Instagram Customer Service Issues

Archive 373

The following are issues that customers reported to GetHuman about Instagram customer service, archive #373. It includes a selection of 20 issue(s) reported April 26, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I believe my Instagram account was mistakenly deactivated by Instagram. I always follow the rules and there were no violations on my account. The issue is that I am unable to dispute their action because they state I have [redacted] days to do so. However, when I try to log in, it prompts me to enter a code received by SMS, but I never receive any code. Despite numerous code requests, I am told to wait 24 hours due to too many requests, though I never receive any codes. I attempt daily, but to no avail. This has left me blocked and unable to recover my account. My account username is lolawoo_2 and my phone number is +33 [redacted].
Reported by GetHuman8325967 on الأربعاء ٢٦ أبريل ٢٠٢٣ ١٣:٣٧
Last night, I noticed that Michael W. Smith, a Christian artist, wasn't appearing on Facebook and Instagram. I kept trying to find Debra Kracke, but with no success. I hope that the Instagram officers can help restore Michael W. Smith's Christian Artists page and bring back Debra Kracke on my computer.
Reported by GetHuman8290070 on الأربعاء ٢٦ أبريل ٢٠٢٣ ١٦:٣٣
Hello Sir/Madam, My Instagram account (@louise2llyre) was suspended while I was following accounts of people I didn't know. This is the second time I've faced this issue for the same reason. The first time, they asked me to fill in a code by email, not by phone number. The second time (now), they asked for a code via email which I received, and then a code via message which I didn't receive this time. I have requested it several times without any results. I have been trying again every 24 hours for the past three days as requested, but without success. I hope you can help resolve this issue. Best regards
Reported by GetHuman8326513 on الأربعاء ٢٦ أبريل ٢٠٢٣ ١٦:٥٧
Good afternoon, I am not fluent in English, but I will try to explain clearly. About a month ago, I lost my SIM card, which was linked to my personal account. I forgot the password that was set in [redacted]. I urgently need to update the phone number associated with my account, @_mmargoshaaa_, to avoid losing access in the future. I am willing to provide photos of identification documents, such as my passport.
Reported by GetHuman8328067 on الخميس ٢٧ أبريل ٢٠٢٣ ١١:٢٧
Dear Instagram Team, I am writing to report a fake account on Instagram that has been created using my photo and name. I am concerned that this fake account could be used for inappropriate or illegal purposes. I kindly request for your team to review and delete this account promptly. Your assistance in this matter would be greatly appreciated. I have included the username, profile link, and a screenshot of the fake account for your reference. Username: rayind7086 Fake Account Screenshot Thank you for addressing this issue promptly. Sincerely, [Initials]
Reported by GetHuman8328391 on الخميس ٢٧ أبريل ٢٠٢٣ ١٤:٢١
Since yesterday, 16 of my videos on @snowballragdollcat are frozen for me and my followers. I have tried various solutions like clearing my cache, reinstalling Instagram, restarting my devices, and updating the app, but the problem persists. I am disappointed that my content is not accessible as I put a lot of effort into creating those videos. I always take precautions to secure my account, although I have a small following, so I doubt it is a hacking issue. I am seeking assistance to resolve this matter.
Reported by GetHuman8328922 on الخميس ٢٧ أبريل ٢٠٢٣ ١٧:٥٧
My Instagram account got hacked, and the hacker is posting about bitcoin. They are sending messages on WhatsApp asking for money. I have many personal photos on my account, and I'm worried about them being misused. Please help me close all avenues to recover or delete my account. The hacker keeps changing my username constantly. My old email is [redacted] I have [redacted] posts on the account. Your prompt action on this matter is greatly appreciated. Thank you.
Reported by GetHuman-kajallan on الخميس ٢٧ أبريل ٢٠٢٣ ١٨:١٥
I am trying to reconnect with Debra Kracke on Michael W. Smith's Christian Artists 3rd Facebook and Instagram accounts. However, when I try to access her page, it says, "Sorry, this page isn't available." Even though I continue to click on things on Michael W. Smith's Christian Artists 4th Facebook and Instagram accounts, the page is not coming back up. It's frustrating, but hopefully, the Instagram officers can help resolve this issue soon.
Reported by GetHuman8290070 on الخميس ٢٧ أبريل ٢٠٢٣ ١٩:٣٤
I'm having trouble resetting my password. Whenever I try to complete the captcha, I get an error message saying "Sorry, there was a problem. Please try again." I've attempted to reset it using different devices, browsers, and incognito mode, but the issue persists. Interestingly, when I tried the same process with a different account, it worked flawlessly. I even received the password reset email after completing the captcha successfully. This leads me to believe that the problem lies specifically with my marketing account. I rely on this account to promote my business, and I'm concerned about potentially losing all the progress I've made with my marketing efforts.
Reported by GetHuman8329375 on الخميس ٢٧ أبريل ٢٠٢٣ ٢١:٥٧
Dear Instagram Team, I recently discovered a fake account on Instagram using my name and photo. I am concerned that this could lead to misuse of my identity. I kindly request your prompt assistance in removing this account. I have provided the username, profile link, and a screenshot of the fake account for your review: Username: Shalu_baisa_123_ Profile Link: [redacted] Your attention to this matter is greatly appreciated. Thank you for your help. Sincerely, [Initials]
Reported by GetHuman8319276 on الجمعة ٢٨ أبريل ٢٠٢٣ ١١:٥٥
Dear Instagram Team, I believe there is a fake account on Instagram using my photo and name, posing a risk for potential wrongful and illegal activities. I kindly request your prompt assistance in verifying and removing this account to prevent any misuse. Attached to this message are the username, profile link, and a screenshot of the fake account for your review. Username of Fake Account: Shalu_baisa_123_ Thank you for your help in addressing this matter swiftly.
Reported by GetHuman8319276 on الجمعة ٢٨ أبريل ٢٠٢٣ ١١:٥٧
Hello, I am Suman Adhikari. Two days ago, I discovered something concerning on my Instagram account. Unfortunately, someone has hacked my account, making it impossible for me to access it. The hacker has changed both my registered mobile number and email address, and is now posting inappropriate videos and content. I kindly request assistance in regaining access to my Instagram account and appreciate any actions taken against the hacker. Instagram Login ID: shanuadhikari2030 Registered Mobile Number: [redacted] Registered Email Address: [redacted]
Reported by GetHuman8330811 on الجمعة ٢٨ أبريل ٢٠٢٣ ١٥:٥٢
I believe there could be a misunderstanding in my social media account. I am Debra Kracke from Carrollton, MO, and I recently encountered an issue with accessing Michael W. Smith's Christian Artists 3rd account on Facebook and Instagram. Yesterday morning, when I tried to log in, I received a message saying the page wasn't available. I would appreciate it if the Instagram officers could assist me in resolving this matter, as I would like to regain access to Michael W. Smith's Christian Artists 3rd account on Facebook and Instagram.
Reported by GetHuman8290070 on السبت ٢٩ أبريل ٢٠٢٣ ١٦:٠٣
I am looking to reconnect with Michael W. Smith, the Christian artist, on Facebook and Instagram. I have been unable to access his profiles because of a technical issue involving Debra Kracke. Instagram officers, please assist in resolving this matter so that I can follow Michael W. Smith once again. Thank you for your prompt attention to this matter.
Reported by GetHuman8290070 on السبت ٢٩ أبريل ٢٠٢٣ ١٧:٠٨
I recently uploaded a video on my @bulb.media account, which unfortunately got banned within 72 hours due to a copyright claim on a song used in the video. I want to clarify that I have all the necessary licenses for the soundtrack and sound effects used in the video. I have already submitted an Appeal Decision to Instagram but have not received any response yet. The video is currently blocked in 72 countries, including my own where most of my followers are. This issue is concerning as it's affecting visibility to my followers and potentially damaging my relationships with clients who were featured in the video. I hope for a swift resolution to this matter.
Reported by GetHuman-bulbmed on السبت ٢٩ أبريل ٢٠٢٣ ١٨:١١
Hello, I recently received an email about an unusual login to my account. Within 2 minutes, my account was suddenly logged out. When I tried to log back in, I was asked to verify my number and then enter a code I should receive via SMS. I didn't receive any SMS with the code, even after requesting it multiple times. I urgently need to regain access to my account. Can you please advise me on how to proceed? Sincerely, Wassim_G.
Reported by GetHuman-wassimb on الإثنين ١ مايو ٢٠٢٣ ٠١:٠٤
Dear Instagram Team, I have not received the new messenger update in my Instagram account yet. Additionally, advanced features have not been made available to me. The swiper reply option is also missing, and I am unable to change the theme. I kindly ask you to address and resolve these issues promptly. Thank you for your assistance. Instagram Username: Account Link: [redacted]
Reported by GetHuman-palanikh on الإثنين ١ مايو ٢٠٢٣ ٠٦:١٢
Good afternoon! I need help restoring access to my Instagram account. I recently bought a new phone and couldn't remember my password. After changing it, Instagram requires my email for identity verification, but I no longer have access to it. Even the phone number linked to the account has changed, making that option inaccessible as well. Kindly assist me in logging back into my Instagram account. You can reply to my valid email at [redacted] Thank you very much for your help!
Reported by GetHuman-kzi on الإثنين ١ مايو ٢٠٢٣ ٠٦:٥١
My Facebook account was disabled, possibly due to an unfamiliar Instagram account cphuongloan.khatuhddq8. The Instagram account I vaguely remember was named a_plus_computers_adair and linked to [redacted] My Facebook emails are [redacted] and [redacted] I can provide my phone number once I know if this will assist me. I believed I had disabled the account a_plus_computers_adair. Please help, as a quick look at my account will show this is easily remedied. You have my cell number; feel free to text or call. Thank you.
Reported by GetHuman-zijafore on الإثنين ١ مايو ٢٠٢٣ ١٤:٠٠
Hello, My recent post this morning was unexpectedly removed as it complies with Instagram's community guidelines. There is nothing explicit, on the contrary, nudity is not visible, it is heavily blurred. This post is also on my other accounts and is still visible. I really don't understand. My main account @gladius278 has been suspended. Please reconsider this post and I would be very grateful if you could reactivate my main account again. Thank you in advance. Best regards
Reported by GetHuman8336202 on الإثنين ١ مايو ٢٠٢٣ ١٤:٣٥

Help me with my Instagram issue

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