Instagram Customer Service Issues

Hello Instagram, I am concerned about the status of my account. I appreciate following our community guidelines. Can you please help me understand what actions I can take in case any of my posts do not comply with Instagram's standards and how it may affect my account? Also, I would like to know what my options are if a post is removed or if I disagree with any decisions made by Instagram. Lastly, I would like to know the procedure if Instagram believes that any of my posts could pose a risk to the community. Your help on these queries will be much appreciated. Thank you. @includeUser [redacted]

Hello, My contract mobile number has changed, and unfortunately, I forgot to update it! 1.) Old mobile number: 0[redacted]0 (I cannot be reached on this number anymore). 2.) New mobile number: 0[redacted]7 (Very important!) And my current email on Instagram is [redacted] However, the email no longer exists as it has become inactive. Therefore, it is no longer accessible on GMX.de, meaning if I receive a "forgot password" code, I won't be able to receive it. I would like this to be updated. Actually, this is the current email: [redacted] That's all. Thank you! Kind regards, Sebastian Thiel

Hello, I am writing to report that my Instagram account, @gladys__isabelle_peltier, has been hacked. The hacker changed my email address from [redacted] to [redacted] I kindly request to have my original email address, [redacted], reinstated so that I can reset my password. Alternatively, could you please send me a login link while ensuring the hacker's email address is removed from the account. I have attempted to reset my password, but error messages continue to appear. Thank you in advance for your assistance. Gladys Peltier

Dear Sir or Madam, I am writing to report that my Instagram account has been hacked. I am unable to access it and cannot delete or modify anything as the hacker has changed my email address, redirecting all codes there instead, which is not mine. I urgently seek assistance as the hacker is posting malicious content on my profile, causing me distress. Is there a way for you to help me delete my account entirely? I would greatly appreciate a prompt response. Thank you in advance. Sincerely, Kim Sarah W.

Hello, I am seeking assistance in obtaining the account information of my daughter. Unfortunately, she has been missing from our home, and we suspect that she may have been abducted. Her account is registered under the name Mr. Slok_11111. We have filed a report with the police, and they are currently investigating. However, it has been six days, and we have not received any leads. As a software developer, I am hopeful that you can provide us with the necessary details to locate my daughter and bring her home safe. Thank you for your help.

In early [redacted], someone attempted to access my Instagram account, prompting me to immediately change my email and password to a random combination for security. Without logging out on my phone, I didn't realize the details I altered. It wasn't until November [redacted] when I purchased a new phone, logged out of the old one, and encountered login issues on Instagram. Despite various verification attempts, including taking a selfie, I face challenges due to forgetting the current password set over two years ago. Although I can provide my passport matching my username, which is my full name, for verification purposes, I haven't been granted the opportunity to do so.

A few months ago, I lost access to my Instagram account because I forgot my password. I usually logged in by clicking on a link sent to my email, which I then deleted from my device to avoid distractions. Recently, when I tried to log in again and requested an access link, I didn't receive anything. Despite repeatedly asking for login links, none have arrived. I used to have another verification email, which I no longer have access to. I'm wondering how I can regain access to my Instagram account and why I have stopped receiving the access links to reset my password.

Dear Instagram, I am writing to address the issue with my account, username by_4_brothers, which has been disabled or deactivated without my understanding. Despite reaching out to you over the past two days, I have yet to receive any response or have my account reinstated. This account is crucial to my clothing business, with over [redacted] posts and a significant following. I assure you that I have never posted any inappropriate content. I kindly request your help in resolving this matter promptly so that I can continue to operate my business effectively. Thank you for your attention to this matter. Sincerely, By_4_brothers

My account got disabled for alleged boosting, but I don't use Instagram in that way nor do I have any posts on my account to boost. It was initially disabled in late May, and despite the promise that it would be reactivated by June 5th, it has remained disabled for an additional two weeks. Currently, the message is stating my account will continue to be disabled until July. I attempted to change my password as a precaution in case my account details were compromised, but I am unsure why this issue persists.

Hello, I recently received a notice that my main account, T.heresee, was shut down without any intentional spam activity on my part. I had been using it normally until June 25th when I posted some pictures. I would have appreciated the opportunity to correct any mistakes as I have not used any third-party applications or engaged in the activities I was accused of. My account is professionally connected to others where I share journey insights and travel tips. My content also involves communication with family and friends, making this account significant to me. The sole recent issue I faced was misinterpretation of a comment on a parody post, leading to unwarranted attacks and harassment. I value equality, respectful dialogue, and diversity, and I acted to protect myself before my account was disabled. Despite following guidelines and sharing nature photography, my account was disabled, threatening the permanent loss of my work. I seek assistance in restoring access to my account. Thank you for your attention to this matter. Username: T.heresee Handle: @n_o_h_e_m_i_e_m

To the relevant party, I have recently been appointed by a company to oversee their social media profiles, currently managed under @apr57gallerynyc. The owner has informed me that the account has faced suspension, deactivation, or disabling multiple times in the past year without clear reasons. A fresh account has been initiated recently using the provided handle. The reestablishment of a business page repeatedly can erase years of effort put into building a genuine audience and follower community. I would be grateful if you could shed light on the reasons behind the continuous suspensions and advise on preventive measures to avoid future disruptions. Regards, A. Hanley APR 57 NYC [redacted] [redacted]

Hello, I recently purchased a new phone after breaking my old one. Unfortunately, I am having trouble accessing my Instagram account as I have forgotten my password. The email address linked to it is one that I no longer have access to, and I cannot recover it. Additionally, I don't have access to the Google password registry on my old phone or computer. My Instagram account is also connected to my Facebook, but the connection is not working properly as the code is being sent to my old email. Despite my efforts, I have been unsuccessful in recovering my old email address. I would greatly appreciate any assistance you can provide. Thank you.

Hello, I am experiencing an issue with accessing my notes on my main account. I have two additional accounts for troubleshooting purposes. On one account, I can access notes but cannot play or listen to music from my subscriptions. On the other account, which belongs to a friend, all features are available. I am using a Huawei P20 Pro with a strong connection and up-to-date software, and I am a beta tester. Can this issue be resolved to grant me access to notes, or will it potentially resolve on its own over time? Thank you.

I am experiencing an issue with my Instagram account. I have been unable to send private messages to individuals recently. I suspect this problem may have stemmed from the high volume of following and messaging I have been doing lately. As an auto dealer, I rely on these features heavily for marketing purposes. I am hopeful that Instagram can assist me in lifting this restriction. Thank you.

Earlier this week, someone hacked into my account and managed to kick me out. Thankfully, I was able to remove their account and email from mine. However, they keep trying to access it. Last night, I got an email supposedly from Instagram saying they were sorry I forgot my password and providing a link to reset it. I did not request this reset and I am concerned about the security of my account.

I tried to create a new IG account, but I encountered an issue when trying to set a password. Despite attempting with three different available names, each time I reached the password creation step, an error prevented me from proceeding. Upon trying to restart the process using the same usernames, the system indicated they were no longer available. I was unable to finalize the account creation due to the recurring error at the password setting stage.

Hello, Please use a translator. My Instagram account got hacked or blocked, whatever the case, I can no longer log in. After several password resets and everything, it still doesn't work, I keep getting an error message even though I have 2FA activated. It's very frustrating, and the account is very important to me. Now I can't even reset my password because I don't receive any emails or messages to reset, or they don't load. I even tried with the backup codes for 2FA, and it says: "Check your code and try again." Often, the error message "Please wait a few minutes and try again" also appears. No matter what I do, I have had no access to my account for 24 hours. Please, please help me.

Bonjour, cela fait maintenant trois jours que je ne peux ni utiliser ni mettre à jour mon compte. Un ami m'a conseillé de lui envoyer deux images avec un code Neph et une photo, ce que j'ai fait. Malheureusement, ces deux photos ont enfreint les règles d'Instagram. Aujourd'hui, je ne peux toujours pas mettre à jour ou utiliser mon compte. Je ne sais pas comment procéder pour résoudre ce problème. Pourriez-vous m'aider à remettre mon compte en fonction ? Mon identifiant est jsn93_. Merci.

Hello, I am trying to use Instagram to stay in touch with my friends, but it appears that my account, {czen_1103}, has been disabled incorrectly. The sudden deactivation without any warning is frustrating. I have always used Instagram appropriately, without sending spam or inappropriate messages. Despite this, my account was disabled abruptly. I would appreciate it if someone could assist me in resolving this issue. Thank you.

Last year, my Instagram account was disabled, and I diligently filled out all the necessary forms for account restoration through Instagram helpdesk. Unfortunately, I have not received any response from them, and my account remains disabled. It was a private account with around 40-50 followers, containing only photos of myself. I did not share anything that could have violated their policies. It would be greatly appreciated if someone could address my concerns and assist me with this matter at Instagram.