Instagram Customer Service Issues

The following are issues that customers reported to GetHuman about Instagram customer service, archive #374. It includes a selection of 20 issues reported from May 1, 2023 until May 4, 2023. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.

Hello Instagram, I'm Margo Kirkland. I have never posted on Instagram, but I do have an account with the username "sweetmargo89-[redacted]-?," which was created years ago. I'd like to reinstate my account. My email address is [redacted] I can't recall any of my past passwords. My home address is [redacted] Winnepeg Place, Lake Elsinore, CA. My current cell phone number is [redacted]. Being 81 years old, I'm not very familiar with computers and cell phones, despite having an Android. I want to reopen my account to connect with friends and access important information on your site. Could you please assist me? I'm curious if there are any fees associated with using Instagram. I look forward to your response.

I recently received a message on Instagram from a friend's account stating it had been hacked, only to find out my friend was the hacker. Before I could fully grasp the situation, they had already accessed my account, changed my password, and all recovery options. I have exhaustively tried various methods to recover my account since the incident on 9-9-22. I watched YouTube tutorials and explored all possible avenues without success. The entire Instagram recovery process was futile. Despite discovering this page much later, I am still actively working on reclaiming my account. I have ample evidence to prove my ownership of the account, which holds significant historical data. Any assistance in this matter would be highly valued.

Hello Instagram, It has been over a month, and I still have not regained access to my Instagram account, and I am unsure of the reason. I have followed the verification steps as instructed. I kindly request your assistance in recovering my account, please. I believe this may have been a mistake as I have had my Instagram account for many years and have always conducted myself respectfully without using inappropriate language or engaging in any misconduct. If I have been reported by someone, I should have the opportunity to explain myself and discuss the situation with you. This is known as freedom of expression and the freedom to defend oneself. Thank you very much. 🙏🏼♥️ Account: @e.souffir

My Instagram account has been disabled without any clear reason. I have consistently followed all community guidelines. Despite attempting to reset my password, I am unable to regain access. Even after being prompted to receive a verification code on my correct phone number, I haven't received any codes. I am concerned about losing my account and also encountered an error message regarding a challenge, which I don't understand. I am willing to provide Email and Phone number verification, as well as ID verification to resolve this issue. Any assistance would be greatly appreciated. Thank you for your time.

Hello, I wanted to reach out regarding an issue I am facing with re-accessing the official page of the Christian artist Michael W. Smith on Instagram and Facebook. There seems to be a challenge with the page's availability, and I would like to resolve this matter. Thank you.

Good day! Please help me solve the problem with accessing my Instagram account! I am the owner of the account polyakova.js, I recently bought a new phone and couldn't log into my profile because I couldn't remember the password. Unfortunately, I don't have access to the email and phone number associated with the account. Therefore, I can't verify my identity to regain access to the account. Currently, I can verify my identity through the email [redacted] or the current phone number [redacted]5, with the intention of linking the number to the account. It's essential for me to retain the data in the account! Please, help me access my Instagram account! Awaiting your response.

My Instagram account, Bane.7, has been compromised along with my associated email, [redacted] I urgently request the account Bane.7 to be blocked as it's jeopardizing my identity. Despite trying to reset the password using facial recognition yesterday, I remain locked out. The hackers are posting unauthorized content and soliciting money from my contacts. They are also running contests from my account. Please delete my account, Bane.7, immediately. I've been bombarded with calls from concerned contacts who have noticed the suspicious activity. This is a critical situation that needs attention promptly. Thank you.

Hello, I would like to request the deletion of my old account as I have forgotten the login information. There are photos on the account from when I was young that make me uncomfortable. I assure you that these accounts are all mine. I have tried to contact Instagram, but have not received a response. I can provide a photo of myself if needed. Here are the usernames of the accounts I would like to be deleted: khadijata82, Kh.maroc, samiayman402018, Khadouj.officiel, Khadija.officel. I apologize for any errors in my message. Thank you in advance for your help.

I encountered an issue when trying to access my personal Facebook account under the name Carl Roethel. A message appeared stating: "Your account has been disabled. You cannot use Facebook or Messenger because your linked Instagram account (9haimy.thaivanacuuz) is disabled. Activity on 9haimy.thaivanacuuz goes against Instagram's Community Guidelines or other standards. If you think your accounts were disabled by mistake, you can request a review of the decision on Instagram. To find out more, visit the Instagram Help Center." I do not have an Instagram account nor have I ever used this app. Despite my efforts to seek help in the help center, I could not find any resources to address this specific issue. I would like to inform the customer service team that an unknown individual created an Instagram account and linked it to my Facebook account without my consent, resulting in my account being disabled. Resolving this matter is something I am unsure how to handle.

Hello, my account got blocked yesterday due to suspicious activity. I was simply removing/unfollowing people from my Followers list and may have done it excessively, which triggered the block. Instagram is requesting me to change my password, but I can't remember it since my account is linked to Facebook. I am unsure of the duration of the block or how to resolve it without being able to change my password. My username is coraline_parmentier. Thank you for your assistance.

Hello. Yesterday, my son's account, heartless.fabi, was tricked by the profile dragondeplatin into believing he had won something. He was asked to record and send a video along with personal information. Shortly after, the account became inaccessible, and dragondeplatin used his information to post about Bitcoin. Can you please delete the heartless.fabi account? Thank you.

Hello. Yesterday, my son's account, heartless.fabi, was hacked/stolen after he was told he had won something by the profile dragondeplatin. He was asked to record a video, send it, and provide personal information. Three minutes later, his account was no longer accessible. Since then, there have been constant posts related to Bitcoin, etc. Please delete the account heartless.fabi. Thank you.

I'm reaching out because I need help accessing Michael W. Smith's Facebook and Instagram accounts as well as some videos. I tried logging in through Debra Kracke's computer, but when attempting to access the pages, I received an error message stating, "Sorry, this page isn't available." I would appreciate it if someone could assist me in regaining access to these accounts. Thank you.

Hello everyone, I am encountering an issue with my Instagram account that is preventing me from accessing it. I am 45 years old and French-speaking. My Instagram username is papenzzo, which I have been using for quite some time. During a transaction, Instagram prompted me to confirm if I was over (+18 years old) or under (-18 years old). Due to my limited English proficiency, I mistakenly selected (-18 years old), leading to my account being blocked. I am willing to provide a copy of my ID if necessary. Could you please advise me on how to reactivate my papenzzo Instagram account or, alternatively, recover my papenzzo username and create a new account with the same name? Looking forward to your response. Thank you and have a great day.

My Instagram account, @ghostink_arts, has been hacked. Currently, my email and phone number are still linked to the account, but another email has been added without my permission. The hacker has enabled two-step verification and I am unable to access the code. They have started promoting Bitcoin on my account after posting earlier. I have attempted several solutions, but anything I try requires the code that I don't have. I am unsure of how to proceed and if there is a way to directly contact Instagram about this issue. Any assistance would be greatly appreciated.

Hello Support Team, I attempted to create an Instagram account and encountered some issues with the verification code. Even after waiting two days and trying with a different email and username, I still faced the same problem. I even created a Facebook account using one of the emails to see if that would help set up Instagram, but the issue persisted. I'm wondering if there's some sort of caching happening due to the initial registration errors, as both the email and username are not in use but I'm being told they are. This has left me unable to complete the registration process. Any assistance would be greatly appreciated. Best regards, Jona from helpingbrands

Hello, I recently had my Instagram account hacked, and I am going through the process of trying to recover it. However, I am encountering an issue where it claims I am under the legal age to access my account, despite being 26 years old and having the account for a significant period of time. I kindly request your prompt assistance in resolving this matter as Instagram is a vital platform for me to connect with many important individuals. Thank you, Alexis D.

Dear Support Team, I am reaching out to report a hack on my Instagram account under the username: @tonino_msc. Unfortunately, I fell victim to a scam, allowing the hacker to take control by changing my password and activating two-factor authentication. The legitimate email associated with my account is [redacted] Despite my efforts to contact Instagram for assistance in reclaiming access to my account, I have been unsuccessful. As a freelance artist, my account holds all of my valuable work, and it is crucial for me to regain control. I appreciate any necessary steps you can take to help me recover my account. Thank you for your prompt attention to this matter.

Dear Instagram Support Team, I'm reaching out regarding an issue I'm facing with accessing Michael W. Smith's Christian Artists Facebook and Instagram pages. Despite your assistance, when I attempt to access the pages on my computer, I keep receiving an error message stating, "Sorry, this page isn't available." I kindly request your help in resolving this matter so that I can engage with Michael W. Smith's content once again. Thank you for your support.

My Instagram account was inexplicably suspended today. When I tried to dispute it and entered my number for verification, I didn't receive any code. Now it's telling me to wait 24 hours, but I'm skeptical I'll get the text then. I believe this suspension was a mistake as I haven't done anything drastic to deserve it. I don't understand how your algorithm allows racism and violence to thrive but targets innocent private accounts. Some verified accounts have cartoons as profile pictures, which is the only difference I can see. Not being able to verify my identity adds to the frustration, making it seem like a scam.