Instagram Customer Service Issues

Hello, When I secured my Instagram account with two-step authentication through Duo Mobile, I unfortunately uninstalled the Duo Mobile app from my mobile phone over time. I reinstalled the Duo Mobile app and tried to retrieve the code needed for my Instagram account, but I couldn't find it in the app, leading to my failure. I realized afterwards that I didn't save the backup codes. My request to the Instagram support team is to remove the two-step authentication running through Duo Mobile from my account so that I can access my account with just my password without any hassle. Best regards, S.P. Account Details: Account username: seyitberlin Account email: [redacted]

Hello Instagram Team, I have been an Instagram user since [redacted]. Sadly, my account got disabled on August 24, [redacted], for allegedly violating community guidelines. I want to assure Instagram that I did not intend to breach any rules. If any of my posts did violate guidelines, I apologize and ask for them to be removed instead of my account being disabled. I am committed to following all the rules going forward and being a responsible user. My account holds significant sentimental value and cherished memories. Recently, I made it public, increasing the chances of being reported by individuals who may not like me. Despite reaching out multiple times, I have not received any response from Instagram. I kindly request a prompt review of my case as it has been over 10 days without any progress. Thank you for your attention to this matter. Sincerely, Aafreen Khan

Hello Instagram Team, I am a genuine Instagram user with the username aafreenaslam, active on the platform since [redacted]. Unfortunately, my account was disabled on August 24, [redacted], for allegedly violating community guidelines. I want to assure Instagram that I had no intention of violating any rules. If any of my posts did not comply with the guidelines, I apologize and am willing to remove the content. I am committed to following all community guidelines and being a responsible user. I kindly ask for assistance in restoring my account as it holds many precious memories for me. Despite reaching out multiple times, I have not received any response from Instagram regarding this issue. I urge Instagram to prioritize reviewing my case as over [redacted] days have passed without any progress. My Instagram account has significant sentimental value to me, and I sincerely request a swift resolution. Thank you for your attention to this matter. Best regards, Aafreen Khan (Username: aafreenaslamkhan)

I was logged out of Instagram, and when I attempted to log back in, I encountered the error message "Unfortunately, a problem has occurred." I've attempted to reset my password and even tried to verify using the video option to confirm my identity. Despite receiving emails with backup codes and verification confirmations, I continue to face the same error message when using the backup code. Furthermore, I no longer receive the verification code via SMS.

On September 3, [redacted], a friend alerted me to a suspicious Instagram account impersonating me, triggering me to report and block it. Subsequently, I received emails requesting a photo of myself holding my government-issued ID to confirm ownership of my account. Despite submitting the required photos, Instagram has yet to resolve the issue, leaving the fake account active. I am concerned about the security of my personal information and seek guidance on resolving this unsettling situation. - Barbara Bakie

Hello, I'm Shalini, and I use the Instagram handle "shalinikolhapuri." Someone has changed the email associated with my account to "[redacted]" without my knowledge. I used to have access to my Instagram account, but since the 3rd of September, I've been unable to log in. I believe this unknown person who hacked my account is misusing it. I kindly ask for support in recovering my account. Thank you.

A couple of weeks ago, I discovered that I had been logged out of my account. When I tried to log back in, I realized I had forgotten my password, and my phone number and email were not working. I am unsure why this occurred suddenly, but I am unable to access my account. I am seeking assistance in recovering my password as my account is still visible on Instagram, I just cannot log in. If possible, could someone help me by either recovering my password or accessing my account? I am willing to provide any necessary proof to verify my ownership. The username for the account is bread._.emojis. I reside in New Zealand, so I am unsure if this complicates the situation. Thank you for your help.

I received a message from an individual claiming to be an old friend asking for assistance in re-authenticating his Instagram account. Not being familiar with Instagram procedures, I complied without suspicion. Consequently, my account was hacked. The hacker altered the username, email, and phone number associated with my account. Currently, he is using my compromised account to promote bitcoin services to my followers. The hacker demanded money in exchange for returning access to my account, which I declined. I am distraught as my account contains cherished photos. I kindly request help in either recovering, deleting, or disabling the account in question. The username is m.matias214537, and the email linked to it is [redacted] The individual in possession of my account is impersonating me. Your assistance is greatly appreciated.

My Instagram account, chikist_43, was temporarily blocked for 30 days. I disagree with this decision. I contacted support to address any mistakes, and they requested photos via email. Despite sending the photos, I have not received a response after 30 days. I have used this account personally for 4 years without posting anything inappropriate or receiving any prior warnings. This situation is new to me, and my account holds valuable content like musicians, photos, archives, and videos. I urgently need access to it back and would appreciate your assistance in unlocking it or guiding me on the next steps. Your prompt and confidential help would be greatly appreciated.

I need assistance recovering my Instagram account. I no longer have access to the email or phone number linked to the account as they are outdated. I mistakenly updated my Facebook email assuming Instagram and Facebook were linked platforms. The account recovery code is being sent to my old email and phone number, which are no longer in use. I even created a new account as a backup page (@duchess_springsjewerlry4) but cannot add new contacts. It has been over a week since I was told verification would take a day, and my main account (@duchess_springs_intl) remains inaccessible, hindering my connection with customers who recognize it more. Kindly advise on how to regain access to both accounts.

Today, while on my Instagram page, I received a message from a guy asking for a payment confirmation. After attempting to verify my email on Instagram, the process took longer and eventually resulted in my email being changed, leading to me being locked out of my account. Despite trying to reset my password and complete the verification process, I struggled to remember the necessary information. Instagram then requested a selfie for further verification, which I provided; however, they were unable to confirm my identity. I can access Instagram through my Facebook account, but it doesn't show my original posts and contacts. I'm seeking assistance from Instagram to recover my account under the username lindatrott with a profile picture of my husband and myself. This situation has been frustrating and I would appreciate any help from Instagram.

Dear Team, I am reaching out regarding my personal blog Instagram account, "@nadeemzaiter," which has been restricted due to my use of an application to track unfollowers. I was unaware that such apps were prohibited, as I believed knowing who unfollowed me was within my rights on Instagram. I only used the app to keep track of unfollowers, not to gain followers. My disabled account, created in [redacted], contains valuable photos of myself and a deceased friend, making it the only source for these memories. I kindly request assistance in recovering my account in order to restore these irreplaceable pictures. I commit to adhering strictly to Instagram's terms and policies moving forward. Thank you for your attention to this matter. Best regards, Nadeem

Dear Support Team, I encountered an issue with my Instagram account on September 6th, [redacted]. A person asked for my email and mistakenly provided it, leading to them gaining unauthorized access by changing the email on my account. The individual requested money and personal bank information, behaving suspiciously. Unfortunately, despite numerous attempts, I have been unable to regain access to my account, as the confirmation emails are being sent to the hacker's email address. I have evidence of this interaction from my secondary account but cannot access my main account to gather the dialogue. I regret sharing my personal details and hope for your assistance in recovering my account. Thank you for your attention to this matter. Sincerely, Mo

Hello, I am Ali Bouazizi with the username @alioth404. I experienced a data breach on my Instagram account on August 30th around 8 - 9 PM. Someone has accessed my account without authorization, attempted to change my information, and set up their own unique 2FA code, locking me out. While I can still modify my password using my linked email ([redacted]) and phone number (+[redacted]4), I cannot access my account due to the unauthorized 2FA code. I have involved the police to help me regain access legally. As a professional singer/songwriter, this account is crucial for my business. I possess all necessary information to prove my ownership of the account and am open to sharing it with anyone who can assist me in reclaiming it. Thank you for your help. Warm regards, Ali

Hello! My username is tina.mqx, I've had this account for a long time without any issues. I recently got a new phone and therefore a new phone number. I never updated this information and only noticed recently, which led to me being locked out of my account. I tried to recover it using the old phone number, but was unsuccessful. In my highlights, I have photos of myself and some places I've visited. I also sent a video to Instagram upon request, but that didn't help either. My old phone number was +43 [redacted]. My current usable phone number is +43 [redacted]. My username is tina.mqx. My email is [redacted] My password is Tinka20066.

This morning, we discovered that we couldn't access our account. We suspect it was hacked as we received an email from Indonesia about a device login. The account was created by former employees, and we're struggling to regain access and reset the forgotten password. We last accessed it on August 30th. The original email for the account was [redacted] but was changed to [redacted] when we had control. The phone number associated with the account was also changed by the hacker. We're unsure of the device used for the sign-up, but it was likely an iPhone or Windows OS. The only username we used was @burnhambeecheshotel.

On September 5, an advertisement was launched for interior doors. This morning, a notification was received that the ad was rejected. The ad was live for 3 days without issues, showing increased reach and engagement, and fitting the company's budget. We have always adhered to Instagram's terms respectfully and responsibly. Could you kindly review and provide feedback on why the ad was rejected? Your prompt response would be highly appreciated as this matter is crucial for us. If possible, please approve the advertisement for us. Contact me at [redacted] We eagerly await your assistance. Thank you.

My Instagram account was hacked. The hackers used a friend's account to request a code that was texted to me. They changed the account name to "hippy_dippy_04," the phone number, and one of the associated emails. I can't provide enough details for Instagram's automated system to verify my identity. Though my device and phone number have changed, I can access the secondary email and remember the old password. Unfortunately, I don't know the authenticator code set up by the hacker. I'm not looking to recover the account, but I need it shut down as they're using my name and image for shady sales. This is detrimental to my future business prospects. Thank you, K. Oldman.

I believe my accounts have been compromised. I realized this when I changed my password after noticing the hack, but before I could enable two-factor authentication, the hacker activated it, locking me out of both my personal and business accounts. Despite multiple attempts, I have been unsuccessful in regaining access. Whenever I try the video selfie authentication, an error message appears, preventing the confirmation. I even received an email from Facebook requesting a detailed account of the incident, directing me to Instagram support, which offered no practical assistance. I responded to the email but have not received further guidance on where to submit my report, leaving me in limbo for three days. The Instagram support page lacked guidance for hacked accounts, only providing basic security tips. As a temporary solution, I created a new Instagram account linked to Facebook to reconnect with my friends and followers and block the compromised accounts.

Hello, I need help recovering my Instagram account as it seems to have been hacked. My username was changed from j.cutx to 09j.cutx. This issue arose after a user, thalapathy_methiran, instructed me to change my Gmail from [redacted] to [redacted] to receive a prize. However, I am now unable to access my account. I suspect foul play by the aforementioned user. Additionally, I am unable to log in using my mobile number or email due to the mistaken change of email. I am feeling lost and unsure of what steps to take next. Any assistance in resolving this dilemma would be greatly appreciated.