sell are authentic. They accuse me of selling fakes without any proof, which is distressing and unfair. I feel hurt by this situation and do not want to see my hard work of four years go to waste.