Instagram Customer Service Issues

Good morning, I encountered an issue with logging into Instagram. Last night, I updated my contact information, changing my email and cell phone number as I no longer used the old ones. After the update, a "challenge" popped up asking me to choose a contact for a verification code, but the options were the old email and phone number that I had just updated and no longer had access to. Surprisingly, I received a confirmation email on my new address about the changes made. I'm confused as to why I am still being asked for verification on outdated contacts after updating my information. I really hope for a swift response as I don't want to lose access to my account where I store crucial memories. Thank you, M.C.S. Email: [redacted] Phone: (+57) [redacted]

Hello, I am reaching out because my Instagram account (glamuranet) has recently been hacked. The hacker changed my email from [redacted] to [redacted] and I received a confirmation email about it. Despite my attempts, I couldn't stop this change. I sought help, verified my identity by sending pictures with a provided code, and received a link to reset my password. However, during the process, I was informed that the secret code would be sent to the fake email address [redacted] Despite sending two emails to support yesterday and reaching out twice via Instagram today, I have not received any response. My Instagram account contains private photos of me, my children, our travels, and significant moments like my son's first day at school or my daughter's kindergarten graduation. I am concerned about these individuals invading our privacy and potentially using the photos inappropriately. I am desperate to resolve this issue and protect my personal information and that of my children. Warm regards, Olga Kochetkova

On September 26th, my account was compromised by a hacker. They changed my username from "joudrea" to "walker_16__anton" and switched the contact email from [redacted] to something .ru. I've been trying to reach out to Instagram multiple times by sending photos with a code they provided, but have not received any response. This is the second time I've been hacked, as it happened before in August, but back then I managed to retrieve my account easily with a code sent to my phone. However, this time, I'm not receiving any codes. I feel extremely violated by this intrusion. I am urgently requesting Instagram to assist me in recovering my account by sending me an email with instructions on how to do so.

Last week (on Thursday), thanks to a friend of mine, I found out that someone was using my photos. He sent me the screenshot on WhatsApp and asked me, "Is this you?" It wasn't me. This person was pretending to be me. It really upset me. They even had more followers than me! With the help of my classmates and friends, we all reported that profile. But what did Instagram do? Absolutely nothing. They deleted my profile instead of theirs. One morning, I woke up, logged into Instagram, and saw the message: "You pretended to be someone else." I was furious. It doesn't seem fair to me. Okay, that person had more followers than me, but who knows how many other girls' photos they used in the past to reach that number! I tried everything to recover it. I contacted Instagram many times, but no one has replied yet. I have never violated any rules. I even sent two photos of my ID. I am truly desperate because I have had that profile for two years (if I remember correctly) and I worked hard to reach [redacted] followers.

La scorsa settimana (giovedì), un amico mi ha fatto notare che qualcuno stava utilizzando le mie foto su Instagram. Dopo avermi mandato uno screenshot su WhatsApp, mi ha chiesto: "Sei tu?", ma non ero io, qualcun altro stava fingendo di essere me. Questo mi ha irritato molto, specialmente considerando che aveva più seguaci di me. Con l'aiuto dei miei amici e compagni di classe, abbiamo segnalato il profilo, ma Instagram non ha fatto nulla se non cancellare il mio account al posto del falso. Quando ho aperto l'app una mattina, ho trovato la scritta: "Hai impersonato qualcun altro", scatenando la mia rabbia. Non è giusto, anche se la persona aveva più follower di me, chissà quante altre ragazze ha impersonato in passato per ottenere quel numero! Ho cercato disperatamente di recuperare il mio account, contattando ripetutamente Instagram, ma nessuno ha ancora risposto. Non ho violato nessuna regola e ho persino inviato due foto della mia carta d'identità. Sono disperata perché ho gestito quell'account per due anni circa e ho faticosamente raggiunto i **** follower. Vi prego, aiutatemi a recuperare l'account.

Last week (Thursday), thanks to a friend, I found out someone was using my photos. They sent me a screenshot on WhatsApp and asked, "Is this you?" It wasn't me. They were pretending to be me. This really upset me. They even had more followers than me! So, with the help of my classmates and friends, we all reported that account. But what did Instagram do? Absolutely nothing. They deleted my account instead of the imposter's. One morning I woke up, logged into Instagram, and saw the message: "You pretended to be someone else." I was furious. It doesn't seem fair. Okay, that person had more followers than me, but who knows how many other girls' photos they used in the past to get that number! I tried everything to recover it. I contacted Instagram many times, but no one has responded yet. I never broke any rules. I even sent two photos of my ID. I am truly desperate because I've had that account for two years (if I remember correctly) and worked hard to reach **** followers. Please help me recover my account.

Last week (Thursday), thanks to a friend, I found out someone was using my photos. He sent me the screenshot on WhatsApp and asked: "Is this you?" It wasn't me. They were pretending to be me. This made me very upset. They even had more followers than me! So, with the help of my classmates and friends, we all reported that profile. But what did Instagram do? Nothing. They deleted my profile instead of theirs. One morning, I woke up, logged into Instagram, and saw the message: "You pretended to be someone else." I was furious. It doesn't seem fair. Yes, that person had more followers than me, but who knows how many other girls' photos they used in the past to get there! So, I tried everything to recover it. I contacted Instagram many times, but no one has replied yet. I never violated any rules, and I even sent two photos of my ID. I'm truly desperate because I've had that account for two years (if I remember correctly) and worked hard to reach **** followers. Help me recover my account.

Hello, I need help with my Instagram account '@nutznuts'. I reported it on September 04, [redacted] but haven't received any email after trying to reset the password. Pictures of me were posted without my consent and I was bullied because of them in group chats. I have two accounts, the active one I'm using now and the one I'm reporting. I urgently need to reset the password to access it or have it deactivated. Your urgent assistance is highly appreciated. Please help me resolve this situation and end my distress. Thank you, Lyn

Hello, I attempted to share a video on Instagram yesterday (Monday 22nd) promoting a Dominos Pizza commercial I'm part of in the UK. Unfortunately, the post was taken down due to copyright issues. Instagram cited the title as "La Grande Familia," possibly causing confusion with other content. Despite my efforts to appeal, the app did not allow it. This situation is misunderstanding, as I received permission from the production company to share the video online. I kindly request further clarification and ask for the post to be reinstated without any further obstructions. My Instagram account is @eysis_c. I anticipate your prompt response. Thank you, Eysis

Someone has hacked my old account, which I cannot access anymore as I have a new email and Instagram account. The hacker is sending inappropriate messages, and I am worried. This has been ongoing for over a year, despite my reports to Instagram. The account, "jadelydene," contains my personal photos, and I want it removed. If not, I will involve the police. Here is the link to the account: [redacted]. I urgently request the removal of this profile as it is unauthorized and misuses my personal information. Thank you, Jade Lydene Wooldridge.

My personal account was recently disabled on Instagram, falsely accused of pretending to be someone else. Despite submitting my driver's license and passport multiple times through the 'let us know' option, I have not received any response on how to reactivate my account. I have been attempting to resolve this issue for a week now. In desperation, I reported my account as hacked, and Instagram's team has sent me several auto-generated emails with codes to verify my identity, which I have complied with four times. Unfortunately, I have yet to hear back from them. As a beauty influencer with a 'personal blog' account (@mahnoxr), having my account disabled has hindered my ability to connect with my followers. I am confident in my true identity and the content I share on my account, and I am willing to provide any necessary documentation to prove this.

Hello, I am reaching out because my account username has been changed to "lariusisabella" after it was hacked last night. Despite following the instructions to provide a photo holding a code, I received an email about a different account. My account, which I've had for years under the username stephentormey13 and email [redacted], has now been altered to "lariusisabella," and I cannot access it. I am anxious and upset about this security breach and would greatly appreciate any assistance in recovering my original account. I can be reached via email or phone at [redacted] or +[redacted]6. I mistakenly created a new account by logging in with Facebook, but I have since deleted it as I only wish to regain access to my original account. Your help with this matter is sincerely requested.

Hello, my name is Sofia Varela. I have been an active Instagram user for several years without any issues. However, my account was recently temporarily locked due to suspicious activity. It appears that someone hacked my account and posted an advertisement for Ray Ban on August 9, [redacted], leading to my current inability to access my account. To confirm my ownership, Instagram requires sending a Security Code to my email at [redacted] Unfortunately, I have not received the code in either my Inbox or Spam folder. I kindly request assistance in verifying my identity through my alternative email at [redacted] or my phone number at +44 7[redacted]65, as I am not receiving the required Security Code at my Hotmail address. Securing my account is crucial to me as it has been my primary one for many years. Although I created a new account (varelasof_), I am eager to regain access to my original one. Thank you for your anticipated help, and I am eager to receive your response.

There seems to have been some miscommunication among our Board Members at Screendance Forum regarding our Instagram account. On September 8, [redacted], an account was created under @screendanceforum using mobile number 1-[redacted] by our Board Member Jen. Subsequently, I (Karen), another Board Member, created the @screendanceforum1 account unknowingly. We are now trying to delete the @screendanceforum1 account in order to use the @screendanceforum username, but have faced difficulties accessing the original account. Despite multiple attempts at password resets and changing contact information, we have been unsuccessful in regaining access to the @screendanceforum account. Additionally, reset links are only being received for @screendanceforum1 on our Gmail account, and Jen's mobile device reset attempts are being directed to her other Instagram accounts instead.

As the father of an 11-year-old daughter on Instagram, I have repeatedly filled out the report underage user form without success. Despite my legal rights, I struggle to monitor her social media due to her phone not being in my name. I diligently watch her followers and those she follows, and I see concerning activity. I fear she may be using a different name to create accounts that I've reported but remain active. I am worried about her safety online and the ease with which she can create new accounts. I believe the current account creation process lacks sufficient regulation, posing risks for children. Unfortunately, I am limited in overseeing her online activities while she is at her mother's house. I am seeking advice and options to address this concerning situation to safeguard my daughter.

My Instagram account was unexpectedly banned without any prior notice or explanation. Not only was my account disabled, but Instagram has blocked my phone from accessing the app entirely, leaving me unable to create a new account. Despite submitting appeals, I have yet to receive any response regarding my situation. I strongly believe that this action was unwarranted, and if there were any issues with my content, I should have been informed to rectify them before facing such severe repercussions. I kindly request a thorough review of my case in order to reinstate my page or at the very least lift the ban on my device. Your assistance in resolving this matter would be greatly appreciated.

My business Instagram account @susan.alyse has not been loading since the morning of Sunday, October 21st. This account is crucial for my business, and I urgently need it fixed. I am able to sign in, but nothing loads once I'm logged in. I am using an iPhone 8 Plus. I have also attempted to log in from my desktop with the same result. When I try to access my messages on the Instagram app, I receive an error message saying, "we’re sorry, something went wrong. Please try again." The same happens when I try to use the search tab. If I attempt to sign in via Safari, after entering my login information, the message reads, "{"message": "Please wait a few minutes before you try again.", "status": "fail"}" Interestingly, my personal page, @susanalysephillips, is functioning properly, confirming that the issue lies solely with my business account, @susan.alyse. I would greatly appreciate prompt assistance to resolve this matter and restore functionality to my business account.

Hello, I am having trouble accessing my account under the username rachelleconradie. I have attempted to log in using various email addresses and through Facebook, but have been unable to gain access. The phone number linked to the account is no longer active. I suspect my account may be blocked due to inactivity since its creation, as I encountered login issues previously and left it unresolved. I have not created a new account as my desired username is still in use and I am unable to delete it. I am concerned that my account may have been compromised. I would appreciate assistance in unblocking my account promptly so that I can resume using Instagram. Thank you for your help.

Dear Forum Members, I am a 13-year-old female from India, Abhisha Shinde, seeking assistance to open my account on Instagram. Every time I try to login, the system flags it as an "unusual login attempt" and sends a security code to my email [redacted] Unfortunately, I have forgotten the password for this email. I have already contacted Instagram support twice and even submitted a picture of myself with a handwritten copy of the security code as requested, but have not received any response for weeks. I have tried calling Instagram helpline at [redacted] and emailed them at [redacted], but to no avail. Kindly assist me in obtaining the security code on my email so I can access my account. Thank you for your help. Abhisha Shinde

There is a page on Instagram called Punayaa that sells ethnic dresses through their website www.punayaa.com. Unfortunately, it has been reported as a fraudulent company. Customers are lured in with a promised 20% discount if they prepay, but the products received are of poor quality and not as advertised. There is no option for returns or refunds, and the customer care number provided does not work. Despite numerous complaints and reports of spam, the page is still active on Instagram. This is concerning as they continue to deceive people through the platform. Immediate action should be taken against this fraudulent company.