Instagram Customer Service Issues

There is an individual with the profile name "Kelly Kizitiuu" who added me a few months back. Suspicions arose as he avoided video calls and later requested a money transfer under the guise of a sob story. Upon confrontation, he threatened to expose private photos. I noticed discrepancies, including a different individual's photo on WhatsApp, promptly changed to mine upon inquiry. After my refusal, he made multiple new profiles targeting American women exclusively. Concerned not only about potential catfishing but also the misuse of private images, likely stolen. The alias "Kelly Kizitiuu" yields no online presence linked to the images. Excuses were provided for every inconsistency, affirming my belief in his fraudulent activities. I have evidence to support this claim and worry about further victims falling prey to his deceit. Requesting investigation and action to prevent possible harm.

I am experiencing recurring issues with my Instagram account. A hacker has gained access to my account multiple times, changing my username, password, and email. Despite having two-factor authentication enabled, my password is constantly reset. I have been logged out three times already. My name is Kyia Harris, and my Instagram account is under the username kyiaharris. My email is [redacted] I am seeking assistance to prevent this unauthorized access to my profile and personal information. Thank you, Kyia.

I am experiencing ongoing issues with my Instagram account being compromised by a hacker. This began last night when I was unexpectedly logged out. Today, I realized that the hacker modified all my account details, such as password, email, and username. Despite receiving a pin on my phone through Two-Factor Authentication when I try to reset my password, the hacker still manages to access my account. I need help to prevent this individual from repeatedly entering my account. Fortunately, my information remains intact, and the hacker has not tampered with my data beyond the initial breach. Notably, the email address they changed it to seemed to end in 'ru,' indicating a potential Russian connection. Any assistance to resolve this would be greatly appreciated. Thank you.

I discovered my account was hacked when I noticed a change in my name and my friend questioned me about it. Upon investigating, I found all my content had been transferred to a new account with a different name. I promptly reported the situation to Instagram, leading to the account's removal. Although I am grateful for their swift action, I am eager to retrieve my original account as it holds valuable memories, photos, and connections. I have attempted to seek assistance through Instagram's help center, but the solutions provided do not align with my specific issue. I am hopeful for a resolution that will restore my account to its previous state.

I temporarily removed my Instagram app and reinstalled it, but upon trying to sign back in, I keep receiving an error message stating "sorry there was a problem with your request," despite entering the correct username and password. Feeling frustrated, I have attempted various solutions like repeatedly tapping the "sign in" button and even accessing the website via computer, but I can't proceed as it requires email confirmation. Unfortunately, the email linked to my account is outdated, and I can't recall the password. Another recovery option is to receive a text code, yet the associated phone number is also outdated from five years ago. Struggling to regain access, I'm under pressure as my account, under the username vickivieteska, holds my full name and is essential for my social media aspirations. Your assistance in resolving this login issue is greatly appreciated. Thank you.

Hello, about two weeks ago, a girl on Instagram was using my photos pretending to be me (caroline2dance). I reported it with my friends! The next day, I couldn't access my profile and it said it was disabled? I received an email from Instagram saying I was pretending to be someone else, which made me laugh. I WAS pretending to be someone else? While a fake account kept using my photos? And they shut down my profile. I was speechless. So, I contacted support and sent my ID (photos). After a couple of days, they asked for a photo of me with a handwritten code they sent. I sent everything, but nothing happened. Two days later, I contacted them again, and they sent me another email asking for a photo with a different code. Honestly, I feel like I'm being played because this has been going on for days with no resolution. It's really annoying because my profile was closed claiming it wasn't really me, while the fake one is still open. I don't know what to do next.

Hello! I believe my Instagram account was disabled by mistake. I had reported the account @laina_j52 for impersonating me, and shortly after, my account, @_ejnochaser, was deleted. The other account is using my photos and even viewed my Instastory on the day I was deactivated. Despite multiple reports from me and my friends, nothing has been done. Instagram did not verify the information properly before deleting my account. I have had my account for years, and all the photos they used can be verified with timestamps on my page and in my phone.

In July, my best friend and I had the idea to switch and post on each other's public Instagram fanpages. When I tried to log into her account, a security verification message appeared. We discovered that the email linked to her account is actually being used for another one of her accounts. Despite trying to resend the verification email, it never arrives. We are puzzled because Instagram doesn't allow two accounts under one email. Even though we have the correct password, every login attempt states "Password Incorrect". It's essential to me to help her regain access before her birthday. Can you assist us in recovering her account @brynnsqueen? Thank you so much for your support.

A few days ago, when I opened the Instagram app, I encountered a message prompting me to verify my account with the email or phone number I initially used to sign up. However, I no longer have access to either of these. After reaching out to Instagram support, they instructed me to provide a photo of myself holding a piece of paper with a verification code. Once verified, they sent me a link to reset my password. Although I successfully changed the password, the verification message continues to appear. Despite Instagram support sending me multiple password reset links, the underlying issue persists. I am frustrated and seeking a solution from Instagram that goes beyond password changes to regain access to my account.

I recently discovered that my Instagram account has been hacked. A friend alerted me that my name had been changed, prompting me to correct it. After realizing that the associated email had also been altered and I couldn't switch it back, I attempted to address the situation while traveling in Las Vegas. However, I couldn't change the password at the time. Now that I'm back home, I've been unsuccessful in regaining access to my account. I haven't received any notification from Instagram about the email change, making it difficult to proceed. Currently, I'm unable to log in since Instagram requires sending a confirmation number to an unfamiliar email for access. I desperately need assistance to recover my account to retain my photos and connections without having to start from scratch.

My Instagram account has been compromised. The username was changed from @_louux to @anaraathkaylee. When attempting to regain access, I found the email had been altered to f*******[redacted] The password, username, and profile picture were changed, preventing me from logging in. All my photos are still visible, with someone posing as me, causing great concern and stress. I've reported the issue to Instagram, submitting verification pictures and evidence screenshots, but have not received any meaningful assistance. This issue seems widespread, with many facing similar problems involving Russian email addresses hijacking accounts. Despite this, Instagram fails to acknowledge the severity or provide sufficient support. I urgently need my account restored, as this situation is distressing and frustrating.

Hello, my name is Christopher Rivers Jr. I have been using Instagram since [redacted]. Earlier this year, my little brother deactivated my account that was signed into his phone. Initially, I thought he had deleted the account, but after a week, he reactivated it. However, when I got a new phone, I couldn't sign in because he had changed the password and recovery email. My account 'Chris Rivers jr' has sentimental photos, including childhood memories and pictures of my child and family. I can verify my identity with photos linked to my Facebook account. Despite my account being active, I am unable to access it due to my brother's actions. Unfortunately, our relationship is strained, and he is currently incarcerated. I hope to resolve this situation smoothly.

Hello Instagram team, I have a page called The_shas_store on Instagram. This morning, I woke up to find a message stating that my account is violating terms and has been reported, resulting in me losing access. I request you to review my page because I have never posted anything inappropriate. My content has always been focused on makeup products and clothing accessories, which is the essence of my page. I am devastated by this situation as I believe someone might have falsely reported my account out of jealousy. Instagram team, I am pleading with you to restore my account. This page means everything to me as it is my source of income. I am deeply upset by this incident and I implore you to assist me in recovering my account. Your help would mean a lot to me. Thank you.

Dear all, I am excited to announce the launch of our University of Utah’s Bennion Center's new Instagram account! Our program, Alternative Breaks, is now on Instagram under the handle @uofualtbreaks. We are thrilled to connect with students in a more engaging way through social media. However, we have encountered a challenge due to the 30-character limit for the account name. We aim to reflect both Alternative Breaks and Bennion Center while also acknowledging our affiliation with the University of Utah. After careful consideration, we propose extending the character limit to 35 to accommodate the account name “Alternative Breaks – Bennion Center.” This change will enhance our branding and accessibility on Instagram. We appreciate your understanding and assistance in this matter. We look forward to your prompt response. Sincerely, Justin

Dear Instagram Support Team, I have lost access to my Instagram account and am unable to recover it. Unfortunately, I made a mistake in my recovery email address, which seems to be missing a letter. Additionally, the mobile phone number associated with the account is outdated, as I have a new number that I did not update. Recently, I have been receiving notifications from the Instagram app to verify my identity, but I am unable to do so due to the issues mentioned above. The only evidence I have that the account "grigor.turniski" is mine is that it is linked to my Facebook account under the name Grigor Turniški, which is associated with the email I am using to contact you. I kindly request your assistance in recovering my account, or if that is not possible, to delete it so I can create a new one. I am available to provide any additional information you may need to resolve this matter. Best regards, Grigor Turniški

I want to explain that I always aim to be respectful and adhere to all guidelines set by Instagram. On October 26-27th, I experienced trolling on my profile by an individual who left a very unpleasant comment in my comment section. After requesting them to be respectful or leave, I was unable to access my account (_nikki_flowers_) the next day as it showed as disabled. It appears likely that this individual, along with some friends, may have mass-reported my account leading to its disablement. My account holds important pictures and saved posts with valuable information that I cannot retrieve elsewhere. Being a licensed medical patient, this account is crucial for documenting my progress, similar to many other users. I never received any prior warnings regarding my account. I kindly ask for assistance in recovering my account. Thank you.

I have a suggestion to improve Instagram by allowing users to block certain people from seeing specific photos rather than their whole profile. This feature could be beneficial for instances such as blocking family members from viewing certain posts but still allowing them to see others. It would enhance user privacy and control. Implementing this idea could make Instagram more user-friendly and appealing to a wider audience. I believe many users would appreciate this feature. I look forward to hearing your thoughts on this proposal. Thank you.

Hello! I'm from Panama, and my cellphone was stolen on Halloween night. I'm concerned the thief might access my iPhone and log into my Instagram account easily, so I decided to change all my application passwords. The next morning after the robbery, I successfully changed my Instagram password through the web browser. However, when I tried to log back in, the system requested a code sent to my old cellphone number that I no longer use. I tried to update this information, but the system did not allow me to do so, which was frustrating. I then attempted to report my account as hacked. Facebook support sent me an email asking for a photo verification. Following their instructions, I realized my email input error, and now I am unable to access the link to recover my Instagram account. I have been emailing with support, but they rejected the photo I submitted despite meeting their requirements. Despite sending another photo, I am still waiting for a response. I am worried about losing my account. How can I reach out directly to someone from Instagram for help?

I used my email address [redacted] to create an account yesterday. The username was tempuratran. However, I decided to delete it because I needed to change some settings which I couldn't figure out how to do. I thought it would be simpler to create the account again. Unfortunately, after deleting the account, the username tempuratran is no longer available. This username was previously associated with my email and I would like to reclaim it for my new account. I would appreciate any assistance on how I can retrieve the username. Thank you.

Hello, my name is Vikas. This morning, my Facebook account suddenly logged out and when I tried to log back in, I received an error message. The Facebook team informed me that I am not able to access my account. This is concerning because all my accounts, including Instagram, are connected to Facebook and I have important data stored there. I kindly request permission to regain access to my Facebook account. If there was a mistake on my part, I assure you it won't happen again. I really need access to my accounts as the data stored there is crucial to me. Your understanding in this matter would be greatly appreciated. Thank you.