Instagram Customer Service Issues

Hello Instagram Team, I am the user of the Instagram account @lesathealexije_vs_ns_7777. I have some issues that I need your assistance with urgently: 1. Unable to add anyone on Instagram; 2. Two-way login problem remains unsolved; 3. Not receiving SMS for two-factor login; 4. Even after changing passwords, login errors persist; 5. Unable to change the password; 6. Being informed that my email doesn't exist for the account; 7. Suspicions of hacking attempts by the account "scale.shop_pictures"; 8. Other hackers seem to be targeting my account; 9. Delay in receiving phone codes for two-factor login; 10. Problem with hackers tagging me in contests I didn't enter; 11. Encounter errors with the codes sent for login. Furthermore, I have some questions: 1. Why was I not notified if I was disabled from following profiles? 2. The 6-digit code turned into an 8-digit code unexpectedly; 3. Unable to use the 6-digit code received for login; 4. How long until my issue is reviewed and resolved? 5. Further information needed from me? 6. Continuous errors with the codes received; 7. No receipt of an 8-digit code on my phone or email; 8. Expected timeframe for problem resolution. I am experiencing persistent errors and disabled features. I have already provided proof via email a few days ago. Contact me at alexandermarjanov[at]yahoo.com. Kindly address these concerns promptly.

Hello, my name is Cole, and I've been having numerous issues with my Instagram account in recent months. Despite my attempts to contact a live person for assistance, I keep getting directed to unhelpful forums. I'm frustrated because I've encountered this problem before when I was locked out of my account. Neither the facial recognition nor my saved backup codes are working. I didn't set up an authentication app, yet it now requests a 6-digit code from the app. Despite resetting my password and trying various solutions, nothing seems to resolve the issue. My account is Manning4dawin under the name Cole Manning. It's disappointing that there's no direct technical support available, unlike my previous experience when I could simply send a photo of myself with my username on a piece of paper for resolution.

Hello, I wanted to report that my account with [redacted] followers and [redacted] following was hacked yesterday, Friday, June 2nd, at 3:39 PM. The hacker pretended to be from Meta security on Instagram and asked me to fill out a form to verify my account against copyright issues. Later, I received an email stating that someone accessed my account from another device named M2101K7BG and made changes such as the password, phone number, email address, and even the account name to ''flow.brgsjzhshshs.'' Realizing it was a scam, I tried to alert the security email but also fell for a WhatsApp message from someone claiming to be from Meta. Regrettably, I shared a 6-digit code, leading to the loss of my account. I know this might be a common issue, but as my account is vital to my professional work over seven years, I'm reaching out for help. Thank you, B. Florian

I fell for a phishing email that seemed to be from a friend promoting a clothing line. I was asked to click on a link and send it back, but later found out it was a scam as my account got hacked. I tried to verify my account using a video selfie, but it didn't recognize me. To make things worse, I don't remember setting up an eight-digit verification code. Now my Instagram account is disabled, and I'm unable to find any other ways to prove my identity and regain access. There doesn't seem to be any contact information on the help page.

I recently received what I believed was a message from a friend asking me to send them a piece of code via email to access a clothing line. Unfortunately, this led to my account being hacked. Both my friends and Instagram notified me about the unauthorized access. I managed to regain control, changed my password, but my account got suspended. The attempt to verify my identity with a video selfie failed, and I do not recall setting up an eight-digit verification code. I am hoping Instagram can provide an alternative method for identity verification to reinstate my account.

After receiving a message I believed was from a friend asking me to send a bit of code to access a clothing line, my account got hacked. My friends and Instagram notified me, and I managed to regain control and updated my password. However, my account got suspended. The video selfie confirmation failed, and I don't remember setting up an eight-digit verification code. I need Instagram to provide a direct contact and an alternative method to verify my identity for my account to be reinstated.

Instagram notified me that my account was flagged for deletion shortly after reporting a drug dealer. In response, I submitted a selfie with the required verification code, providing my name and username. I am now waiting for Instagram to complete the review process. The message states that upon confirming my information, I will regain access to my account; otherwise, it may be permanently disabled. I am concerned about the reason for the account suspension and the consequences of reporting inappropriate activity on the platform.

Hello, I would like to address the deactivation of my Instagram account. I am unsure of why this action was taken as my content is original and follows commercial licenses. I understand the request for identity verification with a selfie holding my passport and national identity card, however, I am hesitant to provide such sensitive information. I hope this verification process is secure and that my documents will be deleted once confirmed. I kindly request clarification on the reason for deactivation and the removal of the identity selfie upon verification. I appreciate your prompt attention to this matter. Best regards, Riadh Hammami Owner of the Instagram account "new horizons for teachers"

My business account was hacked, and attempts to use the video selfie to verify have failed because most of the content is of other instructors or flyers. The hackers have already changed the email and username. There is a post on my personal account that I collaborated with them on. It appears my phone number is still linked, but changing the password results in an "invalid perimeter" message. I am unsure of the next steps to regain control of my account and urgently require assistance.

I believe my account was hacked, and someone violated community guidelines. I've been away from Instagram after losing my mother and dealing with family issues. When I logged in yesterday (June 2nd, [redacted]), I found my account either suspended or disabled for breaching guidelines. This puzzled me as I haven't been active. Recently, my aunt's account was also hacked, and the hacker posted inappropriate content. I fear losing access to my account because of hackers. I have precious pictures and videos of my mother on there that I can't lose. Please help.

Dear Instagram Team, I would like to bring to your attention that a fake account has been created on Instagram using my sister's photo and name. I am concerned that the individual behind this account may engage in inappropriate or illegal activities using my sister's identity. I kindly request you to investigate this matter promptly and remove the fake account to prevent any misuse. The username of the fake account is "sagu_bewfa." I have provided the profile link and a screenshot of the fake account for your reference. Thank you for your assistance in addressing this issue promptly. Best regards, [Initials]

Sir, I am writing to inform you that my authentic Facebook account is linked to my Instagram account as well. I want to emphasize that I have not posted any illegal or inappropriate content on either platform. Despite this, both my Facebook and Instagram accounts have been deactivated by your security protocols. I kindly request a thorough review of my accounts and prompt reactivation. Account: mostafizuransari Name: Mostafijur Sheikh Email: [redacted] Password: mahi1992 Contact Number: [redacted]

I'm experiencing an issue with Instagram as I have not received any response after reporting a problem multiple times. My profile picture features a model kit because I'm into hobby modeling. I would appreciate it if Instagram could review my email and provide assistance, instead of sending generic responses like "We can't review your problem" or advising me to check the help instructions, which haven't been helpful so far. Please, when reviewing my email, kindly address my issue or provide clear guidance on resolving it. Thank you.

I can't remember the password for my account @logan_nyquist. However, I am not receiving the password reset email. The email associated with the account is [redacted] In the past, I have received password reset emails for this account and email without any problems, but now I am not receiving them. I have other accounts linked to the same email, and emails for those accounts are coming through without any issues. I have already checked both my inbox and junk folders, but the email is nowhere to be found. I am unsure if this is a problem with Instagram or Yahoo.

I am urgently seeking assistance in reclaiming my disabled Instagram account. I have been a member for over 11 years and typically take breaks for cultural reasons. Most recently, I logged off from February 14, [redacted], to April 7, [redacted]. Upon trying to log back in, I was informed that my account had been disabled for not adhering to community guidelines. This is surprising to me as I am diligent about following the rules and only share wholesome content featuring my family and friends. I believe this may be a misunderstanding and would greatly appreciate it if my account could be reactivated after a review. Thank you for your help. - Lenore

Dear Instagram Team, Unfortunately, my account was hacked. Someone offered me a money prize, asking me to change their email address in my Instagram account and then change it back to mine after 5 minutes. I fell for it, and within those 5 minutes, my phone number, email, and password were altered, locking me out of my Instagram account. They then demanded [redacted] Euros to regain access. Since I refuse to pay, I am seeking your help as my account holds valuable memories, and false posts are being made. Please assist me. Thank you in advance. The email address I initially used to sign up for Instagram matches the one I am using to contact you now. Best regards, Ronja Janke

I have maintained my Instagram account for years without any issues, except for one instance of attempted cloning. Even though I haven't used it in a few months, I recently received a notification that it's been suspended. When I tried to contact Instagram to inquire about this, the available options in the questionnaire didn't match my situation. While attempting different selections, the program kept redirecting me to the page meant for fixing the problem. Some resources suggest contacting them through the app, which is challenging if I can't access it. As a result, I created a new account yesterday that got suspended as well, even though it was empty. I regularly share content on both Instagram and Facebook, with no problems on Facebook. Why is Instagram not allowing me to have an account when I am just a 60-year-old first-grade teacher, not a threat like a terrorist?

Hello, Greetings, I am reaching out regarding an urgent matter that needs your attention. A person named Jatinder has created a fake account using my name and is posting inappropriate content. Despite my numerous attempts to have it taken down, this account with the username owm_princess is still active. This situation is causing me immense distress, so I kindly request your prompt assistance in deleting this account permanently. Thank you for your cooperation in resolving this issue promptly. Warm regards, Dolly

My Instagram account, @shann_err, has been blocked twice without warning. Today is the third time it has been flagged for violating regulations on adult content. I have ensured there is no illegal content upon account restoration. I am willing to cooperate fully and commit to complying with the rules. Kindly inform me promptly about the violating content.

Hello! I believe my account has been hacked and I am unable to log in - the account name is "wowerwasbinich". I also received 2 emails stating that a new phone number (with Nigeria's country code +[redacted]...) and a new email address were added, which I did not do. I cannot request a new password as it always asks for a second code, even though I only receive one on my phone number. The account still exists with all posts/pictures. This all started when Instagram mentioned a violation of terms. How can I regain access to my account.