Instagram Customer Service Issues

Archive 381

The following are issues that customers reported to GetHuman about Instagram customer service, archive #381. It includes a selection of 20 issue(s) reported June 7, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Добрый день, Надеюсь, что вы в порядке. Мне нужна помощь - мой аккаунт Instagram был взломан. Хакеры разместили ложную информацию о моей маме и просят моих друзей отправить деньги. Друзья мошенников представляются мной, вводя их в заблуждение. Я не могу восстановить доступ, так как они сменили электронную почту и я не получаю код через телефон. Я уже сказала всем близким отправить жалобу, но аккаунт до сих пор не заблокирован. Пожалуйста, помогите мне.
Reported by GetHuman-tokyora on Wednesday, June 7, 2023 9:47 AM
I am seeking assistance with my account issue. Our company, specializing in women's clothing with three stores in Qatar since [redacted], is facing troubles with our Emirate brand account closure. We recently received a notification from Instagram stating that a post has been removed due to trademark infringement reported by Louzan Fashion. The post in question was reported for violating their trademark rights related to the brand "LOUZAN." Instagram provided a report number and the email address of the rights owner, urging us to resolve the issue directly with them. They also outlined the steps for potential content restoration and advised reviewing our posts for any infringements to prevent further account termination. I would appreciate any guidance on how to address this matter effectively.
Reported by GetHuman-louzanqa on Wednesday, June 7, 2023 11:34 AM
I deactivated my Instagram account after changing the password and setting up two-factor authentication. Now, when I try to reactivate my account, I can't log in because after entering the SMS code, Instagram asks for a 6-digit code that I don't know and don't remember setting up. I tried three times to send a video of my face to prove it's me using the profile picture, but Instagram rejected all three attempts. Even on the last attempt, I made the effort to wear the glasses seen in my profile picture and had the robe in the background. I don't see how I can recover my Instagram account. My Instagram account: anthymeofficiel.
Reported by GetHuman-anthyme on Wednesday, June 7, 2023 12:28 PM
Hello, I am the owner and operator of GCFX, based in Iowa with clients worldwide. My personal and company Instagram was hacked by someone posing as me, using my profile to deceive friends, family, and associates. The account name is mrgoreycorey. The hacker changed my email and locked me out without any customer service support for recovery. I've been harassed for 24 hours via Facebook by the hacker who used another stolen identity to manipulate me. They tricked me into sharing personal info under false pretenses. Despite efforts, I couldn't reach Instagram, Facebook, or meta. My business is at a standstill, and I filed a cybercrime report. I seek assistance urgently. I can provide more details and screenshots. Please help me regain control of my account. Thank you. Best regards, Corey Ruby - Owner/Operator GCFX/NXP Pasties Phone: [redacted] Email: [redacted]
Reported by GetHuman-goreycor on Thursday, June 8, 2023 9:15 PM
My name is Natassaja Joseph, and my account has been hacked. I urgently need access back to my account as I have just had a baby, and it is the primary way my family and I communicate about my child. Despite my efforts, I have been unable to recover my account as the hacker changed my username, password, email, and phone number. Please assist me in regaining access to my account.
Reported by GetHuman8421099 on Friday, June 9, 2023 2:13 AM
Hello, I am writing to seek assistance regarding the unfair removal of my Instagram account named "medieval_strength." The account was disabled without a valid reason. While I acknowledge posting a comment containing a mildly vulgar word like "fuck," it was an isolated incident and nothing severe. This is the second time my account has been disabled in such a manner. I have been attempting to recover it for approximately three days without success. I have filed 4 or 5 reports to appeal the decision to entirely remove my account. This situation is distressing as I invested significant time and effort into building that account, only to have it unjustly taken away. I implore you to aid me in the process of reclaiming my account.
Reported by GetHuman8421151 on Friday, June 9, 2023 3:06 AM
Hello esteemed ladies and gentlemen, My Instagram account was compromised, and my phone number was altered. Despite changing my password, I am unable to access my account. I kindly request assistance. What steps can I take? Thank you. Regards, Abdul Ashrafian
Reported by GetHuman8421251 on Friday, June 9, 2023 4:54 AM
I was contacted by a user named Smriti Vandana on Instagram, who asked me to play a game on Instagram chat. They promised me [redacted] rupees if I followed their instructions. Unfortunately, they took my account number, changed my email associated with Instagram, and even changed my password. Now, I am unable to access my account. Please help me recover my Instagram account as the hacker has changed my password, email, and phone number. Thank you.
Reported by GetHuman8421661 on Friday, June 9, 2023 11:14 AM
I experienced an issue yesterday when trying to amend a response on Instagram. Shortly after, my account was disabled, suspended, or deactivated. I want to apologize for any unintentional violation that may have caused this action. I value Instagram as a platform for sharing my life and engaging with the community. I am uncertain about the specific reason for the account issue and kindly ask for a review to regain access. I am willing to provide any needed information to show my dedication to following the rules. I am committed to creating a safe and positive environment on Instagram by adhering to the policies and terms. Thank you for considering my request. I hope for the chance to reactivate my account. Your understanding is greatly appreciated. I apologize again and send my respects.
Reported by GetHuman-beyondcr on Friday, June 9, 2023 12:13 PM
I lost access to my Instagram account when someone added another email. After that, they changed my username from @camilo.c.c to @___camilo.c.c. They also changed the phone number and email associated with the account, making it impossible for me to recover it. Can you please send a recovery email to the original email address linked to the account?
Reported by GetHuman8421945 on Friday, June 9, 2023 2:08 PM
I recently posted a comment that was disrespectful and did not follow the guidelines, which I was unaware of. Shortly after, I noticed that I couldn't like, send, or view anything on my account. My followers, people I follow, and my posts were not visible. However, when my boyfriend checked my account from his phone, everything seemed normal. Upon looking into branded content, I discovered that my status is marked as ineligible. I did not receive any warning or email explaining what happened. I'm seeking assistance to regain access to my account. I apologize for my behavior and assure you that I will adhere to the guidelines in the future. Thank you for your prompt help.
Reported by GetHuman8422265 on Friday, June 9, 2023 4:18 PM
Dear Sir/Madam, I am an Instagram user, and my account under the username "manik_uppal" was recently suspended for violating the community guidelines, possibly due to some comments I made on various posts. I sincerely apologize for my actions and assure you that I will not behave in such a manner again. Please grant me access to my account at your earliest convenience. I would greatly appreciate it. Rest assured, I will not make the same mistake in the future. Regards, Manik U.
Reported by GetHuman8422315 on Friday, June 9, 2023 4:36 PM
I have been following what I thought was Keanu Reeves' official website on Instagram. I received a message from someone claiming to be Keanu, showed me a driver's license, and asked to chat on WhatsApp. After realizing it was a scam, I deleted the contact. I accidentally donated to a fake charity link provided. I have screenshots of the conversation on Instagram but deleted WhatsApp. I feel foolish for falling for this and want to ensure my account's safety. I will contact WhatsApp regarding the issue. It's concerning that this fake Keanu Reeves website is deceiving people, considering Keanu doesn't have social media accounts. As an older person, I feel violated. I have screenshots and want to alert others about this scam.
Reported by GetHuman8422696 on Friday, June 9, 2023 7:18 PM
Every time I try to access my account, I'm prompted to enter my phone number and a six-digit code sent via SMS, but I never receive the code. I attempted to use my email instead, but after entering it, I'm still asked to verify my phone number without receiving a code. Despite having control over my email and phone number and changing my password through email recovery, I'm stuck at the phone number verification step when trying to log in.
Reported by GetHuman8425531 on Sunday, June 11, 2023 9:49 AM
Dear Instagram team, I am reaching out regarding the recent suspension of my account, ayman_bijou. I was surprised to find my account suspended without any prior notice due to a rule violation. As I rely on my account for my business operations, this suspension has impacted my daily activities. I am contacting you as I genuinely believe that I have not breached any rules, and if I unknowingly did, I would appreciate further clarification. I value my account greatly and hope for a positive resolution to this matter. Best regards.
Reported by GetHuman-darkanja on Monday, June 12, 2023 10:27 PM
I am seeking assistance to regain access to my Instagram account @Justangelxoxo. Despite numerous attempts, I am unable to log in, and I have struggled to reach out for help for weeks. Kindly contact me at my email, [redacted], as I do not have access to the email linked to the Instagram account. I am willing to provide necessary verification, such as a photo ID or other documents, to prove my identity. Unfortunately, I don't recall the passwords for both the Instagram account and the associated email. Any guidance on resolving this issue would be greatly appreciated. Thank you for your help.
Reported by GetHuman8429398 on Tuesday, June 13, 2023 4:19 AM
I'm having trouble with my Instagram page. It's not a general issue as my other accounts are fine. I think it might have been disabled, but I didn't receive any official notification. When I log in, all my posts are gone except for my profile picture. The feed is empty, showing "couldn’t refresh feed" at the bottom. My other accounts work fine, so it's not a network problem.
Reported by GetHuman8429454 on Tuesday, June 13, 2023 5:24 AM
Hello, I have encountered two issues with my Instagram accounts. Firstly, one of my accounts has access to all the new features of the updates, while my main account does not display any of them despite my efforts. Secondly, when I try to follow a friend, the message "we restrict accounts that violate Instagram rules" appears, preventing me from following her. Strangely, others can follow her without any issues. I am frustrated with these problems and would appreciate a prompt response to resolve them. Thank you.
Reported by GetHuman-gemasgra on Tuesday, June 13, 2023 4:47 PM
I am 17 years old and have had my Instagram account since I was 13. On May 27th, my account was hacked after I clicked on a link sent by a friend. Unfortunately, I have been unable to recover my account since then. The hacker is still posting, messaging my friends, and actively using my account. Strangely, two-factor authentication has been enabled on my account without my knowledge. I can confirm that the account belongs to me and provide proof of my identity for verification purposes.
Reported by GetHuman8431013 on Tuesday, June 13, 2023 6:46 PM
My account was compromised by an individual claiming to be Jake Saddle from Lagos, Nigeria. I unfortunately fell victim to their scam and shared my FB, IG, SSN, and ID details out of fear of being tracked by someone posing as an FBI agent, which I now realize may not have been legitimate. This person managed to alter my phone number and email associated with my Instagram account, preventing me from accessing it. I am reaching out for assistance in resolving this issue. The information I have gathered on the individual is as follows: Name: Sanddle Jake Location: Lagos, Nigeria Phone Used: Chrome Android 7 Phone Number: [redacted]7 Email: [redacted] Thank you for any help you can provide.
Reported by GetHuman8431904 on Wednesday, June 14, 2023 2:03 AM

Help me with my Instagram issue

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