Instagram Customer Service Issues

My Instagram account under the username "sosopinkypie" was disabled by Instagram on October 29, [redacted]. I am unable to access my account, and upon attempting to log in, I received a message stating that I violated terms by pretending to be someone else on Facebook. This accusation is false, as I did not engage in such behavior. Despite contacting Instagram support multiple times and providing them with requested information such as my email, phone number, photo evidence, and my ID card, they have not assisted me in recovering my account. I believe my account was mistakenly deactivated, and I urge for assistance in getting it reinstated as I dedicated significant effort to its content within the platform and did not breach any regulations.

My Instagram account under the username "sosopinkypie" was disabled on October 29, [redacted]. I can't access my account, and it states that I violated terms by pretending to be someone else on Facebook, which is untrue. I've contacted Instagram support around 30 times, provided my email ([redacted]) used for the account creation, phone number, photo evidence, and my ID. Despite this, Instagram still believes I violated rules, and I need help to regain access. I've put in a lot of effort on my account and have not broken any rules. Your assistance in recovering my account would be greatly appreciated. Thank you. -Sophia

I have created multiple accounts over the years, but I forgot the passwords and no longer have access to the associated email addresses or phone numbers. I would like to recover and delete the following accounts as I now only use a new one: 1. lesliebrookemartin 2. lesliebmartin

My Instagram account was hacked recently. Upon opening the app, I was forced to log back in only to discover that my account seemed to have vanished. Oddly enough, my followers could still view my pictures, and the account now belonged to someone named "heijigi." I even found a Russian email address linked to my profile. Despite reporting the imposter account and having several friends do the same, Instagram requested a photo of me holding a code on a piece of paper for verification. After complying with their instructions, they claimed they couldn't confirm my ownership. Frustratingly, I have provided screenshots showing my username and my face, yet the issue persists. My concern grows as sensitive images of my children are at risk. Although I wish to regain control of my account, if that isn't possible, I urge Instagram to delete it to prevent further problems. It's distressing to have a stranger in possession of my personal photos.

When I opened Instagram, I was shocked to find I had been logged out and then couldn't log back in as it said my account didn't exist. It seems my account has been hacked, and someone else is controlling it now, posting photos that aren't mine. Even after reaching out to Instagram help multiple times and having friends report the imposter account, the situation remains unresolved. Instagram asked me to provide a photo of myself with a specific code for verification, which I did as instructed. However, they claimed they couldn't verify the account was mine. My account contains personal photos and I have evidence of my previous login details, but Instagram refuses to acknowledge that the account belongs to me. I urge Instagram to restore my rightful access to my account instead of allowing the hacker to continue using it.

My Instagram account under the username "sosopinkypie" was disabled by Instagram on October 29, [redacted]. Since then, nobody can view my account, and whenever I attempt to sign in, it indicates that I was disabled for violating terms by pretending to be someone on Facebook. But this is false. I never pretended to be anyone else on Facebook or breached any rules. Instagram has made an error. I have tried to contact Instagram support approximately 20 times. They requested proof of my identity, to which I complied by sharing the email ([redacted]) linked to my account, as well as information about my phone number. Furthermore, I submitted photo evidence and a copy of my ID card. Regrettably, they are reluctant to assist me and do not believe that I am the rightful owner of the account unjustly deactivated. I implore for help in restoring my account, as I invested significant effort into it without any terms violations. Thank you, Sophia.

My Instagram account under the username "sosopinkypie" was disabled by Instagram on October 29, [redacted]. Nobody can view my account anymore. When attempting to log in, I received a message stating I violated terms by pretending to be someone else on Facebook. This is false. I did not pretend to be someone else on Facebook or violate any terms. Instagram made an error. I have reached out to Instagram support approximately 20 times. They asked me to confirm my identity, which I did by providing my email address ([redacted]) used for the account, along with my phone number. I also submitted photo proof and my ID card. Despite this, Instagram is not assisting me and refuses to believe I am the rightful owner of the account mistakenly deactivated. I seek help in restoring my account as I have put considerable effort into it and abided by all rules. Thank you. - Sophia

Dear Instagram Support, I have faced repeated hacking and malicious attacks on my BUSINESS account despite following all the necessary security procedures. I have provided tax forms and legal documents to prove ownership, yet my account has been unfairly targeted multiple times causing severe distress and impacting my business and mental well-being. The sudden removal of my business page, most recently on October 20th, which has [redacted],[redacted] followers, has caused me significant anxiety and depression. This is the third time this has happened in a year. Instagram is my primary marketing platform, and its removal severely affects my livelihood, considering how hard I have worked to build a following. I have diligently followed all Instagram guidelines, and I am willing to provide any additional information required to rectify this situation. I urge you to protect my account from further attacks and take necessary steps to prevent such issues in the future. Thank you for your attention and assistance. Sincerely, Antonella K. IG: official_antonellakahllo1 Email: [redacted] Twitter: @antonellakahllo Website: antonellakahllo.com

Dear Support, I believe my Instagram account, "chunchun_o619," was wrongfully banned for alleged terms of service violations. The issue began when another account, "chunchun06_09" (now "wallace_scc"), impersonated me and utilized my content to promote products on the platform. I reported this fraudulent activity to Instagram on 4/11/[redacted]. Shortly after, my account was unexpectedly banned. I am unaware of the exact reason behind this action taken by Instagram. The impostor account, "wallace_scc," then changed to target another user, "wallace_ccs," continuing their deceitful behavior. Despite my attempts to contact Instagram regarding this matter, I have yet to receive a response. My genuine account is "chunchun_o619," and you can reach me via email at "[redacted]" I am hopeful that this misunderstanding can be rectified as I am innocent in this situation. Please address the impersonation by "wallace_scc" promptly. Thank you for your assistance.

I unknowingly got banned from Instagram for violating the terms of service. My account, "chunchun_o619," had over 2K genuine followers and was active. On 4/11/[redacted], I discovered that the account "chunchun06_09" (now "wallace_scc") was impersonating me, using my content to sell products. After reporting this to Instagram, my account was banned for unknown reasons. The fake account changed its name to "wallace_scc" and targeted another user, "wallace_ccs." I've tried to reach out to Instagram for help, but haven't received a response. My account is "chunchun_o619," and my email is "[redacted]" I hope this issue can be resolved as I am innocent. Please address the impersonator, "wallace_scc." Thank you.

Subject: Complaint Regarding Miss Arty's Products Dear Miss Arty Team, I am writing for the third time to inform you about my dissatisfaction with the products I received. The items I ordered do not match the quality depicted in the photographs. The fabrics are of poor quality, the shapes are ill-fitting, and the zip on the jersey is inadequate for such a heavy garment, causing it to look unflattering. I have been attempting to return these substandard items since I received them on October 26th. Furthermore, I paid for express delivery on October 3rd, but did not receive the items until October 26th. I request a full refund for both the express delivery charges and the goods. Unfortunately, I am unable to find a link to print the return label and have only been provided with an email address for returns, which raises concerns about your return process. If this matter is not resolved promptly, I will escalate it to Instagram's head office and consider legal action. Thank you for addressing this issue promptly. Sincerely, Anna P. [redacted] Phone: [redacted]

Dear Get Human, I am reaching out in desperation for help with a recurring issue we are facing. Our digital marketing company handles numerous Instagram accounts, and after performing the annual reset on all the accounts by changing passwords and linked email addresses, we encountered a problem. Suddenly, the accounts were logged out, and Instagram prompted us to link the accounts to different phone numbers. During this process, the accounts appeared as "User Not Found." We managed to link the accounts to different numbers and restore their functionality, but Instagram continues to log us out repeatedly. It has been two weeks of this frustrating cycle. We are at our wits' end and seek assistance in escalating this matter to Instagram. Their lack of attention to user problems is extremely disheartening.

Hello, Instagram. It has been a week since my account @aianagrande was taken down due to copyright issues. I am perplexed by the takedown as I had ceased posting copyrighted content, particularly candids, after receiving warnings from you. My account serves as a fan page for Ariana Grande. Sadly, I have faced reports by numerous individuals who harbored ill feelings towards me, leading to the removal of my account. Instagram is a beloved app of mine, and being deprived of it for a week has been incredibly challenging. Losing this account, cultivated over four years with dedication, has been disheartening, especially since I rectified the issue and refrained from posting candids as soon as I was cautioned. Receiving another opportunity to use Instagram is earnestly sought after, as the absence of this platform has left me feeling despondent. I sincerely hope that there is a way to retrieve my account and regain connection with my friends. Thank you, Noam

Instagram Content Removal Inquiry Good evening, A few days ago, you removed a post from our Instagram feed. The post featured a sale of one of our handcrafted products, a chocolate candy jar that does not contain THC or CBD. We value your data policy and strive to comply with all guidelines to ensure the quality of our posts on Instagram. The chocolate candy jars we offer are free of psychoactive substances, including cannabis. These chocolates are not intended for smoking and are made with whole grains, chocolate, and natural flavors. We kindly request your assistance in restoring our content and preventing any future misunderstandings. We are willing to provide any necessary materials or information to help resolve this issue. Best regards, BigBlack

Hello, I am reaching out about my son's Instagram account that was deactivated last night. He was confused as to why this happened as he is 13 years old and meets the Instagram age criteria. After some investigation, we discovered that one of his "friends" had deactivated it as a joke. My son has not violated any guidelines, so I would appreciate it if his account could be reactivated promptly. It is concerning that someone can make false claims without consequences. I urge Instagram to address this issue and reinstate his account. Please contact me at your earliest convenience. The username for the account is cade_datboi. Thank you. - Erin F. [redacted] Sent from my iPhone

I am experiencing issues signing into my Instagram account. When attempting to reset my password through the email link, I am not receiving any recovery emails. Additionally, signing in seems to be creating multiple accounts under my name, complicating the process. I am eager to regain access to my original account. To facilitate communication, please contact me at [redacted] as I have been unable to reach anyone for assistance. Since I am not receiving emails at the address associated with my account, for verification purposes, I will provide my friend's email below for communication from Instagram.

Hello, my name is Martha Clark. My computer has been hacked into by someone named Ziahdapiimp Kaziah, also known as Jakiah Lena Enoch. They are still gaining access and controlling authorized content in my computer. This person has stolen my Instagram account, marthaclark745, and has taken over my Facebook by changing and duplicating photos. They are even sending inappropriate photos through my Gmail account in an attempt to get me suspended. My YouTube has been suspended due to violation policies, and I believe it's because this person has been putting up unauthorized photos. I am reporting all of this and have done some research, taking pictures from my phone to show the evidence. I need help to regain control of my accounts and stop this individual from accessing my personal information.

I recently disabled my Instagram account, @meganlandrigan. Upon attempting to log back in, it stated my password was incorrect. I utilized the "Forgot Password" option and entered my usual email, [redacted], yet it indicated no associated account. Trying my username, meganlandrigan, led to "user not found." Providing my phone number resulted in a new account, meganlandrigan3914. Upon trying to change this new account's username to "meganlandrigan," it became evident that my original account had been deleted by Instagram. Now left with a blank account under my original username, attempts to edit profile continually fail with an error message. I am perplexed as to why my original account was deleted when I only intended to temporarily disable it and seek assistance in recovering it.

I have had my Instagram logged in on my iPad because I did not have a phone for about a year. Today, I bought a new phone and attempted to log in, but encountered an error. When I tried to access the IG app on my iPad, it alerted me about a suspicious login attempt and required verification through email. Unfortunately, I am unable to access the email linked to my IG account, resulting in me being locked out of both devices. I have cherished my Instagram account for over 4 years, and it would be devastating if I cannot regain access. I have the username, password, and can provide any details necessary. The login information on my new phone matches that of my iPad. I attempted to seek assistance from the help center without success. I urgently need to speak with someone for assistance. Please help.

My account was hacked on November 4th. The hacker first compromised my email account and then changed the email linked to my Instagram account, preventing me from accessing it. I reached out to support yesterday to verify my identity and reset the password. I changed my password using the link provided, but the hacker activated two-factor authentication on their email, blocking me from accessing my Instagram. Please assist me in recovering my account as it contains a lot of personal information. Name: G. Saptharanga Birthday: September 16, [redacted] Instagram Username: geeth_saptharanga Last Instagram Password: menaka1234 I will attach documentation of the verification process and what occurred afterward. Your attention to this matter is greatly appreciated. Thank you.