Instagram Customer Service Issues

My Instagram account was hacked on Thursday, December 9th, [redacted]. I did not violate any of the terms provided in the emails. All of the unauthorized changes were made by the hacker. I am seeking help to restore my account, trev07_dss. The hacker changed my password and phone number, preventing me from accessing my account. I am really upset about this situation. I have been a user since [redacted]/18, and this is the first time my account has been compromised. I am unsure why this happened, but I hope to receive assistance from Instagram to regain access to my account and continue being part of the app's fanbase.

Hello Instagram Support, Yesterday, while using the Instagram app, I received a notification indicating "unusual activity on your account" followed by an automatic logout. When attempting to log in via Facebook, I received a message shown in the attached screenshot. Now, logging in with Facebook seems to be creating a new account instead. My Instagram username is rakesh_nuvvula and my email is [redacted] I kindly ask for your assistance in recovering my account. Thank you in advance. Best regards, Rakesh NUVVULA

About a month ago, I was requested to confirm ownership of my Instagram account. I had only provided a phone number, but due to issues with the SIM, I was unable to receive verification codes through calls or texts. I reached out to Instagram, but received emails stating that the case was no longer supported, and the help center articles were unhelpful. In May, a similar situation occurred with another account, and I was able to regain access by providing specific account information such as the sign-up number and device used. If I can repeat this process, I am confident I can reclaim my account. Please assist me in this matter.

Good day! My Instagram account @novgorodovaksu was hacked by scammers who are posting nonsense and asking for money on the page. I am unable to recover it in any way: the old password doesn't work, changing the password is not possible - the six-digit code is not coming to my phone number, and the email link is not being received either. There are no options left. Please help either recover or delete the account.

I recently found that my official personal Facebook account was connected to my official Instagram account under the username "babji45." I am puzzled as to why my account has been disabled, as I have not violated any of Instagram's rules. My Instagram account holds many precious memories, and I kindly request for it to be reinstated. I promise to be more cautious in the future to ensure that I do not unintentionally breach any of Instagram's guidelines. Your assistance in restoring my Instagram account would be greatly appreciated.

Good day! For a whole month, I've been dealing with errors in my account. The targeted advertising goes through the approval stage for about three hours, then runs for an hour and gets deleted as if it never existed, but the money is still deducted. Furthermore, I have a business account where I communicate with clients and take orders, but I can't do this properly because the conversations keep getting deleted regularly, every day. That's not all! The posts on Instagram are also getting deleted 🤦🏽♀️ This ruins the visual aspect of the account. I'm spending money on this, and Instagram keeps deleting everything. To top it off, I can't even contact support through the account! When will you take action? @kanmary_ptz

Hello, I'm having issues with my Instagram account, pollinamm. I've been trying to contact support multiple times, but I can't seem to send a message. Initially, I had trouble with music - it provided wrong answers or didn't work despite it being available in my region. Now, I can't access the photo feature either. This problem is only on my main account; my second account works fine. Can someone assist me with this matter? Thank you.

I am having trouble accessing my account on Instagram. When I tried to log in, it said my password was incorrect. I attempted to use the login with link method, but the email was sent to a different email address. My email is [redacted], but the email was sent to m****[redacted] The username of the Instagram account in question is @xinieeeee. I am concerned about potential suspicious activities on my account and I would appreciate Instagram's assistance in recovering it promptly to prevent any scams or malware from being associated with my account.

Hello Instagram Team, I am concerned that my account may have been compromised or disabled. When trying to access my account using my phone number, username, or email, it says "no user found." Additionally, when attempting to reset my password, the link goes to a different email address. As my account contains valuable memories and personal content, I kindly request your assistance in clarifying the situation. I want to affirm that I have not engaged in any illicit activities or violated community guidelines. Username: @mr.ritesh_07 Email: [redacted]

Hello, Two weeks ago, when I logged into my London Taj'ier Facebook account to update my password and remove verified browsers for security measures, I unintentionally logged out of all my devices. Despite multiple attempts to reenter my account with the new password, I am unable to complete two-factor authentication as I don’t have access to generate the required code. After submitting my driver's license for verification, Facebook was unable to confirm my identity, possibly due to differences in my Facebook profile name and government ID. My personal page is London Taj'ier, linked to my business page ClAssic ConversAtions, which has a credit card with my formal name for ads. I am concerned why Facebook is not assisting me in recovering access to my main account. Recently, my father checked my profiles and could not view my personal page despite it being visible in his friends list. He encountered a locked screen suggesting limited visibility, which I did not set. Surprisingly, he could view my business page without issues. Despite my father reporting the problem to Facebook, I have yet to receive a solution or response. Having used Facebook since [redacted], I have sentimental content stored that I wish to retrieve. Kindly provide an effective solution to restore access as I am locked out of my account after removing verified browsers. I await your assistance. Thank you.

My account got disabled unexpectedly. I opened the app, everything was fine, and then suddenly it was disabled. I am a curvy model, showcasing clothing, bathing suits, and modeling for small businesses and companies like Shein. Losing my account is a setback as I now need to rebuild my following. My username is Iamzadiebabie.

My email was changed on my account, and I received a notification about it. I reviewed the new email address but did not receive any confirmation. Unfortunately, within 10 minutes, my account was hacked, and the email, phone number, and password were all altered, preventing me from accessing it. I have reached out to some friends to report this issue in hopes of removing the hacker from my account.

I attempted to change my username a month ago but received an error stating "you can only change your name twice within 14 days." I waited for two weeks and then tried again, only to be met with a blank red box instead of an error message. Despite multiple attempts, I have been unable to alter my username. Additionally, my account seems outdated compared to my other one, which has more features. The username in question is Aa.tripleog. I would appreciate it if you could assist me with resolving these issues. Thank you.

My personal account @nia_bln was hacked on Thursday. When I contacted the hacker through my new account, they demanded $[redacted] to return access. Despite not paying, I was blocked. Initially, the issue stemmed from an account @learntodisearn123, who promised cash to those guessing their name correctly. Although I usually ignore such messages, I participated and was then asked to send a video claiming a fake investment. Shortly after, my account was hacked. I received emails about login attempts and a changed password/to a new email address. The hacker, @thee.forexmommy, posted the fake video and a bitcoin account from my profile. Instagram was contacted at [redacted], but no response yet. The hacker is damaging my reputation by reposting the video to my contacts. I want my account retrieved or deleted to prevent further harm. Many similar accounts exist under the same name "forexmommy," raising concerns about Instagram's oversight. Friends have been targeted, emphasizing the seriousness of the issue. Instagram must improve user protection. If no action is taken, I may involve authorities that deal with online crimes. Assistance is urgently needed.

Hello, I have submitted a request to verify my girlfriend's real age on Instagram by attaching her national ID card to the email. She does not have a Facebook account. What else do we need to do to get unblocked? We only have 30 days left, so we would appreciate your assistance. Instagram account: neda_br2 Birthday: [redacted]-06-20 (Her national ID card shows she is 31 years old based on the solar calendar). Even if you check her profile, you can see she has two children, one of whom is over 13 years old! The reason for the block is that her age is listed under 13, but we believe she mistakenly inputted the wrong birthdate. Kind regards, Nima Sharifi

My phone recently broke, so I tried logging into Instagram on my laptop today. None of the passwords I usually use are working, and I encountered an 'Irregular Activity' message. I attempted to reset my password via email, but received an 'Invalid Form' error when clicking the link. Strangely, after being told the form was invalid, I got another email stating my password had been changed, even though I still couldn't access the account. The link in the first email to log in on my laptop was also unsuccessful, claiming Instagram couldn't work without a WiFi connection. This situation is frustrating and confusing.

I recently received a message on WhatsApp informing me that my account would be deleted for posting prohibited content unless I clicked on a provided link. Unfortunately, after entering my account details and phone number, my email address and phone number were changed without my consent, and now I am unable to access my account. Despite trying to follow Instagram's instructions to restore my email, phone, or password, I have been unsuccessful. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you.

While using Instagram, I noticed an unusual login attempt, which I initially ignored. However, due to my son occasionally using my laptop, I eventually accepted it after a few failed attempts. Unfortunately, this led to my account being compromised multiple times. I followed the appropriate account recovery steps and managed to regain access temporarily. But every time I tried to update my phone number and email, I was forcefully logged out with the attacker gaining control again. After submitting video confirmation and contacting Facebook, I am still unable to access my account. I am repeatedly encountering a user error that prevents me from using the "Forgot Password" or "Need More Help" options. Your assistance in resolving this issue would be greatly appreciated.

I need help unlocking my sister's personal account. She asked me for help as she hasn't received a response from support despite contacting them multiple times from her email. I've contacted Facebook business support, but they couldn't assist as the issue is with her personal account, not a business page. We've sent photos with the code sent to her email [redacted] linked to her Instagram profile, along with her name, and Instagram username. Additionally, we've sent a photo of her passport to prove her identity, but so far, no success. My sister used the account personally to connect with friends and always followed the rules, so we believe her account was deactivated by mistake. Please assist in resolving this issue and restoring access so she can continue using the service. If more information is needed, please contact us. Thank you in advance. If necessary, you can call me at +[redacted]09, and I will explain the situation in detail.

My Instagram account "anita_esmm" was hacked on 18/12/[redacted] by an account named Esther. Despite my attempts to seek support from Instagram, the issue is unresolved. The imposter is currently posing as me, causing me significant stress and sleepless nights. I urge Instagram to assist me in recovering my account or to delete it entirely to prevent further misuse of my photos. I have submitted videos and I am willing to provide additional documentation to verify my identity. Despite reporting the imposter account, Instagram has not taken action, despite my direct request for it to be removed. Please offer your assistance in this urgent matter.