Instagram Customer Service Issues

Archive 375

The following are issues that customers reported to GetHuman about Instagram customer service, archive #375. It includes a selection of 20 issue(s) reported May 5, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello. I need help retrieving my Instagram account that was hacked. The hacker changed the password, email, and phone number associated with it, so I cannot log in anymore. I received an email from Instagram notifying me of these changes. I really want to recover my account as I have many cherished photos and videos on there that I do not want to lose. I am seeking assistance to regain access to my account and to block the hacker from any further actions. Thank you.
Reported by GetHuman-sararoc on Friday, May 5, 2023 8:26 AM
I use the username "InlovewithNarah" on social media. After logging out, I tried to log back in and realized my iPhone only saved the password for my old account. When attempting to reset my password, I found that only my old email and phone number were linked, both of which I can't access. Instagram then offered facial recognition if I had a profile picture, or having two followers confirm my identity, but that requires my old password which I don't remember. What should I do now? Please help.
Reported by GetHuman-fokumlah on Friday, May 5, 2023 2:27 PM
Subject: Assistance Needed with Disabled Instagram Account Message: I am Khusboo Prajapati. Unfortunately, my Instagram account @_misti__08 was disabled a few weeks ago. Instagram mentioned they would review my account and provide updates, but it has been over three weeks without any communication. Another user, @s3hil.old, has threatened me with mass reporting, resulting in the wrongful ban. I have always abided by Instagram's guidelines. I request assistance in resolving this issue as I have a significant following and content on my account. I have attempted to reach out to Instagram via email multiple times without success.
Reported by GetHuman-khusboop on Saturday, May 6, 2023 3:13 PM
I am currently facing an issue with my Instagram account being temporarily disabled, citing a potential phishing scam. Despite numerous attempts to verify my identity, I haven't been successful in regaining access. The phone number linked to the account isn't working, and I haven't received any verification emails from Instagram on my registered email address. This situation is causing me great frustration as I have tried providing various personal details such as my birthdate, previous passwords, and the account creation date to no avail. I am certain that it's genuinely me attempting to access my own account and not a phishing attempt. I am eager to resolve this matter promptly and regain access to my account.
Reported by GetHuman-libby_ad on Saturday, May 6, 2023 5:29 PM
I am having trouble understanding your message. It seems like you are trying to regain access to a social media account belonging to someone named Debra Kracke, who may have connections with Michael W. Smith, a Christian artist. It also appears that you are mentioning something about a dad video book related to Michael W. Smith. If you could provide more details or clarify your message, it would be helpful for me to assist you better in resolving the issue.
Reported by GetHuman8290070 on Sunday, May 7, 2023 6:59 PM
I have operated a company in Argentina for seven years and expanded to the USA eight months ago. Recently, I mistakenly logged out of my dpop.usa account and now can't recall the login details. Despite possessing the recovery codes that were emailed to me, they are not functioning. To verify my ownership, I can provide various pieces of evidence, such as mentioning "We are dessert" on the account profile, official documents for WE ARE DESSERT LLC, access to my business manager, bank statements reflecting ad investments, and recent posts showing me cooking. I am eager to resolve this issue as it impacts my business and family's future. I am ready to provide all necessary information and images for verification purposes. Thank you for your assistance.
Reported by GetHuman8350766 on Monday, May 8, 2023 5:11 AM
I am seeking assistance as I am unable to access my account. When attempting to log in, the message "Please wait a few minutes before you try again" appears. Despite waiting for over 15 hours, the issue persists. Both my correct password and login details are proving unsuccessful. I have attempted to log in through Facebook with no success. The process of changing my password via email and phone number has also been unsuccessful. Although my account remains active, logging in has become impossible. My account username is @lerakyselova, any support provided would be greatly appreciated. You can reach me at [redacted] Thank you for your assistance. Best regards, Valeriia.
Reported by GetHuman-lerakys on Monday, May 8, 2023 5:16 AM
Hello, I apologize for the inconvenience, but you need to know the whole truth. I was harassed by individuals at school to create this account. They threatened me to send mean messages or they would harm my parents. They forced me to send a message stating that my brother would harm you. I never wanted any of this. They pressured me to cause trouble. I have been harassed because of my appearance and personality. I know it doesn't match the message I sent a year ago. I created this account and sent the messages, but I was threatened. I tried talking to an adult, but they did nothing. I know I shouldn't even be telling you this; I am at the end. I am sorry, I will do anything for my parents, even lie. It's better to tell the truth, I am sure. Please respond, I can't even sleep, and I feel like ending my life. Just assure me that nothing will happen to me. Fatima
Reported by GetHuman-lagraaf on Monday, May 8, 2023 1:38 PM
Hello. I temporarily deactivated my Instagram profile. When I tried to log back in, it said my password was incorrect, even though I hadn't changed it. I attempted to reset it, but it seems the email linked to my account is no longer in use, and I don't have access to it anymore. Could you please assist me with this issue? If you can help, kindly send the reset link to an email where I may receive your response. For reference, my profile name is easy_86. Thank you.
Reported by GetHuman8351331 on Monday, May 8, 2023 1:45 PM
Hello, I am reaching out today on May 8, [redacted] because I am having an issue with my Instagram account: bultitu. Yesterday, I accidentally broke my phone and lost access to the Google Authenticator app. I still have access to my phone number and email, but when I try to log in, I am prompted for a code from Google Authenticator (which I no longer have). I urgently need access to my Instagram account. Could you please provide a confirmation code via phone number/email to help me log in? This would be a lifesaver, please. 🙏
Reported by GetHuman-crazyyar on Monday, May 8, 2023 2:39 PM
Our account @givemthedirt was unexpectedly disabled or deleted without our consent. The owners were not informed about this action, and we are unsure of the exact date when it happened. Our account had no policy violations and was in good standing. Meanwhile, our Facebook account (part of Meta) is unaffected. We would appreciate it if you could reach out to us promptly to provide an update on the status of the @givemethedirt account and guide us on the steps to recover it. Thank you.
Reported by GetHuman8351612 on Monday, May 8, 2023 3:36 PM
Dear Instagram Support Team, I am reaching out regarding the deactivation of my Instagram account following a report filed against it (Report #[redacted][redacted]). I have swiftly addressed the issue by contacting the reporter directly to clarify the situation. I kindly ask for assistance in reactivating my account promptly. Recognizing the importance of investigating reports, I uphold Instagram's commitment to a safe community. However, I believe the report on my account stemmed from a misunderstanding. Engaging in a constructive conversation with the reporter led to a resolution and a written acknowledgment of the misunderstanding. I respectfully urge a review of my case and the reactivation of my account. Committed to upholding community guidelines, I value the connections and sharing opportunities Instagram offers. I am willing to provide any necessary information to support my account reactivation promptly. Thank you for your attention, and I am eager to have my account reinstated to engage with the Instagram community once more. Username: aljoodjewellery
Reported by GetHuman8351797 on Monday, May 8, 2023 4:44 PM
Hello! I am Tiffany McKibben from McKibben & Company Realty, a local real estate company. A few years ago, we hired a social media marketing company that set up an Instagram account linked to my Facebook. Currently, I can only post on Facebook, and the content is automatically shared to Instagram. Unfortunately, I haven't been able to directly access Instagram for the past three years since the marketing service was discontinued. The person who initially set up the Instagram used her contact information, and I am unable to recover the account as I no longer have access to her phone number. I have tried reaching out to her, but with no success. We are now exploring options to either delete the account and create a new one or find a way to update the information so we can regain access. If you have any suggestions or can assist us, please contact me at [redacted]. Feel free to CC my assistant, [redacted], in your response.
Reported by GetHuman8352006 on Monday, May 8, 2023 6:07 PM
I need some assistance in reactivating my Instagram account. I mistakenly requested to delete my account due to phone issues. I would like to reactive my Instagram account "breezexotic" using my password "Ajahisallthat20". Unfortunately, I accidentally removed my email address from the account. I am looking to resolve this situation promptly. My alternate contact number is [redacted] and the email associated with the account is [redacted]
Reported by GetHuman-adajahbo on Monday, May 8, 2023 7:48 PM
Yesterday, my account was hacked, and the hacker changed the email, password, and phone number. Despite contacting the hacker, I couldn't regain access to my account. Now, someone else has taken over my account and is asking for bitcoin. I've reached out to Instagram, provided them with verification, but still can't access my account. This has left me feeling discouraged as it was something I truly enjoyed. I am seeking help as my account "Jennabourque_" is no longer accessible. Although it doesn't show up in searches, my friends can still view it. The account was taken from me on May 7th around 7 o'clock.
Reported by GetHuman8352976 on Tuesday, May 9, 2023 3:20 AM
Hello, I am Aritri, the owner of the handle @siddharth.x.charming18. Unfortunately, my account was hacked on May 4th. I can provide you with my previous login information for verification purposes. Please assist me in recovering my account, as it contains sensitive information that I need to secure. Username: @siddharth.x.charming18 Previous Password: #Mytrioisthebest Email: [redacted] Phone Number: [redacted] I assure you that if found responsible, I am prepared to accept the consequences.
Reported by GetHuman-ifeelkin on Tuesday, May 9, 2023 4:22 AM
My account was disabled unintentionally for a terms violation. I apologize if I unknowingly breached any rights. Being a vocal artist, I have a deep connection to movies, and my actions were out of admiration as a fan, not with any ill intentions. I assure you that this will not happen again. Please reactivate my account as it is crucial to me as a devoted fan of movie arts. My Instagram username is abderrezzak_sadeddine. My old account holds significant importance to me. Your assistance in this matter is greatly appreciated. Thank you.
Reported by GetHuman-abdrrazz on Tuesday, May 9, 2023 1:23 PM
Hello, I'm reaching out for assistance as I've struggled to resolve a pressing issue. I hope to get your help in translating the following German email. It details my plight with getting no response after reaching out to Instagram and Facebook repeatedly. The situation involves my Facebook account being deactivated due to an alleged breach of community guidelines on Instagram, which is linked. I've been wrongly accused as the perpetrator, while the actual culprit's account, "uanhhong.nhatrang4ryzu," has been deleted. Despite my efforts to rectify this with both platforms, I've hit a dead end. I kindly seek your intervention to reinstate my accounts as I value my online presence built over 15 years. I've attached screenshots of my futile attempts thus far for your reference. Thank you for any help you can provide. Best regards, Stefan Bauer
Reported by GetHuman8353700 on Tuesday, May 9, 2023 2:00 PM
A friend of mine was recently apprehended by the authorities in Iran after peacefully protesting. It is worth noting that posts and stories criticizing the Islamic Republic can be used against individuals like my friend in unjust trials. To avoid any complications, we swiftly deleted his account, which thankfully helped in his release from jail. We kindly request your assistance in restoring his account, as he is a vocal advocate for freedom with childhood friends on Instagram who are likely concerned about his well-being. During these challenging times, any help would be greatly appreciated.
Reported by GetHuman-alimajid on Tuesday, May 9, 2023 2:35 PM
Dear team, Regrettably, I was misled into participating in a fake competition by a user named Smoothie who had mutual friends with me on the platform. Initially, I declined her message, but she offered a prize of €[redacted] through PayPal for participating. To verify my information, she requested I add the email address [redacted], only to delete it after 2 minutes. After receiving and entering the confirmation code, no payment was made, and attempts to access my PayPal account were unsuccessful. When trying to reset my password, I encountered the issue of an unfamiliar email address linked to the account. The only contact I have is the fraudulent email address. I no longer have access to the outdated phone number on file. I seek assistance as I can no longer log in. Sincerely, F.S.
Reported by GetHuman-franzi_ on Wednesday, May 10, 2023 12:30 AM

Help me with my Instagram issue

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