Instagram Customer Service Issues

Hello, I am reaching out because my Instagram account was hacked yesterday. The person changed my name from mazikeenst to __.22mazikeenst and is trying to sell things on my profile. I have tried multiple times to verify my identity with selfie videos, but the support team has not validated it. Several of my friends have reported my page being impersonated, and I have yet to receive any response from you. I hope to hear back from you today and hopefully, regain access to my account. Have a nice day.

Hello, My Instagram account, annaluneart, has been hacked. I can provide evidence showing that the current user promoting bitcoin is a scammer, not me. They changed the phone number and email address associated with the account, so I can no longer log in. Many people have reported this fraudulent activity. My Facebook account, Ann Allune, is still accessible and is linked to my business page, Anna Lune Art & Design, which is in turn connected to my hacked IG account, annaluneart. I am struggling to find the right way to report this issue. If you could direct me to the appropriate support, I would appreciate it. I am reaching out through all available channels on Facebook. I have attached images of my account and proof of the bitcoin scam to support my case. Thank you, Anna

I'm seeking advice on a situation I've encountered recently. My phone broke today, which prompted me to try logging into Instagram on my laptop. Unfortunately, I forgot my password and after a few attempts, I clicked on the "forgot password" option. The screen informed me that a link would be sent to my email for me to access my account. However, I am currently experiencing issues with my email. Additionally, there was a warning that my account may be disabled if not accessed within a day. I typically use automatic login on my phone, but since it's being repaired and I can't retrieve my password via email, I'm concerned about my account being disabled. Is there a way to recover my account once it's disabled? Any guidance would be appreciated. My Instagram username is flin_2202 (email used here is different). I might have a chance to log in if my phone is fixed in time, but I'm uncertain.

Hello, I need your help. I am trying to access an old account, but I cannot remember the email address or password I used to create it. However, it is crucial for me to get into this account. Could you please provide me with the email address or phone number associated with the account named: crisa ceram? This way, I can log in and reset the password. Thank you for your assistance. To reach me, my email address is: [redacted] To contact me by phone: 06 75 58 92 40

Hello, I have an Instagram account @aa_240k and a large number of Google accounts. I am having trouble recovering my account because the recovery process requires verification. The issue is that there are asterisks in the email address (a*******[redacted]), and with so many email addresses, I don't know which one it is. Can you please provide me with the email address for @aa_240k without the asterisks? Thank you.

I recently purchased a new phone and am currently experiencing difficulties accessing my Instagram account because I no longer have access to the Authy app on my old phone. I attempted to verify my identity by sending a photo of myself through your service, but the attempt failed even though the person in the photo matches the profile picture on the account. I have successfully accessed my Facebook account but am still unable to access my Instagram account. I would greatly appreciate any assistance in resolving this issue. Thank you.

Subject: Appeal for Instagram Account Disabling I am reaching out to address the disabling of my Instagram account, @anubhavgoel11. Recently, I was notified that my account was disabled with no prior notice or reasoning provided. I am troubled by this action as I believe I have not breached any of Instagram's terms and conditions. I respectfully request the reactivation of my account without delay, and I am eager to receive clarification on the reason behind the disablement. I can affirm that I have not shared any inappropriate content or violated the community guidelines stipulated on the platform's website. Instagram serves as an essential tool for me to stay connected with my friends, family, and followers. I have dedicated considerable time and energy into curating my account, and it is crucial for me to resume sharing my content on the platform. I kindly ask for a thorough review of my account with an explanation for the disablement. If feasible, I would appreciate your prompt assistance in reactivating my account. I assure you that my actions do not contravene any policies or engage in unlawful behavior. I appreciate your prompt attention to this matter and eagerly await your response. Best regards, Anubhav Goel

Could someone from Instagram help us to bring back Michael W. Smith, the Christian artist? Debra Kracke would appreciate it if all Instagram officers could assist in getting Michael W. Smith back on Facebook and Instagram. We would really like to see him back on his third Facebook and Instagram accounts. The only way to access his fourth Facebook and Instagram is through his third accounts. Let's get Michael W. Smith, the Christian artist, back where he belongs! Thank you, Instagram officers.

Hello Instagram community, I hope you can see this message. Unfortunately, starting from December 22, [redacted], I fell into a trap on Instagram regarding security. A hacker pretended to be a friend whose account was also hacked and messaged me about bitcoin. I didn't realize it wasn't her and believed everything I was told. Coming from a poor middle-class and conservative family, privacy is essential to me. I had personal photos and videos of my family on my account, and everything was going well in my small world until this incident. Now, I can't sleep and am struggling with depression. Every day, I try to recover or delete my account, but the hacker changed all my information, and Instagram won't accept my attempts to validate my identity. I'm desperate for help. The hacker is deceiving my followers into investing in him by pretending to be me.

Hello, I seem to be facing an issue with accessing my Instagram accounts for the past few hours. I am unable to log in, even through the website. Could you please advise me on the necessary steps to resolve this matter? I am prepared to undergo any required authentication process. The complication I face is that I reside in Iran, where Instagram has been restricted following recent events. I have been using a VPN to access the platform. Your assistance in this matter is greatly appreciated. Thank you. My Instagram handles are @7__maiana and @mariana_bella.

I received a notification from Instagram stating that my account was reported as fake, which is not true as I am the legitimate owner. This has happened before, possibly due to copyright issues when I go live during my radio shows as a DJ. I did not do this intentionally. I rely on this account for my DJ jobs and it is how the public recognizes me. I need assistance in restoring my account.

Hello, I am reaching out for assistance as my account has been compromised. I have been attempting to regain access since yesterday, but the hacker has prevented me from receiving the necessary recovery codes via email and SMS. As a result, I am unable to proceed with reporting my hacked account because I am locked out. Is there an alternative method available for me to regain control of my account? The hacker has been communicating with my friends and trying to target them, as well as posting fraudulent content on my account. Additionally, they have made attempts to extort money from me in exchange for restoring access to my account.

Dear Instagram Support Team, I submitted my photo. Do you know what caused my account deactivation? Was it not compliant? I understand. Perhaps we can resolve this together. It's a business profile, not personal I really need access to my Instagram account. Why mine, with 2k followers and content that's mostly trivial, of all the accounts you could deactivate? Kind regards, Dior, @dior.arty

My Instagram account, @vakhaev_suleyman, was recently compromised by a phishing scam. The account was renamed to @styxnest and has since been disabled. I still have access to the phone numbers (+[redacted]3 and +[redacted]8) and email address ([redacted]) linked to the account, as well as evidence of correspondence with the scammer. Please assist me in recovering my account, as it holds personal significance and important information. The scammer has altered all the account details, preventing me from regaining access.

Hello! I encountered issues with my accounts @vladykomasha and cinemamonsters.co being blocked. Despite numerous attempts to recover my password via email, I was unsuccessful. While trying to receive a code from WhatsApp, the delivery abruptly ceased. To address this, I resorted to installing Instagram Lite and managed to make progress within that application. However, my @vladykomasha page remains inaccessible on the regular Instagram mobile app. Assistance in regaining access to my account would be greatly appreciated. Thank you!

Someone using my friend's old account tricked me into sending them codes they had sent to my phone number. They claimed I was assisting with their account, then accessed my account, switched the linked email and phone number, and are now holding my account for ransom. I paid up, but they are still refusing to return it and are soliciting money from all my contacts. My account name is ___whiterunguard___. I can provide proof of identity and all former account details. Please assist me in preventing them from causing harm to others.

My Instagram account, dyymonteiro, got disabled due to suspicious activity. I've been logged out multiple times recently, making me wonder if someone tampered with it. I've already submitted an appeal to Instagram using [redacted], but I haven't received any response, causing me a lot of anxiety. Can someone assist me with this situation?

Hello GetHuman, I'm having trouble accessing my Instagram account on my new phone due to losing the phone number linked to the two-step authentication process. I attempted to verify my identity with a selfie video, but it wasn't successful as I don't have many pictures on my profile. Additionally, my backup code is on my old phone which I no longer have. Would it be possible to receive a new verification code via email to regain access to my Instagram account? Thank you for your assistance! Gergo Karkecz

I am experiencing an issue with accessing my Instagram account because I have misplaced my two-factor backup codes. This has caused me a great deal of stress as Instagram is crucial for my income. Despite changing my password, I am still unable to log in due to the authentication code requirement. My Instagram handle is @przedziarane. I kindly request assistance in removing the two-factor authentication from my account.

I needed to deactivate my Instagram account and followed all the steps on the website, but my account doesn't seem to be deactivated. Even though I received a confirmation that it was deactivated, I can still be seen by my friends and I am still logged in on another device. I tried deactivating it again, but the system says I can only try next week as I have already done it this week. I only attempted to deactivate it today and it didn't work. I do not want to delete it, just to ensure it is deactivated. How can I fix this? Any help would be appreciated. Thank you.