Instagram Customer Service Issues

Hello, I'm having an issue with my Instagram account. When I try to access my account "alexandrre._" it shows a message saying "unable to refresh feed," but everything works fine when I switch to my other account "yass_barberz." I've tried deleting the app, removing and adding the account again, but the problem persists. I'm unsure what else to do, that's why I'm reaching out for assistance. Thank you for your help and response. @alexandrre._

Dear Sir or Madam, Unfortunately, my account was hacked today. I have tried everything to regain access to it, but I have been locked out completely. Despite changing my password multiple times, the hacker has deleted my phone number and replaced it with theirs. Neither the confirmation codes nor the authentication app are helping, leaving me unable to take any action. My contacts have been messaged. I kindly request that my account be reinstated so that I can log in normally. I need it for both personal and professional purposes. My account name is Chanaya87. Please contact me as soon as possible to advise on what steps I should take. Best regards, Janina Kormann

Hello, I am @anime_craz7, and my account was hacked because I fell for a scam and shared my OTP with a stranger. This person has also changed my phone number and email. I need help recovering my account. My second account is @govind_7776. In the bio of my @anime_craz7 account, I have mentioned that the Admin name is my second ID @govind_7776. The only accounts I follow on @anime_craz7 are virat.kholi and myself (@govind_7776). Please review the information provided and assist me in recovering my account as quickly as possible.

Hello, A week ago, my zorabook account on Instagram (a bookstagram) was hacked. I reported the issue, and the hackers have since changed my main login email to [redacted], and are posting financial scams as well as harassing my [redacted] followers at the time of the hack. They are also using my photos for their schemes, causing concern among many of my contacts. My recovery email is [redacted] My Instagram account was linked to my Facebook account. I have been in contact with individuals via my recovery email on WhatsApp to regain access to my account, but I was informed that recovery would be completed this week, and I have yet to receive any updates. I am currently involved in several press partnerships and need assistance as soon as possible. I have various screenshots provided by friends to validate the issue.

Some time ago, I created an account using a pseudonym due to safety concerns, but I eventually moved on to a new account to display my artwork. After losing my phone in April and getting a replacement, I've been unable to log in to Instagram on my new device, despite being able to access it on my computer. Instagram on my phone doesn't recognize my password and requests an 8-digit verification code from my authenticator app, which only generates 6-digit codes. I attempted a video selfie for verification, but it didn't work. Today, I managed to receive a password reset link through my current email, but after entering a new password, it stated "no user found." I'm stuck and need assistance with resolving this ongoing issue for over a week now. Any guidance on how to resolve this would be greatly appreciated. Thank you.

I am having trouble logging into my Instagram account because the email I used isn't on my phone, and I can't remember the password or phone number associated with it. Without the recovery code, I am unable to login. Please help me solve this issue. My Instagram handle is bella_rjpt_00, and the email linked to it is [redacted] Kindly reach out to me at [redacted]

I recently discovered someone tried to hack my Facebook linked to my Instagram, but I missed the notifications in my junk folder. Consequently, my Instagram got disabled without my knowledge. When I tried to appeal, my User ID, in use since [redacted], was not recognized. I suspect the hacker took control. This situation worries me as my business account is also connected to my Instagram.

I am reaching out to address my significant frustration and concern about my Instagram account being blocked, restricting me from liking or following others. Despite my compliance with community guidelines and efforts to manually unfollow accounts, the unjust restriction persists. Instagram's algorithm seemingly flagged my account for unauthorized app use, though I only utilize the official app. Additionally, I must highlight an aggravating issue: the block supposedly ends on [redacted]-06-15, yet today is [redacted]-06-16, indicating outdated information. This inaccuracy deepens my discontent with the current service status. I believe these issues point to Instagram algorithm or process failures, resulting in undue account limitations. As a dedicated user, I always adhere to Instagram's rules. I kindly request a thorough review and swift resolution of this block to freely engage with the Instagram community. To expedite assistance, I seek contact details for the ombudsman or relevant grievance resolution department. I appreciate guidance on escalating my complaint effectively. I trust Instagram's commitment to enhancing the user experience and hope for a timely resolution. Anticipating your prompt attention to this matter.

Sehr geehrte Damen und Herren, mein Name ist Frau Ibrahim Aria und ich möchte hiermit beantragen, meinen Instagram-Account zu deaktivieren. Mir wurde mitgeteilt, dass mein Account deaktiviert wurde, da angeblich Inhalte gepostet wurden, die nicht von mir stammen. Ich habe meinen Account seit [redacted] und habe stets die Regeln befolgt, sie gelesen, verstanden und werde mich weiterhin daran halten. Als Apothekerin in Essen habe ich niemals gegen die Richtlinien verstoßen. Vor zwei Monaten habe ich eine Nachricht geschickt, dass mein Account gehackt wurde und ich keinen Zugriff mehr darauf habe. Ich bitte um Verständnis und um eine Rückmeldung. Mit freundlichen Grüßen, Aria Ibrahim

Hello, this is Cole Kluepfel. I am encountering an issue with my Instagram account, @cole.kluepfel. Recently, I lost my old phone and got a new one, leading to the problem of not being able to log into my Instagram account as I do not remember my password. When I try the "forgot password" option, it sends a verification code to my phone number, which I enter, but then it indicates that it has notified other logged-in devices, which is confusing since my only other device might be my old phone that I no longer have access to. Additionally, the face scan feature does not work, possibly due to the lack of a clear photo of me on my page. Could you advise me on uploading an ID or suggest any other solution to this issue? Thank you for your assistance. Best regards, Cole Kluepfel

My Instagram username is @ltc._.[redacted]. It was hacked by [redacted] yesterday, and I am unable to recover my account as the hacker changed the password, email, and phone number associated with it. I'm very concerned and seeking assistance. The original email linked to my account is [redacted], and the phone number connected to it is [redacted]1, linked to my Facebook under the name TszChing Lau. The hacker has used my account to post false investment stories, causing further distress. Additionally, they have also hacked into my stepsister's Instagram account @thefish._fish. Initially, I believed my stepsister and attempted to change the email associated with [redacted], but it was unsuccessful and turned out to be a scam.

Hello, I've been having an issue for 2 days now. I can't access my Instagram since I tried to post something. It keeps saying that I gave my password to someone else for more likes, but that's not true. I just wanted to upload a new post, and now I can't get in. Please help me with this. I also don't remember my old password. Kind regards, Jelic Cecile Mila

My old email account got hacked, and now I can't access it. I reached out to my email provider, but they couldn't help because the hacker altered my personal information, affecting my Instagram account too. The hacker replaced my photo with one of my friend's, making it impossible for me to pass the video authentication. Also, they activated 2-factor authentication, blocking me from resetting the password.

I'm experiencing issues with my Instagram account. After reinstalling the app, I am unable to receive verification codes for my phone number, although the email codes work fine. When logging in, the app repeatedly asks me to confirm my phone number, but I receive a message asking me to wait before trying again. Once I manage to access the app, I encounter a "Couldn't refresh feed" error, preventing me from updating any account details or accessing content.

I've been experiencing an issue on Instagram for the past three days. Instagram is not allowing me to follow anyone, as I seem to have exceeded the following limit. When I try to unfollow someone, my following count remains the same even though the person wasn't followed back. This glitch is impacting my business, and I would appreciate any help in resolving this.

My Instagram account "trijya23" has been hacked by a friend for over a month now. They changed the password, email, and are blackmailing me. Please help. If needed, I can send a photo or video selfie for verification. Please, I am very distressed, either permanently close my account or reset it to zero posts, followers, and following. Please help me.

Hello, My Instagram account has been hacked in a way that I can't see it or access it at all. I'm unable to do anything. However, my friends can see that things are being posted and someone is active on it. I would like this account to be completely deleted to get rid of this mess. Is there a possibility to have this account entirely removed? I would appreciate a prompt response. Thank you very much in advance. Best regards, Kim Sarah Wähling

Hello, I experienced an account hack today. I'm Didem Ercin, an actress based in Germany. The hacker has altered my email, username, phone number, and deactivated the account. I am unable to reverse these changes. The hacker contacted me via email, demanding [redacted] euros to not sell my account. I am in distress as I have [redacted],[redacted] followers, and the hacker possesses all my data. Your assistance is greatly appreciated. My email addresses are [redacted] and [redacted] My Instagram handle was Didemercin_.

Hello, I am unable to log into my Instagram account. Whenever I enter my credentials, I receive an error message saying, "Connection impossible: An unexpected error occurred. Please try to reconnect." This has been happening for 2 days now. Strangely, my account works fine on the browser, and my second account also works well through the app. I've tried everything, from restarting my phone to uninstalling the app, but the issue persists. Thank you in advance for your help. My Instagram account is y.ssmne.

Dear Sir/Madam, In accordance with Article 17.1 of the General Data Protection Regulation, I am requesting the removal of all photos concerning me on my Instagram account ninabright1525. I am unable to delete the photos myself as I have lost the password for this old account and the password for my previous email address, which I have been unable to recover. I now have a new Instagram account. Please confirm the deletion of these photos as soon as possible and no later than one month from the receipt of this email (Article 12.3 of the GDPR). If I do not receive a response within the specified timeframe, or if the response is incomplete, I will escalate this matter to the National Commission on Informatics and Liberty (CNIL). Thank you for your attention to this matter. Yours sincerely, Mme Mounira Bazin