Instagram Customer Service Issues

Around 3-4 weeks ago, Instagram unexpectedly prevented me from following others. Even though I am well below the follow limit at around [redacted] accounts, the app restricts my activity, citing community protection reasons. I attempted various solutions like deleting the app, logging out then back in, but the issue persists, encouraging me to wait and try again later. Despite leaving the app untouched for days before retrying, I remain unable to follow anyone. I am reluctant to resort to deleting my account and creating a new one.

I recently unsubscribed from a large number of Instagram pages and my account got deactivated for violating community guidelines. When trying to recover it, I realized I forgot my password. Unfortunately, my recovery phone number is outdated (previously +[redacted]81 from Algeria, now +[redacted]3 in France) and I no longer have access to the email linked to my account. Even attempts through Facebook have been unsuccessful. I'm worried about losing my account but am willing to provide any necessary information for assistance. Thank you.

I am experiencing an issue with my Instagram account "lele.thilleli" which is linked to my Facebook as "Lyly Bessah". Recently, I removed several pages I followed, causing Instagram to mistakenly deactivate my account for violating community guidelines. I can't recover my password and the reset link is being sent to an old Algerian phone number I no longer use, while my current number is in France. Despite trying to recover it through email, I have had no success. As my only option seems to be the phone number associated with the account, which is outdated, I am reaching out for assistance in regaining access to my account. Your help in this matter is greatly appreciated as I wish to avoid losing my account. Thank you.

I have an Instagram account under the username "lele.thilleli" linked to my Facebook as "Lyly Bessah". I recently unsubscribed from multiple pages, triggering Instagram to deactivate my account, mistaking it as a violation. To reinstate it, I need my password, which I forgot. When trying to reset, they sent a recovery link to an old Algerian number, +[redacted]81, associated with my Facebook, not my current French number +[redacted]3. Despite trying via email, I haven't succeeded. My only hope is my phone number, yet the one on the account is outdated. Please assist me in retrieving my account; it means a lot to me. Thank you. My Gmail is [redacted]

I was logged into my Instagram account, emilayyyerobs, and received a message from someone I know offering me $1,[redacted] to enter their email into my profile settings and confirm it. After doing so, my account was hacked and I was locked out as the hackers changed the email and phone number associated with it. The hackers are now using my account to scam others and have made it public, impersonating me. I have reported the issue multiple times, but the account is still active. Please delete the account with the username emilayyyerobs as it is not me and I no longer have control over it. My real account is emilyaroberts_, and I am Emily Roberts. Thank you.

Hello, my name is Thomas Chojetzki. I am looking to delete two old Instagram accounts, @thomaschojetzki and @krkeovlwnclckrr. The first account (@thomaschojetzki) has my real name, which I prefer not to be associated with, and the second one (@krkeovlwnclckrr) is embarrassing due to the people I follow. I have tried to locate the appropriate email addresses to delete them myself but have been unsuccessful. These inactive accounts have been dormant for years, and I lack access to the devices I used at that time for restoration. Although I typically do not prioritize these accounts, I have made new friends that I would like to connect with on a new account without them coming across these old profiles. I hope for a prompt resolution. Best regards, Thomas Chojetzki.

I need help recovering my hacked Instagram account. Despite having access to my former email and phone number, I couldn't regain access through the verification codes. Even after receiving an email about a password change leading me to a helpful link, I ended up at the help center without resolving the issue. I still have access to the original email and the one linked to the account pre-hack. I'm prepared to take any required steps to recover my account. Your assistance is greatly appreciated. Thank you.

Hello, my account was hacked and I have been trying to recover it for quite some time now. It has been deactivated because of the hacker. The email associated with this account is [redacted], and the phone number linked to the account is [redacted]. I last had access to the account around 2-3 months ago, and the username is @34kap. I created the account in June [redacted], and all my posts are archived. I usually log in from my iPhone 8. If you need more information about the account, I have additional details available. I assert that I am the rightful owner of the account, which has been disabled without my knowledge or consent. I haven't been able to access it for a while, and it seems the hacker changed the email and phone number associated with it. If there is any way to revert these changes and restore my account before it is permanently deactivated, I would highly appreciate it. I have had this account for 2 years, and I am eager to regain access to it. Sincerely, [initials]

Hello Instagram team, I hope all is well. I am currently unable to recover my account through the "Get Help Signing In" process because the hackers have altered my contact information. Despite this, I retain access to my original email, [redacted], linked to my account. I am eager to take the requisite steps to reclaim my account and implore for your assistance. My account, previously under the username @l3ila.ma3, has been compromised and now shows as @_l3ila.ma2__, modified by the hacker. I am based in Sydney, Australia, whereas the current linked phone number belongs to an African location. Receiving extortionate demands from the hackers, requesting $1,[redacted] in bitcoin to restore my account, has left me distressed. Upon researching, I learned that account recovery is feasible. I appeal for your aid in rectifying this situation. The account intruder must be removed, and my email reinstated. My account holds cherished memories and photos that I wish to retrieve. Thank you for your attention to this matter.

Hello, I am Israeli González Villarreal and I own the @israeli.gon Instagram account. On Tuesday, August 10, my account was disabled without cause. I assure you that I have not violated any of Instagram's Community Guidelines. Could you please review my account to confirm my identity and that there have been no violations? I have taken photos of my face, shared my full name along with my username, and even handwritten the requested code on two occasions. When I tried to reactivate my account, Instagram requested a verification code and a new password. Despite entering the verification code, I am unable to change my password, and the account remains inaccessible. Receiving the message that my account is temporarily suspended every time I try to log in has been frustrating. It has been over three months, and I have not received any communication from Instagram regarding this issue. I kindly request your assistance in resolving this matter and providing a resolution to this unfortunate situation. Thank you for your attention and support. Best regards.

I fell victim to a phishing scam targeting my Instagram account. Suddenly, someone from Lagos, Nigeria, gained access and made changes, locking me out. Despite my efforts to reach Instagram for help, I've had no luck. I hope to recover my old account with the username broke_and_xtra_broke securely and prevent any future unauthorized access.

Hello, I am Sinead Doyle. My Instagram account, @s.easycompany27, was hacked. The hacker changed the password and added double authentication, preventing me from logging in. The account had 20.1K followers and was dedicated to art history, which I worked on for 8 years. The hacker renamed it to @Bernardwallace1976 and changed the content disrespectfully. Despite providing a video of my facial profile to Instagram for verification, they claimed they couldn't find any similarities. The hacker is using the account to impersonate me, asking for money and drugs from my friends. Additionally, my Facebook account has also been compromised. I am struggling to regain access to both my Instagram and Facebook accounts. Thank you for any assistance.

I tried to assist a friend in accessing her account due to login issues. After receiving a link sent to my phone to help her log in, I forwarded it to her. However, upon trying to access my Instagram account later, I found that I had been logged out. When attempting to log back in, I encountered a different email and phone number associated with the account, which are not mine. It seems that my account may have been hacked, and I am unsure of how to regain access.

Dear Sir/Madam, Hello, I am writing to inform you about an issue I have encountered. Each time I try to access my account, I receive a message requesting identity confirmation. As my account is linked to my Facebook account, the confirmation is sent to the email associated with Facebook. Even though I have updated my email address on Facebook, Instagram still prompts me to confirm my identity with the old, now deleted email address. Another option is to confirm via my phone number, but as I am no longer in the country where the account is registered, I have updated my current phone number on Facebook hoping it would reflect on Instagram, but it has not changed. I kindly request your assistance in updating my account so I can access my Instagram. Attached, you will find a summary of my issue along with the details of my Facebook account linked to Instagram. Please respond or contact me if you need further information to resolve this matter together. Thank you for taking the time to read my message. Best regards, Hosea

I received a link from a friend asking me to help them recover their account, and they instructed me to click on a link they sent me. Despite numerous attempts to reset my password, each time I receive an error message stating that the link has expired, and to try again later. My account username is gabbi111xx. I believe the help center or Instagram should implement a system where suspicious logins from different devices or locations prompt an email notification to the account owner. This way, if the owner did not authorize the login, the hacker can be removed from the account promptly.

I was misled into assisting in a scam that led to my Instagram account being compromised. After a tempting offer of $[redacted], my account vanished and then reappeared with a different profile picture and the same $[redacted] reward under my name. I urgently need my account restored with all conversations, followers, and followed accounts intact. Additionally, I am seeking guidance on enhancing my security practices to prevent future incidents and protect myself and others. Despite my age of 62 and lack of experience in handling hacking and phishing attempts, I acknowledge the need for better protection measures. I express my frustration with those committing these crimes and wish for stricter consequences than mere jail time. Regards, Laura S. 1.27.22, 11:36pm ET

Hello, I am reaching out for assistance with my Instagram account that has been hacked. The individual has altered my phone number and email, preventing me from retrieving any information through the platform. My name is David Derefaka, and the account name affected is Yemiesibo, which has also been modified. I kindly request your help in reclaiming my account, where I will provide images as evidence of the fraudulent activity. The photos include both my children and me. The perpetrator is using my account for illicit purposes by falsely representing themselves. They initially changed my name, and now they have reverted it to deceive my contacts. Your prompt action in recovering my account is greatly appreciated. Thank you.

I unfortunately fell victim to a scam involving three individuals who worked together and took $[redacted] from me. Initially, I had doubts about their services, requested a refund when they failed to deliver, and they subsequently blocked me. The individuals involved are mark_maxwell88, austin_dk66, and therealcocobunnie_. Mark assured me it wasn't a scam and provided screenshots supposedly from the real coco bunnie. I even contacted her directly, and she confirmed the legitimacy. Mark directed me to his manager, austin_dk66, for the final step, who had me send money via Zelle to Teddarrius Perry at phone number [redacted]. After being blocked by both Mark and Austin, I reached out to the provided number, but the person denied any involvement. As a single mother and a disabled combat veteran, this experience has left me struggling to provide for my children. I urge others to be cautious and report these individuals to the authorities to prevent further innocent people from falling victim to their deceitful acts.

Yesterday while chatting with my cousin on Instagram, a screen suddenly appeared on my phone prompting me for a verification code linked to my old mobile number. With no access to that number or an email associated with it, I felt panicked. Despite having other account details like numbers, passwords, and Facebook connections, none of them were successful. My boyfriend and I exhausted all options without finding a solution, leaving us feeling lost. Unable to locate the right support channels, I turned to the internet for guidance until stumbling upon advice to reach out via Facebook. I'm hopeful that through this contact, I can update my phone number and link an email to regain access to my account. Instagram holds many cherished memories and is integral to my daily activities, so restoring access is crucial to me. Thank you for your assistance.

I believe my Instagram account has been hacked. Someone who seems to have taken over my friend's account contacted me through my friend's account, asking for a verification link. After sending it, I was logged out, and my attempts to retrieve the account have failed. The email associated with my account has been changed to w******[redacted], and SMS confirmation codes are being sent to a Nigerian phone number. It's clear my account has been compromised. I request assistance in revoking the hacker's access and regaining control of my account. My contact information is [redacted] and [redacted] I believe these were used to create the account in [redacted]. If additional verification is necessary, I can provide a video selfie to confirm my identity. Thank you. Sincerely, Vlad K.