Instagram Customer Service Issues

Hello Instagram Team, Our Basketball Club's Instagram account was recently hacked, and we received a suspicious email requesting us to click on a link to protect our account from copyright violations. Unfortunately, after clicking the link and logging in, our account credentials were changed by the hacker. Here are the details you might find helpful: - Email address associated with the account: [redacted] - Device used for Instagram access: iPhone Thank you, Team Ehingen Urspring

Please unblock my Instagram ID. I promise to never make such a mistake again and will always abide by Instagram's rules. I deeply regret breaking your rules. If you wish, you can charge a fee to open my ID, but please unblock it. My ID is linked to important documents, and opening it is crucial for me. Thank you for taking the time to review my report. I am willing to pay for your services; I just want my ID opened. Thank you.

Hello Instagram community, I recently messaged someone named Brooke Tatum five years ago. Initially, we had a conversation, but eventually, she blocked me. Unfortunately, it seems my account was compromised as she is now using my pictures and those of my friends on her Instagram without permission. I kindly request urgent assistance in having her account removed promptly. There was unauthorized activity on my Facebook and Instagram accounts, resulting in messages being sent to Brooke without my knowledge. Upon realizing this, I asked Brooke to delete the pictures not sent by me, but she blocked me instead. Please, your help in this matter is crucial. Thank you.

Unfortunately, my Instagram account has been hacked. The hacker has altered the email address, password, and added their own two-factor authentication. They are currently impersonating me on the account, attempting to deceive others by selling counterfeit products. My account, dedicated to my crocheting business/hobby, lacks sufficient photos of my face for the video-selfie authentication to be effective. I am seeking guidance on the steps I should take to address this issue. The hacker has been continuously sending threatening messages via text and demanding money. Any assistance would be greatly appreciated.

Hello, My Instagram account has been compromised. A Russian user is showing up. I am unable to reset the password, and the code seems to be sent to the Russian email. There was also an attempted login from Zurich. Please delete the account and open a new one. Thank you, J-L Debionne

Hello, I recently received a notification stating that my account has been temporarily blocked due to logging in on similar sites. The issue seems to be linked to an app I use to track my followers. However, the message mentions sending an activation code to an outdated email address that may have been deleted due to changes in the domain ownership over the years. The email address displayed is a*****@***.*g, which does not ring a bell as I created my account over 9 years ago and do not recall the exact email I used back then. I am unable to switch to a different email address for the activation code. Typically, I log in through Facebook or with my username and password, so I am uncertain about the email associated with my account. My account is personal with less than [redacted] followers, mostly friends from school. I am not an influencer and do not earn any money through my account. I simply enjoy chatting with friends and browsing memes, a routine I have upheld for the past decade. I sincerely hope to regain access to my account without causing any harm since there are no financial implications. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, Best regards, Aleksandar Ivanov

My Instagram account has been compromised. I am currently attempting to reclaim it by submitting a video selfie. However, I am encountering an issue with receiving the verification code via email to proceed with the video submission. Despite trying multiple email addresses numerous times and updating the app, the code is not being delivered to my inbox. I am also being bombarded by continuous calls and messages from various Nigerian numbers, falsely claiming to be Instagram representatives. They are coercing me to verify my identity and making threats about deleting my account. I am feeling overwhelmed and frustrated as I have exhausted all efforts to resolve this situation.

Hello, I hope you are well. I am reaching out to address an issue with my Instagram account. Recently, I decided to declutter my account by unfollowing some of the accounts that no longer interested me. After reducing my subscriptions from around [redacted] to [redacted], I encountered a problem. I experienced restrictions such as not being able to unsubscribe, like posts, or follow new accounts. Eventually, I was locked out of my account due to a security alert claiming I had shared my password with a third-party service for likes or followers, which goes against the Community Guidelines. I attempted to reset my password but couldn't remember my old one, and the page asking for my email or phone number flashed too quickly for me to enter any details. This cycle has been ongoing for a month now despite my efforts to regain access by changing both my Instagram and Facebook passwords. I kindly ask for your assistance in resolving this matter. I have not knowingly violated any community guidelines. My username is “Ayaka._cosplay.” I appreciate any help you can provide. Thank you for your attention and support.

I recently had my Instagram account of nearly 10 years disabled due to a "violation of terms." Despite having thoroughly reviewed the guidelines before and after the disabling, I am confident that I did not breach any rules. For approximately two years, I had been using a third-party app (which complies with Instagram's policies) to plan my feed layout before posting. However, after logging into my account on a new device, I was notified of the account's deactivation by Instagram. I have submitted multiple appeals, along with photo verifications as requested in response to the appeal forms via email, but it has been over a month with no response. This account is not only personal but also vital for my career as a model, as it serves as a platform for promotion and networking. I am hopeful that Instagram or someone else will address this wrongful deactivation and restore access to my account containing important messages, contacts, and photos.

A few days ago, my profile was hacked. My name is Alex Giacomazzo, 19, born in October [redacted]. Despite my attempts, the hacker changed my nickname, password, and email. My account now goes by alexgiacomazzo__1297. I've been trying to upload my video selfie several times without success. The hacker provided an email "[redacted]" for Instagram, which I thought could earn me money, but it didn't. My actual email is [redacted], and I signed up through Facebook. Despite trying everything, including getting help from my girlfriend, I've had no luck. I hope you can assist me in recovering my account; otherwise, please delete it. I'm willing to provide any necessary documents. Thank you for your time and assistance.

Hello, I hope you're doing well. I want to express my gratitude for how Instagram has played a crucial role in my social life. Through it, I've connected with new friends and stayed in touch with important classmates. Yet, I recently noticed that my IG account got temporarily suspended, suggesting a possible hack, requiring an identity verification process. Currently, I'm overseas, leading to a change in my login IP location. I've personally managed my account and linked it to my Facebook (Tim Zhong). Unfortunately, I'm unable to receive the text message verification on my Taiwan mobile number ([redacted]) as my registered email ([redacted]) has been deleted by my former school. I'm far from Taiwan at the moment and unsure how to proceed to regain access to my account. Many thanks for looking into the challenges I'm facing regarding my Instagram account's security. Account details: Username: tim__12 Password: A[redacted]57

Hello, Yesterday, on August 19th, my Instagram account (@3n20.sd) was hacked, and I followed the necessary steps to recover it and reset my password so the hacker couldn't access my account anymore. The only issue: The person who hacked my account activated two-factor authentication even though it wasn't set up on my Instagram account. This means that while I could reset my Instagram password, when I try to log in, the password is correct, but since the hacker set up two-factor authentication, I can't log in because I don't have the codes since they are not being sent to me, as the hacker is the one who set it up. I am reaching out for help to recover this valuable Instagram account to me because there are important conversations with people who are no longer with me today. Best regards and I hope you find a solution! Enzo

Instagram disabled my ability to monetize for allegedly posting fake news, which I vehemently deny. I feel the punishment is excessive. My account was disabled due to a post about blue bananas. Instagram claims it's fake news because the bananas aren't entirely blue. They also accused me of "bullying" when I was just defending myself against a bully. Despite others posting worse content without consequences, they seem to target me. My account status indicates I may lose it if I don't adhere to their terms of service, which I believe I do. An incident with a pet monkey where I referred to it as a monkey got flagged as bullying, which feels unjust.

Hello, I have encountered an issue with accessing Instagram on my tablet after changing a Facebook profile linked to it. Despite multiple attempts to uninstall and reinstall Instagram, as well as restarting my tablet, the problem persists. I would appreciate assistance in resolving this matter. Thank you.

Hello Instagram team, My name is Svetlana Šlapak, also known as Sumi, an albino model from Serbia. My Instagram account @albinogirl was disabled by your team for alleged violations of community guidelines, which I disagree with. I followed the process for disabled accounts on your help center, but after submitting a photo with a code as requested, my new account @sumialbino with 164k followers was also shut down. I created a new account @sumi_albino, but it was deactivated after just 2 days, despite not violating any guidelines with my only post. Instagram is crucial for my business, and I have numerous newspaper articles featuring my work. I hope the team can restore my original account @albinogirl and address the issues with my subsequent accounts, or at least allow me the opportunity to create a new one. I am deeply disappointed and considering legal action against the company.

Hello, I hope you are doing well. My business partner, Rianca de Wet, and I, both from South Africa, recently traveled to Ireland. Unfortunately, we suspect that Rianca's account has been compromised due to her use of unfamiliar Wifi networks. Today, we discovered that her account was hacked, and the hacker went as far as deleting our business Instagram page, @klerekasdotcom. This situation is extremely concerning as our Instagram page is vital for our business and serves as our primary source of income. I was able to obtain the name and email address of the hacker, Doàn AnhSón, from the business manager notifications. It's important to note that this individual has no association with our business. I can provide our company registration documents and personal IDs if needed. Your assistance in resolving this matter would be greatly appreciated. Sincerely, Johan

Hello, I am experiencing an issue with my "voyance.telephone.gaia" Instagram account. Despite entering the correct password, I am unable to log in and receive the error message: "Impossible de vous connecter à Instagram. Veuillez réessayer." When attempting to reset my password, the email link provided redirects me to an invalid page stating: "Ce lien n’est pas valide. Veuillez refaire une demande et réessayer." Although I can change the password, I still encounter the same connection issue: "Impossible de vous connecter à Instagram. Veuillez réessayer." This account is essential for my business and has been growing a strong community. I believe this login problem might be a technical error. Any assistance in resolving this matter would be greatly appreciated. Thank you.

I am seeking help with a matter regarding my disabled Instagram account. A few days ago, I received a notice stating that my account had been disabled, leaving me shocked. I proceeded to fill out an appeal form multiple times over the course of three weeks, including an identity theft form and a deactivated account form. Despite my efforts, I have not received any response from Instagram. I fear losing my account that holds 10 years worth of memories. I suspect the issue might be due to accessing my account from various countries during travel and using an external Instagram app recently, which I was unaware was against the rules. I am desperate for assistance in expediting the review process and reclaiming my account. Despite the situation, I maintain that no violations were intentional, and I deeply value the content stored on my account. Any guidance on how to proceed would be greatly appreciated.

I recently started using an app to track unfollowers on Instagram. However, upon logging into Instagram, I discovered that my account was temporarily locked and I was asked to verify myself via email, which I no longer have access to. I tried the "request help" option through the "forgot password" page and was informed that I could receive a log-in link via a new email address after following certain verification procedures. Instagram suggested submitting a video selfie as part of the verification process, which I did as instructed. Unfortunately, I received an email stating that my identity could not be verified. I am seeking guidance on how to receive the verification code or log-in link on my current email address, as I no longer have access to the one associated with my account.

I've been struggling to reach out to Instagram for assistance with a technical issue. My partner's account was mistakenly suspended for supposedly being underage due to harassment from someone trying to get it taken down. Despite being 17 and living independently, the birth certificate we submitted as proof has been rejected. We are unable to provide any more information to recover the account. It's disheartening as this account holds great sentimental value for my partner. Any help would be greatly appreciated.