Instagram Customer Service Issues

A while back, I fell victim to a link-sharing hack. I was able to reset my password, but when I try to log in now, it's asking for a 2-factor authentication code that I never set up. My account is under my name with my phone number and email linked to it. I'm looking for a way to regain access to my account.

Hello, I would like to address an issue I am facing with my account frequently getting blocked. I operate a paid business service on Instagram, which causes my account to be blocked quite quickly. I am willing to pay [redacted] a month to avoid this inconvenience. I assure you that I am serious and would appreciate your help in finding a solution to prevent my account from being blocked. Please get in touch if there is any way we can work together on this. Thank you for your attention.

Bonjour, je souhaite contester la suspension temporaire de mon compte Instagram. Depuis quelques semaines, une personne me menace en affirmant qu'elle va compromettre l'intégralité de mes réseaux sociaux, ce qu'elle a déjà réussi à faire sur TikTok et désormais sur Instagram. Je suis déçu de la sécurité qu'Instagram est censé assurer, car malgré cela, cette personne a réussi à contourner vos mesures, ce qui a des répercussions sur moi. Mes réseaux sociaux sont essentiels pour mon travail et mes revenus depuis des années. Il est primordial que je puisse récupérer rapidement mon compte Lauraberthet974_. J'espère que vous pourrez assurer une meilleure sécurité pour éviter que cela se reproduise.

Bonjour, je me permets de vous contacter au sujet d'une situation délicate. Ce matin, en découvrant une photo de moi publiée sans mon consentement sur un compte Instagram nommé «@grosse_bdg_bdh», spécialisé dans la diffamation en ligne, j'ai été profondément contrariée. Malgré mes multiples signalements, les contenus préjudiciables persistent sur ce compte. J'espère que ce message saura susciter une action rapide de votre part, car il est inadmissible de tolérer de telles activités sur une plateforme censée promouvoir un environnement exempt de harcèlement. Je reste dans l'attente d'une prise en charge sérieuse de ce problème.

Hello, I am reaching out regarding our account that was compromised due to a phishing attack. Despite attempting to recover it through the ID upload tool, I received a message stating that I have used it too many times. This issue has persisted since Friday and is particularly concerning because all our advertising accounts are tied to this account (email: [redacted]). Without access to this account, we are unable to advertise on any of your platforms. The email address associated with the account has been changed to i****************4@o******.com, which belongs to the attacker. We urgently need to connect with Meta to resolve this stressful situation. Thank you, Roel van Kaam

Dear Sir/Madam, I wanted to report that my Facebook and Instagram accounts were hacked on May 28, [redacted], at 5 PM. The hacker has been requesting money from my friends through my accounts. Although I have informed Facebook about the issue, my Facebook account is now secure, but the hacker is still accessing my Instagram. I have attached a screenshot of the conversation for reference. I kindly request you to block or delete my Instagram account to prevent any further misuse of my photos or inappropriate communication. Thank you. Best regards, M.S. Phone: [redacted] Email: [redacted] Instagram: [redacted] Facebook: [redacted] (Note: I now use a different Gmail account: [redacted], which is why I'm unable to reset my passwords on these social media platforms.)

I am experiencing difficulty logging into my Instagram account via my laptop. Every time I try, a message prompts me to "please wait a few minutes and try again." I rely on this account for personal photos and connections with friends, so I am eager to regain access. Your assistance in unlocking my account or resolving this issue would be greatly appreciated. Here are some details for your reference: - Name: Dioriana Delgado - Username: @diorupdasckore._ - Previous emails: [redacted], [redacted] - Birthday: June 29th - Previous passwords: 1. diordadonn 2. yourfavdior 3. [redacted] 4. diordadon 5. Uj166823$$ 6. diordadonnn - Last login: iPhone 11 in California and Chrome OS in Menifee, California - Changed profile picture yesterday - 1 post on the account - Account is currently set to public after being made private.

I was convinced to invest €[redacted] in a scheme promising €10,[redacted] in 2 hours. Following their instructions, they asked for my email for verification. They also requested a video of me receiving the €10,[redacted] to prove it's safe. I grew suspicious, attempted to change my password, and was locked out of my account. Now, scammers are using my account to falsely claim I have €18,[redacted]. I contacted Instagram with details and screenshots, but they stated they couldn't assist me.

Hello, On 27.05.23, I discovered that my Instagram account Nic213_m was suspended due to a violation of the terms of use. I was not consulted before the suspension. I am unaware of any actions that would constitute a breach of the terms of use. Therefore, I request that you unblock my profile by 1.06.23. If you do not comply, I will have to seek legal assistance. Best regards, Majowski Nicole Here are some requirements that have been clarified by a lawyer to inform you of the rights I have as a user. - Adhere to the one-month deadline If Instagram does not respond, you should file for an injunction after the deadline has passed. - Typically, Instagram will ask you for specific instructions for identity verification, which you should follow to expedite the process. This did not happen as you did not allow me to respond or provide a link for identity verification. Therefore, I urge you for the last time to send a code for identity verification and to send a selfie. If you do not comply, everything will be handled by a lawyer, and action will be taken against META.

Hello, On May 27, [redacted], I discovered that my Instagram account "Nic213_m" was suspended for a violation of the terms of use without giving me a chance to explain. I am not aware of any actions on my part that would violate the terms. Therefore, I request that my profile be reinstated by June 1, [redacted]. If this is not done, I will have to seek legal assistance. Best regards, Majowski Nicole

I am not sure why you assumed I am selling or offering counterfeit goods. I simply used example images from Google and in my last story, which I did not get to finish due to my account being deactivated, I wanted to inform people about affordable alternatives for those who cannot afford expensive brand perfumes. These alternative no-name brands can be found on Amazon, www.dueftewelt.com, DM, Rossman, Zara, and some perfume stores. Therefore, the accusations of selling fakes and trademark infringement do not apply in this case. I understand why my account was deactivated based on the suspicion of selling fake goods. Now that the misunderstanding has been clarified with evidence from these websites, I hope my account can be reactivated as the suspicion of selling fake goods has been disproven. I have been using Instagram for over 5 years and would never intentionally violate your guidelines. I apologize for any confusion and hope we can find a positive resolution. Sincerely, Gabriel Tuna. (Account Data) [redacted] gabriel.tuna

Dear Instagram Support, I would like to address the issue regarding my account, alywaynegacy, which was recently blocked from the explore page due to photos of my painted artwork featuring nude breasts. I firmly believe that these images adhere to your guidelines on nudity in art. Despite multiple requests for review, my account remains blocked. After removing the disputed photos, I was notified that I had been unblocked for recommendations. However, based on my recent activity and insights, it seems I am still restricted from appearing on the Explore page. I seek clarification on this matter and kindly request for my account to be unblocked accordingly. Your prompt attention to this matter would be greatly appreciated. Warm regards, Aly @alywaynegacy

I can no longer access my account, Shani _ Bendahan_bitton. My phone number has changed, and I am unable to log in due to the two-step authentication process. I cannot use the apps either because I originally submitted my phone number for verification. It is urgent for me to reactivate this account as I now work elsewhere, and the information in my bio is completely wrong. Please reset the two-step authentication for the account mentioned above.

I am having trouble accessing my Instagram account named ayeitsgalas due to issues with the two-step authentication. I am not receiving the codes on my phone number, and I did not save the 8-digit codes provided during setup. Despite attempting to confirm my identity with a live video, I am being rejected. I have a large following and network on this account and have exhausted options like the "forgot password" feature without success. I am willing to pay for assistance in disabling the two-step authentication to regain access to my account, as I can provide identification to verify that I am Andrew Galas. Thank you for your help.

I was logged out of my Instagram account, and when I try to log back in, I don't receive any SMS even though they asked for it and it's the correct number. When I click on "forgot password," I do receive the SMS, but when it comes to actually logging in, it asks for another SMS that I don't receive. I tried the email option, but the same thing happened. It keeps asking for an SMS to my correct number, but I never get it. Please help me.

I am experiencing several issues with my Instagram account: 1. I am unable to add anyone on Instagram. 2. The two-way login or two-factor login problem has not been resolved. 3. I do not receive SMS messages on my phone for two-factor login. 4. Despite changing my password, I still encounter errors when attempting to log in. 5. I am unable to change my password. 6. The platform indicates that the email associated with my account does not exist. 7. I suspect that accounts like scale.shop_pictures are attempting to hack my account (e.g., lesathealexije_vs_ns_7777). 8. Other hackers, including scale.shop_pictures, are also targeting my account. 9. There are delays in receiving the two-factor login code. 10. I am being tagged in gift card promotions and competitions by hackers without my consent. 11. The codes sent to me consistently result in errors. Additionally, I have some questions: 1. Why am I not notified when a feature like following profiles is disabled? 2. Why did the code length suddenly change from 6 digits to 8 digits? 3. Why can't I use a received 6-digit code for subsequent logins? 4. How long will it take for my issues to be reviewed and resolved? 5. What further information do you require? 6. Why do the codes continue to show errors upon receipt? 7. Why have I not received an 8-digit code on my phone or email? 8. How long should I expect to wait for a resolution? I am providing evidence of these ongoing difficulties and appreciate clarification on these matters.

My Instagram account, pannkajdixitt, was hacked yesterday evening in India. The hacker posted a false story about me making money through cryptocurrency. I fear that my followers may have seen it and could be tricked into a scam. Please disable the account permanently as I can't access it to secure it. I want to prevent any misuse by the hacker and protect others from falling victim to their schemes. Thank you for your attention to this matter.

Hello, my name is Jasdeep, and I am an active Instagram user with the account handle jasdeep2222. Recently, someone by the name of mallika_singh_674 has blackmailed me. They posted my nude content on their Instagram account and also shared it with my friends and followers, demanding money in return. This distressing situation has caused me mental anguish. I kindly request the immediate deletion of the account associated with mallika_singh_674. It is crucial to highlight that this behavior violates community guidelines and compromises my integrity. I urge Instagram to take strict actions against individuals like mallika_singh_674 to safeguard the well-being and dignity of users like me.

I can't access my Instagram account ([redacted]). I attempted to log in using my password and phone number and received the following message: "You can’t access certain settings for a few days. This is because we noticed a new login from a device or web browser you don’t usually use. You can still access these settings from a device you’ve logged in with in the past." I would appreciate it if my Instagram account could be unlocked. Thank you, Liz Panda

I'm experiencing persistent account blocks on Instagram without any reason. Despite multiple attempts to register, the platform claims my phone number is incorrect. Once I finally successfully registered, they alleged suspicious activity, even though I hadn't used the account. Repeated calls and requests for explanation have been unsuccessful, making me feel targeted. It's concerning that my account has been blocked for the entire month and now faces an extended [redacted]-day block. I provided all correct details during registration. The lack of response from Instagram, even when I requested to speak to a manager, adds to the frustration. This situation is alarming and unjust as there has been no prior account activity. I need assistance to resolve this issue promptly.