Instagram Customer Service Issues

Dear Sir/Madam, Yesterday, I received an email from you informing me that someone had accessed my Instagram account from Herent. Following your advice, I changed my password, but now I am unable to log back in to Instagram. I reached out to friends and asked them to report my account to prevent the unauthorized user from accessing it any further. I would appreciate your assistance in helping me regain access to my account. The username is mathis_liegeois, connected to my Facebook account via the email address [redacted] My phone number is [redacted]. Thank you for your attention to this matter. Best regards, Mathis L.

Hello, I am reaching out to you because it has been several days since Instagram deactivated my account (@___iamjune____), claiming that I am violating their terms of use. I find this quite strange because I hardly interact with anyone on this account, I do not insult anyone, I hardly post, and I rarely use stories. If you could assist me with this, it would be great. Could you also let me know if it is possible to recover my account? It is my primary source of news, and I feel completely lost without it. If that's possible, please guide me on the necessary steps to regain access to my account quickly. Hoping for a positive response from you, please believe in my warm regards. Julie O. (___iamjune____)

Hello, I am reaching out to you because it has been several days since Instagram disabled my account (@___iamjune____) supposedly for violating the terms of use. However, I find this quite strange as I hardly interact with anyone on this account, I do not insult anyone, I rarely post, and I almost never use stories. If you could provide me with your assistance, it would be great, and please let me know if it is possible to recover my account since it is my primary source of news, and I feel completely lost without it. If so, could you please advise me on the procedure to follow to regain access to my account as soon as possible. Looking forward to a positive response from you, I ask you, Madam/Sir, to believe in my warmest regards. Julie O. (___iamjune____)

Good morning, My account was compromised last Sunday and I have already reported it. The email address associated with the account has been changed, and my phone number is no longer linked, making it impossible for me to reset my password and regain access to my account. This platform is crucial for promoting my business, so I am seeking assistance to resolve this issue promptly. My IG handle is Romonaleonard875. I appreciate your attention to this matter and eagerly await your response. Thank you, Romona Leonard

My Instagram account got disabled by Instagram because I used an app to analyze followers that turned out to be against the rules. I deleted the account once I found out, but now I'm struggling to get it back. I've reached out to Instagram and Facebook through various channels but haven't received any replies. They requested a code and a photo of myself to verify my identity, which I sent, but still no response. I'm at a loss for what to do next.

Recently, a friend of mine had their account compromised, and the hacker started reaching out to me via text from their account. The individual claimed that if I switched my email on my Instagram account to the one they provided, I would receive $[redacted] on my Cash App after sending them a screenshot. Unfortunately, I fell for the scam, thinking it was my friend communicating with me all this time. As a result, I changed my email, leading to my account being hacked, and now the hacker is using it to post content and impersonate me.

I have an extremely old account named Shantellehume that I no longer want. Unfortunately, people have been taking screenshots of my photo from that account, causing me a lot of issues. I would really appreciate it if you could permanently delete the account from your website. I regret having had the account and if I could only remember the password, I would log in immediately to delete it. Unfortunately, I cannot recall the password. My name is Shantelle Hume, and the account was based in Scotland. There is an email associated with the account, but I cannot remember it. It appears as [redacted], but I do not have any Gmail account like that. Please delete the account as I am constantly worried about it.

I have encountered a technical issue with my Instagram account. Yesterday around 2pm, I used a third-party app to remove ghost followers. However, the app could not access my data, causing all my data on the account's backend to stop loading. The message displayed indicated that my data was in the wrong format. Additionally, I experienced repeated logouts and logins whenever I tried to access the account on mobile. Interestingly, I can still access the account's backend smoothly on a desktop, and everything appears fine when viewed from other pages. The problem seems to be limited to accessing my account on mobile.

My account was compromised on December 16, [redacted], at 00:52. The email and phone number were changed, and I am unable to access my account. The hackers posted stories and photos pretending to be me, deceiving others into investing in their company. I possess evidence to prove ownership, including conversations with contacts, chat screenshots, shared photos, and stories dating back to [redacted]. I am willing to provide identification documents for verification purposes. I am seeking assistance and eagerly await a response. Thank you.

I linked my Instagram account to Duo Mobile for Two-Factor Authentication, but my iPhone is lost, and I forgot my Apple ID. Each time I attempt to log in, Duo sends a 6-digit code to verify my account, which I cannot retrieve without my iPhone. Even though I originally created the Instagram account with my email, I remain unable to access it. Assistance in recovering my account is greatly appreciated.

Dear Instagram, My account under the username @salave_sonam was disabled four days ago, and I am uncertain about the cause. Despite multiple attempts to reach out by filling forms, emailing, and providing necessary details, I have not received any response from your team. I remain hopeful that you can assist me in reinstating my account. Thank you. @salave_sonam

My Instagram account seems to be blocked as I keep getting a "couldn't refresh feed" error on every section, including my posts. I believe a comment I made jokingly with inappropriate language yesterday might be the cause. The only working page I found warns of a potential loss of access due to flagged comments. I wish to speak with a human representative to resolve this issue.

Hello, I recently updated the birthday on our business Instagram profile @junkbrands, which has over +185k followers, to 11/16/[redacted]. Right after the update, the account got locked. When trying to make corrections, we keep getting a message saying our account is restricted with "You Can't Use This Feature Right Now." This issue is similar to what happened during the verification process. We are seeking assistance to recover the account and complete the verification process, as we fulfill all the necessary criteria.

Hello, I have encountered recurring issues with my Instagram accounts being blocked. This has happened to accounts named: melicora2207, melicora120750, corameli2207, and jmd120750i. Despite reporting the problem daily on my newly created 5th account and emailing [redacted], I have not received any responses. I am unable to access the Instagram app as I do not own a smartphone, impeding my ability to confirm my identity and recover my accounts. I even attempted using my daughter's phone unsuccessfully. I am seeking assistance in unblocking my accounts and would appreciate a response or an explanation for the repeated blocks. Thank you, Jean Marie Drot.

Around 19:31, an account messaged me via my Instagram DM, asking for a link. Initially, they messaged me from my boyfriend's account, so I didn't suspect anything and sent the link. Approximately 5 minutes later, they logged into my account, changed my contact information, including email and phone number, to a different number, which locked me out of my Instagram. The Instagram help site didn't detail the next steps clearly, only mentioning I could verify my account with a video. I received emails through my linked accounts notifying me of the changes as I couldn't see them from my original email, but couldn't access the link to secure my account since they had changed the email. Now, they are using my account to message my friends and family.

My Instagram account was unexpectedly disabled a few days ago. Prior to that, I was repeatedly asked to change my password numerous times. Despite sending several emails, I only received a brief response confirming my account's disabling without any option to appeal. My livelihood is tied to my Instagram account, and its loss has had a significant impact on my emotional well-being. I've missed out on important connections and collaborations. I strongly believe I haven't violated any terms or guidelines; it's possible that a few individuals reported my account out of malice rather than any actual wrongdoing. I am eager to regain access to my account as it's essential for me.

I recently discovered a suspicious Instagram account under the handle @mbk__chattta33 with the same profile picture as mine (@mbk_chattta). It seems that @mbk__chattta has somehow hacked into my cousin’s Instagram, posing as him and contacting me to send money with the promise of high returns. This individual has a deceptive scheme where they manipulate people into sending them money or divulging personal information, potentially through phishing techniques. They have been targeting various individuals, including elderly people, and could be using stolen identities or financial information for fraud. This scammer even managed to reach out to me through a family member’s Instagram. It is alarming as they could be exploiting saved payment details on accounts. After realizing this situation, I confronted the imposter who demanded money to return control of my cousin’s account, demonstrating a pattern of extortion. It is important to raise awareness about this issue and take immediate action to regain control of my account.

I created an Instagram account as a kid a while back and forgot about it when I made a new one later on. Recently, a friend notified me that someone is posting on my old account. I lack the necessary details to access it due to the time that has passed. All I want is to have the account deleted to avoid potential security issues. Unfortunately, reaching a human support representative at Instagram seems impossible.

Hello, On November 26th, my Instagram account with the username little.billl was hacked. The hacker changed the username to _little.billl_ and attempted to delete it. It has not been 30 days yet, and I would like to recover my username and account before any information is lost. I have had this account since around [redacted]. The hacker also changed my phone number associated with the account to [redacted]. I kindly ask for the Instagram team's assistance in retrieving my account. Thank you for your help.

Hi GetHuman team, I'm having trouble logging into my Instagram account on the PC. I accidentally logged out and now I can't remember my password. I've tried the "forgot my password" option and requested the link to be sent to my email, but I haven't received it. When I tried to send the link to my cellphone, it showed an error message. As a result, I'm unable to access my Instagram account on the PC, although I can still use it on my phone. I would appreciate your assistance in resolving this issue. I look forward to hearing back from you soon. Thank you! Best regards, Doris L.