Instagram Customer Service Issues

Hello, I'm Andrea Rochè and my original account name is @thatsandrea92. My email is [redacted] I don't use my phone number because I never receive the verification codes. Recently, my Instagram account was hacked. I noticed my email and password were changed, and all my posts were deleted. A friend sent me screenshots of the account where a guy was posting instead of me. None of those posts are mine; I had over [redacted] posts before everything was erased.

I recently discovered, thanks to some friends, that my account is now being controlled by another person. Originally, my account was "jaiimegiil," but they changed the account details such as emails and activated 2-step verification, preventing me from accessing my account. Furthermore, they altered the account name from "jaiimegiil" to "jaiimegiil____" and then to "jaiimegiil_______." Despite attempting to prove my identity using the facial recognition feature, I encountered difficulties with the process and its instructions for showing different angles did not appear. The imposter's feed contains entirely different types of photos compared to what I typically post, which should indicate that the account is no longer mine. I kindly request that you take action to block the account temporarily while working to restore access to my account. For reference, my name is Jaime, I am a 19-year-old Spanish young man who wears glasses. Thank you for your understanding and sorry for any inconveniences caused.

Good afternoon, my name is Audain Charles. I am 16 years old and would like to regain access to my account. Recently, I downloaded an app after watching a YouTube video. This app allows you to see who followed and unfollowed you on Instagram, providing insights not usually available. Unfortunately, after entering my login information, my account was temporarily blocked. Instagram prompted me to send a code to either my phone number or email. Since my phone number was outdated, I selected my email but did not receive the code. I have been unsuccessful in resolving this issue and would greatly appreciate any assistance in recovering my account. My Instagram username is @_audaincharles. Thank you for any help in advance.

Recently, I realized, thanks to some friends, that my account is now being controlled by someone else. My account was "jaiimegiil" but the person changed the account information such as emails and activated two-step verification, so I can't recover my account. They also changed the account name from "jaiimegiil" to "jaiimegiil____" and then to "jaiimegiil______." I tried to prove that it's my account using the face verifier, but it's not working. It's asking me to follow some instructions to show different angles, but the instructions aren't showing up. You can tell it's not me because it shares a completely different type of photos on my feed. Please block the account or do something while I try to recover my account. By the way, my name is Jaime Gil, 19, a Spanish guy.

Earlier today around 1pm, while browsing through my account, I suddenly got logged out with a notification saying my account was compromised due to purchasing likes and followers against the terms of service. However, I have never engaged in such activities. After struggling to recall my old password, I managed to reset it through the Instagram website. Although I can access my account now, I am unable to like, message, or comment. Previously, I encountered bot accounts trying to sell followers, which I blocked. I established this fanpage account last Friday to post about a celebrity and connect with other fanpages. I believe this restriction is a misunderstanding as my account may have been flagged due to excessive likes from people trying to feature on my stories. I kindly request to have my full account functionality restored to resume engaging with my followers.

Hello, on the 28th of August, when I was using Instagram on my iPad in the evening, a message appeared on the app stating that my account was disabled with a warning of permanent deletion in 30 days. Subsequently, I got logged out and was unable to access Instagram. Despite my attempts to log back in, I couldn't recall my password. The verification codes sent to my phone or email only worked for my non-disabled accounts, not my primary one. I assume I might have been hacked as I didn't violate any rules according to my knowledge and my friends suspect the same. After approximately a day, I remain locked out of my main account due to the forgotten password and inability to use my phone number or email for recovery. I am seeking assistance to recover access to my account by verifying my ownership and resetting the password. Thank you.

Hello, Last Wednesday, my Facebook account was hacked, and as a result, Facebook disabled it. I have tried to explain that I was hacked on both Facebook and Instagram, but they have made an irreversible decision. I am distraught because I have been a victim of hacking. Additionally, my Facebook account has a professional page, and I have lost all contact with my clients who used Facebook to schedule their appointments. I am in the beauty industry. I am very upset because Facebook did not investigate the fact that I was hacked. This has had a personal impact (such as photos of my children, profiles of deceased friends, and conversations that are all I have left) and a professional impact as well. I had over [redacted] subscribers on my professional page, and my clients relied on Facebook and Instagram for updates. Just imagine the hours of work invested! I will be consulting with my lawyer regarding the damages suffered. I am at a loss.

Hello, my name is Kajal Jain, and my username is kajaljaiin. I am experiencing issues logging into my account as it states that it has been disabled and the user is not found. I have reviewed the community guidelines thoroughly and have not breached any rules. My content is original and does not violate any guidelines, terms, or policies. I kindly request for my Instagram account to be reactivated promptly to address pending campaigns and applications, ensuring eligibility for compensation. The delay may jeopardize my partnerships and efforts. If you require further information, please let me know. I submitted my image with my code and identity yesterday. Thank you, Kajal Jain

Hello, It turns out that my user account, joorgee_020, disappeared yesterday afternoon. I received an email stating that it is associated with the account and the password has been changed. The email is as follows: [redacted] Last night, the person contacted me via WhatsApp claiming to have all my information and has been teasing me for the past two days that we have been talking. I have been unable to recover the account. He has sent me the username three times and other passwords, but none of them worked when I tried. He mentioned in a message that he wants to help me recover the account, but none of the received passwords are correct. I hope this is clear. Thank you very much. Best regards, Jorge

A couple of months ago, my account was suddenly locked on Instagram for what seems like no reason. Instagram stated it was for security purposes, but the steps to verify my identity led me to an irrelevant Help Center page. I couldn't find any information related to locked accounts or the "Confirm It's You" process in the Help Center. I've attempted various solutions such as password recovery, reporting a hacked account, calling Instagram, and appealing a disabled account with no success. Each time I end up back at the unhelpful "Confirm It's You" page. My username on Instagram is niko_311. Your assistance in resolving this matter would be greatly appreciated.

Hello, We recently experienced a hacking incident due to mistakenly installing malware. This resulted in losing access to several social networks including Facebook, Instagram, YouTube, WhatsApp, and Gmail. Currently, we have been able to recover our YouTube and Gmail accounts. Upon trying to login to Instagram, we received a message stating that our account has been suspended due to the linked Facebook account violating Community Standards or other terms. We believe the suspension occurred only because the Facebook account is deactivated, not due to any violations on our end. Our Instagram account is associated with a legitimate company (optician) and holds legal content. We kindly request a review of this situation to reactivate our account. Thank you.

Hello, I apologize for the inconvenience but I'm in need of your assistance. Instagram has logged me out of my account, which is "lisadileo_," and I keep getting this error message every time I try to log in: "Sorry, there was a problem with your request." I don't understand what's happening. I'm not sure if it's a bug on your end, but my friends have mentioned they are not experiencing any connection issues. I hope you haven't blocked my access to my account because I haven't done anything wrong. I use Instagram to share photos with my friends and chat with them. I really want to regain access to my account quickly. I've tried to log in numerous times and even changed my password, but nothing is working. I hope to hear back from you soon and resolve this issue. Sincerely, Lisa

I was recently approached by an individual requesting my vote for an ambassadorship within a specific group. After providing my phone number as requested, I received a link to supposedly delete my password. I followed the instructions to screenshot and delete it, but this action resulted in being logged out of my account. Despite still having access to my email which does not indicate any changes, it appears someone using an iPhone accessed my account from New York. I am seeking assistance to regain access to my account and have the unauthorized person removed, although I do not recall their name. While I can reset my password, the login code sent to my number seems ineffective, leading me to suspect my email may have also been altered. I have attempted to seek help from the support center without success and would greatly appreciate any guidance.

I recently tried a method suggested on TikTok to gain more followers by doing follow for follow. I quickly followed about [redacted] accounts and ignored Instagram's warning to slow down. After some time, I attempted to log back in but found out I was permanently banned without any specific reason given. I expressed my dissatisfaction with the situation. Eventually, I was informed that I would regain access, but when I tried the next day, I was still blocked. Facebook then asked me to verify my identity by sending a photo, code, full name, and username. I'm anxious about losing access to my account, where I have cherished memories and important conversations with friends whose contact details I lack. Your assistance would be greatly appreciated. - Gregory Heine :)

Hello there, I am writing this message regarding my Instagram account, "rubyyyyycr." I was shocked to see that my account has been disabled for alleged nudity. I want to clarify that there was no nudity, pornography, or any offensive content on my account. It seems like there has been a mistake, possibly due to someone falsely reporting my account to get it disabled. I kindly request you to review the information and assist me in reopening my account. The closure of my account feels unjust as I have followed all the rules. I have only posted a few pictures, and all of them were in compliance with the guidelines. While my Instagram account email is [redacted], you can also reach me at [redacted] Thank you for your attention to this matter.

My account is currently blocked because someone tried to log in from a different device. I no longer have access to the phone number linked to the account where the code is being sent for verification. Can I regain access to my account using my email instead? I am willing to provide additional verification such as photos and identity documents to prove ownership. My username is dn.ahmedv, email is [redacted], and my active phone number is [redacted]3. Appreciate any assistance in restoring access.

Hello! I am unable to access my account due to it being blocked after an attempted login from a different device. Although I no longer have access to the phone number linked to my account, I can still access the email associated with it. Is there a way to restore my account using my email? I am willing to provide additional verification such as photos and identity documents to prove my ownership of the account. My account nickname is dn.ahmedv, and the email is [redacted] I appreciate any assistance you can provide. Thank you!

Subject: Login Issues with Instagram Account Lilis.Handwerkerwelt Dear Sir or Madam, I am reaching out regarding my Instagram account, Lilis.Handwerkerwelt. Since yesterday (1/9/[redacted]), I have been unable to log in and I am unsure of the reason. Despite following the instructions on the help page, including submitting selfie videos for identification, the link and backup code provided by you have not resolved the issue. Each time I attempt to use the code, I encounter an error message. Could you please assist me in understanding what has occurred with my account and guide me on how to regain access? Should you require any additional information, please do not hesitate to contact me. Account Name: lilis.handwerkerwelt Email: Thank you for your attention to this matter. Best regards, Lilia S.

I have already written five letters, but I have not received any response from customer support. My account was stolen by @gaifullin02_, and the user changed the email associated with it. I am trying to recover it through the application; the code is sent to my phone, but no code is received via email. Why is customer support neglecting the users of this app? I am willing to undergo any verification procedures to prove that the account is mine.

My Instagram account (@callmeerosiee) was unexpectedly suspended on August 27th, without any explanation. I am a medical student and do not engage in any controversial topics that could harm anyone. I find it hard to believe this could happen to me. Managing an Instagram profile diligently requires significant time and effort. Following Instagram's guidelines, I uploaded my photo with the reactivation code I received. However, my efforts to resolve this through multiple emails and appeal forms have been unsuccessful. I am deeply concerned about my account and seek assistance to regain access. Please help me retrieve my account; any support would be greatly appreciated. Thank you.