Instagram Customer Service Issues

The following are issues that customers reported to GetHuman about Instagram customer service, archive #289. It includes a selection of 20 issues reported from December 15, 2021 until December 16, 2021. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.

I wrote something in a post and then got reported by a user. For the past 2 days, I haven't been able to access my account. The feeds, chats, and posts are not loading. I received a message saying I violated the guidelines and might lose my account along with all my followers and posted pictures. I don't want that to happen because I have good friends on there from my old school, and Instagram is my main way of staying in touch with them. I enjoy using the app to see others' posts and stories. I'm hoping to find a solution to keep my account. Thank you, Best regards, Julian!

Dear Instagram Team, I have been unable to access my Instagram account for the past two days. I tried using a story downloader app to save my stories, and I have logged in and out of my account multiple times. I am unable to login due to various errors like "Please wait a few minutes before you try," "Sorry, there was a problem with your request," and "An unknown network error has occurred." I am requesting for my account to be reactivated as I have many memories stored on it. I have experienced emotional distress over this issue and have even cried multiple times. My user id is _harshuy4, and my email id is [redacted] Please assist me with this matter promptly. Thank you.

My Instagram was hacked, but I managed to regain access by following the steps for a forgotten password. I entered my username, selected "I can't access this email or phone number," and verified my identity through a face scan. After logging in, I activated two-factor authentication but never received the text code. Less than a day later, my account was hacked again by the same individual. When attempting to recover my account, I was redirected to the help center instead of the face scan. I'm struggling to find alternative methods to reclaim my account, and the Instagram support team has not been very helpful. How do I proceed to regain control of my account?

I received a message on Instagram from an acquaintance asking for my number. After I shared it, she requested the verification code to access her new phone. I got a message with a link instructing me to reset my Instagram password, which I shared with her without realizing I might be hacked. Unfortunately, after sending the code, I found myself locked out of my account. My password was changed, and neither my username, phone number, nor email is being recognized by Instagram. While I generally keep a low profile on the platform, the hacker has been using my account to send inappropriate messages and attempt to hack others' accounts, as informed by a friend.

Hello, I am facing an issue with my Instagram account. I got logged out, and I am unable to recover it. Unfortunately, I lost my phone with the original SIM card linked to the account. When I got a new phone and SIM card, I updated my phone number and email on Instagram, but now I can't access my account without the old phone number I no longer have. I am unsure what steps to take next and would appreciate any assistance. Thank you.

My Instagram account, @koeniginanne, got deactivated by Instagram for supposedly breaching their terms of use. I was accused of impersonating someone, which I have never done. Sadly, I'm unable to submit the appeal form due to constant error messages. Moreover, my emails to [redacted] remain unanswered.

Hello Instagram Team, I am unsure about why my account, jasson_official, has been blocked by your platform for over 72 hours now. There are two possible reasons that come to mind. First, I occasionally utilize a third-party app called Reports+ to keep track of who unfollows me and view story insights. Second, I reshared an Instagram story from my favorite football club without owning the content by taking a screenshot. I am seeking clarification on the issue so that I can rectify my actions. I recall experiencing a similar block in the past, which was resolved within 48 hours. I recently learned about your updated terms of use, which seem to be more stringent now. I kindly request your assistance in restoring my account, as I have built memories and connected with friends over the past 9 years on this account. It is a personal account, not for commercial purposes. Losing access would be disheartening for me. Warm regards from Germany, Jassin

While scrolling through Instagram yesterday, I received a message from a familiar person offering me $[redacted]. In exchange, they asked me to temporarily change my email address to [redacted] and send them a screenshot. I agreed, intending to revert to my original email immediately after. Upon completing this task, Instagram notified me of the email change. Shortly after, I received a notification that someone in New York was attempting to access my account. Despite confirming the login attempt as mine, my account was unexpectedly logged out. When trying to recover my account, I discovered my username had been altered. I reported this issue to Instagram but have yet to receive a response. I am seeking assistance to resolve this matter.

I need assistance with my hacked Instagram account. The hacker's email address is [redacted] They also tried to hack my Facebook using my former email [redacted] My username is @kutie_pie04, and I go by Rikkia Bowens on the account. I urgently need to recover my account as it contains pictures of my children. Thank you for your help in advance. Best, Rikkia Bowens

Hello. Yesterday, my Instagram account was hacked. I received a notification on my phone informing me that an unknown device had accessed my account from an unfamiliar location. I never shared my password with anyone. I can provide proof of the notification. I have a secondary recovery number, which is my own, but it is asking for an 8-digit security code that I do not recall having or having access to.

Hello, I attempted to provide feedback through Instagram login, but I have not received a response. I believe Instagram support has received my email. Yesterday, my account was hacked, and though I managed to regain access, the hacker has put an Authentication code on my account. Could you please assist me in disabling it or guide me on how to change it to a code I know? I am feeling anxious and would greatly appreciate your help. Kindly send a response at your earliest convenience. Thank you.

Hi Instagram, I reached out to Instagram's support for help but wanted to email you directly. I accidentally clicked on "secure your account" and updated it. When I clicked the link, I got logged out and can't verify my identity to get back in because the phone number registered is old. I've since changed my number and not sure if there's an email associated with my account. Please assist me in logging back into my Instagram account. Your help is greatly appreciated. Thank you.

Hello Instagram, I previously reached out to Instagram's help support via email about accidentally clicking on the "secure your account" link and updating my account. Unfortunately, I got logged out and can't verify my identity to regain access as the phone number linked to the account is no longer valid after I changed it. I'm unsure if there is an email associated with the account. I would greatly appreciate assistance in recovering access to my Instagram account. My username is theyluv_treysworld. For communication, please email me at [redacted] Thank you.

Hello, I am reaching out regarding my IsMyGirl account. I need to submit a payment to reactivate my account. I initially didn't recognize the transaction on my bank statement and reported it as fraudulent. I now realize my error and would like to make a payment through PayPal to resolve this matter. Please advise me on the best course of action to restore my IsMyGirl account. My bank has closed the case, so I am looking for guidance on how to reimburse the funds. I appreciate your assistance in helping me reactivate my account. Thank you.

I am reaching out to report an issue with videos from December 11, [redacted], that I am unable to play on my mobile device since Saturday and Sunday. I would appreciate assistance in resolving this matter. Thank you.

I am having trouble uploading pictures on Instagram. The app keeps showing an error message "unable to load image," and the pictures appear as grey squares. I can only upload very old photos. I have tried various solutions such as reinstalling the app, clearing data and cache, restarting my phone multiple times, and checking my Wi-Fi connection. I appreciate any help in resolving this issue. Thank you for your assistance.

I am currently leaving my fiancé. I discovered an Instagram account under his name where he was following his ex-girlfriend. I found interactions indicating he was engaging with her through comments, live videos, chats, and texts. He denies it's him, but I need to confirm before finalizing my decision. I am trying to make a clear-headed choice and would appreciate any help in figuring out the truth. I am not concerned about who did it, just about clarifying if he was involved. Your support is valued.

I was recently logged out of my account "puffinndaycare" when I switched phones. Unfortunately, I lost access to the email and phone number associated with it. I cannot recall the password. I need to regain access to my account by verifying my identity, or if possible, I would like the account to be deleted. This account contains sensitive information about me, so I would prefer it to be removed for security reasons. Your assistance in this matter would be greatly appreciated. Thank you. -Irene C.

Hello, I have a question about my second account, keller_gmbh_zeltingen. When I tried to log in, I couldn't because the phone number on file is outdated. Can you assist me with this? Thank you, Leon J.

I was blocked from my account due to phishing, and I no longer have access to the phone number linked to it, but I can access the email. The issue is that when I request the link to be sent to my email, I receive a password reset suggestion. I change it, but still can't log in. The same message keeps appearing, stating that a verification code will be sent to the inaccessible number. My account is @eeneeko. If you could please send the verification code to [redacted] or +[redacted]5, that would be perfect.