The following are issues that customers reported to GetHuman about Instagram customer service, archive #384. It includes a selection of 20 issue(s) reported July 2, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, Instagram Company. I encountered an issue with my Instagram account two weeks ago. After posting a comment, my account would get banned from commenting, not just temporarily. This happened weekly, and I was banned twice in a row. Subsequently, Instagram closed my account, claiming there was pornographic content, which I did not post. My account name is wpwo76. I urge you to thoroughly investigate my account. I want to regain access and address the banning problem. I maintain a clean account and adhere to Instagram's policies. Please help me secure my account and address this matter swiftly. My pseudonym within the account is ಚಿದಾನೆ ಮರವಾನ್. Thank you.
Reported by GetHuman-fheqcd on dimanche 2 juillet 2023 19:04
En tant que tatoueur, l'utilisation d'Instagram est essentielle pour promouvoir votre travail et planifier vos rendez-vous. Malheureusement, vous rencontrez des difficultés avec la censure de vos photos montrant des tatouages sur le buste ou le torse de vos clientes en raison de la politique d'Instagram sur la nudité. Même en prenant des mesures pour cacher les tétons, votre compte est pénalisé et vos photos sont considérées comme montrant des actes sexuels ou de la nudité. Vous cherchez à comprendre pourquoi votre contenu est bloqué alors que d'autres tatoueurs semblent publier des images similaires sans problème. Malgré vos tentatives pour rectifier la situation, rien n'a changé. Vous vous demandez comment contacter Instagram pour résoudre ce problème.
Reported by GetHuman-zacsk on lundi 3 juillet 2023 18:36
Dear Instagram Support Team,
I am reaching out to report a serious issue with my Instagram account. It has been compromised by unauthorized individuals, leaving me unable to access it. I suspect malicious actors have gained control, and I have been unsuccessful in recovering it through standard methods. I urgently seek your assistance in regaining access and securing my account. My account details are as follows: Username: pyt.janasia. I trust in your prompt investigation and resolution of this matter. I am willing to provide any necessary information to aid in the recovery process. Thank you for your attention to this urgent issue.
Sincerely,
Janasia G.
Reported by GetHuman-geterjan on lundi 3 juillet 2023 22:29
I am looking to regain access to my Instagram account, pooyadarius (Pooya Darius Naderi). Unfortunately, I am unable to do so because my previous phone number [redacted] is no longer in use and I no longer have access to the university email linked to the account. This has caused a roadblock for me to proceed with the two-factor authentication required to reset my password, log in to my account, and update my contact details. I am prepared to verify my identity and provide my new phone number for verification purposes. Is there a solution to this issue? If not, could you advise me on the process to close this account?
Reported by GetHuman8477698 on mardi 4 juillet 2023 01:10
Hello,
My account rene__pasqual has been hacked. My settings and username have been changed to renepasqual.___ here. My old email address was [redacted], and I would like to be contacted at the email provided above to restore my account. Please assist me.
My callback number is [redacted].
IMG_4659.jpeg
This is my account that I can no longer access.
Username changed
Email changed
Password changed by hacker
Please help me restore my account. My friends have already reported it.
Please contact me at my email [redacted]
Or +[redacted][redacted]
Best regards,
René Pasqual
Reported by GetHuman-renepm on mardi 4 juillet 2023 09:39
After receiving a message from my cousin asking me to verify her account through a password reset link, I fell for the scam and shared the link. As a result, my password was changed by the hacker, and I was logged out of my account. Despite multiple attempts through the biometric process, I have been unable to regain access. I have reached out to the help center with two complaints attaching all the evidence, but have not received a response. I am seeking assistance from a human to resolve this issue and regain access to my account.
Reported by GetHuman-zainlok on mardi 4 juillet 2023 10:13
My business Instagram account, keepsakegift.co.uk, got hacked last Sunday afternoon. The hackers changed the phone number, preventing me from receiving verification codes. I asked two friends to confirm my identity, but one friend hasn't received the link yet, and the 48-hour window for confirmation ends later today. This situation is frustrating because I use the account to showcase new products and customized gifts. I'm going in circles trying to resolve this issue since I didn't have two-factor authentication set up. I'm unable to contact Instagram directly, and I'm unsure how else to regain access to my account.
Reported by GetHuman8238125 on mardi 4 juillet 2023 11:20
I have been unable to access my Instagram account for the past two days. Here is a detailed explanation: I attempted to change my password, but I had enabled two-factor authentication. Unfortunately, I can no longer access the mobile duo app as I got a new phone and do not have the activation code or QR code necessary to log in. This has left me locked out of my Instagram account, which I use to share photos from my hikes. I am seeking assistance in recovering my account. Is it possible to disable the two-factor authentication or can you offer any other solutions? Thank you in advance. My Instagram handle is: _lo.lotte__
Reported by GetHuman8478543 on mardi 4 juillet 2023 13:18
My Instagram account is not showing, it has been disabled, which is why I am unable to log into my account. I no longer have access to the Gmail account linked to my ID or the associated phone number. I have been trying for days to recover my Instagram account without success. I would like to log in with a different email on my account. If there has been any unusual activity, I apologize. Please help me recover my Instagram account. My Instagram ID is _dream_girl_482.
Reported by GetHuman8479738 on mercredi 5 juillet 2023 04:18
Hello! My name is Polina. Unfortunately, my Instagram account @polina_live was hacked, and scammers are requesting money from my followers under the guise of needing funds for my mom's compressor. The hackers have linked their email and phone number to my account, making it difficult for me to regain control. When I tried to access my account, I discovered that it no longer exists. The email associated with my Instagram was [redacted] Initially, my account was named cosmic_ray_shower, but I changed it to polina_live this month. I have attached a screenshot of a message from [redacted] confirming that the account was linked to my email. I have also shared a video through my friends' stories, warning people not to send money as my account was hacked. Unfortunately, I don't recall the phone number connected to Instagram since I changed it four times in five years. Please assist me in recovering my account as it contains cherished photos and videos.
Reported by GetHuman8481193 on mercredi 5 juillet 2023 17:49
Mes 2 comptes, mary33andre et marieb9792, ont été bloqués. J'ai oublié mon mot de passe, m'empêchant ainsi de le réinitialiser. J'aimerais recevoir un lien unique pour changer les mots de passe de mes 2 comptes, car les aides de Facebook ne résolvent pas mon problème de connexion. Mes emails de réclamation sont restés sans réponse. J'ai signalé un comportement inacceptable sur mon compte mary33andre, mais aucune action n'a été entreprise depuis plus d'un mois. Malgré mes blocages, la personne en question est toujours active sur Instagram. J'espère que vous prendrez en considération mes demandes en m'envoyant un lien pour accéder à mes comptes et en agissant contre ce comportement douteux. Marie Bebin
Reported by GetHuman8203309 on mercredi 5 juillet 2023 18:03
I need assistance in recovering my Instagram account, laurajobrien5. Yesterday, as I was changing my password, everything seemed to go smoothly. However, after completing the process, I was logged out of my account and couldn't log back in with the new password. I was then asked to do a face video for confirmation, which took a while and was eventually rejected via email. I am looking for direct and effective help to regain access to my account as my followers can still see it. I am having trouble with the two-step authentication and do not recall the series of 8 numbers requested. I am hesitant to do the face recognition video again in case it's rejected once more. Please provide me with an alternative method to verify my ownership of the account laurajobrien5. I would appreciate any help in resolving this issue promptly.
Reported by GetHuman8482995 on jeudi 6 juillet 2023 12:16
My account has been disabled, and I'm unsure of the reason. Every time I attempt to log in, I encounter the message:
"We’re reviewing your info
It usually takes us around a day. We’ll notify you when the review is finished. If we can confirm your info, you’ll be able to use Instagram again. If we can’t, your account will be permanently disabled."
I've been a dedicated user for years, and losing all my data is devastating. I deeply wish for it to be restored as it holds great significance for me. Thank you.
Reported by GetHuman8483353 on jeudi 6 juillet 2023 14:33
Hello Instagram Team, last month I temporarily deleted my account. Now, when I try to log in, it says the username doesn't exist, as if it were permanently deleted. I am sure I only did a temporary deletion to log in later. I am unable to access my account now. Please assist me in resolving this issue as the account is important to me with valuable content. I hope for your prompt attention to this matter. Thank you.
Reported by GetHuman-rounakba on vendredi 7 juillet 2023 06:45
Hello, I recently accessed Instagram on my computer but got logged out due to suspicious activity. Now, whenever I try to log in on any device, I can't get in. I tried to use my phone number for verification, but the old numbers are showing up, and I can't access them. Strangely, when I attempt to log in with my current phone number, it leads me to the verification page with the old numbers. My username is lachiechallenger, linked with my Facebook as Lachie Challenger. The phone number associated is +61 [redacted] [redacted] [redacted], and the email might be [redacted] Any help would be greatly appreciated. Thanks, Lachie.
Reported by GetHuman-challenl on vendredi 7 juillet 2023 06:59
Hello,
I am currently unable to access my Instagram account due to issues with Google Authenticator. I had used Google Authenticator previously but decided to delete it from the app. Regrettably, I forgot to disable the two-factor authentication on Instagram. Now, I am being asked for the Google Authenticator code when trying to log in without having access to it. Unfortunately, I also do not have the backup code.
I have my Instagram account linked to my Facebook. How can I prove to Instagram that I am the legitimate user?
Thank you,
Quentin
Reported by GetHuman8485621 on vendredi 7 juillet 2023 12:20
Dear sirs,
I am writing regarding my Instagram account, @Uliana_makarenko_model, as I have encountered an issue. On the morning of July 5th, I noticed that one of my posts, which had been at the top of my feed for years, had disappeared from my account without any notification of a violation of Instagram rules. I did not delete it accidentally as I checked the bin, which is empty, and it indicates no deletions on my end.
I am quite dismayed as this particular post held significant sentimental value to me with many likes, comments, saves, and reposts. I am seeking assistance in understanding what has happened and if there is a way to recover it. I have already reached out to Instagram support service directly from my account on 05.07.23 with a screenshot of the post, but have not received a response as of yet.
I eagerly await clarification on this matter.
Thank you,
Best regards,
Yurii Makarenko
Reported by GetHuman8485664 on vendredi 7 juillet 2023 12:45
My account was disabled unfairly. I am appealing this decision as a victim of cyberbullying. I face constant harassment on Instagram, and when I defend myself, my comments and account are reported as spam repeatedly. It's unjust that those harassing me keep their accounts while I lose mine. My Instagram account is vital for my work as a content creator in a metaverse community, supporting myself and my family. Its absence is costing me income. I am willing to change the name to avoid trolls but I need my account reinstated for my livelihood.
Reported by GetHuman8486002 on vendredi 7 juillet 2023 15:01
There has been an ongoing issue with my ex, Drew Skinner, who in the last two months has created fraudulent accounts using my name, Destiny Chandler, to post inappropriate content with offensive comments, causing me distress. The first incident was reported and removed swiftly on June 8th. Unfortunately, on July 6th, a new account was created, @destinychandlerstruth, which displayed explicit images and personal information that took too long to be taken down despite numerous reports. I fear he will continue this behavior affecting my reputation and personal life. Law enforcement is involved, but I am reaching out to report the inefficiency in resolving this with your customer service. Despite attempts to contact you, I have been unable to reach anyone for assistance. This situation has impacted my studies, work, and well-being. I urge for better support to prevent such incidents in the future.
Reported by GetHuman8486508 on vendredi 7 juillet 2023 17:56
Hello, I encountered an issue with my Instagram account. While trying to enhance security, I got unexpectedly logged out before finalizing the setup of a 6-digit security code due to suspected hacking. Now, upon logging back in, I am prompted for the missing 6-digit code. I seek assistance in regaining access to my account to secure it with the code and change the password. If possible, could you facilitate access or provide guidance on resolving this matter?
My Instagram username is aledal_photo. The associated email is [redacted], and the linked phone number is +[redacted].
Thank you, Aleksander Oftedal
Reported by GetHuman8487849 on samedi 8 juillet 2023 07:26