Instagram Customer Service Issues

Archive 365

The following are issues that customers reported to GetHuman about Instagram customer service, archive #365. It includes a selection of 20 issue(s) reported March 27, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm having trouble accessing my Instagram account. I got logged out during lagging and can't recall my password. The account is linked to my email, but not phone number or Facebook. Instagram isn't sending me the password reset link although it claims to do so. I've attempted multiple times and checked spam folders. I've exhausted all options to regain access to my account (vautsimautsi) as I'm not receiving the necessary emails from Instagram. Upon investigation, it seems the issue lies with Instagram's end. There's also a message about being logged out due to suspicious activity.
Reported by GetHuman-arfarfoo on Monday, March 27, 2023 1:49 PM
I am experiencing issues with accessing my Instagram account. After using it on my home laptop, the account was flagged as hacked and logged me out. Despite multiple attempts, I cannot log in on any device. The verification code sent to my phone number does not arrive and the selfie verification failed due to lack of photos on my page. When trying to log in, the button spins for a moment but does not proceed. I have tried all solutions in the Help Center but nothing has resolved the issue. I need assistance to regain access to my account, which I use for commerce purposes. Thank you for your help.
Reported by GetHuman-easkra on Monday, March 27, 2023 8:23 PM
I recently received a private message from the Help Center regarding my Instagram account and potential copyright infringement. The message requests that I respond with "Hello" to receive a link to an appeal form. Failure to do so within 24 hours may result in the deactivation of my account. The message also states that the owner of the original post has lodged a complaint. I'm sharing the information here for reference.
Reported by GetHuman8263208 on Monday, March 27, 2023 9:13 PM
I enabled two-step authentication on my Instagram account, requiring a verification code from the Authenticator App and an 8-digit backup code to log in. However, I forgot to save the codes and link the app upon opening it. Consequently, I am unable to log back in after logging out, even Facebook login attempts have failed. Despite multiple video selfie verification tries, I couldn't regain access. Neither resetting the password nor filing an appeal via the registered email address has been successful. I'm unsure what steps to take next. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman8263656 on Tuesday, March 28, 2023 1:06 AM
My Instagram account was suspended because it was mistaken as impersonating a rapper. I was running a fan page sharing news about the artist, not impersonating them. I followed the Community Guidelines and would like my account reinstated. I've tried to recover it, but I only have access to the email linked to the account, not the phone number.
Reported by GetHuman-cenajer on Tuesday, March 28, 2023 2:44 PM
Bonjour, j'aimerais récupérer l'accès à mon compte prusse.ptj. Mon compte a été piraté, et le pirate a changé mon mot de passe. Je me tourne vers vous pour obtenir de l'aide. Mon adresse gmail est [redacted] L'utilisateur qui a piraté mon compte est [redacted] Il a remplacé mon adresse par la sienne. Si vous ne pouvez pas m'aider, je vous prie de bien vouloir supprimer mon compte prusse.ptj.
Reported by GetHuman8264939 on Tuesday, March 28, 2023 4:31 PM
Dear Instagram, I recently found that my account was disabled on Instagram. I am unsure of the reason for this action. I value my account as it holds many memories that mean a lot to me. I have used this account for several years without any issues. I kindly request for my account to be reinstated. I want to assure you that I will be more cautious in following Instagram's guidelines in the future. Account Details: Name: Raja Muhammad Zohaib Username: kharian__writes Linked Email Address: [redacted] Linked Mobile Number: +[redacted]04
Reported by GetHuman8265950 on Wednesday, March 29, 2023 12:33 AM
I recently switched to a new phone and phone number. When I tried to log into my Instagram account (monimonika001) on the new phone, I realized I forgot my password. To reset it and regain access to my account, I needed to use a backup code provided during my registration. Despite trying all 6 codes, none of them worked. Without any selfies on my account to verify my identity, I'm unable to proceed. Requesting a new backup code is the only way for me to recover my account. Your assistance in this matter would be greatly appreciated.
Reported by GetHuman-lottiric on Wednesday, March 29, 2023 3:21 PM
Hello, recently my Instagram account requested my phone number, but I didn't receive the verification code. After waiting 24 hours and trying different phone numbers, I still can't access my account. I believe I haven't violated any community guidelines. I hope this issue can be resolved. Thank you.
Reported by GetHuman-liampir on Wednesday, March 29, 2023 4:13 PM
Hello, my Instagram account was disabled by Instagram for allegedly violating their privacy policies. However, I believe this is a mistake as I was only trying to address a decrease in my followers by checking who unfollowed me. My account username is @aarbaaj. I hope you can assist me in restoring my account. I assure you that I will not make this mistake again. Thank you.
Reported by GetHuman8267265 on Wednesday, March 29, 2023 4:52 PM
While using Instagram, I received a pop-up notification informing me that my account has been permanently suspended for violating community guidelines. I am anxious to recover my account promptly to resume enjoying Instagram's services. It was challenging for me to accept the suspension as I did not post any inappropriate content. I am hoping for a solution to this issue.
Reported by GetHuman8267433 on Wednesday, March 29, 2023 5:59 PM
Hello, My name is Ghiless Amzal, a Kabyle Algerian singer. I have an issue with someone hacking my official Instagram account. My account was verified with my documents, but the problem is that the hacker also stole my phone, and I no longer have access to my email to recover my account. The hacker has deleted my photos on Instagram. I have all the evidence that it's my account because I sent my ID to confirm it. I have tried multiple times to reach out to Instagram for help, but no solution yet. I am in danger as the hacker is impersonating me, insulting people using my name, and asking for money to return my account. Please assist me in recovering my Instagram account: Ghilessamzal.officiel. I'm willing to provide all the necessary information about my account. Please help me. Thank you.
Reported by GetHuman8268222 on Thursday, March 30, 2023 12:41 AM
Hello, my name is Ghiless Amzal, a Kabyle Algerian singer. I have a problem with someone hacking my official Instagram account. My account has been verified with my documents. The issue is that the hacker stole my phone, and I no longer have access to my email to recover my account. The hacker deleted my photos on Instagram. I have evidence that it's my account since I submitted my ID to confirm it. I've tried reaching out to Instagram for help, but no solution yet. The hacker is impersonating me, insulting people, and asking for money. Please help me recover my Instagram account: Ghilessamzal.officiel. I am willing to provide any necessary information. Please assist me, thank you.
Reported by GetHuman8268243 on Thursday, March 30, 2023 12:56 AM
I was contacted on Instagram for a promotion opportunity. After agreeing on the terms and payment, I provided my personal information as requested. They asked me to replace my email with theirs and requested screenshots. Shortly after, my account was logged out. When attempting to reset my password, I discovered that two-factor authentication had been enabled by someone else who is now not sharing the code with me.
Reported by GetHuman8268384 on Thursday, March 30, 2023 3:18 AM
Dear Sir or Madam, I recently tried to post the following text regarding a picture from our dance video, but it was deleted. Unfortunately, I was unable to save my draft during the reconstruction process. Who could the dance group in the moving pictures be? Guess correctly and receive fame and honor! #satiricalmovementmetal #aglobotomie #arbeitsgruppelobotomie #dance #outofline #outoflinetodance #dancevideo #dancemetal #dancehit #dancefloor #dancevideo #dance #thinktank #fun #satire #bunny #cos #cosplay Why was it deleted? What is the reason? Thank you and best regards, Bakunin Eisner-- Sent from /e/ Mail.
Reported by GetHuman8268434 on Thursday, March 30, 2023 4:22 AM
Dear Sir or Madam, When I tried to post the following text to a picture from our dance video, it was deleted. I struggled to reconstruct it, but couldn't save it. Who could the dance group from the moving pictures be? Anyone who guesses will receive fame and glory! #satiricalmovementmetal #aglobotomy #workgrouplobotomy #dance #dancingoutofline #outoflinetodance #dancevideo #dancemetal #dancehit #dancefloor #dancevideo #dance #thinktank #fun #satire #rabbit #cos #cosplay Why? What is the reason? Thank you very much and best regards, Bakunin Eisner-- Sent from /e/ Mail.
Reported by GetHuman8268434 on Thursday, March 30, 2023 4:22 AM
My Instagram account suddenly stopped, displaying a message about sharing my password for more followers and likes, which is not true given my modest following. Despite trying to enter my old password and setting a new one, none of the options seem to work. Even the "forgotten password" option is unhelpful. I am unable to contact anyone for assistance, which is frustrating. I need help to restore my account as this situation is affecting my efforts to share content about holidays, and Instagram's actions are ruining it.
Reported by GetHuman-amelieao on Thursday, March 30, 2023 9:30 AM
Hello Instagram Team, I am writing to inform you that my business account, @samah.sbay.saoui, has been disabled and I am unable to recover it. This account is essential for my work, and its suspension has caused delays. I believe I have not violated any of the terms of use, as I solely use this account for business purposes. Please let me know if there is any additional information I can provide to verify my identity or expedite the process of reactivating my account. Thank you for your prompt attention to this matter. Samah Saoui
Reported by GetHuman-sbaysam on Thursday, March 30, 2023 7:26 PM
Upon logging into my account, I received a message indicating a security concern due to potential compromise through a phishing attack. Instagram has temporarily locked my account as a precaution and requires me to verify my identity to regain access. The verification process involves sending a code to my old phone number, which I no longer have access to as my number has changed recently. I am unsure how to update my contact information without accessing my account first to verify ownership.
Reported by GetHuman8270769 on Friday, March 31, 2023 5:44 AM
Hello, I'm experiencing difficulty with my advertisement and I'm trying to identify the issue. I attempted to reach out for a recheck, but I encountered difficulties sending a direct message. Recently, I deleted my old account two weeks ago. I would greatly appreciate receiving clarification on the specific problem and steps to resolve it. I have already submitted my personal identification card. Despite this, I have not received any communication. This matter is crucial to me, so I kindly request a response. Best regards, Vanessa Onuk.
Reported by GetHuman8270876 on Friday, March 31, 2023 7:59 AM

Help me with my Instagram issue

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